Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Contents 
xi  
nConsiderations316
nRequirements316
nFeature Operation317
nInteractions with Other Features318
Transfer Out of AUDIX — Enhanced (CL Mode) 319
nApplications320
nConsiderations320
nRequirements320
nFeature Operation321
nInteractions with Other Features322
TTY Automated Attendant 325
nApplications326
nConsiderations326
nRequirements327
nFeature Operation328
nInteractions with Other Features328
Untouched Message 329
nApplications330
nRequirements330
nFeature Operation330
nInteractions with Other Features330
Voice Mail 333
nApplications334
nRequirements334
nFeature Operation334
nInteractions with Other Features343
Voice Mailbox 345
nApplications346
nRequirements346
nFeature Operation346
nInteractions with Other Features364 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Contents 
xii  
DEFINITY AUDIX Feature Summary 369
DEFINITY AUDIX Command Summary 377
DCS Networks 383
DEFINITY AUDIX Feature History 389
nDEFINITY AUDIX R1.0389
nDEFINITY AUDIX R2.0395
nDEFINITY AUDIX R3.0395
nDEFINITY AUDIX R3.1397
nDEFINITY AUDIX R3.2398
nDEFINITY AUDIX R4.0398
Abbreviations 399
Glossary 403
Index 413 
						

							About This Document 
xiii Intended Audiences 
DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document
This d oc ument is intend ed  to serve as a tec hnic al referenc e for the p lanning , 
ad ministration, and  op eration stag es of the DEFINITY® AUDIX® system. It 
p rovid es a d etailed , layered  d esc rip tion of all the system features, and  is 
d esig ned  to b e used  for q uic k referenc e as q uestions arise. 
Intended Audiences
This d oc ument p resents a thorough d esc rip tion of all DEFINITY AUDIX features. 
It is desig ned  for the following  aud ienc es: 
nAU D I X Sys t e m  A d m in is t r a t o r s — This d oc ument p rovid es d etails ab out 
the DEFINITY AUDIX system’s features and  referenc es to other resourc es 
that help  an ad ministrator c ustomize the DEFINITY AUDIX system. Also, 
b asic  proc ed ures for using  eac h feature are p rovid ed , allowing  the 
ad ministrator to answer sub sc rib er q uestions on feature use. 
nLuc ent Tec hnolog ies Ac c ount Exec utives, Projec t Manag ers, Software 
Sp ec ialists, Software Assistants and  Desig n Spec ialists
 — These exp erts 
need  to und erstand  all the features and  func tions of a DEFINITY AUDIX 
system on a g eneral and  tec hnic al level, as p resented  in this d oc ument. 
nTelep hone c omp any c ustomers or emp loyees, inc lud ing  Loc al Exc hang e 
Carrier (LEC) p ersonnel
 — All telep hone c ompanies, suc h as a Reg ional 
Bell Operating  Comp any (RBOC) might need  this g eneral overview of the 
DEFINITY AUDIX system on hand. 
nServices sup p ort staff — Remote personnel at the Tec hnic al Servic e 
Center (TSC) and  the Sales Desig n & Sup p ort Center (SDSC) also may 
find  this information useful. 
Prerequisite Skills and Knowledge
This d oc ument assumes that the read er has a b asic  und erstand ing of telep hony 
and  telec ommunic ations.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xiv How This Document Is Organized 
How This Document Is Organized
The features listed in this d oc ument are p resented in alp hab etic al order b y 
feature name. Eac h feature sec tion is d ivid ed  into the following  major head ing s: 
nDesc rip tion — Defines the feature and  id entifies the servic e it p erforms for 
the user or the func tion it serves for the system. 
nPoints to Rememb er — Id entifies fac tors to ac c ount for when the feature is 
used . 
nAp p lic ations — Id entifies sp ec ific  c ustomer need s that this DEFINITY 
AUDIX feature can address. 
nConsid erations — Exp and s on p oints to rememb er where nec essary (only 
p resent in some features). 
nRe q u i r e m e n t s — Id entifies hard ware, software, and  switc h items that eac h 
feature req uires to func tion p rop erly. 
nFeature Operation — Lists the c ommon step -b y-step  p roc ed ures need ed  
to use the feature. 
nInterac tions with Other Features — Lists and  d iscusses the interac tion 
b etween this feature and  b oth switc h features and  other DEFINITY AUDIX 
features. 
This d oc ument is not b ased  on a sp ec ific  d efinition of a feature. A sub jec tive 
estimate was mad e of the usefulness of eac h asp ec t of the DEFINITY AUDIX 
system to the aud ienc es of this b ook. Conseq uently, some feature d esc rip tions 
are c onc ep tual d isc ussions of b road  func tions (Voic e Mail, Voic e Mailb ox), while 
others p oint out smaller, uniq ue features (Dial Ahead/Throug h, Priority Outc alling ) 
that might otherwise be overlooked. Some features are thus actually sub-features 
of others. This inc onsistenc y of sc op e is minor, well-d oc umented  where 
ap p rop riate, and  sub ord inate to the utility of having  all asp ec ts of the system at 
the fing ertip s of the read er. 
NOTE:
The most imp ortant distinc tion to b e mad e b etween features is whether 
they are available in the c ontrol link (CL) or d isp lay set (DS) mod es of 
switc h integ ration. The vast majority of the features are availab le in both 
mod es. Those that ap p ly to only one mod e are d esig nated  as suc h in the 
title and  head er of eac h feature d esc rip tion. 
The following features are availab le only in CL mod e: 
nLeave Word  Calling  
nTransfer Into AUDIX 
nTransfer Out of AUDIX — Enhanc ed  
The following features are availab le only in DS mod e: 
nCall Sc reening  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xv How This Document Is Organized 
nTransfer Into Mailbox 
nTransfer Out of AUDIX — Basic  
The first p ag e of eac h feature sec tion p rovid es summary information and  
inc lud es a table at the b ottom of the p ag e for q uic k referenc e information. For 
eac h feature, this tab le id entifies related  features, ad ministration forms used  with 
the feature, the feature’s p rimary func tion, and  user g roup s most d irec tly 
c onc erned  with it. 
The following tab le d efines the user g roup s of the features. These g roup  names 
serve as key word s in the q uic k referenc e tab les on the first p ag e of eac h feature 
d esc rip tion. See Ap p end ix A for a summary of eac h feature and c larific ation of 
the ab b reviations used  in this tab le. 
Table 1. Primary User Groups for Features
Group Description Features
Sub sc rib er Any user on the DEFINITY 
AUDIX systemBroad c ast, Dial A/T, Dial Nam, 
Dir, I
NTUITY Msg  Mg r, Log in,  
MPG, Nam Rec , Pers Dir, Sec  
PW
Caller Any internal or external 
c aller p lac ing a c all 
throug h a switc h that 
c ontains a DEFINITY 
AUDIX systemCall Ans, Esc ap e, Exit, Full MB, 
Guest, Trans Out. LWC
Send er A subsc rib er send ing  a 
voic e mail messag eAd d r Nam, AMIS, Del Sc hed , 
Mail List, Msg  Del, Prior Msg , 
Pr iv  M s g ,  Vm a il ,  L WC
Recipient A subscriber receiving a 
call answer or voice mail 
messag eAMIS, Auto Sc an, Call Sc r, 
MWI, Outc all, Prior Out, 
Untouch, Vmail
All Sub sc rib ers and outside 
callersAuto Att, Bull Brd , Help , 
Multiling ual, Play Rec , Share 
Ex, TDD, TTY Auto Att, VM Box, 
Tr a n s  I n
Sys Ad m One who sets up  and  
fine-tunes an entire 
DEFINITY AUDIX system 
or network on-siteAc tivity, ADAP, Alarm, Auto 
Bac k, Announc e, Broad c ast, 
COS, Enhanc ed  Disc onnec t 
Detec t, Log in, Msg  Send  Res, 
Sys Cloc k, Traffic 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xvi How This Document Is Organized 
The following  tab le d efines the func tional group ing s of DEFINITY AUDIX features. 
These group names also serve as key words in the quick reference tables on the 
first p ag e of eac h feature d esc rip tion. Ag ain, see Appendix A
 for a summary of 
eac h feature and  c larific ation of the ab breviations. 
Table 2. Functional Groups for Features
Function Description Features
Ac c ess Sec urity asp ec ts, getting  in 
and outEsc ap e, Guest, Sec  PW, 
Tr a n s  I n ,  Tr a n s  Ou t
Ad ministration Setting  up the DEFINITY 
AUDIX system and op tionsAnnounc e, COS, Enh Dis 
Detec t
Direc tory Using a p ersonal or system 
d atabase for c alling  or 
routing messagesI
NTUITY Msg  Mg r, Ad d r Nam, 
Dial Nam, Dir, Pers Dir
Greeting s Setting  up p ersonal 
greetingsI
NTUITY Msg  Mg r, MPG, Nam 
Rec , Multilingual
Information Provid ing  or ac c essing  
g eneral or system 
informationBroad c ast, Bull Brd , Help , 
Login
Maintenanc e System up keep Ac tivity, Alarm, Auto Bac k
Message Sending, receiving, or 
manip ulating  messag esI
NTUITY Msg  Mg r, Msg  Del, 
Pla y Re c ,  Pr io r  M sg ,  Pr i v 
Msg , Untouc h, LWC
Notific ation Notifying  the subsc rib er of 
new messag esI
NTUITY Msg  Mg r, MWI, 
Outcall, Prior Out
Operation Basic  system op eration Dial Ahead /Throug h, TDD
Playb ac k Listening  and  resp ond ing 
to messag esI
NTUITY Msg  Mg r, Auto Sc an, 
Pla y Re c ,  VM B o x
Rec ord ing Rec ord ing  messag es I
NTUITY Msg  Mg r, Call Ans, 
C a l l Sc r,  Pla y  Re c ,  Vm a i l
Rep orts Ac cessing  system d ata and  
g enerating  rep ortsADAP, Traffic
Routing Send ing  messag es to 
spec ific  loc ationsAMIS, Auto Att, Full MB, 
I
NTUITY Msg  Mg r, Mail List,  
M s g  Se n d  Re s ,  Pr iv  M sg ,  
Share Ex, TTY Auto Att
Sc heduling Send ing  messag es at 
spec ific  timesDel Sc hed  I
NTUITY Msg  Mg r, 
Sys  C l o c k 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xvii How to Use This Document 
How to Use This Document
This d oc ument is a referenc e tool and  should  b e used  in c onjunc tion with other 
DEFINITY AUDIX d oc uments whic h c over various asp ec ts of DEFINITY AUDIX 
servic e or use (see Ap pend ix C for a list of d oc uments). 
Before using this d oc ument for the first time, d o the following : 
1. See Ta b l e  1
  and  Ta b l e  2 in this p refac e and  review Appendix A to b ec ome 
familiar with the rang e of features and  their func tions. 
2. Thumb  throug h the d oc ument and , using  the alp hab etic al org anization, 
examine the first p ag es of several feature d esc rip tions. This will give you a 
c onc ep tual und erstand ing  of the q uic k referenc e information on eac h 
introd uc tory p ag e. 
3. Pag e throug h several feature desc rip tions to bec ome familiar with the 
d oc ument’s format, d ep th, and  sub jec t matter. 
Onc e you have b ec ome familiar with the sc op e and  org anization of the 
d oc ument, use the Tab le of Contents and  the Ind ex when you need  to see a 
sp ec ific  top ic . 
Conventions Used in This Document
The following typographic  conventions are used in this document: 
nRound ed  b oxes rep resent keyboard  keys that you p ress. For examp le, an 
instruc tion to p ress the enter, c arriage return, or eq uivalent key is shown in 
this doc ument as: 
Press .
nTh e  w o rd  enter means to type a value and press  . For example, an 
instruc tion to type y
 and  p ress   is shown in this d oc ument as: 
En t e r  y
 to c ontinue. 
nTwo or three keys that you p ress at the same time (that is, you hold  d own 
the first key while p ressing  the sec ond  key and, if ap p rop riate, the third  
key as well) are shown tog ether in a round ed  b ox and  are sep arated  b y 
hyp hens. For examp le, an instruc tion to p ress and  hold    while 
typing  the letter d is shown in this d oc ument as: 
Press   .
nCommands and  text you type or enter ap p ear in bold
.
nInformation that is d isp layed  on your terminal sc reen — inc luding  sc reen 
d isp lays, field names, p romp ts, and  error messag es — is shown in 
typewriter-style c onstant-wid th typ e. Information that you enter from your 
keyboard is shown in c onstant-width bold type. For example: 
ENTER
ENTER
ENTER
CONTROL
CONTROLD 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xviii Trademarks and Service Marks 
At the login:
 promp t, enter audix
 
nVariab les that the system sup p lies or that you must supp ly are shown in 
italic  type. For examp le, an error message that is d isp layed  on the sc reen 
with one of your spec ific  filenames mig ht be shown g eneric ally in this 
d oc ument as: 
The filesystem
 
filename is out of space
. 
Trademarks and Service Marks
The following trad emarked  p rod uc ts are mentioned  in this d oc ument: 
nAUDIX® is a reg istered  trad emark of Luc ent. 
nd BASE III PLUS® is a reg istered  trad emark of Ashton-Tate. 
nDEFINITY® Communic ations System is a reg istered  trad emark of Luc ent. 
nIBM® is a reg istered  trad emark of International Business Mac hines 
Corp oration. 
nINTUITY™ is a trad emark of Luc ent.
nMotorola™ is a trad emark of Motorola, Inc . 
nMS-DOS® is a reg istered  trad emark of Mic rosoft Corp oration. 
nUNIX® is a reg istered  trad emark of UNIX System Lab oratories, Inc . 
nVo i c e  P o w e r™ is a trad emark of Luc ent. 
Related Documents
See Ap p end ix C for a d esc rip tion of the DEFINITY AUDIX system d oc uments, 
whic h c over p lanning , installation, ad ministration, and  maintenanc e of a 
DEFINITY AUDIX system. 
How to Make Comments About This 
Document
Read er c omment c ard s app ear b ehind the title p ag e of this d oc ument. While we 
have tried  to make this d oc ument fit your needs, we are interested  in your 
suggestions for improving it and urge you to complete and return a reader 
comment card. 
If the read er c omment c ard s have b een removed  from this d oc ument, p lease 
send  your c omments to:  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xix How to Make Comments About This Document 
Luc ent Tec hnolog ies
Prod uc t Doc umentation
Ro o m  2 2 - 2 X5 7
11900 North Pec os Street
Denver, CO 80234
Email: oc teltec hp ubs@luc ent.c om
Fax: (303) 538-1741 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
About This Document 
xx How to Make Comments About This Document