Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Playback and Recording Control 
251 Interactions with Other Features 
nTo temp orarily suspend  record ing : 
1. Press   (if you want to p ause and c ollec t your thoug hts). 
2. Press   ag ain to c ontinue rec ord ing. The DEFINITY AUDIX system 
will continue recording without a break in the message. 
nTo rewind  and  play b ac k the message: 
1. Press   to rewind  to the b eginning  of the messag e. 
2. Press   to p lay the messag e. You c an also press   to rewind  the 
messag e in four-sec ond or ten-sec ond  intervals or   to advanc e 
throug h the messag e in four-sec ond  or ten-sec ond  intervals. 
nTo rec ord  over a p ortion of the messag e: 
1. Press     to rewind  and  p lay b ac k the messag e. 
2. Press   to stop  the rec ord ing  at the ap p rop riate p lac e. You c an 
p ress   to rewind  the messag e in four-sec ond  or ten-sec ond  
intervals or   to ad vanc e throug h the messag e in four-sec ond  or 
ten-sec ond  intervals to loc ate the p oint that you want to beg in 
rerec ord ing . 
3. Press   to c ontinue rec ord ing  from this p oint. 
nTo d elete this messag e and  rec ord  a new one: 
1. If you are not satisfied  with the messag e you have just rec ord ed  
and  want to rerec ord  it, p ress     to delete the messag e. Then, 
p ress   to b eg in rec ord ing  a new messag e. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Playb ac k and  Rec ord ing  Control 
features with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Playb ac k and  Rec ord ing Control features have no d irec t interac tions with 
any switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Playb ac k Control feature c an b e used  with the following  DEFINITY AUDIX 
features: 
nAnnounc ement Sets 
nAutomatic  Messag e Sc an 
nBroad c ast Messag e 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Playback and Recording Control 
252 Interactions with Other Features 
nCall Answer 
nLog in Announc ement 
nOnline Help 
nUntouc hed  Messag e 
nVoice Mail 
nVoice Mailb ox 
The Rec ording  Control feature c an b e used  with the following  DEFINITY AUDIX 
features: 
nAutomated  Attend ant 
nBulletin Board  
nCall Answer 
nMultiple Personal Greeting s 
nName Record By Subscriber 
nVoice Mail 
nVoice Mailb ox 
nTD D:   Bec ause of TDD mod e sync hronization, the step  b ac kward s/step  
forward s c ap ab ility d oes not work reliably. Promp ts for the TDD 
announc ement set d o not referenc e this c ap ab ility.  
						

							Priority Message 
253  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Priority Messag e feature allows some sub sc rib ers to 
send  priority voic e mail messag es that will b e sp ec ially 
marked and  p referentially p resented  to rec ip ients. Also, c all-
ers c an leave p riority c all answer messag es. The DEFINITY 
AUDIX system treats Priority Messag es d ifferently from reg u-
lar messag es in the following  ways:
nIf sc heduled for immediate d elivery, Priority Messag es 
are d elivered  b efore reg ular messag es.
nMessag e head ers ind ic ate the p riority status of mes-
sag es.
nWhen retrieved, Priority Messages are presented before 
other new messag es (b ut after Broad c ast Messag es).
Sub sc rib ers c an p rioritize messag es with the touc h of a b ut-
ton, and c hang e them b ac k to reg ular messag es just as eas-
ily. If a p riority voic e mail messag e is sc heduled for future 
delivery at the same time as a regular message, it will be 
delivered according to its order in the delivery queue.
Wh o h a s i t: Althoug h the system ad ministrator 
c an assig n the ab ility to send  
p riority voic e mail messag es to 
eac h subsc rib er, g enerally the 
feature is reserved  for a sp ec ific  
c lass of servic e. Any caller leaving  
a call answer message can make 
the messag e p riority.
Wh o c o n t r o l s i t: The system administrator 
d etermines who has the ability to 
leave p riority voic e mail messag es, 
and assigns it according to class of 
servic e and /or sub sc rib er.
Wh o c a n a c c e s s it: Every subscriber is capable of 
rec eiving  Priority Messag es, whic h 
are grouped in a special c ategory.
nPriority messag es are d istinc t from 
reg ular messag es only in the 
head er and  notific ation func tions.
nA Priority Message can also be a 
Private Messag e.
nA Priority Messag e c annot also b e 
a Broad c ast Messag e or Login 
Announc ement.
nThis feature inc lud es p riority notifi-
c ation via the Priority Outc alling  
feature. For more information, see 
the Priority Outcalling
 feature.
Priority Message
C O S,  Su b 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Message 
254 Applications 
Applications
The p rimary sc enario for the Priority Messag e feature is that of exec utives 
send ing  p riority voic e mail messag es or p riority c all answer messag es to 
emp loyees who mig ht normally rec eive many other messag es. The exec utive is 
assured  that the imp ortant messag e will b e at the top  of the emp loyee’s stac k of 
messag es. 
An ad d itional ap p lic ation may b e to assig n the feature to emp loyees working  on 
a p riority p rojec t, so sup ervisors or c oworkers c an b e kep t informed  of the 
p rojec t’s status more effic iently. 
Requirements
The Priority Messag e feature has no req uirements other than those of the 
DEFINITY AUDIX system itself. 
Feature Operation
Voice mail messag es are p rioritized  or unp rioritized  via the Messag e Op tions 
Menu. Call answer messag es are p rioritized  or unp rioritized  via the Delivery 
Options Menu. Priority Messag es are p resented  to rec ip ients p referentially in the 
new messag e c ateg ory.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Message 
255 Feature Operation 
Voice Mail Sender ’s Procedures
Figure 42. Priority Voice Mail Message Operation
The p roc ed ure for p rioritizing  a voic e mail messag e is summarized  b elow. 
1. Log  into the DEFINITY AUDIX system. 
2. Rec ord  or ed it and  ad d ress the messag e ac c ording  to the 
Re c o r d i n g  a  
New Voice Mail Message, Using/Modifying an Existing Voice Mail 
Messag e,
 and  Ad d ressing  a Voice Mail Messag e p roc edures found  in the 
Voic e Mail feature d esc rip tion. 
3. Listen to the d elivery op tions rec ited  b y the system by p ressing   .
You may have from three to six d elivery op tions, d epend ing  on the typ es of 
messag es you have p ermission to c reate. If you have only three op tions 
(Private, Sc hed ule Delivery, and  File a Cop y), you have not b een assig ned  
p ermission to p rioritize messag es and should  c ontac t your system 
ad ministrator. 
4. Press   to mark the messag e as 
priority. 
5. Do any combination of the following: 
nTo make the messag e private, press  .
nTo unp rioritize the message, p ress   ag ain. 
nTo sc hed ule future d elivery of the messag e, p ress  , then enter 
the d elivery time and  d ate as instruc ted  b y the voic e p romp ts (see 
the Delivery Sc hed uling  feature). 
Return to Activity Menu
Log into
AUDIX
1 Record
Message
4
Review
Outgoing
Messages
Record or
Edit
Message²Address
Message²# Approve
Schedule
Delivery
3
1 Private
On/Off Priority2
# Approve
File a
Copy
4
# Approve
² See the procedures forRecording a New Voice Mail Message, Using/Modifying an Existing Voice Mail Message,
andAddressing a Voice Mail Messagein theVoice Mailfeature description.
See also theDelivery Schedulingfeature description for scheduling procedures.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Message 
256 Feature Operation 
nTo file a c op y of the message, p ress  .
All of these d elivery op tions are tog g le switc hes. By p ressing  eac h option 
numb er key rep eated ly, you c an turn eac h op tion on and  off like a lig ht 
switc h. A Priority Messag e c an 
also b e a Private Messag e, b ut it c annot 
also b e a Log in Announc ement or Broad c ast Messag e. See the 
p roc ed ures listed  for those features. 
6. Press   to app rove your d elivery op tions and  return to the Ac tivity Menu.
Call Answer Caller’s Procedures
See the Call Answer feature for the Call Answer Op eration d iagram. To make a 
Call Answer messag e a p riority messag e, d o the following : 
1. Sp eak your messag e after the DEFINITY AUDIX system answers the 
p hone. 
2. Ed it your messag e if desired  ac c ord ing  to the 
Leaving  a Call Answer Mes-
sag e
 p roc ed ures found  in the Call Answer feature.
3. To approve your message, press  .
4. Do one of the following  to make the messag e p rivate or p riority: 
nTo make this messag e private (this is an op tion that p revents the 
rec ip ient from forward ing  the messag e to other sub sc rib ers), p ress 
 and  rep eat this step. By p ressing   ag ain, you c an c hang e this 
from a p rivate messag e b ac k to a p ub lic  messag e. 
nTo make this messag e p riority, p ress  . (This is an op tion if Priority 
on Call Answer is set to yes on the System-Parameters Features 
Sc reen.)
5.  Hang  up  if finished. 
Recipient’s Procedures
The p roc ed ures for g etting  a Priority Message are id entic al to those used for 
g etting  other messag es (see the Automatic  Messag e Sc an, Call Answer, and 
Voic e Mail features). Priority Messag es are p resented  in the 
new messag e 
c ateg ory, b efore other new messag es, reg ard less of when they were rec eived . If 
you have the Priority Outc alling  feature, you c an elec t to b e c alled  b y the 
DEFINITY AUDIX system only when you receive Priority Messag es. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Message 
257 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Priority Messag e feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Priority Messag e feature has no d irec t interac tions with any switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Priority Messag e feature interac ts with other DEFINITY AUDIX features as 
follows: 
nAMIS Analog  Networking:  Priority voice mail messag es will b e delivered  
to remote AMIS systems, b ut they will not b e rec og nized  as p riority 
messag es b y remote systems. 
nBroad c ast Messag e:  Broad c ast Messag es c annot b e p rioritized . They are 
a sep arate c lass of 
new messag es, p resented  to rec ip ients before Pr io ri t y  
Messag es. 
nCall Answer:  A c aller may mark a c all answer messag e as p riority.
nClass of Servic e:  The Priority Messag e feature for voic e mail c an b e 
ad ministered  as p art of a c lass of servic e. 
nLog in Announc ement:  Log in Announc ements c annot be p rioritized . They 
are alread y uniq uely p rioritized  in that they are p resented  immed iately 
after the rec ip ient log s into the system. 
nMailing  List:  If a p riority voic e mail messag e is ad d ressed  via a mailing  
list, eac h p erson on the list will rec eive the messag e marked  with 
priority 
status. 
nMessag e Delivery:  Priority voic e mail messag es will b e d elivered  to 
remote telep hone numb ers, b ut they will not b e rec og nized  as p riority 
messag es at remote destinations. 
nMessag e Send ing  Restric tions:  Send ers c annot send  p riority voic e mail 
messag es to those whom they are restric ted  from send ing  reg ular 
messag es. 
nName Record by Subscriber:  If p ersons send ing  or leaving  Priority 
Messag es have rec ord ed  their names, those rec ord ing s will b e p layed  
b ac k in the messag e header, just as they are for reg ular messag es. 
nOnline Help:  Help  messag es are availab le for the Priority Messag e 
feature. 
nOutc alling:  Priority Messag es trig g er outc alls just as d o other new 
messag es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Message 
258 Interactions with Other Features 
nPlayb ac k and  Rec ord ing Control:  Priority Messag es can b e c ontrolled  
during playback and recording just as regular messages are. 
nPriority Outcalling:  If the Priority Outc alling  feature is ac tivated , only 
Priority Messag es trig g er outc alls. 
nPrivate Messag e:  Priority Messag es c an also b e Private Messag es. It 
d oesn’t matter in what ord er the status is assigned . 
nVoice Mailb ox:  Automatic  Rep ly to Send er — Unless restric ted by 
messag e send ing  restrictions, recip ients normally can send a voic e mail 
resp onse to the send er of a Priority Messag e. Note that a messag e will not 
keep  its priority status when forward ed . The rec ip ient c an rep rioritize the 
messag e when forwarding  it, b ut 
only if the rec ip ient has p ermission to 
send  Priority Messag es.  
						

							Priority Outcalling 
259  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
Priority Outc alling  works with the Priority Messag e feature in 
that the rec ipient c an elec t to b e notified  b y outc alling  only 
when a p riority messag e (voic e mail or c all answer) has b een 
rec eived . To p revent ab use of the func tion, p riority messag es 
c an b e sent only b y sp ec ific  sub sc rib ers.
As with Outc alling , the feature is turned  on from the Outc all-
ing  Ad ministration Menu (numb er 6 on the Ac tivity Menu). 
The subsc rib er c an elec t to b e c alled  for 
all new p riority mes-
sag es.
 If there are new p riority messag es in the sub sc rib er’s 
mailb ox when Priority Outc alling  is turned  on, an outc all will 
not be p lac ed  until another new p riority messag e is rec eived . 
If a p riority messag e is rec eived  d uring  off hours (when the 
sub sc rib er has sp ec ified  that outc alls are 
not to b e plac ed ), 
the system waits until the time p ermitted  for outc alling  to 
make the outc all. Before c alling , it c hec ks the p riority mes-
sag e to see if the sub sc rib er has alread y log g ed  in and  
retrieved  the messag e.
Wh o h a s i t :Only DEFINITY AUDIX 
sub sc rib ers who have b een 
g iven Outc alling  p ermission b y 
the system ad ministrator c an use 
Priority Outcalling (see 
Outcalling ).
Who c ontrols it:The system ad ministrator d efines 
system-wid e Outc alling  
p arameters using  the 
System-Parameters Outc alling  
sc reen.
Wh o c a n a c c e s s it :If Outc alling  is ac tivated  for the 
entire system, any sub sc rib er 
who has p ermission c an ac tivate 
Priority Outcalling.
nThis feature is unnec essary if the 
Priority Message feature is not 
used  b y any send ers.
nIf there is a messag e-waiting 
lamp , it lig hts normally to ind ic ate 
new messag es are waiting .This is 
indep end ent of any outc alling  set-
ting .
nThe system ad ministrator must 
give individual subscribers per-
mission to use outc alling  (and  
thus, p riority outc alling ) via the 
Sub sc rib er and  Class of Servic e 
sc reens.
nSub sc rib ers authorized  to use this 
feature can define outcalling inter-
vals, whether they should  b e 
called  for all messag es or just Pri-
ority Messages, and  whether the 
feature is ac tive or not.
Priority Outcalling
C O S,  Su b ,  Sy s- Pa r  O u t 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Outcalling 
260 Applications 
Applications
Outc alling  c an be a nuisanc e if the rec ip ient is c ontinually interrupted  b y 
messag e notific ations. Priority Outc alling  solves the p rob lem b y notifying  the 
rec ip ient of p riority messag es only. It is p artic ularly useful for salesp ersons who 
typic ally rec eive many messag es and  must deal with them in ord er of p riority. 
Requirements
The system ad ministrator ac tivates Outc alling  using  the System-Parameters 
Outc alling  sc reen. The field s on this sc reen allow the ad ministrator to set c ertain 
restric tions on outc alling  ac tivity. After outc alling  has b een ac tivated  and 
ad ministered  on the sc reen, an aud it must b e run; otherwise, the Outc alling 
feature will not work. Note that any time the ad ministrator c hang es the number of 
p orts availab le for the Outc alling feature, the switc h-translations aud it must b e 
run to ac tivate those c hang es. 
Feature Operation
Figure 43. Priority Outcalling Operation
Sub sc rib ers c an set up  Priority Outc alling  at any time b y following  the p roc ed ure 
below: 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to select Outcalling  ad ministration. 
3. Press   to turn on outc alling . 
4. Do one of the following: 
nPress   to turn on outc alling  for any new messag es. 
For Any
Messages
For Priority
MessagesReturn to Activity Menu
Return to Activity Menu
Log Into
AUD I X
OutcallingChange
Number
Schedule
Help
Tu r n O f f
Tu r n O n
To Hear a
List of Options
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