Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
341 Feature Operation 
b . You may either d eliver the messag e immed iately b y p ressing  
 again, or first enter a d elivery op tion as d esc rib ed  in step  
5 of the p revious sec tion, 
Recording a Voice Mail Message, 
then p ress   to ap p rove your op tions. 
After you have c omp leted  this step , you will b e returned  to the Ac tivity 
Menu. 
NOTE:
Voic e mail messag es c reated  at the PC using  INTUITY Messag e Manag er 
can be addressed using I
NTUITY Messag e Manag er. See the online help  
for instruc tions.
Speed and Volume Control
The DEFINITY AUDIX system p rovides sub scribers with the ab ility to control the 
sp eed  and volume at whic h voic e p rompts and  messag es are p layed . The 
c ommand s shown in the following  figure d o not c hang e the p romp ts or 
messag es, only the sp eed  and  volume at whic h you hear them. 
After p ressing  one of the keys shown in the fig ure several times, the sp eed  or 
volume stays at the lowest or hig hest setting . 
Figure 58. Speed and Volume Control
#
#
2  1
*0 #9  8  7 4 5 63
Increase Speed
Decrease Speed Decrease Volume Increase Volume 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
342 Feature Operation 
Nondeliverable Messages
If messages c annot b e d elivered  b ec ause of inc orrec t ad d resses, nonexistent 
remote subscrib ers, or full mailb oxes, the originating subscrib er will receive a 
nondeliverable message notific ation. The messag e will b e p lac ed  in the 
nondeliverable sec tion of the sub sc rib er’s outg oing  mailb ox.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
343 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Voic e Mail feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Voic e Mail feature is exc lusively a DEFINITY AUDIX feature and  has no d irec t 
interac tions with any switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Voic e Mail feature interac ts with other DEFINITY AUDIX features in the 
following  ways: 
nADAP:   Voic e Mail traffic  d ata c an b e transferred  to a personal c omp uter 
(PC) using  ADAP. Information (stored  in d BASE III PLUS format on the PC) 
on Voic e Mail inc lud es: sub sc rib er use of Voic e Mail, remote Voic e Mail 
messag e use, and  the number of Voic e Mail messag es c reated  and sent 
(daily or hourly). 
nDelivery Sched uling:   DEFINITY AUDIX sub sc rib ers c an use the Delivery 
Sc heduling  feature to sc hed ule when a Voic e Mail messag e is to b e 
d elivered  to the intend ed  rec ip ient(s). 
nDirec tory:   The DEFINITY AUDIX system keep s a d irec tory of sub sc rib er 
names and  extension numbers. Callers may use the       (Names and  
Numbers Direc tory) c ommand  to find  out the name or extension numb er of 
a DEFINITY AUDIX sub sc rib er to whom they want to send  a Voic e Mail 
messag e. This c ommand  c an also be used  to verify that the p erson the 
c aller is trying  to send  a messag e to is a DEFINITY AUDIX sub sc rib er. 
nINTUITY Messag e Manager:  Sub sc rib ers c an c reate and  transmit voic e 
mail messag es at their PC using  I
NTUITY Messag e Manag er.
nMailing  List:   After a Voic e Mail messag e has b een c reated , it c an be 
easily sent to many sub sc rib ers using  a Mailing  List. 
nMessag e Send ing  Restric tions:   Subscribers can be categorized as 
memb ers of sp ec ific  c ommunities that are allowed  to send  Voic e Mail 
messag es only to other memb ers of that group  or to other sp ec ific  g roup s. 
nMWI:   New messag es lig ht the messag e-waiting lamp  (if availab le) or 
ac tivate an aud ib le message-waiting  ind ic ation. In most c ases, when the 
last new messag e or header in the inc oming  mailb ox is sc anned , the lig ht 
g oes out. The exc ep tion is when a messag e is retained  in the new 
category using the 
Untouc hed  Messag e feature. An untouc hed  messag e 
leaves messag e-waiting  ind ic ation ac tive. 
**N 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mail 
344 Interactions with Other Features 
nMultiling ual:   If the Multiling ual feature is ac tivated , the Log in 
Announc ement Set sp ec ified  on either the Sub sc rib er or Class of Servic e 
sc reen is used for all subscriber prompts. 
nName Record by Subscriber:   Head er information attac hed  to a Voic e 
Mail messag e c an c ontain the send er’s name voic ed  b y the sender 
instead  of the ad ministrator. 
nOnline Help:   While c reating  and ad d ressing  Voic e Mail, the system 
g uid es the sub sc rib er throug h eac h step . However, if the sub sc riber 
req uires more information, an online help  fac ility is availab le b y p ressing  
  . The system will d efine the ac tivity that the subsc rib er is using  and  
will voic e all options availab le at that sp ec ific  p oint in the proc edure. 
nOutc alling:   When a Voic e Mail messag e has b een d elivered  to a 
sub sc rib er’s mailb ox, the Outc alling  feature (if ac tivated ) will inform the 
sub sc rib er that a new messag e exists b y p lac ing a c all to a p red efined  
telephone or pager. 
nPlayback and Recording Control:   While c reating a Voic e Mail messag e, 
sub sc rib ers c an use the Playb ac k and  Rec ord ing  Control feature to 
mod ify new or existing  messag es. 
nPri o r it y M e s sa g e:   Voic e Mail messages c an be g iven p riority status. 
These messag es will b e sp ec ially marked  and  p referentially presented  to 
rec ip ients. 
nPriority Outcalling:   When a p riority messag e has b een d elivered  to a 
sub sc rib er’s mailb ox, the Priority Outc alling  feature (if ac tivated ) will 
inform the sub sc rib er that a new messag e exists b y p lac ing a c all to a 
predefined telephone or pager. 
nPrivate Messag e:   Voice Mail messages can be made private (the 
rec ip ient will not b e allowed to forward  the messag e to other sub sc rib ers). 
nTr a f f i c  R e p o r t s:   Subscriber use of Voice Mail can be monitored and 
analyzed  using the Traffic  Rep orts feature. Sp ec ific ally, d ata is g athered  
on the numb er of Voic e Mail messag es c reated , the averag e storag e time 
of a Voice Mail message, the number of messages rescheduled for 
d elivery, the numb er of messag es sent to remote systems, and  the 
numb er of Voic e Mail messag es and  sessions that oc c urred  d uring  p rime 
time and  nonp rime time. 
nUntouc hed  Messag e:   The Untouc hed  Messag e feature p rovides the 
ab ility to listen to a new Voic e Mail messag e (in the inc oming  sec tion of the 
Voice Mailbox) and by pressing       (Hold) leave the message in the 
new c ateg ory. Thus, the MWI remains ac tive for this messag e. 
nVoice Mailb ox:   Voice Mail messages are created in the outgoing section 
of a sub sc rib er’s Voic e Mailb ox. After the messag e is c reated , it c an b e 
stored  in the file c abinet sec tion of the mailb ox and  sent to other 
sub sc rib ers where it is stored  in the inc oming  sec tion of their mailb oxes. If 
the messag e c annot b e delivered , it will remain in the outg oing  sec tion of 
the send er’s mailb ox. 
*H
**H 
						

							Voice Mailbox 
345  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
A Voic e Mailb ox is a storag e area on d isk where voic e mail 
messages are created and stored (the outgoing section of 
the mailb ox), and  where voic e mail messag es from other 
sub sc rib ers and c all answer messag es are rec eived  and 
ac c essed  (the inc oming  sec tion of the mailb ox).
Wh o h a s i t: All sub scrib ers automatically 
rec eive a Voic e Mailbox when they 
are administered  on the system.
Wh o c o n t r o l s i t: The system ad ministrator c ontrols 
specific features for subsc ribers’ 
mailb oxes suc h as the ord er that 
messag es p lay, the leng th of time 
messag es are stored , and the 
amount of d isk sp ac e availab le.
Wh o c a n a c c e s s it: D EFI N I TY AU D I X s ys t e m  
sub sc rib ers c ontrol ac c ess to their 
individ ual mailb oxes throug h a 
p rivate, user-d efined  p assword. 
Other users or outsid e c allers c an 
leave messag es in a sub sc rib er’s 
mailb ox, but c annot ac c ess or 
c hang e messag es or p rivate 
mailing  lists in that mailbox.
N/A
nMessag es and  head ers stored  in 
a sub sc rib er’s Voic e Mailb ox auto-
matic ally exp ire after an interval 
set b y the system ad ministrator.
nPersonal g reeting s (used  for Call 
Answer and  Automated  Attend ant 
menus) are also stored  in sub -
sc rib ers’ Voic e Mailb oxes. There 
is no exp iration time limit for p er-
sonal g reeting s.
nMailing  Lists are also stored  in 
sub sc rib ers’ Voic e Mailb oxes. 
There is no exp iration time limit for 
Mailing  Lists.
nIf a sub sc rib er is low on storag e 
sp ac e in his/her Voic e Mailb ox, a 
warning messag e is given when 
the sub sc rib er log s in to the sys-
tem.
Voice Mailbox
     N/A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
346 Applications 
Applications
The Voice Mailbox feature has many applications. A voice mailbox is not only 
used  to c reate and  d eliver voic e mail messages to other sub sc rib ers, b ut it c an 
also store messag es (and  other information) as shown in the following  list. 
nAttend ant Menu: This is a menu voic ed by the system that p rovides c allers 
with op tions for c all transfers (no exp iration). 
nBulletin Board: Where messages are p osted  so that any c aller c an ac c ess 
them (no expiration). 
nFi l e  C a b i n e t : Where messag es are saved  (for referenc e) b y sub sc rib ers in 
the outg oing  sec tion of their mailb oxes (exp iration is set b y system 
ad ministrator und er outg oing  mailb ox). 
nInc oming  Mailb ox: Where new messag es are rec eived  b y sub sc rib ers and  
saved  messag es are stored . 
nMailing  Lists: These are addresses of regular DEFINITY AUDIX 
sub sc rib ers (no exp iration). 
nPersonal Greeting s: These are p ersonal messag es used  for the Call 
Answer feature (no exp iration). 
nUndelivered Messages: These are messag es sc hed uled  for d elivery b ut 
not yet sent. 
nNondeliverable Messages: These are messag es that c ould  not b e 
delivered. 
Requirements
The Voic e Mailb ox feature has no req uirements other than those of the DEFINITY 
AUDIX system itself. 
Feature Operation
Sub sc rib ers ac c ess their Voic e Mailb oxes b y log ging  into the DEFINITY AUDIX 
system. Sub sc rib ers may use a touc h-tone voic e terminal or telep hone 
(rec ommend ed ) or a rotary p hone if a tone generator is used . Sub sc rib ers first 
d ial the main DEFINITY AUDIX numb er. When the system answers, they enter 
their extension number and  p assword . The p assword  p reserves sec urity for the 
system and  p revents unauthorized  ac c ess to subsc ribers’ messag es. 
After a sub sc rib er log s in, the system p lays a Log in Announc ement (if one is 
ac tive), and  then voic es the name of the sub sc rib er. The system next reports the 
numb er of broad c ast, p riority, p rivate, and other new messag es (if any) that were 
rec eived . Eac h messag e c onsists of two p arts: the header and  the messag e itself 
(you mig ht think of head ers as envelop es that c ontain your messag es).  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
347 Feature Operation 
Your messages will contain the following information: 
Voic e Mailb oxes are d ivid ed  into two sec tions: the inc oming  mailb ox, and  the 
outgoing mailbox. 
Figure 59. Voice Mailbox Sections
HeaderThe time and  date of d elivery and  the typ e of messag e: Call 
Answer, AMIS Analog , or Voic e Mail. You will also be notified  if 
the message is a p rivate, p riority, or b road c ast messag e. If 
your inc oming  messag e is from another DEFINITY AUDIX 
sub sc rib er, the system will tell you the send er’s name and  
extension number. With Call Answer, the system will tell you the 
name and  extension numb er of the c aller if the c aller is a 
sub sc rib er on your system. If the c all is from an internal c aller 
who is 
not a DEFINITY AUDIX sub sc rib er, the system will tell 
you the extension numb er of the c aller, b ut not the name. 
Messag eThe c aller’s sp oken messag e or, in the c ase of a nond eliverab le 
message notific ation, a stand ard  system messag e. 
INCOMING SECTION
·New
·Unopened
·OldMessage
Waiting
Indicator
OUTGOING SECTION·Delivered
·Undelivered
·Nondeliverable
·Filed
·Accessed
VOICE
MAILBOX 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
348 Feature Operation 
Incoming Mailbox
The inc oming  sec tion of the mailb ox rec eives messag es from DEFINITY AUDIX 
sub sc rib ers, g uest-p assword  users, the DEFINITY AUDIX system 
(nond eliverab le messag e notific ation), and all c allers who are red irec ted  to the 
system throug h the Call Answer features. These messag es may b e saved, 
d eleted , sent b ac k to the send er, or forward ed  to another sub sc rib er with a 
messag e attac hed  (unless the messag e has b een d efined  as private). 
The DEFINITY AUDIX system sep arates your inc oming  mail into three c ateg ories: 
new, unop ened , and  old . Unless your system ad ministrator has reset the ord er, 
you will hear them in the following  ord er: 
New Messag esMessag es and  head ers that have not yet b een 
listened to. If you have a messag e-waiting lamp, it 
turns off after you have listened to all of your new 
messag es. However, when a messag e is retained  in 
the 
new messag e c ateg ory, using  the Untouc hed  
Messag e feature, the messag e-waiting  lamp  
remains lit. 
Unopened MessagesMessag es whose head ers you have heard , b ut the 
messag e itself you have not yet listened  to. The 
messag e-waiting  lamp  d oes not stay on for an 
unop ened messag e after you listen to its head er. 
Old  Messag esYou c an also ask your system ad ministrator to set 
the order in which your individual messages are 
heard  within the inc oming  sec tion of your mailb ox: 
either the last messag e rec eived  to b e the first one 
p layed  (lifo) or the first messag e rec eived  to b e the 
first one p layed  (fifo). Note that Broad c ast 
Messag es are always p layed  first followed by any 
Priority Messag es that you rec eive.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
349 Feature Operation 
Outgoing Mailbox
The outgoing section of a mailbox stores messages created or forwarded by 
sub sc rib ers until they c an b e d elivered  to the intend ed rec ip ient(s). Unless you 
ask your system ad ministrator to reset the order in whic h you ac c ess your 
outgoing mailb ox c ateg ories, you will hear them in the following  order: 
Fi l e d  M e s s a g e sCop ies of messag es that are c reated  to send  
to other sub sc rib ers c an b e saved in the 
outgoing sec tion of a mailb ox for future 
reference. These messag es may later be 
ac c essed , modified , ad d ressed  and  sent 
ag ain, or d eleted . 
Undelivered MessagesMessag es that have not yet b een sent (for 
examp le, those sc hed uled  for d elivery at a 
future time or d ate). Messag es and  their 
ad d resses may b e ac c essed  or c hanged  at 
any time b efore delivery. 
Nondeliverable MessagesCop ies of messag es that c ould  not b e 
d elivered . The system will attemp t to d eliver 
the messag e up  to 10 times (this limit is set b y 
the system ad ministrator on the 
System-Parameters Features sc reen before 
p lac ing the messag e in this c ateg ory. Usually 
this ind ic ates that the intend ed  rec ip ient’s 
inc oming  mailb ox is full. On AMIS networks, 
this may mean the remote sub sc rib er d oes not 
exist (the send er p rob ab ly misd ialed the 
ad d ress) or that there were transmission 
problems across the analog lines. 
Messag es d efined  as “ nond eliverable”  may b e 
resc hed uled  for d elivery with a new ad d ress, 
or altered  to allow forward ing  if need ed . 
Delivered  MessagesCop ies of messag e head ers that have b een 
successfully delivered to a recipient’s 
inc oming  mailb ox b ut have not yet been 
listened to. 
Ac c essed  Messag esCop ies of messag e head ers that have b een 
delivered to a recipient, and the recipient has 
listened to either the header or the messag e.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
350 Feature Operation 
Incoming Mailbox Operation
Figure 60. Incoming Mailbox Operation
When a new message arrives in your inc oming  mailb ox, the Messag e-Waiting  
Ind ic ator (MWI) feature or the Outc alling feature informs you that the messag e is 
p resent. After you log  in and  tell the system that you want to listen to your 
inc oming  messag es, the system will read  the head er information for the first new 
messag e and  g ive you a c hoic e of things to d o with the messag e. For examp le, 
you c an c hoose to listen to the messag e or resp ond  immed iately to the message. 
If you c hoose to listen to the messag e, the following  op tions are availab le to you: 
rep lay the messag e or head er; skip  to the next messag e head er; skip  to the next 
messag e c ateg ory; hold  this messag e in its c urrent c ateg ory (Untouc hed 
Messag e feature); or d elete the messag e. 
If you c hoose to resp ond  to the messag e, the following  op tions are availab le to 
you: p lac e a return c all, automatic ally, to the send er of the messag e; rep ly to the 
send er via Voic e Mail; forward  the messag e to other sub sc rib ers; or c reate a new 
messag e for other sub sc rib ers. 
7
Record a
new message
4
Forward with
comment at end
3 Reply to sender
by Voice Mail
1
0Call sender
Forward with
comment at beginning
2
Reply to sender
by voice mail
(no attachment)Record
message Attach
originalN
Y
Hold message
in current
category
*
*H
Listen to
message
0
1 Respond
Delete
D
*
Skip to
next header
#
Replay header32
Skip to
next category
*
#Listen to
message headerLog into
AUDIX
7 Scan²
Messages
2 Get
Messages
Listen to
message category
² See theAutomatic Message Scanfeature for more information.