Lucent Technologies Definity Audix System Feature Descriptions Manual

							Message-Waiting Indicator 
191  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The DEFINITY AUDIX system p rovid es sub sc rib ers with two 
d ifferent method s of informing  them that new messag es exist 
in their voic e mailb oxes. The following  method s are referred  
to as the Messag e-Waiting  Ind ic ator (MWI) feature.
For sub sc rib ers who have telep hones with messag e-waiting  
lamp s, the lamp  lig hts automatic ally when new DEFINITY 
AUDIX messag es are rec eived . When the last new message 
or header in the incoming section of a voice mailbox is 
heard , the messag e-waiting  lamp  g oes out. The only exc ep -
tion is when a messag e is retained  in the 
new category using 
the 
Untouc hed  Messag e feature (for more information, see 
the Untouc hed  Messag e
 feature). The message-waiting 
lamp  is also used  for message servic es other than the 
DEFINITY AUDIX system (see the Leave Word Calling  (CL 
Mod e Only) feature).
Some voic e terminals inc lud e d isp lay sc reens that serve as 
MWIs (see Consid erations on the next p ag e).
nIf no MWI is available via the 
switc h, the Outc alling  feature c an 
always b e used  as a sub stitute 
(for more information, see the Out-
calling feature).
nFor systems installed  using  the 
digital port switch integration 
method , the Leave Word  Calling  
(LWC) switc h feature must b e 
enab led  for DEFINITY AUDIX 
p orts (the LWC feature is used  to 
ac tivate MWIs for those systems).
Message-Waiting Indicator
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message-Waiting Indicator 
192 Applications 
Applications
This feature is used  to inform sub sc rib ers that new messag es exist in their voic e 
mailb oxes. 
Considerations
DEFINITY AUDIX systems set up  in d isp lay set (DS) integ ration mod e rely on the 
Leave Word  Calling  switc h feature to turn on MWIs. Those installed  using  the 
c ontrol link integ ration method  emp loy an ind ep end ent mec hanism for c ontrolling  
the MWIs. 
Thus, the following  imp ortant note ap p lies to DS systems only. 
NOTE:
Telep hones with b uilt-in d isp lays ind ic ate when DEFINITY AUDIX 
messag es have b een rec eived  b y d isp laying  “ AUDIX” . For a system in DS 
mod e, the number shown next to the AUDIX d isp lay d oes 
not ind ic ate the 
numb er of messag es waiting . Rather, it ind ic ates the numb er of times MWI 
ac tivation req uests have b een sent b y the system. Thus, without telling  
how many, d isp lay p hone sets only show that at least one messag e is 
waiting . The only ad vantag e of a d isp lay set is that it d ifferentiates 
b etween DEFINITY AUDIX messag es and  other typ es of messag es. 
DEFINITY AUDIX systems set up  in c ontrol link (CL) switc h integ ration mod e offer 
fully integ rated  messag ing . This means that messag es g enerated  b y other 
messag ing  systems on the switch are d etected  b y the DEFINITY AUDIX system 
and  p resented to the rec ipient muc h the same as are voic e messag es. Systems 
set up  in DS integ ration mod e d o 
not offer integ rated  messag ing . Thus, the 
following  imp ortant note ap p lies to systems in DS mod e only.
 
NOTE:
If LWC is enab led for sub sc rib ers, ac tive MWIs may ind ic ate the p resenc e 
of LWC messag es, whic h c annot b e retrieved  throug h the DEFINITY 
AUDIX system. If a messag e-waiting  lamp  remains lit after a sub scrib er 
retrieves DEFINITY AUDIX messag es, the sub sc rib er must exit the 
DEFINITY AUDIX system and  retrieve the LWC messag es b y other means. 
Only then will the MWI be d eac tivated . 
Requirements
For systems in DS mod e, Leave Word  Calling  must b e enab led  for the DEFINITY 
AUDIX p orts, b ut Luc ent Tec hnolog ies rec ommend s that it 
not b e enab led  for 
other stations on the switc h. For more information on sp ec ific  hard ware and 
software req uirements for this feature, see 
D EFI N I TY AU D I X Sys t e m  —  Sy s t e m  
Desc rip tion,
 585-300-214.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message-Waiting Indicator 
193 Feature Operation 
Feature Operation
The DEFINITY AUDIX system in DS mod e uses the Leave Word  Calling switc h 
feature to turn the MWIs on when new messag es are rec eived , and  turn them off 
after the messag es are ac c essed . The DEFINITY AUDIX system in CL mod e uses 
a sep arate, d ed ic ated  link for c ontrolling  the MWIs. 
Interactions with Other Features
This sec tion id entifies the interac tions of the MWI feature with switc h features and  
other DEFINITY AUDIX features. 
Interactions with Switch Features
The MWI feature interac ts with switc h features as follows: 
nDig ital Disp lay Mod ule:   For voic e terminals with d ig ital d isp lay modules, 
the LWC method  of ac tivating  MWIs c an c ause c onfusion in c ertain 
situations (see Consid erations ab ove). 
nLeave Word  Calling:   Leave Word  Calling  ac tivates MWIs ind ep endently 
or in c onjunc tion with the DEFINITY AUDIX system. (See Consid erations 
ab ove.) 
nUnified Messaging:   Automatic  messag e-waiting  ind ic ation is p art of 
Unified Messaging’s Integrated Message Notification (IMN) feature. All 
integ rated  messag e servic es on a switc h lig ht the message-waiting  lamp 
on the sub sc riber’s telep hone when new messag es are rec eived , as long  
as the telep hone has a message-waiting  lamp and  is ad ministered  
c orrec tly on the switc h. 
Users of elec tronic  mail servic es suc h as Luc ent Mail, Offic e TeleSystem 
mail, and  UNIX System mail whic h are integ rated  throug h Unified  
Messag ing  c an c reate and  send messag es using  their d ata terminals or 
p ersonal c omp uters. When the elec tronic  mail messag e arrives from any 
integ rated  sourc e, the Unified  Messag ing  feature ac tivates the MWI for the 
c alled  p arty and  tells the switc h that there is a text servic e messag e. The 
MWI itself d oes not ind ic ate the typ e of new messag e. 
Interactions with Other DEFINITY AUDIX 
Features
The MWI feature interac ts with other DEFINITY AUDIX features as follows: 
nBroad c ast Messag e:   Broad c ast Messag es ac tivate the MWI as an 
op tion. The d efault mod e for Broad c ast Messag es is to 
not ac tivate the 
MWI. If the b road c aster c hooses to ac tivate the MWIs, however, it c ould 
take some time to notify everyone, d ep ending  on the numb er of 
sub sc rib ers and  the load  on the switc h. Therefore, there may b e a b rief  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
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Message-Waiting Indicator 
194 Interactions with Other Features 
window of time immediately after sending a Broadcast Message in which 
sub sc rib ers who log  in (without their MWI ac tive) find  that they ac tually do 
have a new Broad c ast Messag e. 
nCall Answer:   Call Answer messag es ac tivate MWIs. 
nDCS Networking:   The messag e-waiting  lamp  (if availab le) should  
indic ate new messag es on all switc hes in a DCS Network. For more 
information, see App end ix D. 
nOutc alling:   The Outc alling  feature allows the DEFINITY AUDIX system to 
call sub scribers when they receive new messag es. This is esp ecially 
useful for systems that d o not have other MWIs. Sub sc rib ers c an selec t 
the time p eriod  d uring  whic h the system may c all them, the numb er where 
they c an b e reac hed, and  whether or not the Outc alling feature is ac tive. 
nUntouc hed  Messag e:   Sub sc ribers c an listen to a message and keep  it in 
the 
new c ateg ory of the inc oming  sec tion of their voic e mailb ox b y using  
the Untouc hed  Messag e feature. This allows a sub sc rib er (or a sec retary) 
to review new inc oming  messages and  still have the MWI remain ac tive, 
reminding  the sub sc rib er to listen to the messag e at some future time. 
nVoice Mail:   Voic e mail messag es ac tivate MWIs.  
						

							Multilingual 
195  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Multiling ual feature allows sub sc rib ers to hear voic e 
p romp ts from the announc ement set of their c hoic e as long  
as the announc ement set has b een installed  on the system. It 
also allows c all answer users a c hoic e b etween two lan-
guages for greetings and prompts
The c alled  sub sc rib er’s c hosen 
primary announc ement set 
and 
second ary announc ement set d etermine the lang uag es 
in whic h the c all answer user c an interac t with the system. 
The sub sc rib er’s c hosen 
log in announc ement set d efines the 
lang uag e in whic h the sub sc rib er interac ts with the system. 
All three announc ement sets — primary, sec ond ary, and  
login — may be different
The Multiling ual feature also p rovid es messag ing  servic e to 
hearing -imp aired  p eop le on the same system used for hear-
ing  p eople. An announc ement set using  the tone-b ased  p ro-
toc ol for teletyp ewriters (TTYs) c an b e run simultaneously 
with voic ed announc ement sets. See the Telec ommunic a-
tions Devic e for the Deaf (TDD) feature for more information.
nDifferent announc ement sets (lan-
g uag es) may be installed  on the 
same system, up  to a limit of 9, as 
long  as enoug h d isk sp ac e is 
availab le.
nSubscribers can interact with the 
DEFINITY AUDIX system in the 
lang uag e of their c hoic e as 
ad ministered  b y the system 
ad ministrator.
nSub sc rib ers may c hoose the pri-
mary and  sec ond ary lang uag es in 
which c allers to their mailb ox may 
interac t with the system.
nThe sub sc rib er c an rec ord  per-
sonalized  g reeting s for the p ri-
mary and  sec ond ary lang uag es 
chosen.
nCall answer users c an b e g reeted  
in the p rimary languag e, then 
instruc ted  in the sec ond ary lan-
g uag e to enter     to switc h to 
the secondary language.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multilingual 
196 Applications 
Applications
The Multiling ual feature has several ap p lic ations: 
nIf the Call Answer Lang uag e Choic e c ap ab ility is on, c all answer users are 
g reeted  in the p rimary lang uag e and  then instruc ted  in the sec ond ary 
lang uag e to enter     if they p refer to use the sec ond ary lang uag e. If 
they enter    , the g reeting  is rep layed  in the sec ond ary lang uag e. This 
c ap ability is id eal for reg ions where two or more lang uag es p red ominate, 
and  it also enables the DEFINITY AUDIX system to ac c ommod ate reg ional 
laws req uiring  that multip le lang uag es b e eq ually availab le for all users of 
the system. 
nSub sc rib ers c an hear voic e p romp ts in a c hosen languag e as long  as that 
lang uag e is installed  on the DEFINITY AUDIX system and  has b een 
ad ministered  as the Log in Announc ement Set for the sub sc rib er. The log in 
announc ement set may b e d ifferent from both the p rimary announc ement 
set and  the sec ondary announc ement set for the sub sc rib er. 
nA sub sc riber c an use the Dual Lang uag e Greeting s c ap ab ility of the 
Multiling ual feature to rec ord  p ersonalized greeting s in one or b oth of the 
two lang uag es id entified  as the p rimary and  sec ond ary announc ement 
sets for the sub sc rib er. The p rimary g reeting  should  tell the c aller, in the 
alternate lang uag e, to p ress     to switc h to the alternate lang uag e. If 
Call Answer Lang uag e Choic e is set to “ y”  (yes), the sub sc rib er may not 
use the Multip le Personal Greetings feature b ut uses the p ersonalized  
Dual Lang uag e Greetings c ap ab ility instead . 
nHearing -impaired  p eop le c an use the same DEFINITY AUDIX system as 
hearing  p eop le. An announc ement set using  the tone-b ased p rotoc ol for 
TTYs c an b e used  simultaneously with voic ed  announc ement sets. If the 
called  p arty also receives voice calls, it is recommend ed  that the called  
p arty maintain two sep arate telep hone numb ers — one for TTY c allers and  
one for non-TTY c allers; however, it is p ossib le to serve both TTY users 
and  non-TTY users with one telep hone numb er. 
nMultiling ual automated  attendants c an b e set up  with two or more 
lang uag es. The first stag e of an automated  attend ant in a multiling ual 
environment might ask the user to selec t a lang uag e, and  sub seq uent 
stag es c ould  imp lement the auto-attend ant func tion in the languag e 
c hosen. It is rec ommended  that TTY automated  attend ants and  voic ed  
automated  attend ants have sep arate telephone numb ers. 
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							DEFINITY AUDIX System Release 4.0
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May 1999
Multilingual 
197 Considerations 
Considerations
If the Multiling ual feature is ac tivated  while the Multip le Personal Greeting s 
feature is off, the p ersonal greeting  b ec omes the sub sc riber’s p rimary personal 
g reeting  if Call Answer Lang uag e Choic e is set to “ y”  (yes). 
When the following two c ond itions exist: 
nThe Multiling ual feature is ac tivated  with Call Answer Lang uag e Choic e 
set to “ y”  (yes) for a sub sc rib er, 
nThe Multip le Personal Greeting s feature is on and  g reeting  1 exists and is 
ac tive for all c alls, 
all p ersonal g reeting s are d eleted  when the next mailb ox aud it runs exc ep t for 
p ersonal g reeting  1 whic h b ec omes the sub sc rib er’s p rimary p ersonal g reeting . 
The sub sc rib er should  d o the following : 
nRerec ord  this g reeting and  tell the c aller, in the alternate lang uag e, to 
p ress     to switc h to the alternate lang uag e and  rec ord  a sec ond ary 
p ersonal g reeting if d esired  (the system g reeting  is used  if a p ersonalized  
g reeting  is not ac tivated ). 
nUse the system g reetings for the p rimary and /or the sec ond ary g reeting s. 
If the Multiling ual feature is d eac tivated for a sub sc rib er when Call Answer 
Lang uag e Choic e is set to “ n”  (no), no c hang es are ap p arent to the subsc riber. 
If the Multiling ual feature is d eac tivated and  the sub sc rib er has rec ord ed  
p ersonalized  Dual Languag e Greeting s, the p rimary g reeting  (g reeting  1) 
immed iately b ec omes the ac tive p ersonal greeting  for all c alls. The sec ond ary 
g reeting  is d eleted  when the next nig htly mailb ox aud it runs. The sub sc rib er 
should rerecord the personal greeting, leaving out any reference to pressing   
 to switc h to an alternate lang uag e. 
Requirements
The Multiling ual feature is a p urc hasab le feature that is ac tivated  b efore system 
c utover or b y Luc ent Tec hnolog ies’ remote maintenanc e p ersonnel. The system 
ad ministrator must id entify a system announc ement set on the 
System-Parameters Features sc reen. If the Multiling ual feature is not enab led , all 
sub sc rib ers must use the system announc ement set for c all answer and  log in 
sessions. 
Eac h ad d itional announc ement set is p urc hased  sep arately and  is ship p ed  on an 
mag neto-op tic al (MO) d isk
1 whic h must b e installed  on the DEFINITY AUDIX 
system. There must b e enoug h d isk spac e to ac c ommod ate eac h ad d itional 
1. Announc ement sets are ship p ed  on tap e for releases earlier than 4.0
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							DEFINITY AUDIX System Release 4.0
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198 Feature Operation 
announc ement set. See DEFI N I TY AU D I X Sys t e m  —  Sy s t e m  D e s c r ip t i o n, 
585-300-214, for information on announc ement sets and  d isk sp ac e. The 
d oc umentation p rovid ed  with the announc ement set d isk will p rovid e an estimate 
of the numb er of b loc ks of storag e the announc ement set will oc c upy on the 
system. 
Feature Operation
The Multiling ual feature affec ts the following  three areas of the DEFINITY AUDIX 
user op eration: 
nSubscriber login 
nCall answer sessions 
nAd ministration of p ersonal g reeting s 
Subscriber Login
When the Multiling ual feature is ac tive, the DEFINITY AUDIX system p lays the 
initial log in promp ts for voic e mail c alls in the system p rimary announc ement set. 
After the user enters 
password, the announc ement set c hang es to the Log in 
Announc ement Set sp ec ified  for the user if one has b een sp ec ified , if the Log in 
Announc ement Set exists on the system, and  if the Multiling ual feature is ac tive. 
NOTE:
If the system ad ministrator d esires the log in p romp t to b e heard  in multip le 
languag es, s/he may rerec ord  the p romp t in the d esired  lang uag es. See 
the Announc ement Customization g uid e for the announc ement set to b e 
c ustomized . 
Call Answer
If the Call Answer Languag e Choic e is set to “ y”  (yes) for the c alled subsc rib er, 
the DEFINITY AUDIX system, up on answering  a c all, voic es either a stand ard  
system g reeting  in the sub sc rib er’s Call Answer Primary Announc ement Set or 
the sub sc rib er’s p ersonal g reeting . The system g reeting  tells the c aller, in the 
sec ond ary lang uage, to p ress     to switc h to the Call Answer Sec ond ary 
Announc ement Set. Rec ord ing  p ersonal g reeting s to rep lac e the p rimary and /or 
sec ond ary system g reetings is desc rib ed  und er Personalized  Dual Lang uag e 
Greeting s. 
If the c aller d oes not switc h to the alternate lang uag e, system p romp ts for the c all 
are in the sub sc rib er’s d esig nated  p rimary lang uag e. If a switc h is mad e to the 
alternate lang uag e, the system promp ts for the c all are in the sub sc rib er’s 
d esig nated  sec ond ary lang uag e. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
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Multilingual 
199 Feature Operation 
Personalized Dual Language Greetings
If the Call Answer Languag e Choic e is yes for a subscriber, the subscriber can 
rec ord  p ersonalized  g reeting s — one for the Call Answer Primary Announc ement 
Set and  one for the Call Answer Sec ond ary Announc ement Set. This is p art of the 
Dual Lang uage Greetings c ap ab ility of the Multiling ual feature. The sub sc rib er 
c an rec ord  a p ersonal g reeting  for one announc ement set and  use the system 
g reeting  for the other announc ement set or rec ord  b oth p rimary and  sec ond ary 
p ersonal g reeting s. 
When rec ord ing  a personal g reeting  in the p rimary lang uag e, the sub sc rib er 
should  instruc t the c aller, in the sec ond ary lang uag e, to p ress     to switc h to 
the sec ond ary lang uag e. 
The Multip le Personal Greeting s feature is not availab le 
to a sub sc rib er with the Call Answer Languag e Choic e set to “ y”  (yes)
. 
The following fig ure shows the flowc hart for ad ministering  Personalized  Dual 
Lang uag e Greeting s. 
Figure 23. Personalized Dual Language Greetings Administration
Recording and Activating a New Personalized
Dual Language Greeting
To rec ord  and  ac tivate a new p ersonal g reeting , d o the following : 
*1
Record
Greeting
1
# Delete
Greeting
D
*
*R
Return to
Activity Menu Administer
Alternate
Greeting
0
Listen to
Greeting
Administer
Personal
Greetings
3
Log Into
AUDIX
1 Stop
2 Administer
Secondary
Greeting
1 Administer
Primary
Greeting
# Approve
23 Playback
D
* Delete
1 Continue
Recording 
						

							DEFINITY AUDIX System Release 4.0
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200 Feature Operation 
1. Log  in to the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to rec ord  a p rimary g reeting , or p ress   to rec ord  a sec ond ary 
g reeting . 
4. Press   to rec ord  the g reeting . 
5. Rec ord  your g reeting  at the tone. 
6. Press   to stop  rec ord ing (this is an op tional step ). 
7. Do any combination of the following: 
nTo c ontinue rec ord ing , p ress  .
nTo d elete the g reeting, p ress    .
nTo playback the greeting, press    .
nTo ap prove the g reeting , p ress  . Onc e ap p roved , the greeting  
b ec omes ac tive. You are returned to the Personal Greeting  
Ad ministration Menu. 
Listening to, Changing, or Deleting a Recorded
Personalized Dual Language Greeting
To listen to, c hang e, or delete a p ersonal g reeting, d o the following : 
1. Log  in to the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to rec ord  a p rimary g reeting , or p ress 
 to rec ord  a sec ond ary g reeting . 
4. Do one of the following: 
nTo p lay the g reeting , p ress   and  return to the b eg inning  of this 
step  (step  4). If no p ersonalized  g reeting  is rec ord ed, the system 
g reeting  plays. 
nTo d elete the g reeting, p ress    . You are returned  to the 
Personal Greeting Ad ministration Menu. 
nTo rerec ord  the g reeting , p ress   and  g o on to step 5. 
nTo ad minister the alternate g reeting, p ress   and  return to the 
b eg inning  of this step  for the alternate g reeting . 
5. Rec ord  your g reeting  at the tone. 
6. Press   to stop  rec ord ing (this is an op tional step ). 
7. Do any combination of the following: 
nTo c ontinue rec ord ing , p ress  .
nTo d elete the g reeting, p ress    .
3
12
1
1
1
*D
23
#
3
1
2
0
*D
1
#
1
1
*D