Lucent Technologies Octel 100 Implementation And Service Manual

							Glossary
Implementation and Service Manual  GlossaryG-9
Operator
The person, usually the receptionist, to whom the system defaults certain calls.
Optional Prompts
A prompt that a subscriber can record and activ ate at any time to answer the
subscriber’s extension and forward callers directly to their mailbox—for example, 
“Hi.
You have reached John Smith. I’m in a meeting right now; please press two to leave a
message, or press zero to speak to the operator.”
Outbound Port
A port defined in System Setup to be used for outcalling.
Outcalling
See Message Notification.
Outdial
A term used when the system places a call. A system outcalls to deliv er OctelNet and
AMIS messages, message notification, wake-up calls, etc.
Password
A group of characters that uniquely identifies a user who wants to gain access to a
mailbox or to options av ailable through the messaging systems PC screen interface.
PBX
A telephone system.
Personal Fax Number
A system feature that allows subscribers to retriev e faxes at their personal or
departmental fax machine or at a fax machine at another location.
Personal Greeting Prompt
A prompt that can be recorded and used by a subscriber to add a personal touch when
callers request to be transferred to the subscriber’s mailbox—for example, 
“Hi. This is
John. I’m sorry I cannot take your call right now. Please leave a message, and I’ll return
your call as soon as possible.”
Personal Group List
A system feature that provides each subscriber with the ability to create up to 10
Distribution Lists, which they can use when sending messages to other subscribers.
Personal Operator
The extension to which a call defaults when the caller is transferred to an operator. 
						

							Glossary
Implementation and Service Manual  GlossaryG-10
Personalized Prompts
Fiv e prompts that can be recorded by a subscriber to personalize a mailbox (Name,
Please Hold, Optional Prompts 1 and 2, and Personal Greeting).
Phrase Files
Files containing recorded phrases that automatically v oice or that can be set up to be
v oiced by the system.
Playback Controls
Keys a subscriber presses to control the v olume and speed of message playback.
Please Hold Prompt
The prompt that a caller hears when transferred to the requested extension—for
example, 
“Please hold for John Smith.”
Port
A telephone v oice circuit connection on a v oice-processing system.
Port Statistics
Data for each line or port that displays the number of calls, number of failed calls, and
av erage length of calls.
Port Status
See Channel Status.
Priority Dispatch
A message marked for deliv ery, at the earliest opportunity, to an address at an AMIS- or
OctelNet-compatible voice mail system.
Private Message
A message that is intended for one subscriber only. A priv ate message cannot be
forwarded.
Prompts
Audio information from a v oice system that guides the user’s interaction with the system.
Queued Dispatch
See Standard Dispatch.
Recipient
The person who receiv es a message. 
						

							Glossary
Implementation and Service Manual  GlossaryG-11
Recording Controls
Keys a subscriber can press to pause, replay, or rerecord some or all of a message or
prompt being recorded.
Regular Message
A message sent without any special deliv ery functions.
Search
A system feature that allows a system manager to v iew a list of mailbox owners names
and corresponding mailbox numbers, so they can locate a particular subscriber’s mailbox
number.
Security Access Levels
Three lev els that control a system manager’s access to different System Setup and
configuration parameters. Lev els 2 and 3 require password entry.
Sent Message Editing
A system feature that allows a subscriber to edit a message prev iously sent to another
messaging system subscriber, as long as that message has not been skipped or listened
to by the recipient.
Single-Digit Menu
See V-Tree.
SOLVE (Supervisor Online Voice Editor)
A tool that allows a system manager to record and specify prompts to be played by the
system.
Standard Dispatch
A message placed in a queue for a period of time established by the system manager.
The message is deliv ered to the specified AMIS- or OctelNet-compatible messaging
system when a defined number of messages are queued for the same remote-access
telephone number, or when the maximum period of time has expired, whichev er occurs
first. The maximum time is based on the earliest message placed in the queue. All
messages in the queue are deliv ered during the same outcall.
Subscriber
A person to whom a messaging system mailbox is assigned.
Supervised Call
A call monitored by the system to determine if the requested line returns a busy or ring-
no-answer condition. If it does, the call is not transferred to the line, and the caller is
giv en other options. 
The call monitoring function is also referred to as Call Progress. 
						

							Glossary
Implementation and Service Manual  GlossaryG-12
Supervisor Mailbox
A messaging system mailbox that allows a system manager to access the superv isor
functions through the phone keypad.
Supervisor Password
The password used by the system manager to access superv isor functions either on the
messaging system PC or in a superv isor mailbox.
Switch
A telephone system.
System Manager
The person responsible for the day-to-day maintenance of the messaging system at the
site. The system manager authorizes subscriber use of special system features.
System Prompts
Prompts v oiced by the system to callers.
System Setup
A utility that allows a user to customize the system to best meet user needs.
Transmission Failure
A term used when a message dispatched to an AMIS- or OctelNet-compatible
messaging system cannot be deliv ered to its intended recipient.
Undelete Messages
A system feature that allows subscribers to restore messages mistakenly deleted from a
new or sav ed message queue.
Uninitialized Mailbox
A mailbox still using the system default password.
Urgent Message
A message sending option that places the message at the top of a subscriber’s new
message queue.
Visual Architect
A system feature that prov ides a v isual, onscreen interface for creating and editing
V-Trees. 
See also Visual V-Tree.
Visual Architect Developer’s Toolkit
An add-on module that allows users to create V-Trees that can be used for multiple
mailboxes, or for mailboxes on multiple systems. 
						

							Glossary
Implementation and Service Manual  GlossaryG-13
Visual Mailbox
An optional module that allows subscribers to access the messaging system’s onscreen
mailbox interface through a W indows desktop.
Visual V-Tree
A system feature that prov ides a v isual, on-screen interface for creating and editing
V-Trees. 
See also Visual Architect.
Voice Mail
A system that uses telephone equipment and a computer program to allow callers and
subscribers to send v oice communications to mailboxes set up on the messaging
system. Subscribers can retriev e, store, delete, forward, and obtain information on
messages sent to their mailboxes.
V-Tree
A built-in, touch-tone-programmable audiotext/call-routing application generator for
indiv idual mailboxes. V-Trees allow users to create multi-lev el v oice menus within
messaging system mailboxes.
 Also referred to as Single-Digit Menu.
V-Tree File
A V-Tree storage v ehicle that allows a user to mov e a V-Tree from one mailbox on the
messaging system to another.
Wake-Up Call
A system feature that allows a subscriber to enter a date and time that the messaging
system is to place a call to a specified phone number. 
						

							Glossary
Implementation and Service Manual  GlossaryG-14
Notes: 
						

							Implementation and Service Manual  IndexIX-1
Index
A
Actions (V-Tree)
Advance to Next Menu, 17-19
Disconnect, 17-33
editing, 17-51
Go to Directory Services, 17-35
Go to Extension Entry Point, 17-35
Go to Mailbox Login Point, 17-34
Go to Voice Mail, 17-34
Record to Mailbox and Advance, 17-23
Record to Mailbox and Return to Previous Level,
17-22
Require Password to Proceed to Next Level, 17-25
Return to Previous Menu, 17-21
Review/Edit Message and Advance, 17-27
Send a Predefined Fax and Advance, 17-31
Send a Requested Fax and Advance, 17-29
Transfer to a Mailbox, 17-36
Activating
DialPlan, 12-4
nodes, 18-15
ports, 20-5
V-Tree for a mailbox, 17-39
Adding
fax retrieval documents, 17-59
file or recording to a phrase, 15-13
guest mailbox, 16-15
mailboxes, 16-2
modules, 23-19
nodes, 18-3
OctelNet node, 18-7
parts of a phrase to another phrase, 15-12
ports, 23-19
text comments for phrase, 15-17
Additional hardware needs, 2-5
Administered AMIS, 16-42, 18-2
Advance to Next Menu (V-Tree action), 17-19
Afternoon greeting, testing, 24-9
Afternoon prompt, 14-3
AMIS, 18-2
Ampersand (&) dialing code, 16-45
Area codes, 12-2
Assigning prompts to V-Trees, 17-37
assigning existing prompts to a V-Tree, 17-37
recording a new prompt for a V-Tree, 17-37Attendant Menu options
directory, 14-11
fax, 14-11
mailbox number, 14-11
message, 14-11
Attendant Menu
definition of prompt, 14-2
setting up, 14-9
testing, 24-9
Auto forwarding messages
from one mailbox to another, 16-21
from one system to another system, 16-23
not working, 24-20
testing, 24-16
Automatic date and time, 16-39
not working, 24-20
Automatic station login, testing, 24-7
B
B dialing code, 16-46
Backing up
mailbox database files, 23-3
message files, 23-3
subscriber greeting files, 23-3
supervisor prompt files, 23-3
System files, 23-2
Batch Mode delivery option, 16-41
Blocking calls to a mailbox, 16-31
Brooktrout boards. 
See Configuring
Business hours
closed all day, 14-4
open all day, 14-4
setting up, 14-4
C
C dialing code, 13-60, 16-46
Call analysis (supervised)
testing, 24-5
Call Analysis utility, 9-1
determining if you should run, 9-2
does not work, 24-20
meeting requirements for, 9-2
re-running, 9-7
running for Dialogic boards, 9-3
running in auto mode, 9-3
running in manual mode, 9-5 
						

							Index
Implementation and Service Manual  IndexIX-ii
Call blocking, setting options, 16-31
Call forwarding, not working, 24-22
Call handling, 16-30
busy options, 16-31
call forwarding, 16-31
does not work, 24-23
no answer options, 16-31
activating/deactivating for V-Trees, 17-39
testing, 24-13
understanding prompts voiced under specific call
handling conditions, 24-49
Call Queuing Parameters tab (System Setup), 13-51
Call queuing, 16-35
definition of prompt, 14-2
does not work, 24-23
setting up, 14-13
setting up in a mailbox, 16-31
testing, 24-12
Call Screening Parameters tab (System Setup),
13-65, 16-34
not working, 24-23
testing, 24-12
Call Transfer Parameters tab (System Setup), 13-58
Call W aiting Parameters tab (System Setup), 13-68
Caller hears, ”There is a line problem”, 
24-24
Caller Parameters tab (System Setup), 
13-30
Callers
are disconnected, 24-21
cannot transfer, 24-21
Calls Per Hour screen, 
22-4
Casual AMIS, 
16-42, 
18-2
Changing
class of service in a mailbox, 
16-34
inband templates, 
8-9
number of a fax retrieval document, 
17-60
subscriber settings, 
16-29
system default language, 
6-17
system manager passwords, 
20-3
V-Edit display, 
15-7
V-Tree display, 
17-55
Channel Status window, 
22-2
Check Version utility, 
23-20
Checking UPSs current operating state, 
11-8
Class of service, 
16-34
auto time-date voiceback, 
16-39
call handling, 
16-37
call queuing, 
16-35
call screening, 
16-34
cannot change, 
24-33Class of Service report, 
21-14
custom, 
16-34
delivery options, 
16-40
dial by name, 
16-37
failed login notification, 
16-39
fax options, 
16-43
fax V-Tree, 
16-38
folders, 
16-35
global group lists, 
16-37
intercom paging, 
16-36
language selection, 
16-43
locate messages received, 
16-38
locate messages sent, 
16-39
mailbox lock-out option, 
16-39
maximum length of messages, 
16-44
maximum number of messages, 
16-43
maximum number of rings, 
16-44
message confirmation, 
16-35
message indicators, 
16-36
multilingual support, 
16-40
networking options, 
16-41
new message, 
16-45
operator access, 
16-39
personal group list, 
16-36
receive messages, 
16-38
record prompts, 
16-39
save messages, 
16-38
saved messages, 
16-45
send messages, 
16-38
supervisor mailbox, 
16-40
undelete messages, 
16-38
Visual Mailbox, 
16-40
V-Tree, 
16-37
Clearing mailbox information, 
16-18
Client PC (Visual Mailbox), 
19-5
considerations, 
19-29
files in Visual Mailbox, 
19-23
installing Visual Mailbox, 
19-29
requirements, 
19-29
Client software (Visual Mailbox), 19-3
installing on the LAN server, 
19-28
template, 
19-31
Closed greeting, testing, 24-9
Collecting information, 
3-1
Comma (,) dialing code, 
16-45
Compiling phone system configuration information,
5-2
Compressing phrase files, 
15-17
CONFIG.SYS file, verifying, 
6-11
Configuring
Brooktrout TruFax board, 
5-7, 
7-19
Configure utility, 
7-1
Dialogic boards, 
7-2 
						

							Index
Implementation and Service Manual  IndexIX-iii
Dialogic D/41D boards, 5-3, 7-2
Dialogic D/42D-NS board, 5-3, 7-13
Dialogic D/42D-SL board, 5-3, 7-7
Dialogic D/42D-SX board, 5-3, 7-7
Dialogic DIALOG/4 boards, 5-3, 7-2
fax boards, 5-6
Features and functions on system level, 13-3
multiple Dialogic boards, 5-6
multiple languages, 6-15
Network Interface Card (NIC), 19-8
RSM Client, 6-19
RSM Manager, 6-22
Serial Integration to support Centrex, 10-6
serial integration utility, 10-5
Visual Mailbox, 19-21
voice boards, 5-3
Connecting
Dialogic boards to the phone system, 5-11
fax lines, 5-12
telephone lines, 5-11
Copying
System files, 23-2
V-Tree file to a mailbox, 17-43
V-Tree menu options to the clipboard, 17-52
Cover page (fax retrieval), 17-62
Creating
AMIS node, 18-4
nodes, 18-3
OctelNet node, 18-7
duplicating a single mailbox, 16-6
duplicating multiple mailboxes, 16-11
guest mailbox, 16-15
inband templates, 8-8
mailbox V-Trees using Visual Architect, 17-4
multiple mailboxes, 16-8
single mailbox, 16-3
SMDI.PFX table, 10-9
SMDI.TPT file, 10-6
V-Tree file from a mailbox V-Tree, 17-7
V-Tree file with the Toolkit, 17-12
V-Trees, 17-3
V-Trees using the phone, 17-18
V-Trees using Visual V-Tree, 17-16
Custom class of service options, 16-34
Customer Needs, 1-2, 2-1
Cutting V-Tree menu options to clipboard, 17-51
D
D dialing code, 16-46
Daily business hours
closed all day, 14-4
open all day, 14-4
selected hours, 14-4setting up, 14-4
Daylight saving time, not working, 24-25
Deactivating
node, 18-13
ports, 20-5
V-Tree for a mailbox, 17-41
Defining V-Tree actions, 17-18
Deleting
dialing prefixes, 12-3
fax retrieval documents, 17-63
inband templates, 8-10
mailboxes, 16-17
NameNet entries, 18-20
nodes, 18-13
parts of a phrase, 15-14
statistical information from reports, not working,
24-44
text comments for a phrase, 15-19
trimming parts of a phrase, 15-14
V-Tree files, 17-54
V-Tree from a mailbox, 17-53
V-Tree options, 17-52
V-Trees, 17-53
Delivery options, 16-40
batch mode, 16-41
local only, 16-41
long distance, 16-41
not allowed, 16-40
Determining outdial strings, 12-1
Dial by Name, 14-11, 16-37
Dialing codes, 16-45
Dialogic boards. 
See Configuring
DialPlan, 12-1
activating, 12-4
understanding, 12-5
DID Integrations
testing, 24-4
Disabling ports. 
See Deactivating ports
Disconnect (V-Tree action), 17-33
Disconnect signal, determining, 24-47
Disconnected callers, 24-21
Disconnects are not recognized properly, 24-26
Displaying
100% Contention screen, 22-6
50% Contention screen, 22-5
Calls Per Hour screen, 22-4
Channel Status window, 22-2
Class of Service report, 21-14
contents of a file, 23-18
features enabled on the sentinel, 24-47 
						

							Index
Implementation and Service Manual  IndexIX-iv
Login Failure report, 21-9
Mailbox Information report, 21-7
Mailbox Quick List report, 21-3
Mailbox Status screen, 22-2
Mailbox Usage report, 21-5
Network Statistics report, 21-16
phrase file information, 15-15
PLUS.LOG file, 24-48
Port Assignments report, 21-12
Prompt Assignments report, 21-15
reports, 21-3
system statistics, 22-1
System Status dialog box, 22-7
System Usage screen, 22-4
Uninitialized Mailboxes report, 21-11
UPSs current operating state, 11-8
V-Edit windows, 15-7
Voice Fax Server log file, 19-22
V-Trees, 17-55
Distribution lists (group lists), 16-36, 16-37
Distribution lists
not working, 24-27
testing, 24-10
Dollar sign ($) character (Inband template), 8-6
Dropping calls, 20-5
DTMF characters, 8-6
DTMFs are not recognized properly, 24-28
Duplicating mailboxes
multiple mailboxes, 16-11
single mailbox, 16-6
E
Economy dispatch, 16-41
Editing
mailbox, not working, 24-33
mailboxes, 16-16
nodes, 18-12
sent message, not working, 24-35
V-Trees, 17-50
Enabling ports. 
See Activating, ports
ENGLISH1.O32 and ENGLISH2.O32, 15-8
Entering text comments for phrase, 15-17
EPROM, 2-6
Evening greeting, testing, 24-9
Evening prompt, 14-3
Exporting a mailbox V-Tree to a file, 17-46
F
F character (Inband template), 8-6
Failed login notification, 16-39
Fax boards. 
See Configuring
installing, 5-8
Fax Extensions tab (System Setup), 13-49
Fax on Demand V-Trees, 17-32
Fax Parameters tab (System Setup), 13-44
Fax V-Tree, 16-38
Fax
adding fax retrieval documents, 17-59
AutoPrint, not working, 24-28
changing the number of a fax retrieval document,
17-60
cover page, 17-62
deleting fax retrieval documents, 17-63
fax features, not working, 24-28
fax lines, connecting to the system, 5-12
fax retrieval, 17-58
fax retrieval, not working, 24-29
mailbox options, 16-43
receive faxes in mailbox, 16-43
send faxes from mailbox, 16-43
setting up a cover page for faxes, 17-62
updating a fax retrieval document, 17-61
Fax-on-Demand V-Trees, 17-29
Fifty Percent (50%) Contention screen, 22-5
File version information (viewing), 23-20
Folders, 16-35
not working, 24-29
Follow-me-forward, 16-42
not working, 24-30
testing, 24-17
Forms Filler V-Trees, 17-23
G
Gathering information, 3-1
General Parameters tab (System Setup), 13-8
Generating
Class of Service report, 21-14
Login Failure report, 21-10
Mailbox Information report, 21-7
Mailbox Quick List report, 21-4
Mailbox Usage report, 21-5
Network Statistics report, 21-16
Port Assignments report, 21-13
Prompt Assignments report, 21-15
reports, 21-1