Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Outcalling 
261 Feature Operation 
nPress   to turn on outc alling  for new priority messag es only. 
If Outc alling  is alread y on, you must still p ress   b efore switc hing  to or from 
Priority Outcalling. 
Responding to an Outcall
When an outc all is answered , the system p rovid es the p erson answering  the c all 
with three c hoic es: rec eive the messag es, c anc el Outc alling , or d isc onnec t. 
nTo rec eive the messag es: 
1. Answer the ring ing  p hone. 
2. Log  into the DEFINITY AUDIX system. 
3. Listen to messag es. 
nTo c anc el Outc alling : 
1. Answer the ring ing  p hone. 
2. Press   to c anc el the outc all; the system won’t c all again until 
there are more new messag es. 
nTo d isc onnec t: 
Hang up  without log g ing  in or c anc eling  the outc all; the system will 
resc hed ule the outc all for the next ad ministered  outc alling  interval. 
NOTE:
Central Offic es c an take up  to 30 sec ond s to d isc onnec t the system 
after an outc all has b een p lac ed  to a remote loc ation. If the system 
is still c onnec ted  after an outc all is mad e and  you need  to make 
another c all, use the Exit c ommand  b y p ressing        to forc e 
the system to hang  up . Remote subsc rib ers may wish to end  eac h 
Outcalling  session b y p ressing       .
2
Y
*#
**X
**X 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Priority Outcalling 
262 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Priority Outc alling  feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
Priority Outc alling  interac ts with the switc h as follows: 
nRe s t r i c t i o n - C o d e  Re s t r i c t i o n:  Priority outc alls c an b e restric ted  to sp ec ific  
g eog rap hic al areas (b y area c odes) using  this switc h feature. 
Interactions with Other DEFINITY AUDIX 
Features
Priority Outc alling  interac ts with other DEFINITY AUDIX features as follows: 
nBroad c ast Messag e:  Broad c ast Messag es c annot b e d efined  as priority. 
nOutc alling:  Priority Outc alling  is a sub feature of Outc alling  in that it allows 
Outc alling  to b e turned  on only for this sp ec ial typ e of 
new messag e. 
nPri o r it y M e s sa g e:  If no subsc rib ers are send ing  p riority messag es, either 
b ec ause they d o not use the feature, or b ec ause the system administrator 
has not assigned anyone that capability, the Priority Outcalling feature will 
never b e used . 
Priority Outc alling  is a sub feature of Outc alling . See the Outcalling
 feature for 
further interac tions.  
						

							Private Message 
263  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Private Messag e feature provid es sub sc rib ers with the 
ability to p revent a rec ip ient from forward ing  a voic e mail 
message to other subscribers.
In ad d ition, p eople who reac h the DEFINITY AUDIX system 
through the Call Answer feature c an also p revent the rec ip i-
ent from forwarding their message by invoking the Private 
Message feature.
Wh o h a s i t: All sub sc rib ers and  anyone who 
reac hes the system throug h the 
Call Answer feature c an d esig nate 
messages as private.
Wh o c o n t r o l s i t: Only the person who d esig nates 
the messag e as p rivate c an d elete 
that status. Note that this c an b e 
done only 
before the message has 
been delivered.
Wh o c a n a c c e s s it: Messages that are d esig nated  as 
p rivate c an b e ac c essed  only b y 
the sub scrib ers who receive them; 
they c annot b e forward ed  to other 
sub scrib ers.
nPrivate messag es c an also b e pri-
ority
 messages, or broadcast 
messag es. They c annot also b e 
login announc ements.
nPrivate messag es c annot be sent 
via AMIS Analog Networking or 
Messag e Delivery.
nOnly the send er c an c anc el the 
Private Messag e status.
Private Message
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Private Message 
264 Applications 
Applications
This feature is used  to p revent DEFINITY AUDIX sub sc rib ers from forward ing 
p artic ular messag es to other sub sc rib ers. It c an also b e used  to sig nal 
sub sc rib ers who use speakerp hones that the messag e c ontains c onfid ential 
information and  should  b e listened  to using  the telep hone hand set. 
Requirements
The Private Messag e feature has no req uirements other than those of the 
DEFINITY AUDIX system itself. 
Feature Operation
Figure 44. Private Message Operation
You have the op tion of making  a voic e mail messag e 
private after ad d ressing  it 
b y simp ly p ressing   . Callers with touc h-tone p hones c an also p revent 
rec ip ients from forward ing  their Call Answer messag es b y p ressing    after 
approving their message. 
The Private Messag e status c an b e c anc eled  b y the send er b y p ressing   ag ain 
anytime before it is d elivered . If a messag e is sc hed uled  for future d elivery (that 
is, if it is still in your outg oing  mailb ox), the Private Messag e status c an b e altered 
at any time before it is delivered. Private messages can also be priority 
messag es. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Private Messag e feature with switc h 
features and  other DEFINITY AUDIX features. 
Return to Activity Menu
Private
On/Off
1Approve
#Approve
#
Create a
New Message
Record a
Call Answer
Message Use/Modify
an Existing
Message
Address
Message
²
² Not included when recording a call answer message.
1
1
1 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Private Message 
265 Interactions with Other Features 
Interactions with Switch Features
The Private Messag e feature has no d irec t interac tions with any switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Private Messag e feature interac ts with other DEFINITY AUDIX features as 
follows: 
nAMIS Analog  Networking:   You will not b e ab le to send  Private Messag es 
with the AMIS Analog  Networking  feature. 
nBroad c ast Messag e:   Broad c ast Messag es c an also b e Private 
Messag es. 
nCall Answer:   Callers c an invoke the Private Messag e feature for their Call 
Answer messag es. 
nLog in Announc ement:   A Log in Announc ement c annot also b e a Private 
Messag e. 
nMailing  List:   A Private Messag e c an b e sent using  a Mailing  List. This 
p revents all rec ip ients from forward ing  the messag e. 
nMessag e Delivery:   You will not b e ab le to send  Private Messag es with the 
Messag e Delivery feature. 
nMessag e Send ing  Restric tions:   Send ing restric tions ap p ly to Private 
Messag es just as they do for reg ular messag es. 
nOnline Help:   Help  is availab le at any time b y p ressing     .
nPri o r it y M e s sa g e:   Priority Messag es c an also b e Private Messag es. It 
d oes not matter in what ord er the status is assigned . 
nVoice Mailb ox:   If the send er saves a Private Messag e in the file c ab inet 
and  then re-send s the messag e (from the file c ab inet), the messag e will 
retain its p rivate status. 
*H 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Private Message 
266 Interactions with Other Features  
						

							Save Voice 
267  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Save Voic e feature allows system ad ministrators to man-
ually b ac k up  all the voic e messag es, inc lud ing  p ersonal 
g reeting s and  automated attend ants, on the DEFINITY 
AUDIX system. 
The Save Voic e feature allows c ustomers to keep  a lasting  
record  of their voice messag es. Comb ined  with the system’s 
nig htly and  weekly automated  b ac kup s, the Save Voic e fea-
ture p rovid es ad d itional insuranc e ag ainst system failures. nSave Voic e is not p art of the auto-
mated backup regimen.
nSystem ad ministrators should  
b ac k up  voic e messag es on a 
separate magneto-optical (MO) 
d isk from the d isks they use for 
automated  b ac kups. 
nFor systems with voice storag e 
c ap ac ities g reater than 75 hours, 
system ad ministrators may need  
to ask sub scrib ers to d elete old  or 
unwanted messag es b efore they 
c an b ac k up  the system’s voic e 
messag es.
nSystem ad ministrators should  
sc hed ule the save voic e p roc e-
d ure to avoid  c omp etition with 
heavy traffic  and  the system’s 
automated  b ac kups.
Save Voice
Ad d  MO Disk, Save 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Save Voice 
268 Applications 
Applications
Some c ustomers may want to keep  a lasting  rec ord of all the voic e messag es on 
their DEFINITY AUDIX systems. The Save Voic e feature allows system 
ad ministrators to save the voic e messag es at intervals c ustomers d eem most 
ap p rop riate for their need s.
NOTE:
Ind ivid ual subsc rib ers c an also keep a lasting rec ord  of their voic e 
messag es on their p ersonal c omp uters (PCs) using  I
NTUITY Messag e 
Manag er. 
Requirements
To use the Save Voic e features, must have a DEFINITY AUDIX system release 
other than 3.2.
Feature Operation
To run the save voic e p roc ed ure, you have three op tions that affec t the 
c omp rehensiveness of the b ac kup , as well as the system’s op erations d uring  the 
backup:
nYou may run the voic e b ac kup  in the system’s AUDIX state or the system’s 
op eration, ad ministration, and  maintenanc e (OA&M) state.
nYou may run the weekly b ac kup  in ad d ition to the voic e b ac kup .
nYou may run the announc ements b ac kup  in ad d ition to the voic e b ac kup .
Important Considerations
Reg ard less of whic h op tions you c hoose to use d uring  the voic e bac kup , you 
must rememb er three imp ortant c onsid erations for sc hed uling  the voic e b ac kup :
nRun the save voic e p roc ed ure at times when system traffic  is low. Running  
the p roc ed ure when traffic  is hig h may c ause inc onsistenc ies in the 
system’s d atabase.
nSc hedule the save voic e p roc ed ure so that it d oes not interfere with the 
system’s automated  b ac kup s. If an automated b ac kup  interrup ts the voic e 
b ac kup , the system will miss the automated  b ac kup  or the b ac kup  will b e 
saved  on the d isk you want to use for the voic e b ac kup . You also may not 
b e ab le to run the voic e bac kup .
nYou must run a manual nig htly b ac kup  b efore you run the voic e b ac kup . If 
you d o not run the nig htly b ac kup , you will not b e ab le to ac c ess the voic e 
d ata you save d uring  the voic e b ac kup . 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Save Voice 
269 Feature Operation 
System State
You may run the voic e b ac kup  while the system is in the AUDIX state or in the 
OA&M state.
OA&M State
If you run the voic e b ac kup  while the system is in its OA&M state, you avoid  
d isc rep anc ies in the system’s d atab ase. While the system is in the OA&M state, 
however, sub sc rib ers and  c allers c annot ac c ess the system.
While the system is in the OA&M state, only system ad ministrators and  Luc ent 
Tec hnolog ies tec hnic ians c an ac c ess the system. Sub sc rib ers and  c allers 
c annot ad d  or d elete messag es in the system’s d atab ase. Running  the save 
voic e p roc ed ure in the OA&M state ensures that all the voic e messag es that are 
saved  d uring  the p roc ed ure will b e ac c essible onc e the p roc ed ure is c omp lete.
Downtime is the main c onsid eration for running the save voic e p roc ed ure while 
the system is in its OA&M state. The save voic e p roc ed ure may take several 
hours, d uring  whic h sub sc rib ers and  c allers will not b e ab le to ac c ess the 
system. To avoid  system d owntime, run the save voic e p roc ed ure in the system’s 
AUDIX state.
AUDIX State
If you run the save voic e p roc ed ure while the system is in its AUDIX state, you 
avoid long  p eriod s of d owntime that will result from running  the p roc ed ure in the 
system’s OA&M state. If the system is in its AUDIX state, however, 
inc onsistenc ies may oc c ur in the system’s datab ase during  the b ac kup .
While the system is in the AUDIX state, servic e to sub sc rib ers and  c allers is not 
interrup ted  b y the voic e b ac kup. If sub sc rib ers or c allers ad d  or d elete 
messag es or c hange p ersonal g reeting s, during  the voic e b ac kup , however, 
these messag es will b e inac c essib le from the b ac kup  d isk. 
The messag es in the d atab ase that c hang e d uring  the voic e b ac kup  will not 
affec t the messag es that d o not c hang e. However, some inac c essib le files will 
exist in the d atab ase, and  some files will b e missing  from the d atab ase. 
Running  the b ac kup  when system traffic  is low will red uc e the numb er of 
inc onsistenc ies that oc c ur in the d atab ase. To avoid  any inc onsistenc ies in the 
system’s d atabase, run the voic e b ac kup  in the system’s AUDIX state. 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Save Voice 
270 Feature Operation 
Other Backups
You must p erform a manual nig htly b ac kup  when you p erform a voic e b ac kup . 
You may also run a weekly b ac kup , an announc ement b ac kup , or b oth when you 
run the voic e b ac kup . While the nig htly b ac kup  is req uired , the weekly and  
announc ements b ac kup s are op tional.
The weekly bac kup  saves the system’s voic ed  names. The main reason to 
p erform a manual weekly b ac kup  is to b ac k up  voic ed  names. 
The announc ements b ac kup  saves the system’s announc ement sets. The only 
reason to p erform an announc ements bac kup  is to b ac k up c ustomized  
announc ement sets.
Bec ause b oth the weekly and  announc ements b ac kup s save voic e d ata, eac h of 
these b ac kup s will ad d  c onsid erab ly to the time it takes to run the b ac kup  and 
the storage sp ac e you will need for the b ac kup s. Some c ustomers may need  two 
MO d isks to run these bac kup s.
Save Voice Procedure
To b ac k up  the system’s voic e messag es, use the following  p roc ed ure:
1. At the DEFINITY AUDIX ad ministration terminal, log  on to the DEFINITY 
AUDIX system using  the c ust log in and  p assword. 
The system d isp lays a b lank DEFINITY AUDIX Ad ministration sc reer: