Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Delivery Scheduling 
101 Interactions with Other Features 
nTraffic  Rep orts:   Sub sc rib er use of voic e mail (inc lud ing  voic e mail 
messag es that have b een sent using  the Delivery Sc hed uling  feature) c an 
b e monitored  and  analyzed  using  the Traffic  Rep orts feature. Sp ec ific ally, 
d ata is g athered  on the numb er of voic e mail messag es c reated , the 
average storage time of a voice mail message, the number of messages 
resc hed uled  for d elivery, the numb er of messag es sent to remote 
mac hines, the averag e and  maximum numb ers of p orts assigned  to voic e 
mail, and  the numb er of voic e mail messag es and  sessions that oc c urred  
d uring prime time and  non-p rime time. 
nVoice Mail:   After a voice mail message is created and addressed, the 
send er c an use the Delivery Sc hed uling  feature to tell the DEFINITY 
AUDIX system when to deliver the messag e. 
nVoice Mailb ox:   Voice mail messages are created, addressed and 
sc hed uled  for d elivery in the outgoing sec tion of a sub sc rib er’s voic e 
mailb ox. Also, messag es that are waiting  to b e sent c an b e reviewed  or 
ed ited  from the outg oing  sec tion of the orig inator’s voic e mailb ox. 
Messag es that have b een sent using  the Delivery Sc heduling  feature p lay 
out from the inc oming  sec tion of the rec ip ient’s voic e mailb ox. Messag e 
head ers ind ic ate the ac tual d elivery time rather than the c reation time.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Delivery Scheduling 
102 Interactions with Other Features  
						

							Dial Ahead/Through 
103  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Dial Ahead /Throug h feature allows sub sc rib ers to enter 
keyp ad  c ommand s throug h the system voic e p romp ts. It also 
allows sub sc ribers to “ c ue up ”  a series of c ommand s without 
waiting  for eac h c ommand  ac tion to take effec t. This feature 
allows sub sc rib ers to p erform c ommonly used  tasks b y rote, 
without waiting  for instruc tions or ac tions b y the DEFINITY 
AUDIX system.nLog in announc ements c an b e 
ad ministered  to b e non-
d ial-throug h (see the Log in 
Announc ement feature.)
Dial Ahead/Through
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial Ahead/Through 
104 Applications 
Applications
This feature allows exp erienc ed  users to shorten any task b y entering  c ommand s 
(button p resses) in series, without waiting  for any resp onse from the system. 
Users c an thus d evelop  fing ertip  memory for any task. 
Requirements
There are no sp ec ial req uirements for this feature. 
Feature Operation
Commonly used  tasks are summarized  b elow as c ommand  string s. The starting  
p oint of eac h is the Ac tivity Menu. 
nSend  a messag e q uic kly (rec ord , app rove, ad d ress, ap p rove, send  now): 
 Sp eak Messag e   Enter Ad d ress       
nRec ord  and  ac tivate g reeting  for all c alls (g reeting s, rec ord , g reeting 
numb er, rec ord , ap p rove, ac tivate): 
   Enter Greeting  Numb er, Sp eak Greeting      
nCreate a mailing  list (p ersonal options, mailing  list, c reate, ID, make 
p rivate, enter ad d resses, ap p rove): 
     Enter List ID     Enter Add ress   (rep eat ad d resses, 
p ressing    after eac h)   
nCreate a p ersonal d irec tory (p ersonal op tions, p ersonal d irec tory, c reate, 
enter ad d ress, enter alias, rep eat ad d resses and aliases, ap p rove): 
     Enter Ad d ress   Enter Alias   (rep eat ad d resses and aliases, 
p ressing    after eac h)   
nSet up  and  turn on outc alling  (outc alling , c hang e number, turn on, ac tivate 
for all c alls): 
  Enter Numb er    
You c annot d ial throug h p romp ts or messag es in the following  situations: 
nIf you misd ial while log g ing  in, you c annot b eg in red ialing  d uring the first 
p art of the p romp t that asks you to start over. This is b ec ause the system 
must use that time to reset itself. 
nLog in announc ements c an b e set up  as nond ial-throug h to ensure that 
everyone hears the entire announc ement. See the Login Announc ement 
feature. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial Ahead/Through 
105 Interactions with Other Features 
nDuring  some tasks, if the system d oesn’t und erstand  your entry, you will 
hear a tone, then an error messag e. The nond ial-throug h tone allows the 
system to reset itself. 
Interactions with Other Features
This section identifies the interactions of the Dial Ahead/Through feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
This feature is an integ ral p art of the DEFINITY AUDIX system itself and  d oes not 
interac t with the switc h. 
Interactions with Other DEFINITY AUDIX 
Features
The Dial Ahead /Throug h feature works with all DEFINITY AUDIX features. It c an 
b e d isab led  for Log in Announc ements. See the Log in Announc ement c hap ter of 
this manual. 
nTD D:   If Teletyp ewriter (TTY) users d ial ahead /throug h promp ts, their TTY 
may be placed in the wrong mode.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial Ahead/Through 
106 Interactions with Other Features  
						

							Dial-by-Name 
107  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Dial-b y-Name feature allows c allers to transfer to any 
DEFINITY AUDIX subscriber by dialing the subscriber’s 
name instead  of his/her extension numb er. Callers who d o 
not know a DEFINITY AUDIX sub sc rib er’s extension numb er 
may selec t name ad d ressing  b y p ressing     (for Alter-
nate Ad d ressing  Mod e) and  entering  the sub sc rib er’s name. 
The system will automatic ally transfer the c aller to that sub -
sc rib er’s extension.
Wh o h a s i t: If c all transfer is enab led , the 
Dial-b y-Name feature is availab le to 
all sub scrib ers and  all callers who 
enter the DEFINITY AUDIX system.
Wh o c o n t r o l s i t: The system administrator assig ns 
each subscriber’s default 
addressing format (either extension 
numb er or name) on the Sub sc rib er 
or Class of Servic e sc reen.
Callers also c ontrol this feature b y 
p ressing      to tog g le, 
temp orarily, b etween extension 
number and name addressing.
Wh o c a n a c c e s s it: All sub sc rib ers and  c allers who 
enter the DEFINITY AUDIX system 
using  a touc h-tone telep hone c an 
ac c ess the Dial-b y-Name feature.
*A
*A
nWhen using  the Dial-by-Name fea-
ture, note that the letter 
Q is rep re-
sented  by the keyp ad  numb er   
and  
Z b y the keyp ad  numb er  .
nThe system ad ministrator should  
inform sub sc rib ers as to whic h 
d efault ad d ressing  format (exten-
sion numb er or name) they have 
b een assig ned .
nIf you find yourself using the     
c ommand  most of the time, you 
may want to ask your system 
ad ministrator to c hang e your 
default addressing mode.
7
9
*A
Dial-by-Name
C O S,  SU B ,  SYS- PAR FEA 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial-by-Name 
108 Applications 
Applications
Many subsc ribers simp ly p refer to d ial names rather than extension numb ers. 
But this feature is also c onvenient when c allers d on’t know (or c an’t rememb er) 
the extension numb er(s) of the p erson they’re trying  to c all. It c an b e used  with 
the Personal Direc tory feature, whic h allows the send er to use ab b reviated  
names. This feature is esp ec ially useful for quic k c alls when away from the offic e. 
Also, any c aller who has b een red irec ted  to the DEFINITY AUDIX system via the 
Call Answer feature c an transfer to any sub sc rib er or extension in the switc h’s 
d ial p lan, d ep end ing  on the restric tions set b y the system ad ministrator. Callers 
usually transfer b y extension numb er, so the     (Transfer Out of AUDIX) 
c ommand  uses extension numbers as its d efault ad d ressing  mod e. But c allers 
c an also transfer to sub sc rib ers b y d ialing  the sub sc rib er’s name if they p ress   
 after pressing     .
Requirements
The Dial-b y-Name feature has only one req uirement; the Transfer Out of AUDIX 
feature must b e ad ministered  on the System-Parameters Features sc reen. 
Feature Operation
The Dial-b y-Name feature c an be used  any time you want to transfer out of the 
system (exc ep t d uring  the log in sequenc e and  when entering  an outc alling  
numb er). 
To d ial a sub sc rib er b y name, do the following: 
1. Log  into the DEFINITY AUDIX system. 
2. Press     to transfer out of the system. 
3. Press     to switch to name ad d ressing  mod e (this assumes your 
d efault ad d ressing  mod e is b y extension numb er). 
4. Enter the letters that sp ell the last name of the sub sc rib er, then, if 
nec essary, enter all or p art of the first name (do not enter any c harac ters 
b etween the first and  last names)  .
Note that in many c ases it is not nec essary to enter the entire name; a 
uniq ue matc h is all that is req uired . 
5. One of the following will occur: 
nIf the system find s a uniq ue matc h for the letters you entered , you 
will hear, 
Pl e a s e  w a i t , while the c all is transferred . 
nIf the system find s two or three sub sc rib er names that matc h the 
c harac ters you have entered , you will b e promp ted  to selec t the 
ap p rop riate name. 
*T
*A*T
*T
*A
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial-by-Name 
109 Interactions with Other Features 
nIf the system req uires more information to make a matc h, you will 
b e asked  to enter more c harac ters (c ontinuing  from where you 
stopped). 
For example, if a subscriber logs in and listens to his/her new messages, 
then wants to c all another sub sc rib er named  John Kane and  d ec id es to 
use the Dial-b y-Name feature to plac e the c all, the sub sc rib er would  p ress 
the following  seq uenc e of keys: 
         
NOTE:
If you are using  the Dial-b y-Name feature in an AMIS network, simp ly enter 
the sub sc rib er’s name — the network loc ation p refix is not req uired . 
However, b ec ause name ad d ressing  may not b e availab le for all users in 
an AMIS network, the system may tell you that no matc h exists for a name 
you have entered . You c an still send  your messag e b y using  extension 
ad d ressing . 
Interactions with Other Features
This sec tion id entifies the interac tions of the Dial-b y-Name feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Dial-b y-Name feature does not interac t with the switc h. 
Interactions with Other DEFINITY AUDIX 
Features
The Dial-b y-Name feature interac ts with other DEFINITY AUDIX features as 
follows: 
nCall Answer:   Calls routed  to the system via the Call Answer feature c an 
use the Dial-b y-Name feature to transfer to a third  extension either b efore 
or after leaving  a messag e. 
nOnline Help:   Online help is available at any time (except when entering 
an outc alling  numb er) by p ressing   .
nPersonal Direc tory:   The system will first attemp t to matc h the name 
entered  with the subsc rib er’s Personal Direc tory. If an exac t matc h is not 
found , the system then searc hes the list of all ad ministered  sub sc rib ers. 
nTransfer Out of AUDIX:   The Dial-b y-Name feature is ac tually a sub feature 
of the Transfer Out of AUDIX feature. This feature must b e enab led  for 
d ial-b y-name to work. 
*T*TANEJ#
*H 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Dial-by-Name 
110 Interactions with Other Features