Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
361 Feature Operation 
Restoring a Deleted Message
The Und elete Messag e feature allows sub sc rib ers to restore an inc oming  
messag e that has just b een d eleted . Only the last messag e d eleted may b e 
restored . 
This feature is availab le in the 
inc oming  mailb ox only. It may b e used  at any time 
d uring a manual or automatic  sc an of inc oming  messag es and /or head ers. It may 
also b e used  at the ac tivity menu if the sub sc rib er has just exited  the 
messag e-retrieval ac tivity. As long  as the sub sc rib er d oes not enter another 
voic e mailb ox ac tivity or p erform a c all transfer, the Und elete Message c ommand  
restores the last messag e d eleted. 
To restore a messag e, p ress      . The system restores the last inc oming  
messag e that was d eleted  and  returns the sub sc rib er to the p oint in the inc oming  
mailb ox where that messag e’s head er orig inally ap p eared . 
For example, a subscriber may delete a 
new messag e, then c omp lete sc anning  
all the other inc oming  messag es. After returning  to the ac tivity menu, either after 
sc anning  the last 
old messag e or b y pressing      (Restart), he or she may 
p ress       to und elete the messag e. The sub sc rib er is returned to the 
head er of the restored messag e in the 
new messag e c ateg ory. The 
messag e-waiting  lamp , if availab le, lig hts to show that a new messag e now 
exists. The sub sc rib er then c an save the messag e or c ontinue sc anning  as 
desired. 
The Und elete Messag e feature does 
not work if the sub sc rib er: 
nIs in the p roc ess of resp ond ing  to a message 
nIs in the mid d le of requesting  a transfer out of the DEFINITY AUDIX system 
nEnters any other valid  ac tivity from the ac tivity menu other than p ressing  
   (Help ) or     (Restart) 
Bec ause the Und elete feature works only in the inc oming  mailb ox, it d oes 
not 
restore any of the following  if d eleted : 
nMessag es in the outg oing  mailb ox (inc lud ing  file c ab inet messag es) 
nPartial messag es d uring  messag e c reation 
nPersonal g reeting s 
As with other voic e mailb ox ac tivities, the Und elete Messag e feature c reates an 
entry in the ac tivity log  (if the log  is enab led ). The traffic  rep orts d o not ind ic ate 
that a message has b een d eleted  if it has b een restored . 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
362 Feature Operation 
Outgoing Mailbox Procedures
Figure 66. Outgoing Mailbox Operation
After you c reate, add ress, and  sc hed ule a Voic e Mail messag e for d elivery, the 
system will d ep osit the message head er (and  the message itself if it is in the 
und elivered, nond eliverab le, or filed category) in a section of your mailbox that is 
reserved  for outg oing  messag es. By reviewing  your outg oing  messages, you c an 
d etermine whether your messag es have b een d elivered and  also whether the 
rec ip ients have listened to the head ers. You c annot, however, d etermine what 
hap p ened  to the messag e after the rec ip ient listened  to the head er. 
While reviewing  your outg oing  and  file c ab inet messag es, the following  op tions 
are availab le to you: listen to or d elete 
undelivered, nondeliverable, or filed 
messag es; rep lay a messag e head er; skip  to the next messag e head er; or skip  
to the next messag e c ateg ory. 
You may also modify or resend 
undelivered, nondeliverable, or filed messag es. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
363 Feature Operation 
Reviewing Outgoing and Filed Messages
To review your outgoing and  filed  messag es, d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to review the status of your outg oing  messag es. 
3. Take one of the following ac tions ac c ord ing  to your need s: 
nTo listen to an und elivered or filed  head er and  messag e: 
a. Listen to the head er. 
b . Press   to listen to the messag e. 
nTo review just the head ers of any of your outgoing messag es 
(und elivered , nond eliverab le, d elivered , filed , or ac c essed ): 
a. Listen to the head er. 
4. Take one of the following ac tions ac c ord ing  to your need s: 
nTo skip  to the next head er, p ress  .
nTo d elete the head er (and  message, if one is attac hed ), p ress   
.
nTo skip  to the next c ateg ory of outg oing  mail, p ress    .
Modifying and Resending Outgoing and Filed
Messages
To mod ify or resend  a messag e that has not yet b een d elivered , was marked  as 
nond eliverab le, or was filed , d o the following : 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to review the status of your outg oing  messag es. 
If the messag e that you want to mod ify is not the first one that the system 
p resents to you, p ress   one or more times to skip  to the ap prop riate 
messag e. Or, p ress     to skip  to the app rop riate messag e c ateg ory. 
3. Press   to listen to the messag e. 
4. Press   to modify or resend the message. 
5. Take one of the following ac tions, ac c ord ing  to your need s: 
nTo send the message as it already exists: 
a. Press   to keep the messag e as you orig inally rec ord ed  it. 
b . Go on to step 6. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
364 Interactions with Other Features 
nTo modify the message: 
a. Press   to re-rec ord . 
b . Sp eak your new messag e. 
c . Press   to app rove your rec ording . 
d . Go on to step 6. 
6. Take one of the following ac tions, ac c ord ing  to your need s: 
nTo resend  to the orig inal rec ip ient, g o on to step 7. 
nTo resend  to a new rec ipient: 
a.Enter the new rec ipient’s ad d ress. 
b . Press   to sig nal that you have entered  the ad d ress. 
c . Rep eat steps a and  b  for more than one rec ip ient. 
7. Press     to tell the system that you have finished addressing, and want 
to send  the messag e immed iately. Or, p ress   to tell the system that you 
have finished  add ressing , and  then resc hed ule the message for future 
d elivery (see the Delivery Sc hed uling
 feature for more information). The 
system will then return you to reviewing  your outg oing  and  filed  messag es. 
NOTE:
When you mod ify and  resend  a filed  messag e, that messag e leaves 
your mailb ox unless you file it ag ain after add ressing  it (press 4). 
Interactions with Other Features
This section identifies the interactions of the Voice Mailbox feature with switch 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Voic e Mailb ox feature interac ts with the switc h in the following  ways: 
nCall Answer:   Messages left by c allers throug h the Call Answer feature are 
p lac ed  in the inc oming  mailb ox. Any internal or outsid e c aller may ac c ess 
the DEFINITY AUDIX system throug h the Call Answer feature as long  as it 
is c orrec tly ad ministered  on the switc h and  on the DEFINITY AUDIX 
system. See Ap p end ix D, 
DCS Networks, for DCS Network restric tions. 
nMWI:   The messag e-waiting  lamp  (if sup p orted ) should b e ad ministered 
on the switc h to lig ht when new messag es are rec eived . Other MWIs (suc h 
as stutter dial tone) should  b e administered  on the switc h if ap p rop riate. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
365 Interactions with Other Features 
nTransferring  Calls:   You c an transfer out of a Voic e Mailb ox to another 
extension in the switc h dial p lan. You c an also transfer into a DEFINITY 
AUDIX mailb ox if you are red irec ted  to another c overag e p oint (suc h as a 
sec retary) and  that person transfers the c all to the system. After leaving  a 
messag e, you may transfer to another extension. 
Interactions with Other DEFINITY AUDIX 
Features
The Voic e Mailb ox feature interac ts with other DEFINITY AUDIX features in the 
following  ways: 
nADAP:   Traffic  d ata showing  sub sc rib er use of the Voic e Mailb ox feature 
c an b e transferred  to a PC. Information (stored  in d BASE III PLUS format 
on the PC) on Voic e Mailb ox use inc lud es: the numb er of voic e mail 
messag es created  and  sent on a d aily and  hourly b asis, Automated 
Attend ant mailb ox use, and  outc alling  traffic  to inform sub sc rib ers that 
messag es exist in their mailb oxes. 
nAMIS Analog  Networking:   DEFINITY AUDIX sub sc rib ers c an ad d ress 
Voic e Mail messag es to sub sc rib ers on another voic e mail system when 
AMIS Analog  Networking  is imp lemented. Sub sc rib ers c an even send  
messag es to voic e mail systems mad e b y vend ors other than Luc ent 
Tec hnolog ies if the remote system has AMIS c ap abilities. 
nAutomated  Attend ant:   The Automated  Attend ant feature c an b e 
ad ministered  to route c allers to the mailb oxes of 
p hantom extensions. 
Phantom extensions are extension numbers that d o not c orresp ond  to 
telep hones ad ministered by the switc h; they are simp ly assig ned  to a 
voic e mailb ox. 
nAutomatic  Messag e Sc an:   This feature allows sub sc rib ers to sc an all 
messag e head ers and /or messag es in their voic e mailb oxes. The user 
simp ly selec ts the feature from the ac tivity menu, and  selec ts the mod e of 
automatic  sc anning : head ers only, messag es only, or both head ers and  
messag es. 
nBulletin Board:   The Bulletin Board  feature is a sp ec ial typ e of voic e 
mailb ox (listen only) that p lays out only p rerec ord ed  information. It c annot 
rec eive messag es via the Call Answer feature. 
nBroad c ast Messag e:   Subscribers are automatically notified of broadc ast 
messag es when they log  into the system. These messag es are treated  as 
new messag es in that they are presented  first with other new messag es in 
the inc oming  sec tion of the voic e mailb ox. A b road c ast mailb ox serves 
p rimarily for storing  d elivered  messag es. 
nCall Answer:   Messag es left b y c allers via the Call Answer feature are 
p lac ed  in the sub sc rib er’s inc oming  mailbox. Only the sub sc rib er c an 
ac c ess these messag es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
366 Interactions with Other Features 
nClass of Servic e:   This feature allows the system ad ministrator to d efine 
how a sp ec ific  g roup  of sub sc rib ers’ servic e is c ontrolled . Using  the Class 
of Servic e sc reen, the system ad ministrator c an sp ec ify how a 
sub sc rib er’s inc oming  and  outg oing  messag es are p resented  (the last 
messag e is the first messag e read  or the last messag e is the last messag e 
read ), how a sub sc rib er’s inc oming  and  outg oing  message c ateg ories are 
p resented , the retention time for messag es in the mailbox, the maximum 
leng th of messag es, and  the size of sub sc rib ers’ mailb oxes. 
nDirec tory:   When resp ond ing  to inc oming  messag es, sub sc rib ers c an use 
the Direc tory feature to find  other sub sc rib ers’ ad d resses. 
nDelivery Sched uling:   DEFINITY AUDIX sub sc rib ers c an use the Delivery 
Sc heduling  feature to sc hed ule when a voic e mail messag e is to b e 
d elivered  to the intend ed  rec ip ient’s voic e mailbox. 
nFull Mailb ox Answer Mod e:   This feature p rovid es c allers with other 
op tions for c omp leting  a c all when the rec ip ient’s voic e mailb ox is full. 
nGuest Password:   Nonsub sc rib ers may leave a messag e in a sub sc rib er’s 
inc oming  mailb ox b y logg ing  in to that extension and  sup p lying  a 
system-wid e g uest p assword . Callers may only leave a messag e for that 
sub sc rib er, and  are p revented  from listening  to any other messag es in that 
sub sc rib er’s mailb ox. 
nINTUITY Messag e Manager:  Sub sc rib ers c an view messag e head ers and  
p lay and  resp ond  to messages in their voic e mailbox from their PC using  
I
NTUITY Messag e Manager.
nMailing  List:   Mailing  lists are stored  in sub scrib ers’ voice mailb oxes. 
When using  mailing  lists, messag es that are b eing  sent c an b e stored  in 
the filed  sec tion of the outg oing  sec tion of the mailb ox. Also, the inc oming  
sec tion of the mailb ox of eac h sub sc rib er on the mailing  list will rec eive a 
c op y of the messag e. 
nMessag e Delivery:   DEFINITY AUDIX sub sc rib ers c an ad d ress Voic e Mail 
messag es to any touc h-tone p hone (even someone’s home) when the 
Messag e Delivery feature is imp lemented . 
nMessag e Send ing  Restric tions:   Messag es that are nond eliverab le 
b ec ause of messag e restric tions are kep t in the 
nond eliverab le c ateg ory 
of the outg oing  sec tion of the mailb ox. 
nMWI:   When a new messag e is d elivered  to a sub sc rib er’s mailb ox, the 
MWI (either a messag e-waiting  lamp or stutter d ial tone) is ac tivated , 
informing  the sub sc rib er that the messag e exists. 
Also, if a subscriber uses the Untouched Message feature on a new 
messag e, the MWI remains ac tive. 
nMultiling ual:   If the Multiling ual feature is ac tivated , the Log in 
Announc ement Set sp ec ified  on either the Sub sc rib er or Class of Servic e 
sc reen is used for all subscriber prompts.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
367 Interactions with Other Features 
nMultiple Personal Greeting s:   Sub scribers c an ad minister several 
personal greetings to be presented to callers under differing 
c irc umstanc es. These g reetings are stored  in the sub sc rib er’s mailb ox. 
nName Record by Subscriber:   When a c aller reac hes a sub sc rib er’s 
mailb ox and  this feature is administered , the c aller will hear the sub sc riber 
sp eak his/her own name d uring  the g reeting . 
nOnline Help:   Online help  is availab le at any time while sub sc rib ers are 
ac c essing  either the inc oming  or outg oing  sec tions of their mailb oxes b y 
p ressing   .
nOutc alling:   If the Outc alling  feature is administered , new messag es will 
ac tivate this feature and  an outc all will b e p lac ed  to the d esig nated  
telephone number. 
nPersonal Direc tory:   When resp ond ing  to inc oming  messages, 
sub sc rib ers c an use the Personal Direc tory feature to ad d ress a messag e 
to the sender. 
nPlayb ac k and  Rec ord ing Control:   This feature is available to all 
sub sc rib ers while ac c essing  the inc oming  or outg oing  sec tions of their 
mailb oxes. 
nPri o r it y M e s sa g e:   When subsc rib ers retrieve messag es from their 
inc oming  mailb oxes, p riority messag es are p resented  first. 
nPriority Outc alling:   When a priority message is delivered to a subscriber’s 
mailb ox and  the Priority Outc alling  feature is ad ministered , an outc all will 
b e p lac ed  to the d esig nated  telep hone numb er informing  the sub sc rib er 
that a p riority messag e exists. 
nPrivate Messag e:   Private messages that are d elivered  to sub sc rib ers’ 
inc oming  mailb oxes c an b e listened  to only b y the sub sc rib er. They 
cannot be forwarded to other subscribers. 
nSe c u ri t y  Pa s sw o rd:   Each voice mailbox has a user-defined password to 
ensure the integ rity of the system and  to p revent unauthorized  ac c ess to 
sub sc rib ers’ messag es. 
nTraffic  Rep orts:   Statistic s that illustrate how sub sc rib ers g enerally use the 
Voic e Mailb ox feature are c ollec ted  using  the Traffic  Feature sc reens. 
Statistic s that illustrate how a p artic ular sub sc rib er uses the Voic e Mailb ox 
feature are c ollec ted  using  the Traffic  Sub sc rib er sc reens. 
nUntouched Message:   While listening  to new messag es, a sub sc rib er c an 
use the Untouc hed  Messag e feature to leave a message in the 
new 
messag e
 c ategory. This will leave the MWI ac tive for this message. 
nVoice Mail:   Voice Mail messages are created in the outgoing section of a 
sub sc rib er’s voic e mailb ox. After the messag e is c reated , it c an b e stored  
in the filed  sec tion of the mailb ox and  sent to other sub sc ribers where it is 
stored  in the inc oming  sec tion of their mailb oxes. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Voice Mailbox 
368 Interactions with Other Features  
						

							DEFINITY AUDIX Feature Summary 
369  
A
DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
A
DEFINITY AUDIX Feature Summary
The following tab le p rovid es a summary of all features c ontained  in this 
d oc ument. 
Table 4. DEFINITY AUDIX Feature Summary
Feature User Function Summary
Ac tivity Log  
(Ac tivity)Sys Ad m Maintenanc e Permits system 
ad ministrators to investig ate 
reported  p rob lems with 
messag e-waiting  notific ation 
and  the d elivery of 
messag es.
Automated  Attend ant 
(Auto Att)All Routing Offers c allers a voic ed  menu 
of op tions, then routes c alls 
to various d estinations 
ac c ording  to the touc h-tone 
keys the caller p resses.
Address-by-Name 
(Addr Nam)Sender Directory Permits subscribers to 
ad d ress voice mail 
messag es b y name as well 
as b y extension.
Ad ministration and  
Data Ac q uisition 
Pac kag e (ADAP)Sys Ad m Rep orts Provides d irec t ac c ess to the 
system d atab ase throug h a 
PC interfac e, from whic h 
traffic  and  usag e rep orts c an 
be g enerated . 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
370  
A
Alarm Orig ination 
(Alarm)Sys Ad m Maintenanc e Calls a remote maintenanc e 
c enter when alarms oc c ur.
AMIS Analog  
Networking  (AMIS)Send er/ 
Rec ip ientRouting Enables subscribers to 
exc hang e voic e mail 
messag es with any other 
voic e mail system that has 
AMIS analog capabilities.
Announc ement Sets 
(Announc e)Sys Ad m Ad ministration Allows the system 
ad ministrator to rec ord , 
c hang e, or listen to 
announc ement fragments 
(frag ments are short sec tions 
of voic e p romp ts). Up to 9 
announc ement sets c an b e 
stored  on the system at one 
time for use with the 
Multiling ual feature.
Automated  Bac kup  
(Auto Bac k)Sys Ad m Maintenanc e Nig htly b ac kup  that also 
monitors the remaining sp ac e 
on a MO d isk and  informs the 
system ad ministrator.
Automatic  Messag e 
Sc an (Auto Sc an)Rec ip ient Playbac k Allows sub sc rib ers to sc an all 
messag e head ers and /or 
messag es at the touc h of two 
buttons.
Broad c ast Messag e 
(Broad c ast)Sys Ad m/ 
Su b sc ri b e rInformation Enables administrators and 
users with broadcast 
privileges to send spec ial 
messag es to all local 
sub sc ribers simultaneously.
Bulletin Board  
(Bull Brd )All Information Allows the system 
ad ministrator to set up  a 
sp ec ial numb er that p lays a 
recorded message to callers. 
It is often used  with the 
Automated Attendant feature.
Call Answer 
(Call Ans)Caller Rec ord ing The b asic  func tion of the 
system answering  c alls and  
record ing  messag es for 
unavailab le or b usy 
sub sc rib ers. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary