Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Untouched Message 
331 Interactions with Other Features 
nBroad c ast Messag e:   The Untouc hed  Messag e feature c an b e used  on a 
Broad c ast Messag e. However, sinc e Broad c ast Messag es c an have a 
very short existenc e (d efined  b y the broad c aster), a sec retary listening  to 
messag es for another p erson may want to save it so it c an b e heard  at a 
later time. 
nMWI:   If the Untouc hed  Messag e feature is used  for messag es in the new 
c ateg ory of the inc oming  voic e mailb ox, the MWI will remain ac tive. 
nOnline Help:   Help  is availab le at any time b y p ressing     .
nOutc alling:   If a messag e is left in the new c ateg ory in the inc oming 
sec tion of a voic e mailb ox and  the Outc alling  feature has b een ac tivated , 
Outc alling  will remain ac tive for this messag e. 
nVoice Mailbox:   The Untouched Message feature is only available for new 
messag es in the incoming section of the voic e mailb ox. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Untouched Message 
332 Interactions with Other Features  
						

							Voice Mail 
333  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
Voic e Mail is like a “ verb al letter”  that c an be sent to one or 
more of the subsc ribers on the DEFINITY AUDIX system. The 
system, in this c ase, b ec omes an elec tronic  p ost offic e that 
delivers spoken messages.
Unlike the Call Answer feature (that offers the c aller an 
opportunity to leave a message if the called party is unavail-
able), subscribers c an use the Voice Mail feature to record a 
message that is d elivered  d irec tly to the rec ipient’s Voic e 
Mailb ox (muc h as a note or memo is d elivered  throug h c om-
p any mail). Thus, the Voic e Mail feature is a p ro-ac tive 
means of p roviding  information, whereas the Call Answer 
feature is reac tive.
Voice Mail is created, addressed, scheduled for delivery, 
sent, rec eived, and  stored  in Voic e Mailb oxes.
Wh o h a s i t: All DEFINITY AUDIX subsc rib ers 
c an c reate, edit, send , and rec eive 
Voic e Mail messag es. Note that 
these capabilities can be limited via 
the Messag e Send ing Restric tions 
and  Private Messag e features.
Wh o c o n t r o l s i t: The system ad ministrator sp ec ifies 
the system-wid e messag e leng th 
limit (up  to 20 minutes) on the 
System-Parameters Limits sc reen. 
Ind ivid ual sub sc rib ers c an have 
their maximum messag e leng ths 
altered  up  to this limit throug h the 
Class of Servic e or Sub sc rib er 
sc reens.
nIf a messag e is c reated  and  the 
sub sc rib er either restarts or d is-
c onnec ts without ad d ressing  it to 
at least one person, the messag e 
will 
not b e saved .
nIn ad dition to send ing  new Vo i c e  
Mail messag es, sub scrib ers can 
review, mod ify, and  resend  mes-
sag es that they c reated p reviously 
and  then filed  in the file c ab inet 
sec tion of their mailb oxes.
nTo assist in add ressing  Voice Mail, 
the system offers the Direc tory 
feature that provides subscriber’s 
names or extensions.
nThe maximum Voic e Mail mes-
sag e leng th (inc lud ing  menus or 
g reeting s) is 20 minutes.
nSp eed  and  volume c ontrols are 
availab le.
nSub sc rib ers c an use INTUITY Mes-
sag e Manag er to c reate and 
transmit voic e mail messag es 
using their PC.
Voice Mail
Sy s- Pa r  L i m i t s,  C O S,  Su b 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
334 Applications 
Applications
Voic e Mail is an invaluab le tool in any situation where an easy one-way transfer of 
information is needed . For examp le, to inform an entire dep artment ab out a 
sc hed uled  meeting , one messag e c an b e rec ord ed  (inc lud ing  the d ate, time, 
loc ation, and  ag end a of the meeting ) and ad d ressed  using a Mailing List that 
c ontains the names or extensions of all the memb ers of the d ep artment. The 
system will transmit a c op y to eac h person on the list and  inform them that the 
messag e exists via the Messag e-Waiting  Ind ic ator (MWI) feature. 
Requirements
The Voic e Mail feature has no req uirements other than those of the DEFINITY 
AUDIX system itself. 
Feature Operation
Voic e Mail messag es are d ivid ed into two p arts: the head er (eq uivalent to an 
envelop e), and  the messag e itself (eq uivalent to a letter), d esc rib ed  b elow. 
nTh e  head er id entifies the send er, rec ip ient, typ e of messag e (suc h as Call 
Answer, or Voic e Mail), and  the time and  d ate the messag e was sent or 
rec eived . The system automatic ally c reates a head er for eac h messag e 
sc hed uled  for d elivery. If a messag e is add ressed to more than one 
rec ip ient, the system c reates a head er for eac h rec ip ient. 
nTh e  messag e is the ac tual statement rec ord ed  b y the originator. Only one 
c op y of the messag e is stored  on d isk at a time. Many sub sc rib ers c an 
rec eive a c op y of the same messag e b y having  the system c reate multip le 
head ers for a sing le messag e. 
Figure 54. Voice Mail Operation
Log Into
AUDIXRecord a
New Message
Use/Modify an
Existing MessageAddress
MessageDeliver
Immediately
Delivery
OptionsReturn to
Activity Menu 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
335 Feature Operation 
As a DEFINITY AUDIX sub sc rib er, you c an c reate new messages, c hang e 
existing  messag es in the outg oing  sec tion of your voic e mailb ox, or ap p end  to 
existing  messag es. All rec ord ing  op erations are p erformed in a similar way: 
record the message, play it back or change it if desired, and approve it for 
d elivery. The system g uid es you throug h the step s with voic e p romp ts. When a 
step  is app roved , the system announc es the next step  in the ac tivity. 
NOTE:
The End -of-Messag e Warning  op tion c auses the rec ord ing  of a Voic e Mail 
messag e to b e interrup ted  at a pred efined amount of time (warning  time) 
b efore the maximum rec ord ing  time is reac hed, and  the message c reator 
is informed  that a sp ec ific  numb er of sec ond s remain for rec ording . If, for 
examp le, the maximum messag e that c an b e rec ord ed  is 3 minutes and  
this field  is set to 15, when someone has rec orded  2 minutes 45 sec ond s 
of a messag e, the system will interrup t them with a message stating  that 
they have 15 sec ond s remaining . 
Before a Voic e Mail messag e c an b e d elivered , however, you must ad d ress it. 
You c an send  a message to one or more rec ip ients; and , if your c omp any has an 
AMIS network, you c an ad d ress messag es to remote sub sc rib ers. Messag es are 
ad d ressed  using  the name or extension of the intend ed  rec ip ient. Any 
c omb ination of sub sc rib er names, extension numb ers, or Mailing  Lists may b e 
used  to ad d ress a message. Also, a time and  d ate may b e sp ec ified  for future 
d elivery; if neither is sp ec ified , the messag e is sent immed iately. In AMIS Analog  
Networking systems, a message scheduled for immediate delivery is queued for 
d elivery to the remote system at the next sc hed uled  transmission p eriod . 
Messag es that have b een sc hed uled  for d elivery b ut have not yet b een sent are 
called 
und elivered messag es. These messag es may b e ac cessed  and  mod ified  
und er the outg oing  sec tion of the Voic e Mailb ox any time b efore they are 
delivered. 
NOTE:
Messag es that have b een c reated  b ut not ad d ressed  to any rec ip ients are 
deleted. Subscribers are given two opportunities to address a message 
b efore it is d eleted . If the sub sc rib er enters a   sig n without ad d ressing  
the messag e after the sec ond  p rompt for ad d ressing , the messag e is 
deleted. The sub sc rib er hears, “ No ad d ressees id entified . Deleted .”
At the sc hed uled  d elivery time, the DEFINITY AUDIX system moves the messag e 
from the send er’s Voic e Mailb ox (outg oing ) to the rec ip ient’s Voic e Mailb ox 
(inc oming ). The send er c an no long er play, c hang e, or d elete a delivered  
messag e, althoug h the messag e head er and  status may b e trac ked  throug h the 
outgoing sec tion of the Voic e Mailb ox (see the Voice Mailb ox
 feature for more 
information on trac king  the status of a messag e). 
If sub scrib ers want to keep  a c op y of their messag es, they may save a cop y in 
the file c ab inet sec tion of the Voic e Mailb ox b efore the messag e is d elivered  (see 
the Voice Mailb ox
 feature for more information on filing  a c op y of a messag e). 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
336 Feature Operation 
Recording a New Voice Mail Message
Figure 55. Recording a New Voice Mail Message
To rec ord  a Voic e Mail messag e, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to c reate a Voic e Mail message. 
3. Sp eak your messag e. The following  ed iting  c ommand s are availab le while 
you are rec ord ing  the message: 
nTo temp orarily suspend  record ing : 
a. Press   (if you want to p ause and c ollec t your thoug hts). 
b . Press   ag ain to c ontinue rec ord ing. The system will 
c ontinue rec ord ing without a b reak in the messag e. 
nTo rewind  and  play b ac k: 
a. Press   to rewind  to the b eginning  of the messag e. 
b . Press   to p lay the messag e. If you want to c ontinue 
rec ord ing  from any partic ular p oint, p ress   at that p oint. 
nTo d elete this messag e and  rec ord  a new one: 
a. If you are not satisfied  with the messag e you have just 
rec ord ed  and  want to re-rec ord  it, p ress     to d elete the 
message. Then, press   to begin recording a new 
messag e. 
4. If you are satisfied  with your messag e and want to ap prove it, p ress  .
Approve
#
Delete
D*
1Continue Pause
1Review
32
Address
Message
Return to Activity Menu Log into
AUDIXRecord
Message
1
Speak
Message
#Approve
#Approve
File a
Copy
4
UndoUndo Undo
Undo Private
1
Schedule
Delivery
3
2Priority
1
1
1
2
3
1
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
337 Feature Operation 
5. Ad d ress the messag e. See the Ad d ressing  a Voice Mail Messag e 
p roc ed ure in this sec tion to c omp lete this task. 
6. Do one of the following: 
nTo d eliver your messag e rig ht away without d elivery op tions, p ress 
 and  g o no further. 
nTo sc hed ule d elivery of your messag e, or sp ec ify other delivery 
op tions, d o any c omb ination of the following  and  c ontinue to the 
next step . 
— To make the messag e 
private (unforward ab le), press  .
— To make the messag e 
priority (so that it is p resented to 
rec ip ients b efore other messag es), p ress  .
— To sc hed ule future d elivery of the messag e, p ress   and  
follow the p rompts for sc hed uling  future delivery, or see the 
Delivery Sched uling
 feature. 
— To file a c op y of the message, p ress  .
Eac h of these d elivery op tions is a tog g le switc h. This means you 
c an turn eac h op tion on and  off like a lig ht switc h b y rep eated ly 
p ressing  its b utton. The p riority op tion (option 2) may not be 
availab le to all sub sc rib ers, d ep end ing on how the feature is 
ad ministered  (see the Priority Messag e
 feature in this manual). 
Messag es c an b e both p rivate and  p riority. Two ad d itional op tions 
are also availab le to system ad ministrators or desig nated  
b roadc asters:  , b road c ast, and   , log in announc ement. See the 
Broad c ast Messag e
 and Login Announc ement features in this 
manual for more information on those d elivery options. 
7. Press   to app rove your op tions and  return to the Ac tivity Menu. 
NOTE:
You c an c reate a voic e mail messag e at your PC using  INTUITY Messag e 
Manag er. See the online help  for instruc tions.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
338 Feature Operation 
Using/Modifying an Existing Voice Mail Message
Figure 56. Using/Modifying an Existing Voice Mail Message
To use or modify an existing  Voic e Mail messag e (you mod ify and  resend  
messag es stored  in the 
file c ab inet, und elivered , and  nond eliverab le sec tions of 
the outgoing mailbox), do the following: 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the outg oing  sec tion of your Voic e Mailb ox. 
3. Press   as many times as nec essary to ad vanc e to the file c ab inet 
sec tion of your Voic e Mailb ox. The system will read the head er of the first 
messag e in your file c ab inet. 
4. Take one of the following ac tions ac c ord ing  to your need s: 
nTo skip  to the next message, p ress  .
nTo listen to the messag e, p ress  .
nTo c hange the messag e or send  it ag ain, p ress  . Then, take one 
of the following  ac tions ac c ord ing  to your need s: 
Return to Activity Menu
Check Status of
Outgoing Messages
4Log Into
AUDIX
to Header Listen Advance to
Filecabinet Section
#
Skip
#
Review0Record
New Message
Modify
Existing Message
# Approve
Existing Message
Change/Send Again
1
Address
Message
23 Review
*D Delete
Continue11 Pause
# Approve
1
Record
Message
Speak
MessagePriority2
3 Schedule
Delivery
1 Private
Undo
Undo
Undo
Undo
4 File a
Copy
Approve#
Approve#
4
#
#
0
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
339 Feature Operation 
—To rec ord  an entirely new messag e, Go to step  2 of the 
p revious p roc ed ure, Rec ord ing  a New Voic e Mail Message
. 
—
To modify the message, Press     to review the messag e. 
Then, g o to step  2 of the p revious p roc edure, Re c o rd i n g  a  
New Voic e Mail Message. 
—
To send  the messag e in its c urrent form, Press  . You must 
now ad d ress the messag e. See the following  sec tion, 
Ad d ressing  a Voic e Mail Messag e, to c omp lete this task. 
Addressing a Voice Mail Message
Figure 57. Addressing a Voice Mail Message
You c an ad d ress Voic e Mail b y extension number, name, alias, or Mailing  List, 
and  you c an c omb ine any of these four method s to ad d ress one messag e to 
several rec ip ients. Ad d ressing  b y list is exp lained in detail in the Mailing  List
 
sec tion of this manual. 
To address a Voice Mail message, do the following: 
1. Log  into the DEFINITY AUDIX system. 
2. Rec ord  your messag e, as d esc rib ed  in one of the p revious p roc ed ures, 
Recording a New Voice Mail Message
 or Using/Mod ifying  an Existing  
Voice Mail Message. 
23
#
Add Addresses or Lists
Add More Addresses or ListsDelivery
Options
Deliver
Now
#
## Deliver
Now
Listen*L
Enter
# Approve
Listen Enter#Address
Enter#Owner AddressEnter#  List ID
Record
Message
Return to Activity Menu 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
340 Feature Operation 
3. After you have ap p roved your messag e, the system will ask you to enter 
an ad d ress. Your ad ministrator has arrang ed  for the system to ask you 
either for an extension numb er or for a name as an ad d ress. 
Take one of the following ac tions ac c ord ing  to your need s: 
nTo ad dress to ind ivid ual rec ip ients: 
a.Enter the rec ip ient’s ad d ress (either name, alias, or 
extension). You may switc h b ac k and  forth b etween name 
and  extension ad d ressing  b y pressing     . Note that you 
must b e in name add ressing  mod e to ad d ress b y aliases. 
b . Press   to sig nal that you have entered  the ad d ress. 
The system will voic e the rec ip ient’s name or extension if no 
name has b een rec ord ed  for that sub sc rib er. If you d o not 
p ress a key within five sec onds after p ressing  the #, you will 
hear the following  d ial-through p romp t, Enter ad d ress, 
followed  b y the p ound  sig n, or if you are finished  
ad d ressing, p ress p ound ; to have system wait, p ress 
star-W. If this is not the p erson you intend ed  the messag e to 
b e sent to, press     to d elete this ad dress. 
c . If you want to ad d more ad d resses, return to step  a. If you 
want to add additional addresses using a Mailing List, see 
the b ullet item b elow. 
nTo ad dress using  a Mailing  List: 
a. Press     to ind ic ate that you will b e using  a list as the 
address. 
b . Enter the list owner’s ad dress and  p ress  . If you own the 
list, you may simp ly p ress  .
c . Enter the list ID and  p ress  . Press     if you need  to wait. 
If you want to review the names of the rec ipients on the list, 
p ress    . You may d elete a name from the list b y p ressing  
   after the system voic es the name. 
d . If you want to ad d more lists, return to step  a. If you want to 
ad d  ind ivid ual rec ip ients, see the ab ove b ullet item. 
4. Take one of the following ac tions ac c ord ing  to your need s: 
nTo review the list of ad d resses, p ress    .
nTo approve the addresses and deliver the message immediately, 
p ress    . You will be returned  to the Ac tivity Menu. If the 
messag e was orig inally in the 
file cabinet sec tion of your mailb ox, it 
will no long er exist there. 
nTo ap prove the ad d resses: 
a. Press .
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