Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Broadcast Message 
71 Interactions with Other Features 
nTraffic  Rep orts:   On the List Measurements Sub sc rib er sc reen, d ata is 
availab le on the numb er of Broad c ast Messag es c reated  p er sub sc riber. 
On the List Measurements Feature sc reen, d ata is availab le on the numb er 
of Broad c ast Messages c reated  p er system. 
nUntouched Message:   The Untouc hed  Messag e feature c an b e used  on a 
Broad c ast Messag e. However, sinc e Broad c ast Messag es c an have a 
very short existenc e (d efined  b y the broad c aster), a sec retary listening  to 
messag es for another p erson may want to save it so it c an b e heard  at a 
later time. 
nVo i c e  M a i l:   Broad c ast Messag es are a sp ec ial typ e of voic e mail 
p resented  in the 
new messag e c ategory and  not sub jec t to send ing  
restric tions unless sent to remote mac hines. 
nVo i c e  M a i l b o x:   A sing le broad c ast mailb ox must be assig ned before any 
Broad c ast Messag es or Log in Announc ements c an b e sent. The 
b roadc ast mailb ox 
c annot rec eive voic e mail. It is used stric tly for saving  
delivered Broadcast Messages.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Broadcast Message 
72 Interactions with Other Features  
						

							Bulletin Board 
73  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Bulletin Board  feature (also c alled  Information Servic e) 
allows the system ad ministrator to set up  a sp ec ial numb er 
that p lays a rec orded  messag e to the c aller. Essentially it is a 
listen-only extension for posting messages. Callers reach a 
Bulletin Board  either b y d ialing  the numb er d irec tly, or by 
b eing  forward ed  to the Bulletin Board  extension from another 
numb er or an Automated  Attend ant.
The DEFINITY AUDIX system simp ly plays the messag e, and  
d oesn’t p romp t the c aller for inp ut. The c aller is exp ec ted  to 
hang  up after hearing  the messag e. It is not d esig ned  to 
rec ord  any messag es from c allers b ec ause suc h a c ap ab ility 
would require a large, irregularly used mailbox that would 
waste resourc es. Bec ause the Bulletin Board  extension is set 
up by the system administrator as a “ dummy”  subsc riber, its 
mailb ox c an rec eive voic e mail sp ec ific ally ad d ressed  to that 
extension.
Wh o h a s i t: Normally, DEFINITY AUDIX 
sub scrib ers d o 
not have this form of 
Call Answer; it is used  for 
nonstaffed  extensions. These 
extensions are assig ned  Bulletin 
Board  p ermission by the system 
administrator.Many Bulletin Boards 
c an b e set up  p er system.
Wh o c o n t r o l s i t: The system administrator assig ns 
Bulletin Board s on a p er-extension 
basis. They are controlled by 
whomever knows the password for 
eac h extension.
Wh o c a n a c c e s s it: Any loc al or outsid e c aller c an d ial 
the Bulletin Board  numb er. Callers 
may not leave a messag e, however, 
sinc e it is a listen-only servic e.
nMessag es c an b e up  to 20 min-
utes long .
nA Bulletin Board  d oes not req uire 
the c aller to use a touc h-tone tele-
phone, but it can be administered 
to respond  to touc h-tone c om-
mand s suc h as     (Restart) 
(CL-mod e only),     (Transfer), 
or   (Esc ap e to Attend ant).
nBulletin Board s are simp ly Voic e 
Mailb oxes with only half the nor-
mal Call Answer func tion: they 
c an g reet the c aller, b ut c annot 
rec ord  a messag e from the c aller. 
Rec ord ing  information messag es 
is identic al to rec ord ing  Personal 
Greeting s.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Bulletin Board 
74 Applications 
Applications
Bulletin Board  c an be used  to p rovid e a d aily news messag e, a help  servic e 
messag e, d irec tions, or other typ e of messag e useful to a larg e g roup  of p eop le. 
One c ommon use is to p rovid e information ab out a tool used  freq uently b y 
sub sc rib ers, suc h as a mainframe c omputer or the DEFINITY AUDIX system 
itself. Another c ommon use is to rep lac e a former emp loyee’s voic e mailb ox with 
a b ulletin b oard to inform c allers of that p erson’s rep lac ement, and /or new 
numb er. 
If resourc es permit, many Bulletin Board extensions c an b e set up , eac h und er a 
d ifferent news c ateg ory. Projec t manag ers might p ost d aily or weekly informal 
status rep orts in this way, for example. Suc h a use allows manag ers to stay 
informed  without inc urring  p ap er c lutter or wasting  c leric al resourc es. Callers 
c an b e d irec ted  to various b ulletin b oards b y an automated  attend ant: 
“For 
fishing  c ond itions at Errelson Reservoir, p ress 1; for fishing c onditions at Lake 
Web ber, Press 2,...”
. (Use the c all-answer c all-treatment p rovided  b y the 
Automated  Attend ant for this type of ap p lic ation.) 
An Automated  Attend ant c an b e used  to p rovide the Bulletin Board messag e in 
several lang uag es. The main attend ant would  tell c allers to c hoose a lang uag e. 
Nested  attend ants would  present the messag e in the selec ted  lang uage. See the 
Automated  Attend ant feature for more information. 
By c omb ining  the Bulletin Board  feature and  the Multip le Personal Greeting s 
feature, Bulletin Boards c an p resent d ifferent announc ements for d ifferent c all 
types (internal/external c allers and  in-hours/out-of-hours c allers). 
Bulletin Board s c an b e rec ord ed  using  the Multiling ual feature. The Call Answer 
Lang uag e Choic e field  c an b e set to y (yes) on the Sub sc rib er or COS sc reen. 
This allows the Bulletin Board  messag e to b e rec ord ed  in two lang uag es using  
the Dual Lang uage Personal Greeting s c ap ab ility. The rec ord ed  messag e tells 
c allers, in the alternate lang uag e, to p ress     to listen to the messag e in the 
alternate lang uage. If the Call Answer Lang uag e Choic e field  is set to y (yes), the 
Multiple Personal Greeting s feature c annot b e used . 
Requirements
The Bulletin Board feature req uires no spec ial hard ware or software. The system 
must simp ly ac c ommod ate as many extra extensions as will b e used  for Bulletin 
Board s. The storag e sp ac e req uired  for the announc ement is nominal. Its 
ad ministration is similar to that for extensions within a stand ard  c lass of servic e. 
NOTE:
Bulletin Board s can rec eive Voice Mail ad dressed  d irectly to their 
mailb oxes. Users should  take c are not to ad d ress messag es to Bulletin 
Board  extensions unless someone has b een d esignated  to rec eive them, 
otherwise the mailboxes will b e p erp etually full. The system ad ministrator 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Bulletin Board 
75 Feature Operation 
c an c ontrol this situation b y defining a minimal retention time for all 
inc oming  messag es to this mailb ox. 
Bulletin Board s 
c annot rec eive messag es via the Call Answer feature — 
c allers c annot leave messag es after listening  to the Bulletin Board 
announc ements. Callers may use the Guest Password  feature to send 
voice mail to a Bulletin Board  mailb ox, however. 
Feature Operation
Bulletin Board  messag es are rec ord ed  just as are p ersonal g reeting s (see the 
Multiple Personal Greeting s feature.) Internal or outsid e c allers reac h a Bulletin 
Board either by dialing the number directly, or by being forwarded to the Bulletin 
Board  extension from another numb er or an Automated  Attend ant. Up on 
answering  the c all, the DEFINITY AUDIX system immed iately p lays a 
p re-rec ord ed messag e or announc ement. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Bulletin Board feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Bulletin Board feature interac ts with switc h features as follows: 
Call Forward ing:  The Call Forward ing  feature may b e used  to forward  or 
red irec t c allers to the Bulletin Board extension (for examp le, a main 
number could redirect callers to this message after regular working 
hours). Call Forward ing  must b e c orrec tly ad ministered  on the switc h if it is 
to b e used  in c onjunc tion with a Bulletin Board . 
Call Coverag e:  Normally, a Bulletin Board should have a call-coverage 
p ath direc ted  to the DEFINITY AUDIX system with zero ring s. 
Interactions with Other DEFINITY AUDIX 
Features
The Bulletin Board feature interac ts with other DEFINITY AUDIX features as 
follows: 
Automated  Attend ant:   The Automated  Attend ant feature c an b e used  to 
red irec t c allers to a Bulletin Board  extension as one of its menu op tions, it 
c an b e used  to allow the c aller to selec t one of several lang uages in whic h 
to hear the messag e, or it c an be set to time-out to p lay a stand ard  Bulletin  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Bulletin Board 
76 Interactions with Other Features 
Board  announc ement. Thoug h seld om d one, it is p ossib le to ad minister an 
automated  attend ant to d irec t c allers to leave a messag e for the b ulletin 
b oard via the Guest Password  p rompt. 
nCall Answer:   Bulletin Board s have the Personal Greeting  portion of the 
Call Answer feature, b ut no c ap ab ility for rec ord ing  a Call Answer 
messag e. 
nGuest Password:   You c an ac c ess a Bulletin Board  mailb ox via the g uest 
password to leave a voice mail message. This is a special use of the 
Bulletin Board , however, as the extension is seld om staffed  and  its 
mailb ox seld om used . It is also a sp ec ial use of the Guest Password , as 
normally the p assword  is used  to leave mail only at staffed  extensions. 
nINTUITY Messag e Manager:  The Bulletin Board recording can be made 
using the I
NTUITY Messag e Manag er. 
nMultiling ual:   The Call Answer Lang uag e Choic e field  c an b e set to y (yes) 
for the Multiling ual feature. This allows the Bulletin Board  messag e to b e 
rec ord ed  in two lang uag es using the Dual Lang uag e Personal Greeting s 
c ap ability. The rec ord ed  messag e tells c allers, in the alternate lang uag e, 
to p ress     to listen to the messag e in the alternate lang uag e. 
nMultiple Personal Greeting s:   Bec ause a b ulletin b oard  messag e is a 
sp ec ial ap p lic ation of a p ersonal g reeting , the Multip le Personal Greeting s 
feature c an b e used  with b ulletin b oard s to exp and  their versatility. 
Sp ec ific ally, eac h b ulletin b oard  c an have up  to three messag es assig ned  
to it: one for internal c allers d uring  offic e hours, one for external c allers 
d uring offic e hours, and  one for all c allers after offic e hours. As the 
extension is never staffed , the busy/no answer messag e assig nments 
d on’t ap p ly. If no p ersonal g reeting  is rec ord ed  and  ac tive for the Bulletin 
Board  extension, c allers will hear “
Announc ement not rec orded . Try ag ain 
later
.”  If the Call Answer Lang uag e Choic e field is set to y (yes) on the 
Sub sc rib er or COS sc reen, the Dual Lang uage Personal Greeting s 
c ap ability of the Multilingual feature is used  instead of the Multip le 
Personal Greetings feature. 
nPlayback and Recording Control:   Callers c annot c ontrol the p layb ac k of 
Bulletin Board  messag es. However, sinc e the Bulletin Board  
announc ement is rec ord ed  just as a p ersonal g reeting  is rec ord ed , you 
have ac c ess to all the op tions for p ausing , rerec ord ing, etc ., whic h help  
you p rod uc e a hig h q uality announc ement. 
nVoice Mail:   The Bulletin Board  mailb ox c an rec eive only p rerec ord ed  
voic e mail specifically addressed to the Bulletin Board extension. It cannot 
rec eive Call Answer messag es. 
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							Call Answer 
77  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Call Answer feature allows the DEFINITY AUDIX system 
to answer c alls for sub sc rib ers who are b usy or unavailab le. 
Call Answer works in c onjunc tion with the Call Forward ing  
and  Call Coverag e features on the switc h.
Who has it: Only sub sc rib ers who have b een 
given Call Answer permission by 
the system ad ministrator have the 
Call Answer feature.
Who c ontrols it: The system administrator assig ns 
Call Answer on a p er-sub sc rib er or 
c lass of servic e b asis. The switch 
administrator must set up the 
c all-c overag e paths or Message 
Se r v ic e  Sy st e m  ( M SS)  f o r c a l ls  t o  
b e automatic ally red irec ted  to the 
DEFINITY AUDIX system. 
Sub sc ribers may also use Call 
Forward ing  or other switc h 
features to manually red irec t c alls 
to the system.
Who c an ac c ess it: Any c aller c an leave messag es 
throug h Call Answer. Touc h-tone 
ac c ess allows the c aller to use 
b asic  ed iting  and  c ontrol options 
when leaving  a messag e. Only the 
c alled  sub sc rib er c an ac c ess Call 
Answer messag es p lac ed  in that 
sub scrib er’s mailb ox.nSub sc rib ers c an “ sc reen”  (listen 
to) Call Answer messag es as they 
are b eing  rec ord ed  if the DEFIN-
ITY AUDIX system is ad ministered  
in d isp lay set (DS) Mod e. The lis-
tener c an interrup t the DEFINITY 
AUDIX system to sp eak to the 
c aller, and  p ress       to d is-
c onnec t the system. (See the Call 
Sc reening  (DS Mode Only) fea-
ture.)
nEither b efore or after a sub sc rib er 
leaves a Call Answer messag e for 
someone (CL mode only), the 
sub sc rib er c an ac c ess his/her 
own mailb ox without hang ing  up  
by pressing     and logging 
into the DEFINITY AUDIX system.
nIf a sub sc rib er’s mailb ox is full, the 
c aller will b e informed  that no 
messag e c an b e left and  the 
caller may b e p rovid ed  with sev-
eral op tions.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
78 Applications 
Applications
The p rimary b enefit of the Call Answer feature is that if a sub sc rib er is b usy or 
unavailab le, the DEFINITY AUDIX system will answer the c all and  p rovid e the 
c aller with the op p ortunity to leave a messag e. Also, d ep end ing  on switc h 
ad ministration, c alls may be red irec ted  to the DEFINITY AUDIX system for any of 
the following  c ond itions: 
nRed irec t only internal c alls to the DEFINITY AUDIX system 
nRed irec t external c alls to the DEFINITY AUDIX system 
nRed irec t c alls to the DEFINITY AUDIX system while the sub sc rib er’s line is 
busy 
nRed irec t c alls to the DEFINITY AUDIX system if the sub sc rib er d oesn’t 
answer 
nRed irec t all c alls to the DEFINITY AUDIX system using  Send  All Calls or 
Cover All 
Requirements
The switc h must b e c orrec tly ad ministered  to p rovid e Call Forward ing  or Call 
Coverag e features for Call Answer to work prop erly. The Call Forward ing  feature 
on the switc h allows sub sc rib ers to red irec t inc oming  c alls d irec tly to the 
DEFINITY AUDIX system b y supp lying  the DEFINITY AUDIX extension as the 
forward ing  numb er. The Call Coverag e feature allows the DEFINITY AUDIX 
system to automatic ally answer an inc oming  c all when the sub sc rib er is b usy or 
d oes not answer. 
For more information on feature ad ministration for switc hes, see 
Installation and  
Switc h Ad ministration for DEFINITY AUDIX System
, 585-300-122. 
Feature Operation
Inc oming  c alls may b e red irec ted to the DEFINITY AUDIX system either b y 
reac hing  the DEFINITY AUDIX system at the end  of a c all-c overag e p ath, or by a 
sub sc rib er or other p arty forward ing  or red irec ting  c alls to the DEFINITY AUDIX 
system. Bec ause the system answers inc oming  c alls automatic ally, c allers do not 
need  touc h-tone c ap ab ility to reac h it. Onc e ac c essed , the feature c an b e 
manipulated by both callers and subscribers. 
Up on answering  the c all, the DEFINITY AUDIX system voic es either a stand ard  
system g reeting  or a sub sc rib er’s p ersonal greeting . A tone sound s after either 
g reeting , ind ic ating  that rec ord ing  has b eg un. The c aller has several op tions for 
ed iting  the messag e and  end ing  the c all. After rec eiving  a messag e, the 
DEFINITY AUDIX system p lac es it in the sub sc rib er’s inc oming mailb ox. The 
Messag e-Waiting  Ind ic ator (MWI) (messag e-waiting  lamp  or stutter d ial tone)  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
79 Feature Operation 
and  Outc alling  features work as usual to notify the sub sc rib er that a new 
messag e is p resent. 
Caller Procedures
Figure 6. Call Answer Operation
Callers familiar with the DEFINITY AUDIX system c an use stand ard  DEFINITY 
AUDIX touc h-tone c ommand s when the Call Answer feature answers the phone. 
Messag es c an b e rec ord ed , ed ited , or even d eleted . Callers c an also p revent the 
rec ip ient from forwarding  their Call Answer messag es to other sub sc rib ers by 
using the Private Messag e feature. 
If the Multiling ual feature is ad ministered  for the sub sc riber with the Call Answer 
Lang uag e Choic e set to 
y (yes) on the Sub sc rib er or COS sc reen, c allers have a 
c hoic e of two lang uag es in whic h to hear either the system or p ersonal g reeting . 
The p rimary g reeting  tells the c aller, in the alternate lang uag e, to p ress     to 
hear the greeting  in the alternate lang uage. 
If the system is ad ministered  for c all transfers, c allers may use the Transfer (  
) or Esc ap e to Attend ant ( ) c ommands to leave the DEFINITY AUDIX 
mailb ox for another d estination b efore or after leaving  a Call Answer messag e. 
NOTE:
The End -of-Messag e Warning  op tion c auses the rec ord ing  of a Call 
Answer message to be interrup ted  at a p red efined  amount of time 
(warning  time) b efore the maximum rec ord ing  time is reac hed . If, for 
examp le, the maximum messag e that c an b e rec ord ed  is 3 minutes and  
this field  is set to 15, when someone has rec orded  2 minutes 45 sec ond s 
of a messag e, the DEFINITY AUDIX system will interrup t them with a 
AUDIX
answers
subscribers
phoneSpeak
MessageApprove Approve
Enter
Extension
Hang Up
Hang Up Hang Up
StopTransfer
Escape to
Attendant
Continue
Recording
Re-record Delete ReviewPrivate
Priority
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							DEFINITY AUDIX System Release 4.0
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Call Answer 
80 Feature Operation 
messag e stating  that they have 15 sec ond s remaining . The system 
ad ministrator ac tivates this op tion and  d efines the system-wid e warning 
time using  the System-Parameters Features sc reen. 
Leaving a Call Answer Message
To leave a Call Answer messag e, d o the following : 
1. Sp eak your messag e after the DEFINITY AUDIX system answers the 
p hone. 
2. Do one of the following: 
nIf you are satisfied  with your messag e and d o not want to log  into 
the system, transfer to another extension, or make the message 
p rivate or p riority, hang  up . 
nTo p ause, p ress  . (Press   ag ain to c ontinue rec ord ing and  
return to step  1.) 
nTo rewind  and  rep lay the messag e, p ress    .
nTo d elete and rerec ord the messag e, p ress    , then press   
and  return to step  1. 
nTo rerec ord  only a p ortion of your messag e, d o the following : 
— Find  the p ortion of the messag e you want to ed it b y pressing  
 to rewind  in four-sec ond  or 10-sec ond  inc rements and  b y 
pressing   to forward in four-second or 10-second 
inc rements (The system ad ministrator sets the inc rement 
value for four sec ond s or ten sec ond s on the 
System-Parameters Features sc reen). 
— Press  
immed iately to b egin rerec ord ing  the selec ted  
p ortion. 
— Return to step 1. 
3. To approve your message, press  .
4. Do one of the following: 
nTo make this messag e private (this is an op tion that p revents the 
rec ip ient from forward ing  the messag e to other sub sc rib ers), p ress 
 and  rep eat this step. By p ressing   ag ain, you c an c hang e this 
from a p rivate messag e b ac k to a p ub lic  messag e. 
nTo make this messag e p riority, p ress  . (This is an op tion if Priority 
on Call Answer is set to yes on the System-Parameters Features 
Sc reen.)
nHang up  if finished . 
nTo transfer to a c overing  extension, p ress  . To transfer to another 
extension, press     (Transfer). (See the following  sec tion.) 
11
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6
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