Lucent Technologies Definity Audix System Feature Descriptions Manual

							Leave Word Calling (CL Mode Only) 
151  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
Leave Word  Calling  (LWC) is a switc h feature that allows 
p eop le within a c omp any to leave a p rerec orded  messag e 
(requesting  that their c all b e returned ) b y p ressing  a b utton 
on their voic e terminal. If the c aller d oes not have a LWC but-
ton, the c aller c an dial the LWC d ial ac c ess c od e followed  b y 
the d estination extension. As integ rated  with the DEFINITY 
AUDIX system, LWC d oes not allow the c aller to leave a sp o-
ken messag e, b ut d oes id entify who c alled , the time and  
d ate of the c all, and  extension of the c aller.
Wh o h a s i t: All DEFINITY AUDIX subsc rib ers 
c an leave and  rec eive LWC 
messag es as long  as LWC is 
c orrec tly ad ministered  on a 
comp atible switch.
Wh o c o n t r o l s i t: The switc h ad ministrator assig ns 
LWC for switc h users who have 
the LWC feature b utton on their 
voic e terminals, or assig ns a LWC 
d ial ac c ess c od e for users who 
d o not have this feature b utton. If 
the DEFINITY AUDIX system is 
the p rimary messag e servic e, 
LWC should  be ad ministered  on 
the switch to d eliver messag es to 
that system.
Wh o c a n a c c e s s it: Any c aller who has LWC 
p ermission c an use it to leave 
messag es in a DEFINITY AUDIX 
sub sc rib er’s mailb ox. Only 
DEFINITY AUDIX sub sc rib ers c an 
ac c ess or d elete the LWC 
messag es in their Voice 
Mailb oxes.
nLWC should  b e used only in sys-
tems set up  in c ontrol link switc h 
integ ration mod e, preferably with 
the switc h ad ministered  to send  
LWC messag es to the DEFINITY 
AUDIX system.
nThe Call Answer and Voice Mail 
DEFINITY AUDIX features larg ely 
rep lac e Leave Word  Calling . Gen-
erally it is more effic ient to leave 
d etailed  voic e (instead  of LWC) 
messag es.
nIf LWC is set up  to d eliver mes-
sag es to the DEFINITY AUDIX 
system, c allers c annot later c an-
cel LWC messag es sent to 
DEFINITY AUDIX sub sc rib ers as 
they c an using adjunct processor 
or switc h LWC fac ilities.
nLWC messag es c annot b e for-
ward ed .
Leave Word Calling (CL Mode Only)
N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Leave Word Calling (CL Mode Only) 
152 Applications 
Applications
The LWC feature is the q uic kest way to ask someone to return your c all. It is 
p artic ularly useful for someone c alling  many c o-workers on the same switc h, 
some of whom are not DEFINITY AUDIX subsc rib ers. (If all rec ip ients of the 
messag e are DEFINITY AUDIX subscrib ers, using  a mailing  list to d istrib ute a 
voic e messag e is g enerally more effic ient. See the Mailing  List
 and Voic e Mail 
features.) 
Considerations
LWC can be administered or re-administered to store LWC messages on: 
nThe DEFINITY AUDIX system 
nAn ad junc t p roc essor 
nTh e  s w i t c h  
The first method  is g enerally p referab le in that the messaging  is integ rated ; LWC 
messag es are ac c essed  along  with other DEFINITY AUDIX messag es. A minor 
d rawb ac k is that c allers c annot later c anc el LWC messages as they c an if those 
messag es are stored  on the switc h or ad junc t p roc essor. 
If the messag es are stored  on an ad junc t p roc essor, DEFINITY AUDIX 
sub sc rib ers are notified  of “ new elec tronic  text messag es”  the next time they log  
on to the DEFINITY AUDIX system, and  must retrieve the LWC messag es b y 
ac c essing  a proc essor terminal or c alling a messag e c enter. 
If the messag es are stored  on the switc h, DEFINITY AUDIX sub sc rib ers are 
notified  of “ new Leave Word  Calling  messag es”  the next time they log  on to the 
DEFINITY AUDIX system, and  must retrieve the messag es b y using  their display 
p hone or c alling  a messag e c enter. 
In the latter two c onfig urations, two sep arate messag ing  systems (DEFINITY 
AUDIX and  LWC) are using  the same messag e-waiting  ind ic ators (MWIs). In 
these setup s, system ad ministrators mig ht want to remind  users that their MWIs 
will stay on until 
all (LWC and  DEFINITY AUDIX) messag es have b een retrieved . 
In most c ases, it’s b est to have LWC messag es d elivered  to the DEFINITY AUDIX 
system.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Leave Word Calling (CL Mode Only) 
153 Requirements 
Requirements
The LWC feature is availab le on all DEFINITY AUDIX systems that are installed  
using the c ontrol link switc h integ ration method . An ad junc t p roc essor or extra 
memory on the switc h is not req uired . 
NOTE:
If LWC storag e is c hang ed  from one sourc e (suc h as the switc h) to leave 
messag es on the DEFINITY AUDIX system, sub sc rib ers must first retrieve 
all LWC messag es from the p revious servic e b efore LWC is ad ministered  
for the DEFINITY AUDIX system. Otherwise, their messag e-waiting  lamp s 
will always remain lit. 
Feature Operation
This sec tion d esc rib es how the leave word  c alling  works when the switc h is 
ad ministered  to send  LWC messag es to the DEFINITY AUDIX system. 
A user with LWC p ermission may p lac e the LWC messag e b efore, d uring , or after 
the c all is answered . For examp le, a LWC messag e may b e left while the c alled  
sub sc rib er’s p hone is ring ing , b usy, or answered . LWC may also b e sp ec ified  if a 
c all has b een routed  to c overage or a c overing  ag ent. To leave a LWC message 
on a switc h, the c aller p resses the LWC feature b utton or d ials the LWC d ial 
ac c ess c od e followed  b y the d estination extension. The switc h then send s the 
c alling - and c alled-extension information to the DEFINITY AUDIX system. The 
DEFINITY AUDIX system g enerates a voic e messag e from this information, 
id entifying  the c aller, time, and  d ate of the messag e. The DEFINITY AUDIX 
system then p lac es the messag e in the c alled  sub sc riber’s inc oming  mailb ox. 
The MWI feature rep orts that a new messag e has b een rec eived. 
The DEFINITY AUDIX Sub sc rib er is notified  of “ new voic e mail messag es”  the 
next time the system is ac c essed . LWC messag es are retrieved just as normal 
messag es are retrieved . The DEFINITY AUDIX system identifies the message as 
“ leave word  c alling”  and p rovid es the c aller’s extension numb er, the time, and  
the d ate of the c all. If the c all is from another DEFINITY AUDIX sub sc rib er, the 
DEFINITY AUDIX system also id entifies the c aller b y name. The stand ard  
messag e is “ p lease return the c all,”  followed  b y the extension numb er. 
After listening  to the LWC messag e, the sub sc rib er c an c all the orig inator of the 
messag e b y p ressing      and  the DEFINITY AUDIX System will automatic ally 
p lac e the c all. 
Interactions with Other Features
This sec tion identifies the interac tions of the LWC feature with switc h features and 
other DEFINITY AUDIX features. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Leave Word Calling (CL Mode Only) 
154 Interactions with Other Features 
Interactions with Switch Features
The LWC feature interac ts with the switc h in the following  ways: 
nLuc ent Tec hnolog ies 3B2 Messag ing  Server:   If a DEFINITY AUDIX 
sub sc rib er is a 3B2 Messag ing  Server p rinc ip al, you may wish to 
ad minister LWC messag es to b e routed  to the Messag e Server. LWC 
should  normally b e routed  to the user’s main messag e servic e, and  that 
servic e should  b e the last point in the sub sc rib er’s c overage p ath. 
nCall Answer:   A c aller may p lac e a LWC messag e instead of rec ording  a 
voic e messag e if red irec ted  to the DEFINITY AUDIX system b y the Call 
Answer feature. If a c aller p lac es a LWC messag e in ad d ition to a voic e 
messag e, the called  sub scrib er receives two messag es: one LWC 
messag e, and  one Call Answering  messag e. 
NOTE:
Usually c allers rec eive a c onfirmation tone (three short b ursts) after 
p lac ing  a LWC messag e. However, if the Call Answer feature is 
voic ing  a greeting  or rec ord ing a messag e, no c onfirmation tone is 
g iven, even thoug h LWC still works. Sometimes a b rief b lank 
messag e is rec ord ed  d uring  the LWC op eration (suc h as 
background noise while the LWC button is being pressed). 
nCall Coverag e:   A c aller may p lac e a LWC messag e at any p oint in a 
c all-c overag e p ath. LWC messag es for a DEFINITY AUDIX sub sc rib er are 
red irec ted  to the DEFINITY AUDIX System and p lac ed  in the inc oming  
mailb ox for the orig inally c alled  p arty. 
nCall Forward ing:   LWC messag es are not forward ed  b y the Call 
Forward ing feature, b ut remain at the c alled  sub sc rib er’s loc ation. If Call 
Forward ing red irec ts a c all to another nod e in a DCS Network, LWC 
c annot b e used  to leave a messag e (the LWC messag e is sent only to the 
local node). For more information, see Appendix D. 
nDCS Network Transp arenc y:   LWC messag es may b e g enerated on the 
loc al switc h or on a transparent remote switc h in a DCS Network. For more 
information, see App end ix D. 
nLWC Canc el:   Callers may not c anc el a LWC messag e whic h has been 
red irec ted  to the DEFINITY AUDIX system (unlike PBX AP, 5ESS Switc h 
AC P,  o r  PBX s w i t c h  LWC ) .  
nMWI:   The messag e-waiting  lamp  (if sup p orted ) should b e ad ministered 
on the switc h to lig ht when new messag es are rec eived . Other MWIs (suc h 
as stutter dial tone) should  b e administered  on the switc h if ap p rop riate. 
Interactions with Other DEFINITY AUDIX 
Features
The LWC feature interac ts with other DEFINITY AUDIX features as follows:  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Leave Word Calling (CL Mode Only) 
155 Interactions with Other Features 
nCall Answer:   The LWC feature g ives internal c allers (on the same switc h 
as the c alled  sub sc rib er) an ad ditional c all answer op tion. If the c alled  
susb c rib er d oes not answer, the c alling  sub sc rib er c an simp ly p ress the 
LWC b utton rather than leaving  a more involved  or c omp lete c all answer 
messag e. 
nMWI:   On systems installed using the digital port switch integration 
method , the LWC feature is used  b y the DEFINITY AUDIX System to 
ac tivate the MWIs. For these systems, it’s b est not to enab le LWC for any 
of the users on the switc h. 
nVoice Mailb ox:   LWC messag es are p lac ed  in a sub sc rib er’s inc oming  
mailb ox if LWC is ad ministered  through the switc h to d irec t messag es to 
the DEFINITY AUDIX system. Only the sub sc rib er c an ac c ess or d elete 
these messag es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Leave Word Calling (CL Mode Only) 
156 Interactions with Other Features  
						

							Login Announcement 
157  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Log in Announc ement feature enab les the system ad min-
istrator and other desig nated  users (b road c asters) to c reate 
a voic e mail messag e that is automatic ally played  to all sub -
sc rib ers every time they log  in to the DEFINITY AUDIX sys-
tem. The announc ement c an also b e sent to d esig nated  
remote AMIS sub scrib ers. The system ad ministrator assig ns 
one 
broadcast mailbox for hold ing  an ac tive Log in 
Announc ement and  Broad c ast Messag es.
The announc ement is c reated  as a normal voic e messag e 
and  p layed to all subsc rib ers. The Log in Announc ement 
g oes to all sub sc rib ers of the system and  p rob ab ly should  b e 
rec ord ed  in all system lang uag es. The b road c aster op tion-
ally sp ec ifies the exp iration d ate of the announc ement, whic h 
is the last d ay it should  b e p layed  to rec ip ients.The b road -
c aster may also tell the DEFINITY AUDIX system to d eac ti-
vate 
d ial-throug h for the Log in Announc ement.If d ial-throug h 
is ac tivated  (this is the d efault mod e), the system will 
resp ond  to keyp ad  c ommand s while the Login Announc e-
ment is p laying , allowing  the rec ip ient to skip  the announc e-
ment. However, if dial-throug h c ap ab ility is not ac tivated , the 
system will ig nore any c ommand s while the announc ement is 
playing.
Log in Announc ements d o not turn on messag e-waiting  indi-
c ators (MWIs), so should  not b e used  for emerg enc y 
announc ements.
Wh o h a s i t: The system ad ministrator 
d esig nates who c an send  Log in 
Announc ements.
Wh o c o n t r o l s i t: Broad c asters and  the system 
ad ministrator c ontrol how and  
when Login Announc ements are 
sent.
Wh o c a n a c c e s s it: Log in Announc ements are p layed  
to all DEFINITY AUDIX sub sc rib ers 
who log  in while the 
announc ements are ac tive.
nLog in Announc ements are not 
p lac ed  in rec ip ients’ mailboxes. 
The only way to hear Log in 
Announc ements is to log  in to the 
system.
nRec ip ients c annot delete, save, or 
manip ulate Log in Announc ements 
in any way.
nOnly one Log in Announc ement 
can be active at a time.
nLog in Announc ements are never 
resc hed uled  for future d elivery 
after one d elivery attemp t.
nLog in messages c an be c reated 
from any mailb ox with log in 
announc ement permission.
nIt is only nec essary to ac c ess a 
b roadc ast mailb ox when 
deleting 
b roadc ast and log in messages.
Login Announcement
C O S,  Su b 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Login Announcement 
158 Applications 
Applications
This feature is used  p rimarily for keep ing  sub sc rib ers ab reast of c hanges in the 
system. If set as nond ial-throug h, it ensures that anyone log g ing  into the system 
will hear the announc ement. Rec ip ients are not notified  of the new 
announc ement, so Log in Announc ements should  not b e used  for emerg enc ies or 
where timing  is c ruc ial. 
Requirements
The system ad ministrator must g ive selec ted  sub sc rib ers p ermission to send  
Log in Announc ements (using  the Subsc rib er sc reen). The ad ministrator must 
also assig n a broad c ast mailb ox (using  the same sc reen) b efore using  the 
feature. The special broadcast mailbox is a unique type of DEFINITY AUDIX 
sub sc rib er and c annot rec eive messag es from other sub sc rib ers, however this 
mailb ox c an store a maximum of 16 Broad c ast Messag es and  one Log in 
Announc ement. The DEFINITY AUDIX system informs b roadc asters that new 
Log in Announc ements are 
nond eliverab le if the b road c ast mailbox alread y hold s 
a Log in Announc ement whose expiration d ate has not yet p assed . 
Feature Operation
The system c onserves resourc es b y using  an elec tronic  p ointer at the log in 
interfac e that transp arently d irec ts eac h rec ip ient to a sing le Log in 
Announc ement. This also allows the announc ement to b e c onveniently d eleted . It 
can be manually deleted by the broadcaster at any time, or automatically deleted 
after the sp ec ified  expiration d ate has p assed . Log in Announc ements are always 
retained  in the assig ned  b road c ast mailb ox. Log in Announc ements are 
not 
automatic ally resc hed uled  for another d elivery attemp t when d elivery fails. 
Broad c asters c reate, edit, and  op tionally ad d ress a messag e in the normal way. 
After ap p roving  the messag e, they c an make it a log in announc ement b y simp ly 
p ressing  .
NOTE:
Log in Announc ements c an b e c reated  from any mailb ox with log in 
announc ement p ermission. 
It is not nec essary to log  in to the b roadc ast 
mailb ox to c reate a log in announc ement or a b road c ast message
. 
9 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Login Announcement 
159 Feature Operation 
Making a Message a Login Announcement
Figure 13. Login Announcement Operation
The p roc ed ures for making  a messag e a Log in Announc ement are summarized  
below. 
1. Log  into the DEFINITY AUDIX system. 
2. Press   or   to rec ord  or review a messag e. 
3. Rec ord , ed it, and  ad d ress a messag e ac c ord ing  to the p roc edures listed  
in the 
Voice Mail feature d esc rip tion. 
4. Listen to the system rec ite the d elivery options to you. You may have up  to 
six d elivery op tions availab le after ad dressing  a messag e, d ep end ing  on 
the p ermissions you have b een assig ned . If the system rec ites only the 
first few op tions, you p rob ab ly don’t have permission to send  a Log in 
Announc ement, and should  c ontac t your system ad ministrator. These 
d elivery op tions are also availab le for Broad c ast Messag es and  Priority 
Messages. See the proc edures listed for those features. 
5. Press   to mark the messag e as a Log in Announc ement. 
² See theVoice MailandVoice Mailboxfeatures for these procedures.
³ Only presented if user has permission.
# Month DayEnterListen
3 Schedule
Delivery
4File a
Copy1
Private
2
Priority³
# Approve
9 Login³
## ApproveLog Into
AUDIX
1 Record
Message
4
Review
Outgoing
MessagesRecord or
Edit
Message²
Return to Activity Menu
Login
Options
M
*
Change
Expiration
Date
2
# Approve# Approve
Dial
Through Nondial-
Through
11
14
9 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Login Announcement 
160 Feature Operation 
6. Do one of the following: 
nPress   ag ain to remove log in announc ement status. 
nEnter one of the following  d elivery op tions: 
— Press   to sched ule d elivery. 
See the Delivery Sc hed uling  Feature for more information. 
— Press   to file a c op y of the message in the File Cab inet 
p ortion of your mailb ox. 
These op tions are 
togg le switches. By p ressing each key 
rep eated ly, you c an turn eac h d elivery option on and  off like a lig ht 
switc h. Other d elivery op tions are availab le, b ut a Log in 
Announc ement c annot 
also be a p rivate, p riority, or broad c ast 
messag e. See the p roc ed ures listed  for those features. 
7. If you have d esig nated  the messag e as a Log in Announc ement, d o one of 
the following : 
nPress   to app rove your messag e status and  return to the Ac tivity 
Menu. 
nPress     to c hange the login announc ement options. 
Go on to one or b oth of the following  sec tions (
Tu r n i n g  o f f  
Dial-Through Capability
, and  Changing the Message Expiration 
Date
). 
Turning Off Dial-Through Capability
Figure 14. Turning off Dial-Through Capability
9
3
4
#
*M
1
Dial-Through
1Non-dial-Through
2
Date Expiration Change
Approve
#
*
Login
Options
*M