Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
81 Feature Operation 
Transferring to Another Extension from 
Call Answer
Figure 7. Transferring to Another Extension from Call Answer
When you finish rec ord ing  a Call Answer messag e for a DEFINITY AUDIX 
sub sc rib er, you c an transfer to another extension without d isc onnec ting  the c all 
b y d oing  the following  (this is esp ec ially useful for long  d istanc e c alling ): 
1. Follow the p revious p roc ed ure for c reating  a Call Answer message. 
2. After you have ap p roved your messag e (b y p ressing   ),p ress     to 
transfer out of the DEFINITY AUDIX system.
3. Do one of the following: 
nTo transfer b y extension numb er, enter the extension numb er of the 
p erson you want to transfer to, followed  b y  .
nTo transfer b y name, p ress    , then enter the name of the 
p erson you want to transfer to (last name first), followed  b y  . .
Subscriber Procedures
When the system is ad ministered in a c all-c overag e p ath, sub sc rib ers d o not 
need  to manually ac tivate c overag e for the system to p ic k up  inc oming  c alls 
automatic ally. However, sub sc rib ers (or other p arties who may p ic k up  a 
red irec ted  c all) c an ac tively send  c alls to the system as follows: 
Call Forward ing :   To forward  c alls to the DEFINITY AUDIX system, a 
sub sc rib er may p ress a Call Forward ing  feature b utton or dial a Call 
Forward ing dial ac c ess c od e, then enter the DEFINITY AUDIX extension 
numb er. Inc oming  c alls are then forward ed  d irec tly to the DEFINITY 
AUDIX system. Call Forward ing  may be c anc eled  at a later time (throug h a 
feature b utton or d ial ac c ess c od e) to allow the sub sc rib er to rec eive 
inc oming  c alls normally. Note that even thoug h the sub sc rib er forward s 
c alls to the DEFINITY AUDIX extension number, the system will answer 
c alls d irec ted  to that sub sc rib er in the “ Call Answer”  mod e rather than the 
“ Voic e Mail”  mod e. The DEFINITY AUDIX system is ab le to rec og nize 
forwarded calls. 
*TTransferExtension# Enter #
ApproveCreate Message
#*T
#
*A
#A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
82 Interactions with Other Features 
Go to Cover:   This System 75, DEFINITY Generic  1, and  DEFINITY 
Generic  3 switc h feature allows a c aller to send  a c all d irec tly to the c alled  
p arty’s c overag e p oint (for examp le, if the c aller knows the c alled  p arty is 
unavailab le). To send  a c all d irec tly to c overag e, p ress the Go To Cover 
b utton on the voic e terminal. If the DEFINITY AUDIX system is in the 
c all-c overag e p ath, a messag e c an b e left on the system. 
Send  All Calls:   Sub sc rib ers may use the Send  All Calls (SAC) feature to 
immed iately red irec t incoming  calls to coverag e. SAC must b e 
ad ministered  for the subsc rib er’s voic e terminal on the switc h and  the 
DEFINITY AUDIX system must be in the coverage path. To redirect calls to 
the system, p ress a SAC feature b utton or d ial a SAC ac c ess c od e. Calls 
are immed iately sent to c overag e. SAC may b e ac tivated  while the 
telep hone is id le, ring ing , or ac tive with another c all. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Call Answer feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Call Answer feature interac ts with the switc h as follows: 
Call Forward ing  (switc h):   To forward  c alls to the DEFINITY AUDIX system, 
a sub sc rib er may p ress a Call Forward ing feature b utton or d ial a Call 
Forward ing dial ac c ess c od e, then enter the DEFINITY AUDIX extension 
numb er. Inc oming  c alls are then forward ed  d irec tly to the DEFINITY 
AUDIX system. Call Forward ing  may be c anc eled  at a later time (throug h a 
feature b utton or d ial ac c ess c od e) to allow the sub sc rib er to rec eive 
inc oming  c alls normally. Note that even thoug h the sub sc rib er forward s 
c alls to the DEFINITY AUDIX extension number, the DEFINITY AUDIX 
system will answer c alls d irec ted  to that sub sc rib er in the “ Call Answer”  
mod e rather than the “ Voic e Mail”  mod e. The DEFINITY AUDIX system is 
ab le to rec og nize forward ed c alls. 
Go to Cover (switc h):   This System 75, DEFINITY Generic  1, and  
DEFINITY Generic  3 switc h feature allows a c aller to send  a c all d irec tly to 
the c alled  p arty’s c overag e p oint (for examp le, if the c aller knows the 
c alled  p arty is unavailable). To send  a c all d irec tly to c overag e, p ress the 
Go to Cover b utton on the voic e terminal. If the DEFINITY AUDIX system is 
in the c all-c overag e p ath, a messag e c an b e left on the system. 
Send  All Calls (switc h):   Subsc rib ers may use the Send  All Calls (SAC) 
feature to immed iately red irec t inc oming  c alls to c overag e. SAC must b e 
ad ministered  for the subsc rib er’s voic e terminal on the switc h and  the 
DEFINITY AUDIX system must be in the coverage path. To redirect calls to 
the DEFINITY AUDIX system, p ress a SAC feature b utton or d ial a SAC 
ac c ess c od e. Calls are immed iately sent to c overag e. SAC may b e 
ac tivated  while the telephone is id le, ring ing , or ac tive with another c all.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
83 Interactions with Other Features 
nCall Brid g ing  (switc h):   This switc h feature allows sub sc ribers to join the 
c all while a c aller is leaving a c all answer messag e. (See the Call 
Sc reening  feature.) 
Call Coverag e (switc h):   The Call Coverag e feature allows c alls to b e 
red irec ted  to the DEFINITY AUDIX system when the sub sc rib er is b usy, 
d oes not answer, or uses the Send  All Calls switc h feature. 
Dual Coverag e Paths (System 75, DEFINITY Generic  1, DEFINITY Generic  
3 switc hes):  
 Dual-c overag e paths c an b e assigned . A d ual-c overag e 
p ath c an d isting uish b etween internal c allers and  outsid e c allers. For 
examp le, internal c allers may b e red irec ted  to the DEFINITY AUDIX 
system and  outsid e c allers to a Messag e Center ag ent. The switc h 
ad ministrator should  assig n the DEFINITY AUDIX system as the last p oint 
in any p ath where it is used . See the following  Multip le Call-Coverage 
Paths entry for more information on c overag e op tions. 
nFeature Transparency:   Call c overag e and  forward ing  work transp arently 
for the Call Answer feature. 
Messag e Center Servic e (MCS):   A Messag e Center is often administered  
to rec eive external c alls so outside c allers c an reac h an ag ent. After 
reg ular hours, the MCS ag ents c an use Call Forward ing  to red irec t 
external c allers to the DEFINITY AUDIX system. 
MWI:   The messag e-waiting  lamp  (if sup p orted ) should b e ad ministered 
on the switc h to lig ht when new messag es are rec eived . Other MWIs (suc h 
as stutter dial tone) should  b e administered  on the switc h if ap p rop riate. 
Multiple Call-Coverag e Paths (System 75 R1V3 or later, DEFINITY Generic  
1, DEFINITY Generic  3 switc hes):  
 These switches allow up to four linked 
call-coverage paths to be assigned. Any of these paths may terminate on 
the DEFINITY AUDIX system. The multip le-c overag e p ath c an d isting uish 
b etween internal c allers and  outsid e c allers. For examp le, internal c allers 
may b e red irec ted  to the DEFINITY AUDIX system and  outsid e c allers to a 
Messag e Center ag ent. A linked  p ath c ould  also p rovide d ifferent 
c overag e for “ busy”  or “ d on’t answer”  c riteria. 
Rotary Phones:   The DEFINITY AUDIX system allows c allers using  rotary 
p hones to leave Call Answer messag es. A touc h-tone telep hone is 
req uired, however, to g ain ac c ess to op tions that allow the c aller to c ontrol 
the process of leaving a message. 
Send  All Calls (switc h):   This switc h feature automatic ally red irec ts all 
inc oming  c alls to c overag e when ac tivated  b y the sub sc rib er. See the 
p revious Sub sc rib er Proc ed ures sec tion for d etails. 
nUniform Call Distrib ution (System 75, DEFINITY Generic  1, DEFINITY 
Generic  3 switc hes):  
 Call-c overag e software c an red irec t c alls beyond  a 
hunt g roup . However, if the DEFINITY AUDIX system answers the c all, it 
will never b e d irec ted  to another c overag e p oint.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
84 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Call Answer feature interac ts with other DEFINITY AUDIX features as follows: 
nAutomated  Attend ant:   Automated Attend ants c an use the Call Answer 
feature to rec eive messag es from c allers. They c an b e used  to p rovid e the 
Call Answer feature for sub sc ribers who d o not have an extension and /or 
p hone set on the switc h. They c an red irec t c allers to a mailb ox that has a 
c all answer func tion. 
nCall Sc reening:   Sub sc rib ers who are rec eiving  a c all answer messag e 
c an interc ep t the c aller while the c aller is leaving  a messag e. The system 
must b e manually d rop ped  at that p oint to keep  it from rec ord ing  the 
ensuing  c onversation as a c all answer messag e. 
nFull Mailbox Answer Mode:   If a sub sc rib er’s mailb ox is full, the DEFINITY 
AUDIX system will answer his/her c alls b ut c annot allow c allers to leave a 
messag e. Callers are informed  that the mailb ox is full b y a system 
messag e and  are g iven other op tions, suc h as transferring  to another 
extension. 
nMultiling ual:   If the Multiling ual feature is ac tivated  and  the Call Answer 
Lang uag e Choic e is set to y (yes) for the c alled  sub sc rib er, the DEFINITY 
AUDIX system, up on answering  a c all, voic es either a stand ard  system 
g reeting  in the sub sc rib er’s Call Answer Primary Announc ement Set or the 
sub sc rib er’s p ersonal g reeting . The system g reeting  tells the c aller, in the 
sec ond ary lang uage, to p ress     to switc h to the Call Answer 
Sec ond ary Announc ement Set. This is the Dual Lang uag e Greeting s 
c ap ability of the Multilingual feature. 
The sub sc rib er also has the option of setting up  p ersonalized  Dual 
Lang uag e Greeting s where the sub sc rib er rec ord s a g reeting  in the 
p rimary lang uag e and /or one in the sec ond ary lang uag e. The p rimary 
lang uag e g reeting  should tell the c aller, in the sec ond ary lang uag e, to 
p ress     to hear the g reeting  in the sec ondary lang uag e. At any time 
d uring the c all answer session, the c aller c an p ress     to switc h to the 
other lang uag e. 
If the c aller d oes not switc h to the alternate lang uag e, system p romp ts for 
the c all are in the sub sc rib er’s d esignated p rimary lang uage. If a switc h is 
mad e to the alternate lang uag e, the system p rompts for the c all are in the 
sub sc rib er’s d esig nated  sec ond ary lang uag e. If the Call Answer 
Lang uag e Choic e is set to y (yes) for the c alled  sub sc rib er, the subsc riber 
rec ord s primary and /or sec ond ary p ersonalized  Dual Lang uag e Greetings 
rather than Multiple Personal Greeting s. 
Multiple Personal Greeting s:   The sub sc rib er may rec ord  a p ersonal 
g reeting  (or multip le p ersonal g reeting s) that the Call Answer feature p lays 
for c allers who are red irec ted  to the DEFINITY AUDIX system. The 
sub sc rib er may then ac tivate the p ersonal greeting , or use the stand ard  
system greeting as desired. 
*1
*1
*1 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
85 Interactions with Other Features 
nPrivate Messag e:   Callers who reac h the DEFINITY AUDIX system via the 
Call Answer feature c an d esignate their messag es as 
private, p rohib iting  
the rec ip ients from forward ing  these messag es to other subsc rib ers. 
Transfer Into Mailb ox:   A c overing  agent suc h as a sec retary c an transfer 
c alls into a DEFINITY AUDIX mailb ox if the c all was red irec ted  to another 
c overag e p oint. (The c overing  agent must know the mailb ox numb er and  
the DEFINITY AUDIX transfer numb er to c omp lete the transfer.) The Call 
Answer feature then allows the c aller to leave a messag e for that 
sub sc rib er. 
nTransfer Out of AUDIX:   Callers c an transfer to another extension after 
leaving  a c all answer messag e. 
nVoice Mailb ox:   Messag es left b y c allers via the Call Answer feature are 
p lac ed  in the sub sc rib er’s inc oming  mailbox. Only the sub sc rib er c an 
ac c ess these messag es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Answer 
86 Interactions with Other Features  
						

							Call Screening (DS Mode Only) 
87  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Call Sc reening  feature allows subsc ribers with dig ital 
telep hone sets to interc ep t c alls after they have b een for-
ward ed  to the Call Answer feature. The sub sc rib er c an listen 
to messag es as they are b eing  rec ord ed , and  sp eak to the 
c aller while d rop p ing  the DEFINITY AUDIX system from the 
call.nSubscribers screening calls can 
d rop  the DEFINITY AUDIX system 
from the c all b y using  the Exit 
AUDIX feature (pressing     
).
nIf DEFINITY AUDIX is not dropped 
from the call, the entire conversa-
tion c ould b e rec ord ed  as a c all 
answer messag e. Dep end ing  on 
fed eral and  loc al laws that may 
ap p ly, the c aller p rob ab ly must 
g ive c onsent for the c onversation 
to b e rec ord ed  leg ally.
Potentially, a b reac h of 
sec urity c ould  oc c ur if the 
caller 
transfers out of the 
system after leaving  a 
messag e. (See the 
Consid erations
 sec tion of 
this c hap ter.)
The Call Sc reening  feature 
d oes not work with analog  
telep hone sets.
**X
Call Screening (DS Mode Only)
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Screening (DS Mode Only) 
88 Applications 
Applications
The p rimary ap p lic ation of this feature is that it allows the rec ipient to b e selec tive 
ab out whic h c alls to answer d irec tly, and  whic h to leave to the DEFINITY AUDIX 
Call Answer feature. It also allows rec ipients to c atc h a c all late, after it has been 
forward ed  to the DEFINITY AUDIX system. Finally, it is p ossib le, with the c aller’s 
c onsent, for the rec ip ient to rec ord  a c onversation with the c aller. 
Considerations
NOTE:
When the rec ip ient interrup ts the c all answer messag e in p rog ress, the 
rec ord ing proc ess c ontinues until manually d eac tivated b y the c aller or 
rec ip ient (usually b y entering      ). 
The DEFINITY AUDIX System 
d oes not sound  warning  b eep s to let the c aller know that the c onversation 
is being recorded.
 To ensure c omp lianc e with any fed eral, state, or loc al 
laws that may ap p ly, the user should  immediately inform the c aller that the 
call is being recorded. Any recipient purposely intending to record a 
c onversation in this way should  be thoroug hly familiar with the leg al 
imp lic ations and  resp onsib ilities. 
If the rec ipient is rec ording  a c onversation, that rec ord ing  will b e limited by the 
messag e leng th set b y the system ad ministrator. See the Call Answer feature for 
more information. The end -of-messag e warning  will tell b oth c aller and rec ip ient 
when the limit is nearly reac hed . 
!WA R N I N G :
If the c aller transfers to another extension after leaving  a messag e or having  
a c onversation with the rec ip ient, the rec ip ient sc reening  the c all c an remain 
on the line and listen to those subseq uent c onversations. It is also p ossib le 
for the rec ip ient to listen to a c aller’s subseq uent DEFINITY AUDIX session. 
This c ould  b e a sec urity p rob lem. On many p hone sets, a Conferenc e lamp  
lets the c aller know that someone is still on the line. 
Requirements
There are no sp ec ial req uirements for this feature other than those of the 
DEFINITY AUDIX system itself. 
**X 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Screening (DS Mode Only) 
89 Feature Operation 
Feature Operation
You need  only p ic k up  the telep hone rec eiver, or answer the c all b y any other 
means (sp eaker p hone, etc .) any time after the c all has b een forwarded  to the 
DEFINITY AUDIX system. Then, do one of the following : 
nGreet the caller and drop the DEFINITY AUDIX system by pressing     
. (To d elete any p artially-c omp leted  message the c aller mig ht have left, 
p ress   first.) 
NOTE:
The system makes no d istinc tion b etween c aller and  rec ip ient while 
the c all is b eing  sc reened . Thus, the c aller as well as the rec ip ient 
mig ht enter any of the c ommand s listed here (suc h as pressing    
 ).
nListen to the messag e b eing  left and  hang  up at any time. (The c all answer 
messag e will b e left normally.) 
nInform the c aller that the c onversation is being rec ord ed . With the c aller’s 
c onsent, c arry on the c onversation normally. When finished, d o one of the 
following : 
— Hang up . 
— Press     to transfer to another extension. See the Transfer Out of 
AUDIX — Basic  feature for more information. 
— Press   to make the messag e p rivate (p ress 1 ag ain to und o), then 
hang  up  or p ress     to transfer to another extension. See the 
Private Messag e and  Transfer Out of AUDIX features for more 
information. 
Interactions with Other Features
This section identifies the interactions of the Call Sc reening feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
Call Sc reening is just another name for the Call Brid g ing  switc h feature. Call 
sc reening  is also a sub -feature of the Call Answer feature. It interac ts with the 
switc h ind irec tly throug h that feature (see the Call Answer c hapter in this 
manual). 
**X
*D
*
*X
*T
*
*T 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Call Screening (DS Mode Only) 
90 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Call Sc reening feature interac ts with other DEFINITY AUDIX features as 
follows: 
nAutomated  Attend ant:   It is p ossib le to sc reen c alls that are b eing  
hand led  b y an automated  attend ant, if the attend ant is set up  on a normal 
extension (not a phantom extension). The same is true of any of the 
extensions that the attend ant may route c allers to. 
nFull Mailb ox Answer Mod e:   If a sub scriber’s mailb ox is full, it is still 
p ossib le to interc ep t the c aller, b ut only while the system is voic ing  
alternative ac tions for the c aller (b efore the c aller hang s up  or transfers). 
nMultiple Personal Greeting s:   The c all rec ip ient and  the c aller may listen to 
the rec ip ient’s g reeting  and /or interrup t it. The g reeting has no b earing  on 
the Call Sc reening  feature. 
nPrivate Messag e:   Either c allers or c all rec ip ients c an d esig nate the c all 
answer messag e as 
private. This b loc ks the message from b eing  
forward ed  to other sub sc ribers. 
nTransfer Out of AUDIX:   Callers or rec ip ients c an transfer to another 
extension after leaving  a c all answer messag e. 
nVoice Mailb ox:   Messag es left b y c allers and  rec ipients d uring  c all 
sc reening  are p lac ed  in the rec ip ient’s inc oming  mailb ox. Only the 
rec ip ient c an ac c ess these messag es.