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Lucent Technologies Definity Audix System Feature Descriptions Manual
Lucent Technologies Definity Audix System Feature Descriptions Manual
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DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 391 DEFINITY AUDIX R1.0 D nDelivery Sched uling: The Delivery Sc hed uling feature allows sub sc rib ers to send voic e mail messag es to other subsc rib ers at a d esig nated time and d ate. After voic e mail messag es have been c reated and ad d ressed , the send er has the op tion of having the DEFINITY AUDIX system d eliver the message immediately or sc hedule a time and date (up to one year in the future) that the messag e is to b e d elivered . nDial Ahead /Throug h: The Dial Ahead /Throug h feature allows sub sc ribers to enter keyp ad c ommand s throug h the system voic e p romp ts. It also allows sub sc rib ers to “ c ue up ” a series of c ommand s without waiting for eac h c ommand ac tion to take effec t. nDirec tory: The DEFINITY AUDIX system keep s a d irec tory of sub sc rib er names and extension numbers. Callers may use the (Names and Numbers Direc tory) c ommand at any time to find out the name or extension numb er of a DEFINITY AUDIX sub sc rib er, or to verify whether the p erson they are trying to reac h is a DEFINITY AUDIX sub sc rib er. nEsc ap e to an Attend ant: This feature allows a DEFINITY AUDIX sub sc rib er with the Call Answer feature to have a p ersonal attend ant or op erator ad ministered to p otentially pic k up a c all. Callers who reac h the DEFINITY AUDIX system for that sub sc rib er throug h Call Answer may immed iately redirec t the c all to reac h the live attendant by p ressing , or first leave a messag e and then p ress to reac h the live ag ent. Sub sc rib ers who have this feature may wish to mention the transfer op tion in their p ersonal g reeting s to help outsid e c allers who may not b e familiar with the DEFINITY AUDIX system. nExit AUDIX: Callers c an p ress (Exit) to have the DEFINITY AUDIX system d isc onnec t without hang ing up . This feature is esp ec ially useful for toll p hone c alls or remote outc alls. nFull Mailb ox Answer Mod e: This feature p rovid es the c aller with alternative op tions for c omp leting a c all when the rec ip ient’s mailb ox is full. If the rec ip ient has a p ersonal g reeting ac tivated , the c aller hears the g reeting followed b y announc ements stating that a messag e c annot b e left and listing other op tions. If the rec ip ient is using the system g reeting , the c aller hears only the DEFINITY AUDIX announc ements. nGuest Password : This feature allows p eop le who are not DEFINITY AUDIX sub sc rib ers to ac c ess the DEFINITY AUDIX system b y dialing the main DEFINITY AUDIX numb er and entering a sub sc rib er’s extension and the system-wid e g uest p assword . These c allers c an leave messag es for that sub sc rib er b ut c annot listen to other messag es in the mailb ox. The g uest p assword may also b e used to leave messag es for sub sc rib ers who d o not have c all c overag e to the DEFINITY AUDIX system, or to b yp ass an ag ent in a c overag e p ath to rec ord a DEFINITY AUDIX messag e for another sub sc rib er. **N 0 0 **X
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 392 DEFINITY AUDIX R1.0 D nLog in Announc ement: The Log in Announc ement feature enab les the system ad ministrator and other d esig nated users (b road c asters) to c reate a voic e mail message that is automatically p layed to all subscribers when they log in to the DEFINITY AUDIX system. Broad c asters have the op tion of allowing sub sc rib ers to d ial-through the announc ement. nMailing List: Mailing Lists c onsist of several DEFINITY AUDIX sub sc rib ers’ ad d resses (either names or extensions). They are a c onvenient way to send messag es to sub sc ribers who freq uently need to rec eive the same information, suc h as memb ers of a d ep artment or p rojec t. nMessag e Delivery: This feature p ermits sub sc rib ers to forward DEFINITY AUDIX Voic e Mail messag es to any touc h-tone telep hone, anywhere in the world . nMessag e Sending Restrictions: This feature restric ts the messag e routing of various c ommunities of sub sc rib ers. Sinc e it regulates voic e mail only, sub sc rib ers c an b yp ass the restric tions b y using the Call Answer feature. The system ad ministrator sets up a restric tion matrix which ind icates whic h c ommunities of users c an send messag es to eac h other. Eac h sub sc rib er may b e assigned to only one c ommunity. A d efault c ommunity is d efined so that it is not nec essary to administer eac h subsc riber sp ec ific ally. nMessag e-Waiting Ind ic ator: For subsc ribers who have telep hones (or voic e terminals) with messag e-waiting lamp s, the lamp lig hts automatic ally when new DEFINITY AUDIX messag es are rec eived . In most c ases, when the last new messag e or head er in the inc oming sec tion of a voic e mailb ox is heard , the message-waiting lamp g oes out. nMultiple Personal Greeting s: The Multip le Personal Greeting s feature allows sub sc rib ers to rec ord up to nine p ersonal g reetings. All typ es of mailb oxes c an use Multip le Personal Greeting s, inc lud ing Bulletin Boards and Automated Attend ants. These g reeting s, and the system g reeting , c an b e assig ned to sp ec ific c all typ es. Call typ es inc lud e the following : — Internal c alls (made to a sub sc rib er from an extension on the same switc h) — External c alls (mad e to a subsc riber from a p hone outside the switc h) — Busy c alls (mad e to a sub sc rib er’s p hone that is oc c upied ) — No Answer c alls (mad e to a sub sc riber’s p hone that is not answered after a numb er of ring s sp ec ified b y the system ad ministrator) nName Record by Subscriber: This feature gives the system administrator the op tion of having all sub sc ribers rec ord their own names. If the feature is ac tivated and a new sub sc rib er log s in, the DEFINITY AUDIX system exp lains how to rec ord a name and p ermits no other ac tivity until the name
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 393 DEFINITY AUDIX R1.0 D is rec ord ed . The rec ord ing is used to voic e a name in the system g reeting , verify a messag e add ress to the send er, id entify the send er of a messag e to a rec ip ient, and voic e names in the personal and system d irec tories. nOn-line Help: While voic e p rompts are p rovid ed at eac h step to help users selec t the ap p ropriate keys to perform d esired tasks, ad d itional information is availab le at any time using the On-Line help feature. nOutc alling: This feature allows the DEFINITY AUDIX system to c all sub sc rib ers when they rec eive new messag es. This is esp ec ially useful for systems that d o not have other messag e-waiting ind ic ators (MWIs). Sub sc rib ers c an selec t the time p eriod d uring whic h the DEFINITY AUDIX system may c all them, the numb er where they c an be reac hed , and whether or not the Outc alling feature is ac tive. Outc alls c an b e p lac ed to telephones and pagers. nPersonal Direc tory: Personal Directory permits each subscriber to create a p rivate list of c ustomized names. These aliases c orresp ond to other sub sc rib ers. As with the system d irec tory, the p ersonal d irec tory is q ueried b y name and used for ad dressing messag es, transferring c alls, and c reating mailing lists. nPlayb ac k and Rec ord ing Control: The Playbac k and Rec ord ing Control features are used b y anyone entering the DEFINITY AUDIX system who wants to c reate, leave, or listen to messag es. Using the Playb ac k Control feature, sub sc rib ers c an listen to their c all answer and voic e mail messag es, then rep lay the entire messag e or step b ac kward s or forward s in intervals. Using the Rec ord ing Control feature, c allers c an leave a c all answer messag e for a sub sc rib er, then rep lay the messag e and ed it it as nec essary. Sub sc rib ers c an c reate voic e mail messag es and d o the same. nPri o r it y M e s sa g e: This feature allows some sub sc rib ers to send p riority messages that will be specially marked and presented to recipients before other messages. Primarily an exec utive feature, it c an b e ad ministered b y c lass of servic e and b y sub sc rib er. Priority messag e status is togg led on and off b y p ressing a sing le key from the Op tions Menu. nPriority Outcalling: Priority Outc alling works with the Priority Message feature in that the rec ip ient c an elec t to b e notified b y outc alling only when a p riority messag e has b een rec eived. To p revent abuse of the func tion, p riority messag es c an only b e sent by sp ec ific sub sc rib ers. nPrivate Messag e: A DEFINITY AUDIX sub sc rib er c an d esig nate a messag e as private d uring messag e c reation, ad d ressing, or sc hed uling . This p revents the rec ip ient from forward ing the messag e to others. In ad d ition, p eop le who reac h the DEFINITY AUDIX system throug h the Call Answer feature c an p revent the rec ip ient from forward ing their message. Private messag e status is tog g led on and off b y p ressing a sing le key from the Options Menu. nSec u ri t y Pas sw o rd: The Sec urity Password feature p rohib its unauthorized ac c ess to the DEFINITY AUDIX system; thus, p reventing nonsubsc rib ers from ac c essing c onfid ential information, messag es, and lists.
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 394 DEFINITY AUDIX R1.0 D nShared Extension: The Shared Extension feature allows several sub sc rib ers to share a voic e mailb ox on one extension. Callers are p rompted to leave a message for a sp ec ific ind ivid ual or a g eneral messag e for anyone b y p ressing sp ec ific keys. nSystem Cloc k: This feature p rovid es an ac c urate internal c loc k that allows the DEFINITY AUDIX system to keep time without relying on the switc h. nTr a f f i c R e p o r t s: The Traffic Rep orts feature c ollec ts d ata on DEFINITY AUDIX system ac tivities d uring sp ec ified hours, days, and months. These rep orts indic ate how many sub sc rib ers are using the DEFINITY AUDIX system, when they use it, and how intensively. The system ad ministrator c an d efine rep ort c riteria to help manag e system resourc es and d etermine when ad d itional hard ware or ad ministrative c hanges are nec essary. nTransfer Into Mailb ox (DS Mod e Only): The Transfer Into Mailb ox feature allows an attend ant to transfer a c all into the DEFINITY AUDIX system, enab ling the c aller to rec ord a messag e for the sub sc rib er he/she was trying to reac h. nTransfer Out of AUDIX — Basic (DS Mod e Only): The Transfer Out of AUDIX — Basic feature allows any c aller who has reac hed the system to leave it and transfer to any extension in the switc h’s d ial p lan. nUntouc hed Messag e: A sub sc rib er can scan messag es or message head ers in the inc oming sec tion of the mailb ox without c hang ing the status from new to old, or from unop ened to old, by pressing (Hold ). This feature is availab le only in the inc oming sec tion of the mailb ox. nVoice Mail: Voic e Mail is like a “ verbal letter” that c an b e sent to one or more of the sub sc rib ers on the DEFINITY AUDIX system. The DEFINITY AUDIX system, in this c ase, b ec omes an elec tronic p ost offic e that d elivers sp oken messag es. Unlike the Call Answer feature (that offers the c aller an op p ortunity to leave a messag e if the c alled p arty is unavailab le), sub sc rib ers c an use the Voic e Mail feature to rec ord a messag e that is d elivered d irec tly to the rec ip ient’s Voic e Mailb ox (muc h as a note or memo is d elivered throug h c omp any mail). Thus, the Voic e Mail feature is a p roac tive means of p rovid ing information, whereas the Call Answer feature is reac tive. nVoice Mailb ox: A Voic e Mailb ox is a storag e area on d isk where voic e mail messag es are c reated and stored (the outg oing sec tion of the mailbox), and where voice mail messages from other DEFINITY AUDIX sub sc rib ers and c all answer messag es are rec eived and ac c essed (the inc oming sec tion of the mailb ox). From within the mailb ox, sub sc rib ers c an resp ond to messages in various ways. **H
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 395 DEFINITY AUDIX R2.0 D DEFINITY AUDIX R2.0 Control-link (CL) switc h integ ration mod e was ad d ed in Release 2.0. DEFINITY AUDIX R2.0 software runs in b oth CL mod e and DP mod e, althoug h there are a few features that work only in one mod e. In CL mod e, the system c an sup port a maximum of 16 voic e p orts and 40 hours of storage. The following features and c ommand s were part of Release 2.0 of the DEFINITY AUDIX system software: nDistrib uted Communic ations System (DCS): DCS is a switc h feature. More than one DEFINITY AUDIX system (op erating in CL Mod e) c an b e c onnec ted to a DCS Network d ep end ing on the switc hes used in the network; and the DEFINITY AUDIX systems c an exc hang e messag es throug hout the DCS Network using AMIS Analog Networking . nDial-b y-Name: The Dial-b y-Name feature allows c allers to transfer to any DEFINITY AUDIX subscriber by dialing the subscriber’s name instead of his/her extension number. nLeave Word Calling (CL Mod e Only): Leave Word Calling (LWC) is a switc h feature that allows p eop le within a c omp any to leave a p rerec orded messag e (req uesting their c all b e returned ) b y p ressing a button on their voic e terminal. If the c aller d oes not have a LWC b utton, the c aller c an d ial the LWC d ial ac c ess c od e followed b y the d estination extension. When integ rated with the DEFINITY AUDIX system in CL mod e, LWC does not allow the c aller to leave a sp oken messag e, b ut d oes id entify who c alled , the time and d ate of the c all, and the extension of the c aller. nRestart Command (CL Mod e Only): Allows sub sc rib ers who have reac hed the DEFINITY AUDIX system throug h the Call Answer feature to ac c ess their own mailb oxes b y typ ing the (Restart) c ommand . This is esp ec ially useful for long -distanc e c alls. nTransfer Into AUDIX (CL Mod e Only): The Transfer Into AUDIX feature allows an attend ant to easily transfer a c all into the DEFINITY AUDIX system, enab ling the c aller to rec ord a messag e for the sub sc rib er he/she was trying to reac h. nTransfer Out of AUDIX — Enhanc ed (CL Mod e): The Transfer Out of AUDIX — Enhanc ed feature allows any c aller who has reac hed the DEFINITY AUDIX system to leave it and transfer to any extension in the switc h’s d ial p lan. DEFINITY AUDIX R3.0 The following features were p art of Release 3.0 of the DEFINITY AUDIX system software: nAnnounc ement Sets: New announc ement sets were available with R3.0, and more than one announc ement set c an b e run simultaneously with the Multiling ual feature. These inc lud e: U.S. Eng lish (U.S. Eng lish Terse is availab le with the U.S. Eng lish announc ement set), U.S. 123, British English, Latin Spanish, Canadian Frenc h, and U.S. English TDD. *R
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 396 DEFINITY AUDIX R3.0 D nEnhanc ed Disc onnec t Detec tion: The Enhanc ed Disc onnec t Detec tion feature allows the DEFINITY AUDIX system administrator to ad minister one or two d ifferent mec hanisms for d etec ting d isc onnec ts — tone d etec tion and silenc e d etec tion — when the DEFINITY switc h is unab le to p rovid e reliable d isc onnec t information to the DEFINITY AUDIX system. nMultiling ual: The Multiling ual feature allows sub sc rib ers to hear voic e p rompts from the announc ement set of their c hoic e as long as the announc ement set has b een installed on the system. It also allows c all answer users a c hoic e b etween two lang uag es for g reeting s and promp ts. The c alled sub sc rib er’s c hosen primary announc ement set and sec ond ary announc ement set d etermine the languag es in whic h the c all answer user c an interac t with the system. The sub sc rib er’s c hosen log in announc ement set d efines the lang uag e in whic h the sub sc rib er interac ts with the system. All three announc ement sets — p rimary, sec ondary, and login — may be different. The Multiling ual feature also p rovides messag ing servic e to hearing -imp aired p eop le on the same system used for hearing p eople. An announc ement set using the tone-based p rotoc ol for Telec ommunic ations Devic e for the Deaf (TDD) c an b e run simultaneously with voic ed announc ement sets. nPlayb ac k and Rec ord ing Control (Enhanc ement): The system ad ministrator now has the ab ility to ad minister the numb er of sec ond s the DEFINITY AUDIX system will skip ahead or b ac k up when subsc ribers are using the Playb ac k and Rec ording Control feature. The ad ministrator c an sp ec ify 4-sec ond or 10-sec ond inc rements for the rewind and ad vanc e func tions. nTD D: The DEFINITY AUDIX system offers the TDD (Telec ommunic ations Devic e for the Deaf) announc ement set. The Multiling ual feature makes it p ossib le to p rovid e the TDD announc ement set on the same DEFINITY AUDIX system as voic e announc ement sets, satisfying the messag ing need s of b oth g roups of users with one system. nTDD Automated Attendant: The TDD announc ement set makes it more c onvenient to set up TDD automated attend ants that p rovid e automated attend ant servic e to hearing-imp aired c allers. nTransfer Out of AUDIX — Enhanc ed (Enhanc ement): There are two Transfer Typ es for Enhanc ed Call Transfer that ap p ly when the c aller p resses 0 to esc ap e to the op erator after being forward ed to the DEFINITY AUDIX system: —enhanced_no_cover_0 treats the c all as a red irec ted c all. The c all will not b e subjec t to c all c overag e or c all forward ing as d efined for the sp ec ified d estination extension. —enhanced_cover_0 treats the c all as a direct c all p rovid ing c all c overag e and c all forward ing as d efined for the d estination extension. The c overing extension p erson will not see (on the d isp lay set) who the c all was orig inally sent to.
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 397 DEFINITY AUDIX R3.1 D nUnd elete Messag e Command: An Und elete Messag e feature has b een ad d ed to the inc oming voic e mailb ox. Pressing (Und elete) will restore the p reviously d eleted messag e or head er. DEFINITY AUDIX R3.1 The following features were p art of Release 3.1 of the DEFINITY AUDIX system software: nAd ministrab le Interd ig it Timing on Rec eived DTMFs (Enhanc ement): Automated attendants c an work with rotary p hone users with the ad d ition of the Between Dig its at Auto-attend ant or Stand alone Menu field on the System-Parameters Features sc reen. This enhanc ement requires a p ulse-to-tone c onverter b etween the switc h and the c entral offic e. n Announc ement Sets: New announc ement sets were available with R3.1. These were German, Dutc h, and Portug uese. nAutomated -Attend ant Name Ad d ressing (Enhanc ement): If a c aller uses name add ressing within an automated -attend ant to transfer to an extension, and the letters entered matc h four or more names, the c aller is p rompted to enter more letters until three or fewer matc hes exist. When three or fewer matc hes exist, the c aller is p romp ted to c hoose one of the three names. nGeneric without an Announc ement Set: Every DEFINITY AUDIX system is ship p ed with a g eneric software d isk (without an announc ement set) and an announc ement set disk. The first-c hoic e announc ement set d isk is inc lud ed with the system. All ad d itional announc ement set d isks are p urc hasab le. nINTUITY Messag e Manager: INTUITY Messag e Manag er c lient software p rovid es some voic e p roc essing features at a PC that has ac c ess to the DEFINITY AUDIX server on a local area network. nNon-Addressed Message Retention (Enhanc ement): In R3.1, a sub sc rib er is g iven a sec ond op portunity to enter ad d resses for a messag e. If no ad d resses are entered the sec ond time and the sub sc rib er tries to send the messag e, the messag e is d eleted . nOutc alling to a Rad io Pag er (Enhanc ement): This enhanc ement allows sub sc rib ers to set up outc alling to a rad io p ag ing system b y allowing up to 60 digits (including pause indicators) in the outcalling digit string and allowing #s anywhere in the outc alling string . nPa s sw o rd A g i n g (Sec urity Password Enhanc ement): The system ad ministrator c an set Password Ag ing for all sec urity p assword s on the system whic h d efines the numb er of d ays a p assword is ac tive b efore a sub sc rib er must c hang e his/her p assword nPriority Desig nation on Call Answer (Enhanc ement): This enhanc ement to the Call Answer feature allows a c alling party leaving a c all answer messag e to mark it as a p riority message. **U
DEFINITY AUDIX System Release 4.0 Feature Descriptions Issue 5 May 1999 DEFINITY AUDIX Feature History 398 DEFINITY AUDIX R3.2 D DEFINITY AUDIX R3.2 The following feature c hang es were p art of Release 3.2: nD ig i t a l Po r t Em u l a t i o n: Digital port emulation was introduced for control link integ ration in Release 3.2. The term d isp lay set (DS) integ ration rep lac ed the term d ig ital p ort (DP) emulation to d esc rib e the system’s non-c ontrol-link mod e of op eration. nDig ital Networking: Dig ital Networking was introd uc ed in Release 3.2. nTr a f f i c R e p o r t s: New ad ministration sc reens were ad d ed to enhanc e the Traffic Rep orts feature. nOutc alling: In Release 3.2, the system ad ministrator was first allowed to limit the numb er of Outc all attemp ts the system would make to sub sc rib ers. DEFINITY AUDIX R4.0 The following feature c hang es were p art of Release 4.0: nAnnounc ement Sets: New announc ement sets b ec ame availab le with Release 4.0. These announc ment sets are not c omp atib le with releases earlier than 4.0. See Announc ement Sets for a c omp lete list of these Announc ment Sets. nSa v e Vo ic e: The Save Voic e feature was reintrod uc ed in Release 4.0. nAutomated Bac kup s: The system’s mag neto-op tic al (MO) d isk d rive allows nig htly and weekly b ac kups to b e overwritten one at a time without rewriting the entire disk. The tap e d rive on earlier releases of the system would erase entire bac kup tap es if they were not rep lac ed . nDig ital Networking: Only one Digital Networking p ort is availab le for Release 4.0. See Dig ital Networking and DEFINITY AUDIX System — Dig ital Networking , 585-300-534, for more information about the imp ac ts of these c hanges.
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 399 Abbreviations Abbreviations A AC alternating c urrent ACD automatic c all d istrib ution ADAP ad ministration and d ata acq uisition pac kag e ADU async hronous data unit ALT assemb ly load and test AMIS Aud io Messag ing Interc hange Sp ec ification API application programming interface AUDIX Aud io Information Exc hang e AW G Americ an wire g aug e B BIOS basic input/output system bps bits per second BRI b asic rate interfac e BSC b inary synchronous c ommunic ations BTU British thermal unit C CCA call c lassific ation analysis CDH call d ata hand ler process CELP cod e exc ited linear predic tion CIC customer information c enter CICS customer information c ontrol system CL control link CMC Comp ac t Modular Cab inet CO central offic e COIN central offic e imp lemented network COM1 serial communications p ort 1 COM2 serial communications p ort 2 COR class of restriction COS class of servic e CPU central processing unit CSI called subsc rib er information CTS clear to send
DEFINITY AUDIX System Release 4.0 Feature Descriptions 585-300-206 Issue 5 May 1999 Abbreviations 400 D DAC d ial ac cess cod e DC d irec t current DCE d ata c ommunic ations eq uip ment DCIU d ata c ommunic ations interfac e unit DCP d ig ital c ommunic ations p rotoc ol DCS distributed communications system DID direct inward dialing DIP d ata interfac e p roc ess DMA d irec t memory ac c ess DNIS d ialed numb er id entific ation servic e DOSS Delivery Operations Sup p ort System DS d isp lay set DSP digital signal processor DSU d ata service unit DTE d ata terminal equipment DTMF d ual tone multifreq uency DTR d ata terminal read y E EIA Elec tronic Ind ustries Assoc iation ESD electrostatic d isc harg e ESS electronic switc hing system F F Fahrenheit FIFO first-in first-out FOOS fac ility out of servic e G GBCS Glob al Business Communic ations Systems GOS g rad e of service H Hz hertz I IDI isolating d ata interface IMAPI I NTUITY messaging ap p lication p rog ramming interfac e