Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Enhanced (CL Mode) 
321 Feature Operation 
Enhanc ed Call Transfer p rovid es g reater sec urity ag ainst toll fraud  than Basic  
Call transfer, so the DEFINITY AUDIX system allows only this typ e of transfer in 
the CL mod e. 
Feature Operation
The section describes how the Transfer Out of AUDIX — Enhanced feature works 
and  p rovid es p roc ed ures for using  it. 
With Enhanc ed  Call Transfer, the DEFINITY AUDIX system c ollec ts all the 
relevant d ata and  send s it d igitally over the d ata link to the switc h using  a transfer 
messag e. Sinc e Enhanc ed  Call Transfer allows only transfer req uests to valid 
extensions on the switc h, c allers attemp ting  to p lac e unauthorized  long -d istanc e 
c alls (after transferring  out of the DEFINITY AUDIX system) will hear a messag e 
stating  that the numb er they dialed  is not a valid  extension and  their transfer 
request is denied. 
Enhanc ed Call Transfer offers the following  features for sing le-switc h 
environments: 
nThe transfer is q uic k. 
nIf the c all fails for some reason (for examp le, if the c alled  extension is b usy 
or an invalid  number is entered), the DEFINITY AUDIX system rep orts the 
failure c ond ition to the c aller. 
nA failed  transfer is not ab and oned , instead : 
— All c allers may req uest another transfer by p ressing      ag ain. 
— Callers who have b een red irec ted  to the DEFINITY AUDIX system 
throug h Call Answer and c annot c omp lete a transfer c an still leave 
a message for the c alled  p arty. 
— Callers who d ialed  the DEFINITY AUDIX system d irec tly and  c annot 
c omp lete a transfer are returned  to the previous DEFINITY AUDIX 
ac tivity. 
nA transfer attemp t does not return to the DEFINITY AUDIX system und er 
two c ond itions: 
— A c all reac hes an unattend ed  p hone and  no c all-c overag e is 
availab le (the p hone ring s ind efinitely). 
— The system ad ministrator spec ifies, on a system-wid e b asis, that 
c alls transferred  to the switc h b y pressing    or     are to b e 
treated  as 
red irec ted c alls (enhanc ed _no_c over_0 in the Transfer 
Typ e field). This ap plies when the c aller presses 0 or *0 to esc ap e 
to the op erator after b eing  forward ed  to the DEFINITY AUDIX 
system. If the c all is red irec ted, the c all will not b e sub jec t to c all 
c overag e or c all forward ing  as d efined  for the sp ec ified  d estination 
extension. Thus, if the d estination extension is unattended  (doesn’t 
answer), the p hone ring s indefinitely. Otherwise, if the d estination 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Enhanced (CL Mode) 
322 Interactions with Other Features 
extension is b usy or forward ed  (inc lud ing  Send-All-Calls), the 
transfer will fail and  the switc h will rec onnec t the c aller to the 
DEFINITY AUDIX system. The system then p romp ts the c aller for 
alternative ac tions. 
With a DCS Network, the DEFINITY AUDIX system d oes not p rovid e c omp lete 
DCS transp arenc y for the Transfer Out of AUDIX — Enhanc ed  feature in the 
following  cases: 
nIf the transfer d estination is on a remote DCS Network switc h, and  if the 
extension is b usy 
and c all c overag e has not b een ac tivated , c allers hear a 
b usy tone and  are not returned  to the DEFINITY AUDIX system. 
nIf an outg oing  trunk is not availab le from an intermed iate remote switc h to 
the d estination remote switc h, c allers hear reord er tone and  must end  the 
call. 
The Transfer Out of AUDIX — Enhanc ed  feature may be used  whenever a 
sub sc rib er wants to resp ond  to a messag e b y automatic ally p lac ing  a return c all 
or when a c all has b een red irec ted  to the DEFINITY AUDIX system via the Call 
Answer feature. In the latter c ase, the c aller may either leave a messag e and  
then transfer to another extension or transfer immed iately. 
To transfer to another extension while in the DEFINITY AUDIX system, d o the 
following : 
1. Press     to initiate the transfer. 
2. Enter the extension numb er (or name) you want to transfer to and  p ress 
.
If extension ad d ressing  is your d efault mode, and  you want to d ial a 
DEFINITY AUDIX sub sc rib er b y name, p ress     (for Alternate 
Ad d ressing  Mod e) then enter the sub sc rib er’s name (last name first) and  
p ress  . For examp le, to reac h Mary Liza, the c aller would  enter       
         .
The DEFINITY AUDIX system asks you to wait while it p lac es the c all. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Transfer Out of AUDIX — Enhanc ed  
feature with switc h features and  other DEFINITY AUDIX features. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Enhanced (CL Mode) 
323 Interactions with Other Features 
Interactions with Switch Features
The Transfer Out of AUDIX — Enhanc ed  feature interac ts with switc h features as 
follows: 
nAttend ant Console Call Transfers:   On many switc hes, you c annot transfer 
c alls to an attend ant c onsole using  either the Transfer Out of AUDIX — 
Enhanc ed feature or the Automated  Attend ant feature. Chec k your switc h 
d oc umentation for c all transfer restric tions. 
nHost Comp uter Ac c ess:   Comp uter c enters often req uire off-p remises 
users to enter an external sec urity c od e to log  on to a c omp uter. To 
p revent off-p remises c allers from b yp assing  external sec urity with the 
Transfer Out of AUDIX — Enhanc ed  feature, the switc h Host Computer 
Ac c ess feature should be set up  to c ontrol c omp uter ac c ess throug h trunk 
g roups. The station numb er for the c omp uter should  always route c allers 
to the trunk g roup  that req uires an external sec urity c od e, sinc e c allers 
must d ial a numb er to transfer. The trunk g roup (s) used  only b y internal 
c allers should  have no station-numb er steering  c od e. 
Interactions with Other DEFINITY AUDIX 
Features
The Transfer Out of AUDIX — Enhanc ed  feature interac ts with other DEFINITY 
AUDIX features as follows: 
nAutomated  Attend ant:   The Automated  Attend ant feature makes use of 
the Transfer Out of AUDIX — Enhanc ed  feature to transfer c allers based  
on the menu c hoic e they make. 
nCall Answer:   When a c aller is sent to a sub sc rib er’s voic e mailb ox via the 
Call Answer feature, the c aller c an transfer to another extension in the 
switc h d ial p lan using  the Transfer Out of AUDIX — Enhanc ed  feature. If a 
c overing  extension is ad ministered  for the sub sc rib er or a system d efault 
c overing  extension is d efined , the c aller who reac hed  the DEFINITY 
AUDIX system via the Call Answer feature c an transfer to the c overing  
extension b y p ressing   . The c overing  extension p erson will 
not see (on 
the d isp lay set) who the c all was originally sent to. 
nDial-b y-Name:   When transferring  out of the DEFINITY AUDIX system, 
c allers c an use the Dial-b y-Name feature to transfer to another DEFINITY 
AUDIX sub sc rib er’s extension. 
nOnline Help:   Help is available at any time and is ac cessed by pressing 
 .
nVoice Mailb ox:   If a sub sc rib er listens to a messag e and  wants to c all the 
send er, the sub sc rib er c an p ress     to have the DEFINITY AUDIX 
system p lac e the c all automatic ally. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Enhanced (CL Mode) 
324 Interactions with Other Features  
						

							TTY Automated Attendant 
325  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Telec ommunic ations Devic e for the Deaf (TDD) 
announc ement set makes it more c onvenient to set up  tele-
typ ewriter (TTY) automated  attendants that p rovid e auto-
mated  attend ant servic e to hearing -imp aired  c allers. (The 
TDD announc ement set is not req uired  to set up  TTY auto-
mated  attend ants, b ut it is rec ommend ed .) See the Auto-
mated  Attend ant feature for c omp lete information on 
automated  attend ants.nInstead  of rec ord ing  the auto-
mated  attend ant menu using  the 
telep hone, the system ad ministra-
tor typ es the menu using  the TTY 
keyb oard .
nThe system ad ministrator needs a 
stand -alone, 
ac oustic ally-c oup led 
TTY and  the touc h-tone keyp ad  to 
set up  TTY automated  attendant 
menus.
nSep arate telep hone numb ers are 
strong ly rec ommend ed , but not 
req uired, for TTY automated  atten-
d ants and  for voic e automated  
attend ants.
nThe Multiling ual feature c an b e 
used  to ad minister an automated 
attend ant with nested  TTY menus 
and  nested  voic e menus; 
althoug h, TTY users will see noth-
ing or unread ab le c harac ters 
resulting from voiced prompts or 
g reeting s, and  hearing  users will 
enc ounter some TTY messag ing  
noise.
nThe TTY automated  attend ant c an 
b e ad ministered  to use name 
ad d ressing . See the Automated  
Attend ant feature for more infor-
mation.
TTY Automated Attendant
Su b 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
TTY Automated Attendant 
326 Applications 
Applications
The TTY Automated  Attendant feature p rovid es automated  attend ant servic e to 
TTY users. All that hearing -imp aired  c allers need  are a stand ard  stand -alone, 
ac oustic ally-c oup led  TTY along  with a touc h-tone telep hone. 
Sep arate telep hone numb ers are strong ly rec ommended , b ut not req uired , for 
TTY automated  attend ants and  for voic e automated  attend ants. (Sep arate voic e 
and  TTY automated  attend ant numb ers tend  to b e more user-friendly.) 
Considerations
It is rec ommend ed  that the TDD announc ement set b e running  when 
ad ministering  the TTY automated  attend ant menus. If the TDD announc ement set 
is not running , you c an p ut your ear to the hand set resting  in the TTY ac oustic  
c oup ler to hear the sp oken DEFINITY AUDIX announc ements you need  to follow 
while ad ministering  the automated  attend ant menus. 
Guid elines for setting  up  TTY automated  attend ant menus. There are some 
g uid elines the system ad ministrator should  follow when setting  up  TTY 
automated  attend ant menus. TTYs use the Baud ot c ommunic ations p rotoc ol in 
whic h the same five-bit c od e c an rep resent either a letter or a non-alp hab etic  
c harac ter, suc h as a numb er or fig ure. (For examp le, the b inary c od e 00001 is 
b oth the letter E and  the numb er 3.) This sharing  of five-b it c od es is mad e 
p ossib le by having  two mod es, a letters mod e and  a numbers/fig ures mod e. 
If a rec eiving  TTY is set to letters mod e (b y rec eiving  the five-bit c od e 11111), 
then the TTY assumes all sub seq uent five-b it c harac ter c od es rec eived  are 
letters. By c ontrast, if a rec eiving  TTY is set to numb ers/fig ures mod e (b y 
rec eiving  the five-b it c od e 11011), then the TTY assumes all sub seq uent five-b it 
character c odes received are numbers and figures. This is important; when a 
TTY is not in the same mod e as the d evic e that is transmitting to it, the c harac ters 
that d isp lay on the rec eiving  TTY will make no sense to the user. 
All DEFINITY AUDIX TDD announc ements c ontain the ap p rop riate mod e reset 
c od es to ensure that the rec eiving  TTY stays mod e-sync hronized  with the 
DEFINITY AUDIX system d uring announc ement p layb ac k. It is, however, the 
system ad ministrator’s resp onsib ility to ensure mod e sync hronization when 
rec ord ing  automated  attend ant menus. 
Mod e sync hronization when rec ord ing  menus. Some TTYs have b oth a letters 
key and  a numb ers/fig ures key for switc hing to the ind ic ated  mod e. If the first 
c harac ter in an automated  attend ant menu is a letter, p ress the letters key before 
you typ e anything  else; or, if the first c harac ter in an automated  attend ant menu 
is a number or fig ure, press the numb ers/fig ures key b efore you type anything  
else.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
TTY Automated Attendant 
327 Requirements 
Most TTYs d o not have a letters key and a numb ers/fig ures key. If you d o not 
have sep arate letters and  numb ers/fig ures keys, sync hronization of mod es is 
less c onvenient b ut c an b e ac c omp lished  in the following  way: 
nIf the first c harac ter you need  to typ e is a letter, enter a slash (/); then 
p ress the sp ac e b ar a few times b efore you start typ ing. This c auses the 
system to reset to letters mod e. 
nIf the first c harac ter you need  to typ e is a numb er or fig ure, typ e x
; then 
p ress the sp ac e b ar a few times b efore you start typ ing. This c auses the 
system to reset to numb ers/fig ures mod e. 
TTY users need  to use b oth the keypad  on their touc h-tone telep hone and  the 
keyb oard  on the TTY. In menu instruc tions, make it c lear whic h to use. You might 
want to use 
dial when the user need s to use the telep hone keyp ad  and  typ e 
when the user need s to use the TTY keyb oard . 
When using  a TTY to typ e direc tly to the DEFINITY AUDIX system, the DEFINITY 
AUDIX system c ap tures and  p reserves any hesitations in typ ing s, missp elling s, 
and  so on. For this reason, it is rec ommend ed  that system ad ministrators use a 
TTY with a b uilt-in b uffer and  c omp letely ed it the menu b efore c alling  the 
DEFINITY AUDIX system to d ownload  the b uffer. See your TTY user’s g uid e for 
instruc tions on ed iting  and  d ownload ing  the TTY b uffer. 
Requirements
The following are req uirements for using  the TTY Automated Attend ant feature: 
nIt is rec ommend ed  that the p urc hasab le TDD announc ement set b e 
installed . If the TDD announc ement set is not installed , you c an p ut your 
ear to the hand set resting  in the TTY ac oustic  c oupler to hear the sp oken 
DEFINITY AUDIX announc ements you need  to follow while ad ministering  
the automated  attend ant menus. Without the TTY announc ement set, a 
hearing -imp aired  p erson c annot set up  automated  attend ant menus. 
nTo rec ord  automated  attend ant menus, the system administrator need s a 
TTY; a TTY with a b uffer is rec ommend ed  sinc e the system ad ministrator 
may want to ed it a menu b efore d ownload ing  it to the DEFINITY AUDIX 
system. (See the user’s g uid e that c ame with the TTY for instruc tions on 
using the TTY.) 
nEac h sub sc rib er or c aller who wishes to c ommunic ate with the TTY 
automated  attend ant need s a stand ard  stand -alone, ac oustic ally-c oup led  
TTY and  a touc h-tone telep hone. Devic es that b yp ass the touc h-tone 
telep hone, suc h as c omp uters with nond ialing  TTY mod ems, are unab le to 
issue c ommand s to the DEFINITY AUDIX system. 
nThe TDD announc ement set needs to b e id entified  on the Sub sc rib er or 
Class of Servic e sc reen for the automated  attend ant.  
						

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May 1999
TTY Automated Attendant 
328 Feature Operation 
Feature Operation
Assig n the TDD announc ement set on the automated  attend ant Sub sc riber or 
Class of Servic e sc reen, and  rec ord  a TTY automated attend ant menu using  a 
TTY (the menu is ac tually the p ersonal g reeting  for the automated  attend ant 
extension). Instead  of sp eaking  the menu into the telephone, typ e the menu 
using the TTY keyb oard. See the Automated  Attend ant feature for more 
information on automated  attend ants. 
Callers who reac h the TTY automated  attend ant must use a TTY to interac t with 
the automated  attend ant. 
Interactions with Other Features
This sec tion id entifies the interac tions of the TTY Automated  Attend ant feature 
with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The TTY Automated  Attendant feature has no d irec t interac tions with any switc h 
features. 
Interactions with Other DEFINITY AUDIX 
Features
The TTY Automated  Attendant feature interac ts with other DEFINITY AUDIX 
features as follows: 
nAutomated  Attend ant: The TTY Automated  Attendant feature enab les the 
system ad ministrator to set up  automated  attend ants for hearing -imp aired  
c allers. Any numb er of sub -attendants c an b e ad ministered . 
nMultiling ual: It is rec ommended , b ut not req uired , that TTY automated  
attend ants have a sep arate telep hone numb er than voic e automated  
attend ants (Call Answer Languag e Choic e set to n (no)). Call Answer 
Lang uag e Choic e c an b e set to y (yes) to ad minister an automated  
attend ant with nested  TDD menus and nested  voic e menus; althoug h, TTY 
users will see nothing  or unread able c harac ters resulting  from voic ed  
p rompts or g reeting s, and  hearing  users will enc ounter some TTY 
messag ing  
noise. 
nMultiple Personal Greeting s: TTY automated  attend ant menus must b e 
rec ord ed  with a TTY. TTY automated  attend ants may take ad vantag e of 
the Multiple Personal Greeting s feature to rec ord  d ifferent menus for 
out-of-hours, internal, and  external c alls. If the Multiling ual feature is on 
and  Call Answer Lang uag e Choic e is y (yes), the system ad ministrator 
rec ord s menus using  p ersonalized  Dual Languag e Greeting s rather than 
Multiple Personal Greeting s.  
						

							Untouched Message 
329  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Untouc hed  Messag e feature p rovid es sub sc rib ers with 
the ab ility to sc an messag es or messag e head ers in the 
inc oming  sec tion of the voic e mailb ox without c hang ing  the 
status of the messag e from 
new to old, or from new to 
unop ened. If the messag e is in the new c ateg ory, and  this 
feature is ac tivated , the Message-Waiting  Ind ic ator (MWI) 
(either the messag e-waiting  lamp  or stutter dial tone) will 
remain ac tive.
Wh o c o n t r o l s i t: The Untouc hed  Messag e 
feature is c ontrolled  b y the 
p erson listening  to the inc oming  
messages.
Wh o c a n a c c e s s it: Anyone ac c essing  messag es in 
the inc oming  sec tion of a voic e 
mailbox can use the Untouched 
Message feature.
nThis feature is availab le only while 
ac c essing  
new and  unop ened 
messag es in the incoming  sec tion 
of a sub sc rib er’s voic e mailb ox.
nUnopened and old messag es 
c annot b e c hang ed  b ac k to 
new 
messag es using  this feature. 
However, an 
unop ened message 
c an retain its status using  this fea-
ture.
Untouched Message
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Untouched Message 
330 Applications 
Applications
The Untouc hed  Messag e feature allows a sec retary or other ag ent to review 
another p erson’s 
new messag es (or just the messag e head ers) and  leave those 
messag es in the 
new c ateg ory of the inc oming  voic e mailb ox — leaving  the MWI 
ac tive. The sec retary c an ac t on information c ontained in c ertain messag es, 
while allowing  the ad d ressed  rec ip ient to review other messag es und er their 
orig inal c ateg ory. 
Sub sc rib ers c an also use this feature on their own messag es to remind  them to 
listen to hig h-p riority items ag ain the next time they log  in. 
Requirements
The Untouc hed  Messag e feature has no req uirements other than those of the 
DEFINITY AUDIX system itself. 
Feature Operation
At any time while listening  to new inc oming  messag es, a sub sc rib er may p ress 
     (for Hold ) to ac tivate the Untouc hed  Messag e feature. When ac tivated , 
the c urrent message will b e left in the 
new c ateg ory and  the next messag e 
header will be played. 
Interactions with Other Features
This section identifies the interactions of the Untouched Message feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Untouc hed  Messag e feature has no d irec t interac tions with any switc h 
features. 
Interactions with Other DEFINITY AUDIX 
Features
The Untouc hed  Messag e feature interac ts with other DEFINITY AUDIX features 
as follows: 
nAutomatic  Messag e Sc an:   The Untouc hed  Messag e feature c an b e used  
while automatically scanning messages. 
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