Lucent Technologies Definity Audix System Feature Descriptions Manual

							Class of Service 
91  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The typ e of servic e p rovid ed  to eac h sub sc riber c an b e 
d efined  using  a “ c lass of servic e”  (c os). Sinc e there are 
always g roup s of sub sc rib ers with similar need s (suc h as 
larg e voic e mailb oxes, long  message retention p eriod s, or 
p ermission to use features like Outc alling ), it is c onvenient to 
c reate uniq ue servic e c lasses that c an b e assigned  to the 
sp ec ific  g roup s. These c lasses of servic e c an b e thoug ht of 
as p ac kag ed  sets of permissions and  p referenc es that c an 
b e assig ned  to c ertain sub sc rib ers.
Up  to 12 c ustom c lasses of servic e may b e c reated . The 
DEFINITY AUDIX system is ship p ed  with 12 id entic al COS 
sc reens, eac h filled  in with the same default values. The sys-
tem administrator simp ly c hang es those values to c reate 
unique classes of service. The screens include a field for 
naming  the c lasses also.
These c lasses of servic e make it easy for the ad ministrator to 
add  a sub sc rib er to the system. The ad ministrator simp ly 
sp ec ifies the number or name of a c lass of servic e on the 
Sub sc rib er sc reen.nOne d efault c lass of servic e is 
d elivered  with the system.
nThe c lass names on the sc reens 
can b e listed  using  the display 
cos
 c ommand .
nWhenever the system ad ministra-
tor c hang es an attrib ute on a COS 
sc reen, all sub sc rib ers with that 
c lass of servic e are automatic ally 
updated.
Class of Service
C O S,  Su b 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Class of Service 
92 Applications 
Applications
The p rimary p urp ose of this feature is to make sub sc rib er ad ministration simp le. 
The ad ministrator need  only sp ec ify 
class 1, for examp le, instead  of spec ifying  all 
the d etailed  p ermissions and  p referenc es that imp lies for eac h sub sc rib er. 
Requirements
The Class of Servic e feature has no req uirements other than those of the 
DEFINITY AUDIX system itself. However, if p ermission is g iven for sp ec ific  
features (suc h as Outc alling ) using  the COS sc reen, any sp ec ial req uirements for 
those features must b e met. 
Feature Operation
Most ad ministrator-assig ned  servic e op tions are entered  on the following  COS 
sc reen. 
Figure 8. Class of Service Screen (1 of 2) 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Class of Service 
93 Interactions with Other Features 
Figure 9. Class of Service Screen (2 of 2)
Onc e a sc reen is ad ministered , that c lass of servic e may b e sp ec ified  on the 
Sub sc rib er sc reen to g ive the same set of servic e op tions to any new DEFINITY 
AUDIX sub sc rib ers who are ad d ed . Eac h of these c lasses c an b e id entified  b y 
either their numb er or name. See the 
D EFI N I TY A U D I X Sy st e m  —  Sc re e n s  
Re f e re n c e
, 585-300-213, and  DEFINITY AUDIX System — Ad ministration, 
585-300-507, for more information. 
Interactions with Other Features
This section identifies the interactions of the Class of Service feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Class of Servic e feature has no d irec t interac tions with any switc h features.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Class of Service 
94 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Class of Servic e feature interac ts with other DEFINITY AUDIX features as 
follows: 
nBroad c ast Messag e:   Permission to c reate Broad c ast Messag es c an b e 
g ranted  or d enied  on a COS sc reen. 
nCall Answer:   Permission allowing  c allers to b e red irec ted  to the DEFINITY 
AUDIX system c an b e g ranted  or d enied  on a COS sc reen. The system 
ad ministrator c an d efine different c lasses that allow some group s to use 
the Call Answer feature while restric ting  other g roups from its use. 
nINTUITY Message Manager:  Permission allowing subscribers to use INTUITY 
Message Manager can be granted or denied on a COS screen.
nLog in Announc ement:   Permission to c reate Log in Announc ements c an 
b e g ranted  or d enied  on a COS sc reen. 
nMailing  List:   The total numb er of mailing  lists a sub sc rib er may have 
(from 0 to 999) and  the total number of entries for all lists (from 0 to 9,999) 
c an b e d efined  on a COS sc reen. 
nMultiling ual:   The Call Answer Primary Announc ement Set, Call Answer 
Sec ond ary Announc ement Set, Call Answer Lang uag e Choic e, and  Log in 
Announc ement Set c an b e assig ned  on the COS sc reen. 
nOutc alling:   Permission to use the Outc alling  feature c an b e g ranted or 
d enied  on a COS sc reen. The system ad ministrator c an set up different 
COS sc reens that allow some g roup s to use the Outc alling feature while 
restric ting  other g roup s from its use. 
nVoic e Mail:   The Class of Servic e feature allows the system ad ministrator 
to sp ec ify the d efault ad dressing  format for voic e mail. Messag es may b e 
ad d ressed  b y either sub sc rib er name or extension (extension add ressing  
is recommended). Subscribers can always switch modes temporarily by 
using the   (Alternate Addressing
) c ommand . 
nVoice Mailb ox:   Alterab le Voic e Mailb ox p arameters on COS sc reens are 
listed  b elow: 
—
Category Order:   Messag es in the inc oming  sec tion of the voic e 
mailbox are divided into the categories 
new (n), unopened (u), and  
old (o); they are sc anned in the ord er sp ec ified  on the COS sc reen 
(suc h as “ nuo” ). Messag es in the outg oing  sec tion of the voic e 
mailbox are divided into the categories 
delivered (d), ac c essed (a), 
und elivered (u), nond eliverab le (n), and  file c ab inet (f); they are 
also sc anned  in the ord er sp ec ified  on the COS sc reen (suc h as 
“funda”). 
—
Guaranteed  Message Sp ac e:   Guaranteed  messag e sp ac e is an 
op tion on the Sub sc rib er and  COS sc reens. A value other than zero 
causes the specified amount of storage space to be reserved for a 
*A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Class of Service 
95 Interactions with Other Features 
sub sc rib er’s voic e mailb ox. Reserved sp ac e mig ht never b e used  
b y a sub sc rib er (usually sp ac e is alloc ated  automatic ally as 
need ed ). Guaranteed  sp ac e is 
not recommended. 
Maximum Mailbox Size:   Define the maximum sp ac e allowed  for 
one sub sc rib er’s messag es. If a voic e mailb ox reac hes the 
maximum size and  messag es are not c leaned  out, no new 
messag es may be c reated or rec eived  in that voic e mailb ox. The 
DEFINITY AUDIX system automatic ally warns sub sc ribers if they 
c ross a threshold . 
—
Messag e Leng ths:   Define the minimum amount of sp ac e that must 
b e availab le before a sub sc rib er c an rec ord  a new messag e or 
b efore a c aller c an leave a messag e in a sub sc rib er’s inc oming  
voic e mailb ox. If the voic e mailb ox d oes not have at least this 
amount of sp ac e, a new messag e c annot b e c reated . Also sp ec ify 
the maximum messag e length up  to 20 minutes (see the 
System-Parameters Limits sc reen); this field  should never exc eed  
the maximum messag e length field . 
—
Message Order:   The ord er in whic h messag es in eac h voic e 
mailb ox are sc anned : last-in/first-out (lifo), or first-in/first-out (fifo). 
Lifo (l) means the most rec ent messag es ap p ear first; fifo (f) means 
the oldest messag es ap p ear first. 
—
Messag e Retention Time:   The length of time that messages are 
stored  in the system. Retention times should  b e long  enough for 
sub sc rib ers to b e away and  still rec eive their messag es up on 
return, b ut not so long  that d isk sp ac e is needlessly used up . Thirty 
d ays is a g ood  estimate for 
new messag es; other messag es (old, 
unop ened, file c ab inet, etc .) should  b e saved  ab out ten d ays.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Class of Service 
96 Interactions with Other Features  
						

							Delivery Scheduling 
97  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Delivery Sc heduling  feature allows subsc ribers to send  
voic e mail messages to other sub sc rib ers at a d esig nated  
time and  d ate. After voic e mail messag es have b een c reated  
and  ad d ressed , the sender has the op tion of having  the 
DEFINITY AUDIX system d eliver the messag e immed iately or 
sc hed ule a time and date that the messag e is to b e d eliv-
ered.
Wh o h a s i t: This feature is available to all 
DEFINITY AUDIX sub sc rib ers.
Wh o c o n t r o l s i t: Sub sc rib ers c an c ontrol when a 
message is delivered by entering 
a sp ec ific  time and  d ate after 
ad d ressing  the messag e.
The system ad ministrator uses the 
Mac hine and  System-Parameters 
Outc alling  sc reens to id entify 
when messag es are transmitted  to 
remote systems via AMIS analog  
networking .
Wh o c a n a c c e s s it: Sub sc rib ers c an ac c ess and  
change voice mail messages that 
are sc hed uled  for d elivery at any 
time b efore the messag e is 
delivered to the recipient(s).
nVoice mail messages can be 
sc hed uled  for immed iate d elivery 
or for d elivery up  to one year in 
the future.
nIf the send er sp ec ifies only a time 
and  not a d ate, the messag e will 
b e d elivered  at the next oc c ur-
rence of the specified time.
nIf a voic e mail messag e c annot b e 
delivered to a recipient, the 
send er will b e notified  and  the 
messag e will b e plac ed  in the 
nondeliverable sec tion of the 
send er’s outg oing  voic e mailb ox.
Delivery Scheduling
Machine 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Delivery Scheduling 
98 Applications 
Applications
The Delivery Sc hed uling feature c an b e used  for several app lic ations. For 
examp le, a sub sc rib er c an c reate a voic e mail messag e to remind  other 
sub sc rib ers of an up c oming  meeting  or sp ec ial event. Sub sc rib ers c an also 
send messages to themselves as reminders of spec ial dates such as birthdays, 
anniversaries, or meeting s. 
Requirements
The Delivery Sc hed uling feature has no sp ec ial req uirements other than those of 
the DEFINITY AUDIX system itself. 
Feature Operation
Figure 10. Delivery Scheduling Operation
After you rec ord  and  ad dress a voic e mail messag e, the DEFINITY AUDIX 
system rec ites your d elivery op tions, one of whic h (option 3) is to sc hedule 
d elivery for a sp ec ific  time and  d ate. If you simp ly p ress  , the messag e is 
d elivered  immed iately. Pressing   allows you to sched ule d elivery. To sched ule 
a voic e mail message for d elivery, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
Enter
Minutes  Hour#AEnter
P
#Enter
Delete
D*Enter
Day  Month
Listen
#
Deliver at
Next Occurrence
Approve
#
Return to Activity Menu
File a Copy
4
Make Priority
2
Schedule
Delivery
3
Approve
#
0Recite Options
Make Private
1
Create a
Message Log Into
AUDIXAddress the
Message
#
3 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Delivery Scheduling 
99 Feature Operation 
2. Rec ord  or ed it and  ad d ress the messag e ac c ording  to the Re c o r d i n g  a  
New Voice Mail Message, Using/Modifying an Existing Voice Mail 
Messag e,
 or Ad d ressing  a Voic e Mail Messag e p roc ed ures found  in the 
Voice Mail feature d esc rip tion. 
3. Do one of the following: 
nPress   to have the messag e delivered  immed iately. This p lac es 
you b ac k at the Ac tivity menu. 
nPress   to sc hed ule d elivery. Proc eed  to step  4. 
4. Enter the hour of d elivery and  the minutes. For example, press       
for 2:05. The DEFINITY AUDIX system need s either one or two d ig its for 
the hour, b ut always req uires two d igits for the minutes. 
5. Press   for A.M. or   for P.M. 
6. Press   to sig nal that you have entered  the d elivery time. 
7. Do one of the following: 
nTo d eliver the message at the next oc c urrenc e of the time you just 
entered : 
a. Press . 
b . Go to step  10. 
nTo d eliver the messag e on a later date, enter numb ers for the month 
and  d ay of d elivery. For examp le, p ress       for Aug ust 29th. 
The month c an be either one or two d ig its, while the d ay req uires 
two dig its. 
8. Press   to sig nal that you have entered  the d elivery date. 
9. Listen while the system rep eats the entire sc hed ule. If the sc hed ule is not 
c orrec t, p ress     to d elete, and  return to step  4. 
10. Press   to app rove the sc hedule. 
11. Do any combination of the following: 
nTo make the messag e private, press  . 
nTo make the messag e priority, press  . 
nTo  resc hed ule delivery of the message, p ress   ag ain. 
nTo file a c op y of the message, p ress  . 
All of these d elivery op tions are tog g le switc hes. By p ressing  eac h option 
numb er key rep eated ly, you c an turn eac h op tion on and  off like a lig ht 
switc h. 
12. Press   to ap p rove your d elivery op tions and  return to the Ac tivity menu. 
#
3
205
AP
#
#
829
#
*D
#
1
2
3
4
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Delivery Scheduling 
100 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Delivery Sc hed uling  feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Delivery Sc hed uling feature has no d irec t interac tion with any switc h 
features. 
Interactions with Other DEFINITY AUDIX 
Features
The Delivery Sc heduling  feature interac ts with other DEFINITY AUDIX features as 
follows: 
nADAP:   Voic e mail traffic  d ata (inc lud ing  voic e mail messag es that have 
b een sent using  the Delivery Sc hed uling  feature) c an be transferred  to a 
p ersonal c omp uter using  ADAP. Information (stored  in d BASE III PLUS 
format on the PC) on voic e mail inc lud es: sub sc rib er use of voic e mail, 
remote voice mail message use, and the number of voice mail messages 
c reated  and  sent on a d aily or hourly b asis. 
nINTUITY Messag e Manager:  Sub sc rib ers c an sc hed ule d elivery of 
messag es using  I
NTUITY Message Manager.
nMessage Waiting Indicator:   New messages (inc lud ing  voic e mail 
messag es that have b een sent using  the Delivery Sched uling feature) lig ht 
the messag e-waiting  lamp  (if availab le) or ac tivate an aud ible 
messag e-waiting  ind ic ation. 
nName Record by Subscriber:   Head er information attac hed  to a messag e 
(inc lud ing  voic e mail messages that have b een sent using  the Delivery 
Sc heduling  feature) c an c ontain the send er’s name voic ed  b y the send er. 
nOnline Help:   While c reating , ad d ressing , and  sc hed uling  the d elivery of 
voic e mail, the DEFINITY AUDIX system g uid es the subsc rib er throug h 
eac h step . However, if the sub sc rib er requires more information, an online 
help  fac ility is availab le b y pressing     . The DEFINITY AUDIX system 
will define the ac tivity that the sub sc rib er is using  and  will voic e all op tions 
availab le at that spec ific  p oint in the p roc ed ure. 
nOutc alling:   When a voic e mail messag e has been delivered  (inc lud ing  
voic e mail messag es that have b een sent using  the Delivery Sc hed uling  
feature) to a sub sc riber’s mailb ox, the Outc alling  feature (if ac tivated ) will 
inform the rec ip ient that a new messag e exists by p lac ing  a c all to a 
p red efined  telep hone numb er or pag er. 
nSystem Cloc k:   The Delivery Sc hed uling  feature relies on the System 
Cloc k feature sinc e the future delivery of voic e mail is a time-d ep end ent 
ac tivity. 
*H