Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
211 Feature Operation 
Figure 26. Initial Call Type Administration
If the system is c urrently answering  all c alls with a sing le g reeting , use the 
following  proc edures to instruc t the system to d isting uish b etween d ifferent c all 
types: 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to administer c all typ es. 
4. Do one of the following: 
nPress   to d isting uish b etween internal (in-house) and  external 
(outsid e) c alls. These d istinc tions relate to where the 
caller is 
calling  from. 
nPress   to d isting uish b etween b usy and  no answer c alls. These 
d istinc tions relate to whether 
you are on the telep hone or not at your 
desk. 
NOTE:
The internal/external and  b usy/no answer c all typ es are 
mutually exc lusive. It is not p ossib le to set the system to 
resp ond  to 
both sets of situations. 
Internal/
External
13 Turn On
Out-of-Hours
Return to
Greeting Menu
4 Busy/
No Answer2
Call Types Administer
3 Administer
Personal
Greetings4
3
4
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2 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
212 Feature Operation 
5. Do one of the following: 
nTo ad ditionally d isting uish c alls that are mad e during  b usiness 
hours from those that are mad e during  non-b usiness hours (these 
time p eriod s are d efined  b y the system ad ministrator), p ress  . 
You will be returned  to the Personal Greeting  Ad ministration Menu. 
NOTE:
To set up d ifferent g reeting s stric tly for p rime-time and  
out-of-hours calls, it is necessary initially to sp ecify 
internal/external or b usy/no answer c all typ es 
and the 
out-of-hours c all typ e. When the out-of-hours c all typ e is 
sp ec ified , the other c all typ es (b usy/no answer or 
internal/external) automatic ally ap p ly only to 
prime-time 
calls. 
nTo ap prove the internal/external or b usy/no answer setting  without 
d isting uishing  b etween p rime-time and  out-of-hours c alls, p ress  . 
You will be returned  to the Personal Greeting  Ad ministration Menu. 
6. Press   to return to the Ac tivity Menu. 
Recording and Activating a New Personal
Greeting
Figure 27. Recording and Activating a New Personal Greeting
3
4
#
# Approve
1 Internal/Busy
2 External/No Answer
3 Out-of-Hours
0 All Call Types
# Approve
Continue
Recording
1
Delete
*D
Playback
23
Record a
GreetingGreeting
Number
1-913 Administer
Personal
GreetingsStop
Record
Greeting1 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
213 Feature Operation 
To rec ord  and  ac tivate a new p ersonal g reeting  for any or every c all typ e, d o the 
following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to rec ord  a g reeting . 
4. Id entify the p ersonal g reeting  that you are ab out to rec ord by p ressing  a 
numb er on the telep hone keyp ad  (1 throug h 9). You c annot rec ord  a 
system g reeting  (g reeting  0). 
5. Rec ord  your g reeting  at the tone. 
6. Press   to stop  rec ord ing (this is an op tional step ). 
7. Do none or any c omb ination of the following : 
nTo c ontinue rec ord ing , p ress  .
nTo d elete the g reeting, p ress    .
nTo playback the greeting, press    .
nTo ap prove the g reeting , p ress  . If the g reeting  is ac tive, you are 
returned  to the Personal Greeting  Ad ministration Menu. If the 
g reeting  is 
not ac tive, g o on to step  8. 
8. Listen to the system p romp ts and  selec t the ap p rop riate c all typ es for this 
g reeting  (0 throug h 3). The p romp ts will vary d ep end ing  on whic h c all 
types you have ad ministered . When you are finished , or if you d o not want 
to ac tivate the g reeting , p ress   and you will b e returned  to the Personal 
Greeting  Ad ministration Menu. 
Modifying Personal Greetings
After you have initially administered  c all typ es, rec ord ed  g reeting s, and  ac tivated  
the g reeting s, you c an make c hang es to them at any time. All sub sc rib ers are 
p rovid ed with the ab ility to c hang e the distinc tions the system makes b etween 
c all typ es. Sub sc rib ers c an also rerec ord  a p ersonal g reeting  or ac tivate any of 
their nine p ossib le g reeting s. 
3
1
1
1
*D
23
#
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
214 Feature Operation 
Changing Call Types
Figure 28. Changing Call Types
NOTE:
The internal/external and  b usy/no answer c all typ es are mutually 
exc lusive. It is not possible to set the system to resp ond  to 
both sets of 
situations. 
If you have alread y instruc ted  the system to d isting uish b etween sp ec ific  c all 
types, and  you want to c hang e this setup , d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to administer c all typ es. 
4. Do one of the following  (note that the p rompts and  op tions will vary 
d ep end ing  on your c urrent c all typ e ad ministration): 
nTo d isting uish b etween internal (in-house) and  external (outsid e) 
c alls, p ress   and  return to the b eg inning  of this step . 
nTo d isting uish b etween b usy and  no answer c alls, p ress   and  
return to the b eg inning  of this step. 
nTo d isting uish b etween p rime-time and  out-of-hours c alls, p ress   
and  return to the b eg inning  of this step . 
nTo remove the prime-time and  out-of-hours d istinc tion, p ress   
and  return to the b eg inning  of this step . 
#ApproveSame Greeting
All Calls
5 Turn off
Out-of-Hours
4
3 Out-of-Hours Busy/
No Answer
2 Internal/
External
1
Administer
Personal
Greetings
34 Call Types Administer
3
4
1
2
3
4 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
215 Feature Operation 
nTo use the same g reeting for all c alls, p ress  . You will b e returned  
to the Personal Greeting  Ad ministration Menu. 
nTo ap prove all settings, p ress  . You will b e returned  to the 
Personal Greeting Ad ministration Menu. 
5. When finished , p ress   to return to the Ac tivity Menu. 
Changing a Recorded Personal Greeting
Figure 29. Changing a Recorded Personal Greeting
To rec ord  and  ac tivate a g reeting  for any or every c all typ e, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to rec ord  a g reeting . 
4. Id entify the p ersonal g reeting  that you are ab out to c hang e b y p ressing  a 
numb er on the telep hone keyp ad  (1 throug h 9). You c annot rec ord  a 
system g reeting  (g reeting  0). 
5. If the g reeting  you selec ted  has alread y b een rec ord ed , d o one of the 
following , otherwise, g o on to step  6: 
nTo find  out if the g reeting  is ac tive, press   and  return to the 
beginning of this step. 
nTo p lay the g reeting , p ress   and  return to the b eg inning  of this 
step . 
5
#
#
Greeting
Number Record a
Greeting Administer
Personal
Greetings
3
11-9
1Record
GreetingStop
Active
32PlaybackD
*Delete1
Continue
Recording
Not
Active
Greeting Not
Recorded
Greeting
Recorded#Approve
Go to step 5
of the next
procedure,
Activating
Other Existing
Personal
Greetings
Re-record
1
Play
0
2
Review
Status
D* Delete
# Approve
3
1
2
0 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
216 Feature Operation 
nTo d elete the g reeting, p ress    . You will be returned  to the 
Personal Greeting Ad ministration Menu. 
nTo ap p rove the g reeting as it is, p ress  . You will b e returned  to the 
Personal Greeting Ad ministration Menu. 
nTo rerec ord  the g reeting , p ress   and  g o on to step 6. 
6. Rec ord  your g reeting  at the tone. 
7. Press   to stop  rec ord ing (this is an op tional step ). 
8. Do none or any c omb ination of the following : 
nTo c ontinue rec ord ing , p ress  .
nTo d elete the g reeting, p ress    .
nTo playback the greeting, press    .
nTo ap prove the g reeting , p ress  . If the g reeting  is ac tive, you are 
returned  to the Personal Greeting  Ad ministration Menu. If the 
g reeting  is 
not ac tive, the system p resents further op tions to make 
the g reeting  ac tive for any or every c all typ e (to ac tivate this 
g reeting , g o to step  5 of the next p roc ed ure, 
Ac tivating  Other 
Existing  Personal Greeting s
). 
Activating Other Existing Personal Greetings
Ac tivating  a g reeting  simp ly involves telling  the system the c all typ es for whic h 
the g reeting  should  b e used. Up  to three c all typ es (internal/external/out-of-hours 
or b usy/no answer/out-of-hours) c an b e ac tive at any one time. When you 
ac tivate a g reeting , the system p resents op tions ac c ord ing  to the c all typ es you 
have ad ministered . 
*D
#
1
1
1
*D
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
217 Feature Operation 
Figure 30. Activating Other Existing Personal Greetings
To ac tivate g reeting s for d ifferent c all typ es, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to ac tivate g reeting s. 
4. Do one of the following: 
nId entify the p ersonal g reeting  that you want to ac tivate b y p ressing  
a numb er on the telep hone keyp ad  (0 throug h 9). Note that 0 is the 
stand ard  system g reeting . If you enter a numb er for a g reeting  not 
yet rec ord ed , the system will say it is not rec ord ed  and ask you to 
enter another numb er. After you selec t a numb er, p roc eed to step  
5. 
nWhen finished  ac tivating  g reetings, p ress   and  you will b e 
returned  to the Personal Greeting  Ad ministration Menu. 
5. Do one of the following: 
nTo use this g reeting  for eac h of your d efined  c all typ es (all c alls), 
p ress   and  return to step  4. 
nTo use this g reeting  for internal (or b usy) c alls, p ress   and  return 
to step 4. If you selec ted internal/external when ad ministering  c all 
types, this greeting  will b e used  for internal c alls. If you selec ted  
b usy/no answer when ad ministering  c all typ es, this g reeting  will b e 
used  for b usy c alls. 
#Approve
Use for Internal
(or Busy)² Calls
1
Use for External
(or No Answer)² Calls
2
Use for
Out-of-Hours Calls
3 Use for Each
Call Type
0
System Greeting
0
#Approve Personal
Greeting Number
1-9
Administer
Personal
Greetings
3Activate
Greeting3
² Prompts and options depend on call type administration
3
3
#
0
1 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
218 Feature Operation 
nTo use this g reeting  for external (or no answer) c alls, p ress   and  
return to step  4. If you selec ted  internal/external when 
ad ministering  c all typ es, this g reeting  will b e used  for external c alls. 
If you selec ted  b usy/no answer when ad ministering  c all typ es, this 
g reeting  will b e used  for no answer c alls. 
nIf you selec ted  out-of-hours when ad ministering  c all typ es, and 
want to use the g reeting for out-of-hours c alls, p ress   and  return 
to step 4. 
NOTE:
To set up d ifferent g reeting s stric tly for p rime-time and  
out-of-hours c alls, it is nec essary to assig n the same 
g reeting  to the two prime-time c all typ es (internal and  
external 
or busy and  no answer). 
nTo approve all current settings for this greeting, press   and return 
to step 4. 
Scanning and Listening to Personal Greetings
The MPG feature inc lud es two utility op tions for keep ing  trac k of g reeting s. The 
op tions allow you to listen to sp ec ific  g reetings, or sc an the status of all 
g reeting s. Both p rovid e further op tions for d eleting  or rerec ord ing the greeting . 
Listening to Specific Personal Greetings
Figure 31. Listening to Specific Personal Greetings
2
3
#
Go to step 6 of
the previous procedure,
Changing a Recorded
Personal Greeting.
#ApproveD*
Delete
2
Review
Status
0
Play
Administer
Personal
Greetings
3Listen to
Greeting
Greeting
Number
#
1-9
Approve0
Listen to
Greeting
1
Re-record 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
219 Feature Operation 
To listen to a spec ific  p ersonal g reeting, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to listen to g reeting s. 
4. Do one of the following: 
nId entify the p ersonal g reeting  that you want to listen to b y p ressing  
a numb er on the telep hone keyp ad (1 through 9). You c annot listen 
to a system g reeting (g reeting  0). If the g reeting  you spec ify is not 
rec ord ed , you will b e returned  to the Personal Greeting  
Ad ministration Menu. 
nPress   to esc ap e the ac tivity and  you will b e returned to the 
Personal Greeting Ad ministration Menu. 
3
0
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
220 Feature Operation 
5. Listen to the g reeting  or p romp t, then d o one of the following : 
nTo review the status of the g reeting , p ress   and  return to the 
b eg inning  of this step. The status of the g reeting  ind ic ates whether 
the g reeting  is ac tive or inac tive. If the g reeting  is ac tive, the system 
id entifies the c all typ es that the g reeting  is assig ned  to. 
nTo rep lay the g reeting , p ress   and  return to the b eg inning  of this 
step . 
nTo d elete the g reeting, p ress     and  you will b e returned  to the 
Personal Greeting Ad ministration Menu. 
nTo ap prove the g reeting  as is, p ress   and  you will b e returned  to 
the Personal Greeting  Ad ministration Menu. 
nTo rerec ord  the g reeting , p ress   and  g o to step  6 of the p revious 
p roc ed ure, Chang ing  a Rec ord ed  Personal Greeting
. 
Scanning All Personal Greetings
Figure 32. Scanning All Personal Greetings
To sc an all your g reeting s, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to ac c ess the Personal Greeting  Ad ministration Menu. 
3. Press   to sc an g reeting s. If no g reeting s are rec orded , you will b e 
returned  to the Personal Greeting  Administration Menu. 
2
0
*D
#
1
#* Approve
Listen to
Greeting Number
and Status
Scan All
GreetingsAdminister
Personal
Greetings
3 2
DeleteD*
Skip# Back Up
2
Go to step 6
of the previous procedure,
Changing a Recorded
Personal Greeting.1Re-record
0 Listen
3
2