Lucent Technologies Octel 100 Implementation And Service Manual

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-93
If Set Too LowSetting this parameter to 0 does not allow callers enough time to respond to
prompts. Callers could exceed the Maximum Number of No Entries and be
disconnected.
Min
0Max
99999Default
20Requires Restart
YesSwitch-Dependent
NoSet by Integrator
No
Voice System Parameters
Duration of Ring
Off (RINGOFF)This parameter specifies the amount of time, in 100 millisecond units, that
ring voltage must be off for the messaging system to determine that a ring
has stopped.
When/How to UseFor most systems, the default value is sufficient. If your switch uses
European-style rings, you may need to adjust this setting. Call a technical
support representative for information on setting this parameter for European-
style rings.
Related Parameters/FeaturesNone.
If Set Too HighIf this parameter is set too high, the system cannot detect rings and does not
answer incoming calls.
If Set Too LowIf this parameter is set too low, the system could misinterpret skips and
jumps in the ring voltage as incoming calls.
Min
1Max
30000Default
5Requires Restart
YesSwitch-Dependent
YesSet by Integrator
No
Voice System Parameters
Duration of Ring
On (RINGON)This parameter specifies the amount of time, in 100 millisecond units, that
ring voltage must be on for the messaging system to identify a ring cycle.
When/How to UseFor most systems, the default is sufficient. If your phone system uses
European-style rings, you may need to adjust this setting. Call a technical
support representative for information on setting this parameter for
European-style rings.
Related Parameters/FeaturesNone.
If Set Too HighThe system cannot detect rings and does not answer incoming calls.
If Set Too LowThe system could misinterpret short instances of line noise as incoming calls.
Min
1Max
30000Default
3Requires Restart
YesSwitch-Dependent
YesSet by Integrator
No 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-94
Voice System Parameters
Sound Tone on
Answe r
(ANSTONE)This parameter determines whether the messaging system sounds an audible
tone when it answers an incoming call.
When/How to UseFor most systems, leave this parameter disabled.
Enable this parameter when recommended by a technical support
representative for troubleshooting activities.
Related Parameters/FeaturesNone.
If Set Too HighNot applicable.
If Set Too LowNot applicable.
Min
—Max
—Default
NoRequires Restart
YesSwitch-Dependent
NoSet by Integrator
No
Voice System Parameters
Debug ModeThis parameter determines whether the messaging system records system
events such as incoming calls, messages, system maintenance, outbound
events, and faxes in the PLUS.LOG file.
When/How to UseEnable Debug Mode when you want to monitor system activity to optimize
system parameter settings, or for troubleshooting activities.
Related Parameters/FeaturesNone.
If Set Too HighNot applicable.
If Set Too LowNot applicable.
Min
—Max
—Default
NoRequires Restart
NoSwitch-Dependent
NoSet by Integrator
No
Simplified Message Desk Interface Parameters (Page 25 of 26)
The Simplified Message Desk Interface parameters specify whether the messaging system uses Serial
integration and whether the system communicates message indicator commands through the serial
interface.
These parameters apply only to messaging systems with sentinels that support Serial integration.
You can modify these parameters only when you run System Setup by clicking on the System Setup icon
in the program folder. You cannot modify these parameters when you access System Setup from the
Options menu. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-95
Simplified Message Desk Interface Parameters
Use SMDI (SMDI
Used)This parameter determines whether the messaging system uses Serial
integration for incoming calls. If you enable this parameter, the system looks
for the supporting Serial Integration program. If the system does not find the
required program, it displays an error message.
When/How to UseThis parameter is enabled, if required, when the Integrator utility is run for the
switch.
Do not enable this parameter unless the system sentinel supports Serial
integration and you have installed the supporting program. If the system does
not find the required program when you attempt to launch the system, an
error displays and the system does not run.
Related Parameters/FeaturesYou must set the Init Mode parameter on the Port Parameters tab to C for all
ports on which you are using Serial integration.
If Set Too HighNot applicable.
If Set Too LowNot applicable.
Min
—Max
—Default
NoRequires Restart
YesSwitch-Dependent
YesSet by Integrator
Yes
Simplified Message Desk Interface Parameters
Use Comm
Message
Indicator
Software
(COMMMWL)This parameter determines whether the messaging system uses
communications message indicator software to activate and deactivate
message indicators through the serial (COM) port instead of sending DTMFs.
If this parameter is enabled, the system looks for the supporting software. If
the system does not find the required program when you attempt to launch
the system, an error displays and the system does not run.
When/How to UseThis parameter is enabled, if required, when the Integrator utility is run for the
switch.
Make sure the sentinel supports Serial integration and you have installed the
supporting program before attempting to launch the system.
Related Parameters/FeaturesYou must set the Init Mode parameter on the Port Parameters tab to C for all
ports on which you are using communications message indicator software.
Each port must also be enabled for message indicator.
If you enable this parameter, the Permit Message Indicators parameter must
be enabled on the Message Indicator tab; you can configure the Light
Message Indicator for Every Message parameter as you like. The remaining
parameters on the Message Indicator tab, however, must be blank and
disabled.
If Set Too HighNot applicable.
If Set Too LowNot applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-96
Min
—Max
—Default
NoRequires Restart
YesSwitch-Dependent
YesSet by Integrator
Yes
Server Parameters (Page 26 of 26)
Information on completing fields on the Serv er tab is prov ided in Chapter 19, “Installing and Configuring
Visual Mailbox.” 
						

							Implementation and Service Manual  Setting Up System Prompts 14-1
CHAPTER 14
Setting Up System Prompts
The messaging system prov ides default v oice prompts for the system; howev er, you can
specify custom prompts to personalize the system to meet your company’s needs. You
can:
·  Set up prompts to v oice morning, afternoon, ev ening, and after hours messages
·  Set up prompts for special holidays
·  Set up Greeting by Port prompts
·  Set up a Language Selection prompt
·  Set up the Attendant Menu prompt
·  Set up Call Queuing prompts
·  Set up Message Notification prompts
·  Set up Network Node prompts 
						

							14. Setting Up System Prompts
Implementation and Service Manual    Understanding System Prompts14-2
Understanding System Prompts
System prompts greet callers and direct them through the messaging system so they can
dial extensions, leav e messages, send faxes, or access different types of information.
You can customize system prompts to personalize the system to meet the company’s
needs or use the default prompts prov ided with the system. This chapter describes the
system prompts and explaining how to specify custom prompts. For procedures on how
to record and edit prompts, see Chapter 15, “Recording and Editing Prompts.”
 You can specify the following system prompts:
· System Greetings prompts – Greet callers with a morning, afternoon, ev ening,
or office closed message.
· Holiday Greetings prompts – Greet callers with specific holiday messages.
· Greeting by Port prompts – Greet callers to specific ports on the same system
with different messages. These prompts are used when sev eral companies share
the same system.
· Language Selection prompt – Prompts callers to select the language in which
system prompts are to be v oiced.
· Attendant Menu prompt – Directs callers on selecting options for proceeding
through the system.
· Message Notification prompt – Informs subscribers of new messages in their
mailboxes.
· Call Queuing prompts – Prov ide information to callers waiting on hold in call
queues.
W hen callers call the system on a typical day, the first prompt they hear is a System
Greeting prompt (or a Greeting by Port prompt, if set up). An example is, 
“Hello and
thank you for calling ABC corporation.”
 If the system includes language files for multiple
languages, the next prompt callers hear is the Language Selection prompt, such as
, “For
service in English, press . Pour la service en Français, appuyez sur .”
 After
callers select a language, the remaining system prompts are v oiced in that language.
The Attendant Menu prompt is v oiced next to guide callers through the system. A typical
Attendant Menu prompt is, 
“Enter the extension of the person you would like to speak
with, or press one of the following options, followed by . To speak to Sales, press
; to leave a message, press ; to send a fax, press ; for a directory, press ;
or to speak to an operator, press .”
 Depending on the selections the callers make,
callers are transferred to either extensions or the operator, or they hear prompts for
mailboxes, instructions for v oice mail, or instructions for sending faxes. Note that the
Attendant Menu prompt is not v oiced during closed hours. 
						

							14. Setting Up System Prompts
Implementation and Service Manual    Setting Up System Greetings14-3
Setting Up System Greetings
System Greetings are prompts that are v oiced at specified times of the day. These
prompts include a morning, afternoon, ev ening, and an office-closed prompt. The
System Greeting prompt is the first prompt v oiced by the system to callers (except on
days specified as holidays). A typical morning System Greeting prompt may say, 
“Good
morning, and thank you for calling ABC Corporation.”
Entries on the Time/Greetings tab in System Setup determine when the morning,
afternoon, and ev ening greetings are v oiced. The daily business hours specified under
the Attendant menu Business Hours option determine when the office-closed greeting is
v oiced.
The System Greetings prompts are not v oiced if the Greeting by Port feature is used.
To set up System Greetings prompts:
1.  From the Attendant menu, select Prompts. The System Prompts dialog box displays.
 
2.  Under System Greetings, click in the field for the prompt you want to specify.
3.  Enter the prompt number of the prompt you want the system to v oice. If you want to
use a prompt stored in the [Language]3.O32 phrase file, where [Language] is the
primary language on the system, precede the phrase number with the letter D.
If the prompt has not been recorded, record it using any of the three tools described
in Chapter 15, “Recording and Editing Prompts.”
See Preinstallation Configuration Worksheets
W hen recording System Greetings prompts, refer to information prov ided on the
Single-Company Greetings Sheet(s). Enter the numbers of the prompts you record in
the Prompt # fields on the sheet.
4.  To sav e the entered prompts, click OK. The main system window displays. 
						

							14. Setting Up System Prompts
Implementation and Service Manual    Setting Up System Greetings14-4
5.  To adjust the daily business hours, which determine when the office-closed prompt is
v oiced, select Business Hours from the Attendant menu. The Daily Business Hours
dialog box displays.
 
See Preinstallation Configuration Worksheets
W hen defining the daily business hours, refer to entries made on the Company
Profile Sheet. If the Greeting by Port feature is set up, the daily business hours
specified on the Greeting by Port dialog box ov erride the business hours specified in
the Daily Business Hours dialog box for the activ e port.
6.  To select the day of the week for which you want to specify business hours, select
the appropriate day of the week from the pull-down menu.
7.  In the box below the day of week, select the appropriate business hours option.
· Open All Day – The time-of-day greetings (morning, afternoon, and ev ening)
are v oiced at the appropriate times during the day at the times specified on
the System Setup Time/Greetings tab. The office-closed greeting is not
v oiced during that day.
· Closed All Day – The office-closed greeting is v oiced during the whole day.
The time-of-day greetings are not v oiced during that day.
· Selected Hours – The time-of-day greetings are v oiced during the times
specified in the Open and Close fields. The office-closed greeting is v oiced
the rest of that day.
8.  If you chose the Selected Hours option, enter the time of day the company opens for
business and closes in the Open and Close fields in either standard 
AM/PM format or
military format.
9.  If you want to configure sev eral consecutiv e days with the same daily business
hours, click Copy To: to copy the information to the next day.
10.  To sav e the entered daily business hours, click OK. The main system window
displays. 
						

							14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Greeting by Port14-5
Setting Up Greeting by Port
Greeting by Port allows you to set up mailboxes to answer different ports with unique
greetings. This feature is often used when sev eral companies share the same system.
See Preinstallation Configuration Worksheets
To determine whether the system should be set up to v oice greetings by port, refer to
entries made on the Call Flow Sheet under “If more than one company or organization is
being supported... .”
W hen setting up Greeting by Port, consider the following:
·  For each port, it is recommended that you designate two mailboxes to answer the
port. On the Greeting by Port dialog box, set up the first mailbox to v oice a
during-hours greeting and the second mailbox to v oice an after hours greeting. If
only one greeting needs to be v oiced for the port, you can enter the same
mailbox number in the During Hours and After Hours fields on the Greeting by
Port dialog box.
·  To ensure that the appropriate mailboxes are included in the company-wide
directories, v erify that the entries in the Company field on the Mailbox Entry
screen are the same for the mailbox assigned to answer the port and the
subscriber mailboxes assigned to the company. For additional information, see
Chapter 16, “Managing System Mailboxes.”
·  For the mailbox designated to answer calls to the port, record the greeting for the
port as the Personal Greeting prompt for the mailbox.
·  If you want the system to v oice the Attendant Menu prompt, do not select the Call
Blocking option on the Subscriber Settings dialog box. If you want to use an
optional prompt, a V-Tree, or call forwarding, select the Call Blocking option on
the Subscriber Settings dialog box, then select the appropriate Call Blocking
option. For additional information, see the topic, Managing Subscriber Settings,
in Chapter 16, “Managing System Mailboxes.”
·  To allow the superv isor access to all the ports on the system through the phone
interface, do not enter a Company for the superv isor’s mailbox. For additional
information, see Chapter 16, “Managing System Mailboxes.” 
						

							14. Setting Up System Prompts
Implementation and Service Manual    Setting Up Greeting by Port14-6
To configure Greeting by Port:
1.  Start the messaging system if it is not already running and log in as a Lev el 3
superv isor.
2.  From the Options menu, select Greeting by Port. The Greeting by Port dialog box
displays.
 
See Preinstallation Configuration Worksheets
W hen recording the prompts to be used for Greeting by Port, see the
Multiple-Company Greetings Sheet(s). Enter the numbers of the mailboxes for which
you recorded greetings in the Mailbox # fields on the sheet.
3.  In the Port # field, enter the number of the port you want to configure for greeting by
port.
4.  To activ ate the port for greeting by port, select the Activ e option.
5.  Under Mailboxes to use, enter the number of the mailbox you want to assign to
answer the port during business hours in the During Hours field.
6.  Under Mailboxes to use, enter the number of the mailbox you want to assign to
answer the port after business hours in the After Hours field.
7.  Under Daily Business Hours, select the appropriate day of the week from the
drop-down menu.
8.  In the box below the day of week field, select the appropriate business hours option:
· Open All Day – The Mailbox to Use During Hours is used all day.
· Closed All Day – The Mailbox to Use After Hours is used all day.
· Selected Hours – The Mailbox to Use During Hours is used during the hours
specified in the Open and Close field. The Mailbox to Use After Hours is used
the rest of the day.