Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Directory 
121 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Directory feature interacts with other DEFINITY AUDIX features as follows: 
nAMIS Analog  Networking:  Only ad ministered  remote sub sc rib ers on 
remote AMIS systems ad ministered  for 
one-step ad d ressing  are listed  in 
the Direc tory. If AMIS rec ip ients are listed  in the Direc tory, only their 
extension numb ers will b e voic ed ; the c aller has to know the area c od e 
and  p refix of those p ersons b efore send ing  them a messag e or c alling  
them. The ad ministrator c an simp lify the p roc ess b y rec ord ing  the p refix 
as p art of the mac hine name. 
nINTUITY Messag e Manager:  Subscribers can access the Directory from 
their PCs using I
NTUITY Messag e Manag er.
nMessag e Delivery:   Only administered Message Delivery message 
rec ip ients are listed  in the Direc tory. If Messag e Delivery rec ip ients are 
listed  in the Direc tory, only their extension numb ers will b e voic ed ; the 
c aller has to know the area c od e and  p refix of those p ersons b efore 
c alling  them. The ad ministrator c an simp lify the p roc ess b y rec ord ing  the 
p refix as p art of the mac hine name. 
nPersonal Direc tory:   When looking  up  a name entered  b y the sub sc rib er, 
the system always c hec ks the sub sc rib er’s p ersonal d irec tory b efore 
c hec king  the system d irec tory.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Directory 
122 Interactions with Other Features  
						

							Enhanced Disconnect Detection 
123  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Enhanc ed  Disc onnec t Detec tion feature allows the 
DEFINITY AUDIX system ad ministrator to ad minister one or 
two d ifferent mec hanisms for d etec ting  d isc onnec ts — tone 
d etec tion and  silenc e d etec tion — when the DEFINITY 
switc h is unab le to p rovid e reliab le d isc onnec t information to 
the DEFINITY AUDIX system. nWhen one of the following  forms of 
d isc onnec t sig naling  is used , the 
DEFINITY switc h d isconnects 
c alls and  the DEFINITY AUDIX 
system does not need  to detec t 
d isc onnec ts: op en loop  (analog  
trunks), p olarity reversal (analog  
trunks), and  b it oriented sig naling 
(digital trunks).
nTh e  D EFI N I TY s w i t c h  d o e s  n o t  
rec og nize tone-b ased  d isc onnec t 
sig naling . However, the DEFINITY 
AUDIX system c an b e enab led  to 
rec ognize many forms of 
tone-based disconnec t signaling.
nIn some c ountries, there is no d is-
c onnec t sig naling . For these 
c ountries, the DEFINITY AUDIX 
system c an b e set up  to g rac efully 
hand le quiet d isc onnec ts.
Enhanced Disconnect Detection
Sys-Par Fea 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Enhanced Disconnect Detection 
124 Applications 
Applications
With the Enhanc ed Disc onnec t Detec tion feature, the system ad ministrator c an 
ad minister the DEFINITY AUDIX system to d etec t the following  typ es of 
d isc onnec ts: 
nTone Based  Disc onnec t. This typ e of disc onnec t sig naling  may b e need ed  
when tones are heard  at the end  of c all answer messages. The Central 
Offic e switc h send s tones to the DEFINITY switc h to indic ate a d isc onnec t. 
Sinc e the DEFINITY switc h d oes not d etec t the tones as a d isc onnec t, the 
DEFINITY AUDIX system mig ht ap p end  the tones to the end of c all answer 
messag es until the maximum messag e leng th is reac hed . When tone 
d etec tion is ad ministered , the DEFINITY AUDIX system d etec ts the 
p resenc e of a c ad enc ed  tone with freq uenc y c ontent b etween 
ap p roximately 350 Hz and  650 Hz and  d isc onnec ts the c all. 
nQuic k Silenc e Disc onnec t. This typ e of d isc onnec t sig naling  enhanc es 
DEFINITY AUDIX op eration for c alls in whic h there is no d isc onnec t 
sig naling  and  the line simp ly g oes silent after the c aller hang s up . When 
Quic k Silenc e Disc onnec t is ad ministered , the system d isc onnec ts as 
follows: 
nDuring  a c all answer rec ord ing , immed iately up on d etec ting  silenc e 
for an ad ministrab le p eriod  of time. 
nAt all other times, immed iately after two exp irations of the Inp ut 
Time Limit. The DEFINITY AUDIX system p rovid es a system p romp t 
and  a help  messag e after the first exp iration. The system says 
“ Goodb ye”  and disc onnec ts after the sec ond  exp iration. 
When rec ord ing  a messag e in a voic e mail session (as op p osed  to a c all 
answer session), the system d oes not d isc onnec t up on d etec ting  silenc e 
b ut d isc onnec ts after two exp irations of the Inp ut Time Limit. 
Considerations
Disc onnec t sig naling  tones are typ ic ally b etween 350 and  650 Hz. If the Tone 
Based Disc onnec t c ap ab ility is enab led  for a system, the DEFINITY AUDIX 
system monitors every c all for the p resenc e of a c ad enc ed  reg ular tone b etween 
ap p roximately 350 and  650 Hz. When suc h a tone is d etec ted  and  verified  with 
c onfid enc e over time, the DEFINITY AUDIX system d rops the c all and  attemp ts to 
erase all d isc onnec t tones from the end of the rec ording . 
The following tones may b e p resent d uring  a c all answer or voic e mail session 
and  should  
not trig g er a d isc onnec t: 
nDTMF (Dual Tone Multifreq uenc y) touc h tones 
NOTE:
Customers who have hig h numb ers of c allers or sub sc rib ers who 
use rotary-dial telep hones should  set the Inp ut Time Limit field  to a  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Enhanced Disconnect Detection 
125 Requirements 
hig her value to allow these users a long er p eriod  of time to resp ond 
to the system’s p romp ts.
nPeriodic  Pulse Metering  tones (c harg e tones for p ay p hones or toll c alls) 
nTeletyp ewriter (TTY) Baud ot tones 
nFax sig naling  and  d ata transmission tones 
nMod em sig naling  and  d ata transmission tones 
nCall Waiting  tones 
nOperator intervention tones 
All of the ab ove tones, exc ep t for the last two, are well outsid e of the 350 Hz to 
650 Hz b and . Call Waiting  tones should  not b e a prob lem sinc e the DEFINITY 
AUDIX system has no need  to sub sc ribe to the Call Waiting  servic e. Also, Call 
Waiting  tones should  not trig g er the d isc onnec t tone d etec tor. Op erator 
intervention tones may ind uc e a d isc onnec t, b ut this is exp ec ted  to be an 
extremely rare oc c urrenc e. 
When enab led, Tone Based  Disc onnec t is ac tive for all c alls at all times exc ep t 
for outg oing  c alls suc h as Outc alling , AMIS Analog  Networking , and  Message 
Delivery c alls. On outg oing  c alls, Tone Based  Disc onnec t b ec omes ac tive only 
after the answering  end  enters one or more touc h tones. 
When Quic k Silenc e Disc onnec t is enabled , the d etec tion of silenc e is the only 
method  for rec og nizing  that the c aller has d isc onnec ted. Therefore, c areful 
thoug ht should  b e g iven to the value selec ted  for the Inp ut Timeout Limit field . If 
the field  is too short, users will b e irritated  b y p remature d isc onnec ts. If the field 
is too long , the p ort hold ing  time inc reases unac c ep tab ly. A reasonab le Inp ut 
Timeout Limit is 15 sec ond s when silenc e is the only d isc onnec t signal. This 
g ives the user 30 sec ond s total to make the next selec tion and  d oes not 
sub stantially inc rease p ort hold ing  time. When the DEFINITY AUDIX system 
exp ec ts the user to enter touc h tones and  none is seen, the Inp ut Timeout Limit 
exp ires twic e b efore a d isc onnec t oc c urs. 
Requirements
There are no sp ec ial req uirements for this feature. 
Feature Operation
The system administrator ad ministers Tone Based  Disc onnec t and  Quic k Silenc e 
Disc onnec t on the System-Parameters Features sc reen. 
When Tone Based  Disc onnec t is enabled , the DEFINITY AUDIX system d etec ts 
d isc onnec t tones on a c all answer c all within the rang e of 350 Hz to 650 Hz and , 
when d etec ted , d isc onnec ts the c alls.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Enhanced Disconnect Detection 
126 Interactions with Other Features 
When Quic k Silenc e Disc onnec t is enab led , the DEFINITY AUDIX system d etec ts 
silence on a call answer c all for an administrable period of 5 seconds to 30 
sec ond s and , when d etec ted , d isc onnec ts the c all. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Enhanc ed  Disc onnec t Detec tion 
feature with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Enhanc ed Disc onnec t Detec tion feature has no d irec t interac tions with any 
switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Enhanc ed Disc onnec t Detec tion feature interac ts with other DEFINITY 
AUDIX features as follows: 
nAMIS:   AMIS outg oing  or inc oming  network c alls are terminated  within the 
p rotoc ol. Tone Based  Disc onnec t and  Quic k Silenc e Disc onnec t have no 
effec t on AMIS c alls. 
nMessag e Delivery:   Tone Based  Disc onnec t is not ac tivated  until the 
c alled  p arty answers and  enters one or more touc h tones. 
nOutc alling:   Tone Based  Disc onnec t is not ac tivated  until the c alled  p arty 
answers and  enters one or more touc h tones.  
						

							Escape to Attendant 
127  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Esc ap e to Attend ant feature allows DEFINITY AUDIX 
sub sc rib ers to have a p ersonal attend ant or operator d esig -
nated  to answer inc oming  c alls. Callers who are transferred  
to the DEFINITY AUDIX system via the Call Answer feature 
c an immed iately red irec t the c all to reac h an attend ant or 
first leave a message and then transfer to an attend ant.
Who has it: If a system-wid e c overing  
extension is d efined  b y the 
system ad ministrator, all 
sub sc rib ers with c all answer 
p ermission have the Esc ap e to 
Attend ant feature. Otherwise, 
individ uals must have their 
sub sc rib er p rofiles ad ministered  
with a c overing extension for this 
feature to work.
Who c ontrols it: The system ad ministrator assig ns 
a d efault c overing  extension 
for 
the entire DEFINITY AUDIX 
Sys t e m ,
 suc h as the c omp any 
op erator or main rec ep tionist, 
using the System-Parameters 
Features sc reen.
If a sub sc rib er has a p ersonal 
c overing  extension (suc h as a 
secretary), the system 
ad ministrator c an ad minister the 
Esc ap e to Attend ant feature (for 
this subscriber) to direc t calls to 
this extension using  the 
Sub sc rib er sc reen.
Who c an ac c ess it: If this feature is ad ministered  
c orrec tly, any c aller c an p ress   
to b e transferred  to a c overing  
attend ant.
0
nSub sc rib ers who are ad ministered  
with this feature may wish to men-
tion the transfer op tion in their p er-
sonal g reeting s to help  outsid e 
c allers who may not be familiar 
with the DEFINITY AUDIX system.
nThe transfer d estination should  b e 
a staffed  p osition. The c aller mig ht 
b ec ome c onfused  if red irec ted  to 
the mailb ox of a c overing exten-
sion.
Escape to Attendant
Su b ,  Sys - Pa r  Fe a 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Escape to Attendant 
128 Applications 
Applications
The Escape to Attendant feature is used when a subsc riber wants to give c allers 
the op tion of talking  to a live attend ant instead  of (or in ad dition to) leaving  a 
messag e. DEFINITY AUDIX sub sc rib ers c an also use this feature to transfer to 
their c overing  attend ants b y p ressing      any time after logg ing  in. 
By c omb ining  the Esc ap e to Attend ant feature and the Bulletin Board  feature, a 
c ustomer c an p rovid e c allers with the op tion of talking  to a live attend ant after 
hearing  the Bulletin Board  information. For examp le, a theater c ould  p rovid e 
c allers with the evening ’s p resentations, sc hed ules, and  pric es, then allow the 
c aller to transfer to a b ox offic e attend ant. 
Requirements
The following req uirements must b e met for the Esc ap e to Attend ant feature to 
work: 
nThe Call Transfer feature must b e ac tive on the System-Parameters 
Features sc reen. 
nThe system-wid e c overing  extension must b e assig ned  on the 
System-Parameters Features sc reen, 
or individual subscribers must have 
c all answer p ermission and  the c overing  extension d efined  on the 
Sub sc rib er sc reen. The latter (individ ual) c overing  extension will overrid e 
the former (system-wid e) c overing  extension if both are d efined . 
Feature Operation
When the Call Answer feature answers a c all for a sub sc riber, the c aller c an 
p ress  , either b efore or after leaving  a messag e, and  b e transferred  to a 
c overing  attend ant. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Esc ap e to Attendant feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Esc ap e to Attend ant feature interac ts with the switc h as follows: 
Th e  
Call Coverag e feature transfers a c all to another telep hone on the switc h. 
Calls c an b e red irec ted  to a transfer extension’s c overag e also. 
*0
0 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Escape to Attendant 
129 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Escape to Attendant feature interacts with other DEFINITY AUDIX features as 
follows: 
nClass of Servic e:   Sub sc rib ers must have c all answer p ermission for the 
Esc ap e to Attend ant feature to work. This p ermission c an b e d efined on 
the Class of Servic e sc reen. 
nMultiple Personal Greeting s:   Sub sc rib ers who use this feature may want 
to mention in their p ersonal g reeting s that the Esc ap e to Attend ant feature 
is availab le b y p ressing   .
nTransfer Out of AUDIX — Enhanc ed :   There are two Transfer Typ es that 
ap p ly when the c aller p resses 0 to esc ape to the attend ant after b eing  
forward ed  to the DEFINITY AUDIX system: 
—enhanced_no_cover_0
 treats the c all as a 
red irec ted c all. The 
c all will not b e subjec t to c all c overag e or c all forward ing  as 
d efined  for the sp ec ified  d estination extension. 
—enhanced_cover_0
 treats the c all as a 
direct c all p rovid ing  c all 
c overag e and  c all forward ing  as d efined  for the d estination 
extension. The c overing  p erson will not know who the c all was 
initially intend ed for. 
nVoice Mailb ox:   To transfer to a c overing  attend ant, c allers c an p ress   
instead of leaving a call answer message or 
after leaving  a c all answer 
messag e. Pressing    terminates the c all answer messag e. Also, 
sub sc rib ers c an transfer to their c overing  attend ant any time after log g ing  
into the DEFINITY AUDIX system b y p ressing     .
0
0
0
*0 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Escape to Attendant 
130 Interactions with Other Features