Lucent Technologies Definity Audix System Feature Descriptions Manual

							Exit AUDIX 
131  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Exit AUDIX feature allows anyone to terminate a 
DEFINITY AUDIX session at any time b y simp ly p ressing    
 . 
This feature is p artic ularly c onvenient when a c aller is using  
a c alling  c ard and need s to make other c alls. It also enab les 
sub sc rib ers to drop  the system from a c all after interc ep ting  
c allers who are leaving  c all answer messag es (see the
 Call 
Sc re e n in g  ( D S M o d e  O n ly ) feature.)
*
*X
nIf a sub sc rib er presses       in 
the midd le of an ac tivity, the 
ac tions are only saved  and  c ar-
ried  out if they have first b een 
ap p roved  (b y p ressing   ).**X
#
Exit AUDIX
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Exit AUDIX 
132 Applications 
Applications
There are three primary applications of this feature: 
nTo d rop  the system from the line so the c aller c an make other c alls. This is 
p artic ularly help ful when the c aller is using  a p ay p hone and /or c alling  
c ard  to g et or leave messages. 
nTo d rop  the system from the line when sc reening  c alls (listening  to c allers 
leave c all answer messag es). See the C a ll  Sc re e n i n g  ( D S M o d e  O n ly )
 
feature for more information. 
nTo ensure the system is not rec ord ing  a c onversation after c alling  a 
sub sc rib er who has p ic ked  up  the c all after it has b een forward ed  to the 
system. See the Call Sc reening  (DS Mod e Only)
 feature for more 
information. 
Requirements
There are no req uirements of this feature other than those of the DEFINITY AUDIX 
system itself. 
Feature Operation
Callers or sub sc rib ers c an enter       at any time to d iseng ag e the DEFINITY 
AUDIX system. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Exit AUDIX feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
This feature d oes not interac t with the switc h d irec tly. 
Interactions with Other DEFINITY AUDIX 
Features
The Exit AUDIX feature interac ts with all other DEFINITY AUDIX features in that it 
c an b e invoked  at any time to exit the system. 
**X 
						

							Full Mailbox Answer Mode 
133  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Full Mailb ox Answer Mod e feature provid es the c aller 
with alternative op tions for c omp leting  a c all when the rec ip i-
ent’s mailb ox is full. If the rec ip ient has a p ersonal g reeting  
ac tivated , the c aller hears the g reeting  followed  b y 
announc ements stating  that a message c annot b e left and  
listing  other op tions. If the rec ip ient is using  the system 
g reeting , the c aller hears only the announc ements. If the 
Multiling ual feature is ac tive and  Call Answer Lang uag e 
Choic e is y (yes) for the sub sc rib er, the c aller hears the 
g reeting  in the sub sc rib er’s p rimary announc ement set.
The c aller rec eives the normal Call Answer op tions: Transfer, 
Wait, Help , Exit, and  Operator (or c overing  extension). If the 
c aller d oesn’t resp ond  within an ad ministered  time p eriod , 
the system forward s the c all to (1) the p ersonal c overing  
extension, if there is one, or (2) the system c overing  exten-
sion, if there is one. If neither extension is availab le, the sys-
tem p lays a messag e warning  the c aller to resp ond  or be 
d isc onnec ted. If there is no further resp onse, the system 
end s the c all.
Wh o h a s i t :The feature is availab le to all 
sub sc rib ers with the Call Answer 
feature.
Who c ontrols it:The system administrator assig ns 
c overing  extensions for the entire 
system or for individ ual 
sub scrib ers. Sub scrib ers control 
whether or not the c aller first 
hears a p ersonal g reeting before 
g etting the list of op tions.
Wh o c a n a c c e s s it :Anyone c an ac c ess the feature b y 
d ialing  an extension that has a full 
mailb ox.
nBefore leaving  for an extend ed  
p eriod, rec ip ients should  set up  a 
c overing  extension and  inform 
c allers of it via the p ersonal g reet-
ing .
nIf the full mailb ox answer is trig -
g ered exc essively, system ad min-
istrators should  resp ond  b y 
enlarg ing  mailb oxes. System 
administrators should continually 
tailor mailb ox sp ac e to sub sc rib -
ers as nec essary, using  d ata 
ac q uired  from ADAP and  the 
ad min log .
Full Mailbox Answer Mode
Su b ,  Sys - Pa r  Fe a 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Full Mailbox Answer Mode 
134 Applications 
Applications
This feature is p rimarily of interest to sales and  servic e org anizations that rec eive 
many outsid e c alls. It is more c ord ial than other systems in that the c all is 
answered  even if the rec ip ient’s mailb ox is full. The most c ommon sc enario is that 
of a salesp erson on vac ation. When the salesp erson’s mailb ox is filled , c lients 
who c all that extension are g rac efully allowed  to c omp lete the c all to another 
extension. The c overing  extension may even b e served  b y an automated  
attend ant that offers further options to the c aller. 
Requirements
For the Full Mailb ox Answer Mod e feature to work fully, offering  all options to the 
c aller, the Call Transfer feature must b e ac tive on the System-Parameters 
Features sc reen. If c all transfer is not ac tive, the c aller is only offered  the exit 
op tion. 
In ord er for the c aller to b e offered  the op tion of transferring  to a c overing  
extension, the following  req uirements must b e met: 
nThe system-wid e c overing  extension must b e assig ned  on the 
System-Parameters Features sc reen. 
nInd ivid ual sub sc rib ers must have c all answer p ermission (and , op tionally, 
the c overing  extension defined ) on the Sub sc rib er or Class of Servic e 
sc reen. 
Ind ivid ual c overing extensions overrid e the system-wide c overing  extension. The 
system-wid e c overing  extension is used  when ind ivid ual c overing  extensions are 
not d efined .  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Full Mailbox Answer Mode 
135 Feature Operation 
Feature Operation
The c aller’s op erations are shown in the following  figure. 
Figure 11. Full Mailbox Answer Mode Operation
No rec ip ient op erations are nec essary for the Full Mailb ox Answer Mod e feature. 
See 
DEFINITY AUDIX System — Ad ministration, 585-300-507, for information on 
how system ad ministrators assig n c overing  extensions. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Full Mailb ox Answer Mod e feature 
with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Full Mailb ox Answer Mod e feature is a sub feature of the Call Answer feature. 
See the Call Answer
 feature of this manual for its switc h interac tions. 
H* Help
AUDIX Answers
Subscribers Phone
Personal Greeting;
Followed By
Non-Dial-Through
Full Mailbox
Announcement
System
Full Mailbox
Greeting
(Non-Dial-Through)WaitW  *
Extension#Enter* TTransferNew Extension
Covering Extension
Timeout* Covering Extension
or Operator
or
orOO
* X* ExitLine Free for
Another Call 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Full Mailbox Answer Mode 
136 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Full Mailb ox Answer Mod e feature interac ts with other DEFINITY AUDIX 
features as follows: 
nAnnounc ement Sets:   System ad ministrators c an c hang e the voic e 
p rompts that the c aller hears in Full Mailb ox Answer Mod e. If the 
Multiling ual feature is ac tive, these voic e p romp ts may need  to b e 
c hang ed  in all lang uag es installed  on the DEFINITY AUDIX system. 
nAutomated  Attend ant:   Any c overing  extension c an b e served  b y an 
Automated  Attend ant, whic h p rovid es the c aller with more transfer 
op tions. 
nBulletin Board:   Any c overing  extension c an also b e a Bulletin Board  
extension. 
nCall Answer:   Full Mailb ox Answer Mod e is a sub feature of Call Answer, in 
that it is a situation-sp ec ific  mod ific ation of the b asic  Call Answer feature. 
See the Call Answer feature for information on how it interac ts with other 
features. 
nDirec tory:   The system directory is available to c allers who reach a 
DEFINITY AUDIX mailb ox that is in Full Mailb ox Answer Mod e. 
nEsc ap e to Attend ant:   Esc ap e to Attend ant is used  in Full Mailb ox 
Answering  Mod e as one of the op tions offered  to a c aller (“
Press zero...”). 
nExit AUDIX:   Exit AUDIX      ) is used  in Full Mailb ox Answering  
Mod e as one of the op tions offered  to a c aller. 
nGuest Password:   Callers c an transfer into the system and leave a 
messag e for any sub sc rib er if they know the Guest Password . They 
c annot leave messag es in a full mailb ox. 
nMultiling ual:   If the Multiling ual feature is ac tive and  Call Answer 
Lang uag e Choic e is y (yes) for the sub sc rib er, the c aller hears the 
g reeting  in the sub sc rib er’s primary announc ement set. If the rec ip ient has 
a Dual Languag e Personal Greeting  ac tivated , c allers will hear the 
p ersonal g reeting  b efore g etting  the Full Mailb ox announc ements. 
nMultiple Personal Greeting s:   If the rec ip ient has a Multip le Personal 
Greeting  ac tivated , c allers will hear the stand ard  (normal hours, etc .) 
p ersonal g reeting  b efore g etting  the Full Mailb ox announc ements. 
nName Record By Subscriber:   If the rec ip ient has rec ord ed  a name, that 
rec ord ing  will b e used  for the full mailb ox announc ements. 
nOnline Help:   Help     ) is inc lud ed  in the list of op tions p resented  to the 
caller. 
nPlayb ac k and  Rec ord ing Control:   The p laybac k c ontrol b uttons c an b e 
used  on the p ersonal g reeting  and  system announc ements p layed  to the 
c aller. The rec ord ing  c ontrol b uttons only work for the c aller when leaving  
a message at another extension after transferring . 
**X
*H 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Full Mailbox Answer Mode 
137 Interactions with Other Features 
nTransfer Out of AUDIX:   Transfer Out of AUDIX (   ) is used  in Full 
Mailb ox Answering  Mod e as one of the op tions offered  to a c aller. 
nTraffic  Rep orts:   Callers’ use of Full Mailbox Answer Mode can be 
monitored  and  analyzed  using  the Traffic  Rep orts feature. Note that the 
system ad ministrator will also rec eive a rep ort in the ad ministration log  
eac h time the Full Mailb ox Answer Mode feature is used . 
*T 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Full Mailbox Answer Mode 
138 Interactions with Other Features  
						

							Guest Password 
139  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Guest Password  feature allows p eop le who are not 
DEFINITY AUDIX sub scrib ers to acc ess the system b y d ial-
ing  the main DEFINITY AUDIX numb er, entering  a sub -
sc rib er’s extension, and  entering  the system-wid e Guest 
Password . These c allers c an leave messag es for that sub -
sc rib er b ut c annot listen to other messag es in the mailb ox.
The Guest Password  may also b e used  to leave messag es 
for subsc ribers who d on’t have c all-c overag e to the 
DEFINITY AUDIX system or to b yp ass an attend ant in a c ov-
erage path to record a message for another subsc riber.
Wh o h a s i t: All sub scrib ers who have call 
answer p ermission d efined  in 
their sub sc rib er p rofile c an 
receive messages from guests 
who use the g uest p assword .
Wh o c o n t r o l s i t: The system ad ministrator selec ts 
a 1- to 15-d ig it Guest Password  to 
b e used  b y the entire system. 
This p assword  is d efined  on the 
System-Parameters Features 
sc reen. The system ad ministrator 
must also verify that the Guest 
Password  is not the same as any 
subscriber’s password. For more 
information on ad ministering  a 
Guest Password , 
s ee D EFINITY 
AUDIX System — Ad ministration,
 
585-300-507.
Wh o c a n a c c e s s it: Normally, the system 
ad ministrator is the only p erson 
who can acc ess or change the 
Guest Password .
nThere is one Guest Password  for 
the entire DEFINITY AUDIX sys-
tem.
nSinc e the Guest Password  should  
b e p ub lished  and  read ily avail-
ab le to outsid e users, the system 
ad ministrator is resp onsib le for 
notifying  Guest-Password  users if 
the p assword  c hang es.
nThe system ad ministrator may 
wish to initially make the Guest-
Password  a long number so it 
d oes not need  to be c hang ed  or 
extend ed  if the minimum p ass-
word length changes.
Guest Password
Sys-Par Fea 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Guest Password 
140 Applications 
Applications
Anyone may log  into the system using  the system-wid e Guest Password . This 
allows p eop le who are not DEFINITY AUDIX sub sc rib ers, or other sub sc rib ers 
who wish to b ypass normal c all c overag e (suc h as a sec retary), to leave a 
messag e d irec tly in a sub sc riber’s mailb ox. These c allers c annot ac c ess any 
messag es in the called  sub sc rib er’s mailb ox. 
Requirements
The following  req uirements must b e met for the Guest Password  to work p rop erly: 
nThe Guest Password  must b e ad ministered  on the System-Parameters 
Features sc reen. 
nThe sub sc rib er d ata aud it (Aud it Subsc rib er-Data sc reen) must b e run 
after the Guest Password  has been defined  or c hang ed . 
nInd ivid ual mailb oxes must have either Call Answer, Automated  Attend ant, 
or Bulletin Board  p ermission ac tive. 
nThe c aller using  the Guest Password  must use a touc h-tone telep hone. 
Feature Operation
Figure 12. Guest Password Operation
Approve#
Continue
Recording
1 Stop
1
Hang Up
D* Delete
Review23Approve
#
Record
New Message
1
Speak
MessageEnter
Guest Password#Enter
#  ExtensionDial the
AUDIX
Number
Approve
#