Lucent Technologies Octel 100 Implementation And Service Manual

							Implementation and Service Manual  Displaying System Statistics22-1
CHAPTER 22
Displaying System Statistics
This chapter prov ides information on displaying sev en different kinds of system statistics
screens to help you monitor messaging system usage. You can display the following:
·  Channel Status window
·  Mailbox Status screen
·  Calls per Hour screen
·  System Usage screen
·  50% Contention screen
·  100% Contention screen
·  System Status dialog box 
						

							22.  Displaying System Statistics
Implementation and Service Manual  Channel Status W indow22-2
You can press  to toggle between window displays. This is especially useful if
the Activ ate Digit Grabber (DIGRAB) and Debug Mode options are enabled in System
Setup.
Channel Status Window
The Channel Status window displays the status of each port on the system. You can also
choose to display the number of internal and external calls handled by each port
followed by the av erage length of the calls. The Channel Status window displays in the
top half of the screen by default when you first start the messaging system.
Displaying the Channel Status Window
To display the Channel Status window, select Channel Status from the W indow menu.
The Channel Status window displays directly below the menu bar.
From the Display menu of the Channel Status window, select Status to display the status
of each port, or select Statistics to display the total number of calls to each port and the
av erage length of each call.
Interpreting the Channel Status Window
The Channel Status window displays information for four ports at a time. If the system
has more than four ports, use the scroll bars on the right side of the window to display
information for the other ports.
Status view – Displays the call activ ity for each port. W hen a call comes into a port, the
status for the port changes as the caller performs actions on the system.
Statistics view – Displays the number of incoming calls handled by the port since the
system was installed.
Mailbox Status Screen
The Mailbox Status screen displays each mailbox on the system and identifies whether
each box contains new and/or sav ed messages. You can also choose to display general
information about the mailboxes on the system. The Mailbox Status screen displays in
the bottom half of the screen by default when you first start the messaging system.
Displaying the Mailbox Status Screen
To display the Mailbox Status screen, select Mailbox Status from the W indow menu. The
Mailbox Status screen displays directly below the menu bar. If the Channel Status
window is displayed, the Mailbox Status screen displays directly below the Channel
Status window. The Mailbox Status screen displays in the bottom half of the screen by
default when you first start the messaging system. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  Mailbox Status  Sc reen22-3
Interpreting the Mailbox Status Screen
The Mailbox Status screen displays all messaging system mailboxes in columns across
the screen. If necessary, use the scroll bars on the right side and bottom of the screen to
display any mailboxes currently hidden from v iew.
Next to each mailbox number, the Mailbox Status screen displays whether the mailbox
contains new and/or sav ed messages. Each new message is represented by an
env elope icon 
. Multiple icons represent multiple new messages. A maximum of four
env elope icons will display. Saved messages are represented by a letter icon 
. The
messaging system displays one letter icon per mailbox, regardless of the number of
sav ed messages in the mailbox.
You can v iew general information about a mailbox by clicking on the mailbox number.
The following mailbox information displays:
Mailbox – Displays the mailbox number.
Extension – Displays the mailbox subscriber’s telephone extension.
Name – Displays the mailbox subscriber’s name with the last name first.
Company – Displays the mailbox subscriber’s company.
Division – Displays the mailbox subscriber’s div ision.
Messages, New – Displays the number of new messages in the mailbox.
Messages, Saved – Displays the number of sav ed messages in the mailbox. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  Calls per Hour Screen22-4
Calls per Hour Screen
The Calls per Hour screen displays a bar graph depicting the number of calls to the
system per hour during the current day and prev ious days.
Displaying the Calls per Hour Screen
To display the Calls per Hour screen, select Calls per Hour from the W indow menu. The
Calls per Hour screen displays directly below the menu bar. If the Channel Status
window is displayed, the Calls per Hour screen displays below the Channel Status
window.
Interpreting the Calls per Hour Screen
The Calls per Hour screen displays as a bar graph depicting the number of internal and
external calls that accessed either system mailboxes or the automated attendant each
hour during the current day or prev ious days. The left side of the graph displays the
number of calls. The bottom of the graph displays the time of day in six-hour segments
starting at midnight. Each bar identifies the call activ ity during a giv en hour. If the
messaging system did not receiv e any calls during a particular hour, the graph displays a
dash. Note that the horizontal lines across the bar graph do 
not reflect specific call
figures; they are designed to assist you in interpreting the bars.
System Usage Screen
The System Usage screen displays as a bar graph depicting the percentage of av ailable
system time that was used handling calls during each hour for the current day and
prev ious days.
Displaying the System Usage Screen
To display the System Usage screen, select System Usage from the W indow menu. The
System Usage screen displays directly below the menu bar. If the Channel Status
window is displayed, the System Usage screen displays below the Channel Status
window. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  50% Contention Screen22-5
Interpreting the System Usage Screen
Av ailable system time is calculated by multiplying the number of ports installed on the
system by 60 minutes. For example, if the system has four ports, the av ailable system
time in one hour for the system is 240 minutes (60 x 4). Usage is the percentage of the
av ailable system time in an hour that the system handled calls.
The left side of the System Usage screen displays the percentage of system usage. The
bottom of the graph displays the time of day in six-hour segments starting at midnight.
Each bar identifies the percentage of av ailable system time the system handled calls
during a giv en hour. If the system did not receiv e any calls during a particular hour, the
graph displays a dash. Note that the horizontal lines across the bar graph do 
not reflect
specific usage figures; they are designed to assist you in interpreting the bars.
50% Contention Screen
The 50% Contention screen displays the percentage of an hour that half of the ports
installed on the system were handling calls at the same time for the current day and
prev ious days.
Displaying the 50% Contention Screen
To select the 50% Contention screen, select 50% Contention from the W indow menu.
The 50% Contention screen displays directly below the menu bar. If the Channel Status
window is displayed, the 50% Contention screen displays below the Channel Status
window. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  100% Contention Screen22-6
Interpreting the 50% Contention Screen
The left side of the 50% Contention screen displays the percentage of 50% port
contention. The bottom of the graph displays the time of day in six-hour segments
starting at midnight. Each bar identifies the percentage of av ailable time the system
handled calls during a giv en hour. If the system did not receiv e any calls during a
particular hour, the graph displays a dash. Note that the lines across the bar graph do 
not
indicate exact contention figures, they are designed to assist you with interpreting the
bars.
100% Contention Screen
The 100% Contention screen displays the percentage of an hour that all the ports
installed on the system were occupied at the same time for the current day and prev ious
days. If the messaging system repeatedly experiences 100% contention for two to fiv e
percent of any particular hour, it is recommended that you install more ports on the
system, to accommodate the call traffic.
Displaying the 100% Contention Screen
To select the 100% Contention screen, select 100% Contention from the W indow menu.
The 100% Contention screen displays directly below the menu bar. If the Channel Status
window is displayed, the 100% Contention screen displays below the Channel Status
window. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  Sys tem Status  Dialog Box22-7
Interpreting the 100% Contention Screen
The left side of the graph displays the percentage of the hour that the system
experienced 100% contention. The bottom of the graph displays the time of day in six-
hour segments starting at midnight. Each bar identifies the percentage of av ailable time
the system handled calls during a giv en hour. If the system did not receiv e any calls
during a particular hour, the graph displays a dash. Note that the lines across the bar
graph do 
not indicate exact contention figures, they are designed to assist you with
interpreting the bars.
System Status Dialog Box
The System Status dialog box displays general information about call activ ity handled by
the system.
Displaying the System Status Dialog Box
To display the Status dialog box, select System Status from the Options menu. The
Status dialog box displays. To close the dialog box, click OK. The main system window
displays.
Interpreting the System Status Dialog Box
Active – Displays the number of liv e calls currently using the system.
Messages – Displays the total number of messages sent to system mailboxes since the
system was installed.
Ckp Rate – Displays the number of calls receiv ed before the system sav es the
Checkpoint file. The Checkpoint file stores critical system settings information and allows
the system to resume operation after a failure, such as a power loss. The Checkpoint
rate v alue is specified in System Setup. 
						

							22.  Displaying System Statistics
Implementation and Service Manual  Sys tem Status  Dialog Box22-8
Total Calls – Displays the total number of calls handled by the ports on the system since
the system was installed. 
						

							Implementation and Service ManualMaintaining the System23-1
CHAPTER 23
Maintaining the System
This chapter prov ides steps that will help you to perform the following maintenance
functions:
·  Performing system file maintenance
·  Viewing file contents
·  Adding ports and modules
·  Verifying file v ersions
·  Refreshing Message Indicators
·  Maintaining system security
  Procedures in this chapter assume that the hard driv e on which the system is installed is
driv e C, that an additional hard driv e that may be installed is D, that the disk driv e is A,
and that the CD-ROM driv e, if installed, is F. Driv e designations on the specific PC on
which you are working may v ary. Confirm the appropriate driv e letters, when necessary,
in procedures prov ided in this chapter. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-2
Performing System File Maintenance
The messaging system includes a file maintenance program called Quick Assist that
enables you to back up, restore, and recov er files in the \CVR1, REC0
n, and FAX0n
directories. You can use Quick Assist to:
·  Back up system files
·  Restore backed up system files
·  Verify system file integrity
·  Recov er system f iles
You can also configure the messaging system to run Quick Assist as part of routine
system maintenance.
Using Quick Assist to Back Up System Files
The Backup feature of Quick Assist allows you to archiv e system files. You can choose
to archiv e all site-specific files or only certain files (such as superv isor prompts,
subscriber greetings and messages, or mailbox configuration files).
Depending on the data files you choose to back up and the size of the messaging
system, you may need a large number of blank disks.
To back up system files:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the QASSIST icon in the program folder. The Quick Assist dialog box
displays.