Lucent Technologies Octel 100 Implementation And Service Manual

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-13
  General Parameters
 
First System
Group List
Number  This parameter determines the first number and defines the range for the 10
system group lists that system managers can create.
 
 When/How to Use The First System Group List Number must be at least 10 more than the First
Personal Group List Number. The minimum for First System Group List
Number parameter, therefore, is 10 more than the current First Personal
Group List Number parameter setting. For example, if the First Personal
Group List Number is set to 35, you can set the First System Group List
number from 45 to 90.
 Once this parameter has been set and system group lists have been created,
do not change this parameter. Otherwise, existing lists may be damaged.
 
 Related Parameters/Features The current setting of the First Personal Group List Number determines the
minimum for First System Group List Number.
 Access to system group lists is controlled by the global group list feature on
the Class of Service dialog box.
 
 If Set Too High If this parameter is set to 90, only eight system group lists are available, since
98 and 99 are reserved for the division and company lists, respectively.
 
 If Set Too Low Not applicable.
 
 Min
 21[
 Max
 90
 Default
 26
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 [
  The minimum for this parameter is ten more than the current First Personal Group List
    Number.
 Operator Parameters (Page 2 of 26)
  The Operator parameters specify extensions to which callers requesting to speak to an operator or
exceeding a specified number of errors are transferred during or after business hours. These parameters
also determine how the messaging system handles callers dialing from rotary phones and whether
subscribers are informed of calls transferred from the attendant.
 
  Operator Parameters
 
Default Operator
Mailbox Number  This parameter defines the mailbox where the messaging system routes
callers during business hours when they press  to speak to an operator,
when they are dialing from a rotary phone, or they exceed the Maximum
Number of Errors parameter setting.
 
 When/How to Use You must manually create the default operator mailbox on the messaging
system; it is not automatically created. If you do not create the default
operator mailbox, callers transferred to that mailbox are told that the mailbox
is not recognized on the messaging system and they are disconnected.
 Make sure that the mailbox number specified for this parameter is not used
for  a regular subscriber. Otherwise, the subscriber assigned this mailbox
number may receive calls that should be directed to the operator. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-14
 
 Related Parameters/Features Callers to mailboxes that have a personal operator defined on the Mailbox
Entry dialog box are transferred to the personal operator instead of the default
operator mailbox when they press .
 The minimum and maximum values for this parameter depend on the
Number of Digits in a Mailbox. For example, on a system with three-digit
mailboxes, the default for this parameter is 100.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 1000
 Max
 9999
 Default
 1000
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Company Profile Sheet (Primary Operator’s Extension)
 
 
Operator Parameters
 
After Hours
Operator Mailbox
Number  This parameter defines the mailbox where the messaging system routes
callers after business hours.
 
 When/How to Use You must manually create the after hours operator mailbox on the system; it
is not automatically created. If you do not create the after hours operator
mailbox, callers transferred to that mailbox are told that the mailbox is not
recognized on the system and they are disconnected.
 
 Related Parameters/Features The minimum and maximum allowed values for this parameter depend on the
Number of Digits in a Mailbox parameter setting. For example, on a system
with three-digit mailboxes, the default for this parameter is 100.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 1000
 Max
 9999
 Default
 1000
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Company Profile Sheet (After Hours Operator’s Extension)
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-15
  Operator Parameters
 
Inform
Subscriber
Transfer Is from
Attendant  This parameter determines whether the messaging system voices a prompt
informing subscribers when it transfers calls.
 W hen the messaging system transfers a call, and the Announce Subscriber
Name Prompt is selected under Special Options on the Subscriber Settings
dialog box, the system voices, 
“I have a call for ,”
when the subscriber answers the phone; the system then transfers the call.
Otherwise, the system voices, 
“One moment, you have a call.”
 
 When/How to Use Use this parameter if the phone system cannot display the origin of calls and
you want subscribers to be able to distinguish between external and internal
callers. Note that this only applies when call progress is used.
 
 Related Parameters/Features The Announce Subscriber Name Prompt option under Special Options on the
Subscriber Settings dialog box determines which transfer prompt the system
voices.
 This parameter only applies when calls are supervised.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Operator Parameters
 
Disconnect All
Rotary Callers  This parameter determines whether the messaging system disconnects all
callers dialing from a rotary phone. The messaging system considers a rotary
call to be any call from which it does not detect touch-tone digits at the initial
greeting or at the main greeting for a V-Tree. W hen you enable this
parameter and the system detects a rotary call, it voices, 
“Good-bye,” and
disconnects the caller.
 
 When/How to Use Enable this parameter when the switch does not use positive disconnect to
indicate hang-ups. This parameter allows ports from which callers have hung
up to become available more quickly.
 If this parameter is enabled, the main greeting should include an alternate
phone number for rotary callers.
 If this feature is not enabled, the messaging system transfers rotary calls to
the Default Operator Mailbox Number during business hours or to the After
Hours Operator Mailbox Number after business hours.
 
 Related Parameters/Features You must create the default operator mailbox and the after hours operator
mailboxes if you want to transfer callers using rotary phones.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-16
  See Preinstallation Configuration Worksheet
 
Call Flow Sheet (Should incoming calls from non-touch-tone phones...)
 
 
Operator Parameters
 
Number
Attempts Rotary
Transfer to Busy
Operator  This parameter specifies the number of times the system attempts to transfer
a rotary caller to the operator’s extension when it is busy.
 
 When/How to Use The default should be sufficient for most systems. If a call cannot be
transferred to the operator, it is directed to the operator’s mailbox and the
caller can leave a message.
 This parameter only applies if calls to the operator are supervised.
 
 Related Parameters/Features This parameter is not used if Disconnect All Rotary Callers is enabled.
 
 If Set Too High The higher you set this parameter, the longer the port holding the rotary caller
is tied up.
 
 If Set Too Low If this parameter is set to 0, the messaging system attempts to transfer rotary
callers once before they are transferred to voice mail to leave a message.
 
 Min
 0
 Max
 9
 Default
 3
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Operator Parameters
 
Maximum
Number of
Errors  This parameter specifies the maximum number of consecutive invalid
mailbox entries and keypresses the system allows each caller to make before
the system transfers the caller to the operator or disconnects.
 
 When/How to Use The default setting should be sufficient.
 W hen you set this parameter to 0, the system transfers or disconnects the
caller after one error.
 
 Related Parameters/Features This parameter determines the number of errors before the system transfers
the caller to the operator if Transfer Calls to Operator after Maximum Errors
is enabled.
 
 If Set Too High The higher this number, the more invalid entries each caller is allowed to
make.
 
 If Set Too Low A low setting does not affect the messaging system performance; however,
callers could perceive the system as intolerant if they are disconnected or
transferred after only one error.
 
 Min
 0
 Max
 9
 Default
 3
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-17
  Operator Parameters
 
Maximum
Number of No
Entries  This parameter specifies the number of times the system prompts callers for
an entry before assuming they have hung up and releasing the line.
 
 When/How to Use The default value for this parameter should be sufficient.
 W hen this parameter is set to 0, the caller is disconnected after the first no
entry.
 This parameter is not used when a caller fails to make an entry at the initial
greeting. In this case, the call is considered a rotary call.
 
 Related Parameters/Features None.
 
 If Set Too High The higher the setting, the longer the off-hook time between callers hanging
up and the system resetting the port.
 
 If Set Too Low Callers may perceive the system as intolerant if they are transferred or
disconnected after the first no entry.
 
 Min
 0
 Max
 9
 Default
 3
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Operator Parameters
 
Transfer Calls to
Operator after
Maximum Errors  This parameter determines whether the messaging system transfers a caller
exceeding the Maximum Number of Errors parameter setting to the default
operator or politely disconnects the caller.
 
 When/How to Use Enable this parameter when you want callers who exceed the Maximum
Number of Errors setting to be transferred to an operator for assistance or be
allowed to leave a message.
 
 Related Parameters/Features If you enable Transfer Calls to Operator after Maximum Errors, you must
create the default operator mailbox and the after-hours mailbox. If you do not,
callers transferred to those mailboxes are told that the mailboxes are not
recognized on the system, and the callers are disconnected.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-18
 Invalid Mailbox Parameters (Page 3 of 26)
  The Inv alid Mailbox parameters control whether calls to inv alid mailboxes are transferred to the switch.
 
  Invalid Mailbox Parameters
 
Transfer Invalid
Mailboxes during
Business Hours  This parameter determines whether calls to an invalid mailbox during
business hours are transferred to the switch. An invalid mailbox is an
extension that is not assigned a messaging system mailbox number.
 If this parameter is on, calls during business hours to numbers that do not
exist as mailboxes are transferred directly to the switch.
 If this parameter is off, callers dialing invalid mailbox numbers during
business hours hear, 
“ is not valid. Please redial the
number of the person you are calling.”
 
 When/How to Use Disable this parameter unless you have extensions that callers should be
allowed to dial directly.
 Be aware that enabling this parameter can pose a security concern in that,
depending on the configuration of the switch, callers transferred to the switch
may use this capability to attempt to access an outside line. This is most
relevant for messaging system ports used for outcalls for networking or
message notification to a beeper.
 
 Related Parameters/Features If you turn off Enable Automated Attendant, this parameter is dimmed.
 Business hours are defined under the Attendant menu.
 
 If Set Too High Not applicable
 
 If Set Too Low Not applicable
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Invalid Mailbox Parameters
 
Transfer Invalid
Mailboxes after
Business Hours  This parameter determines whether calls to an invalid mailbox after business
hours are transferred to the switch. An invalid mailbox is an extension that is
not assigned a messaging system mailbox number.
 If this parameter is on, calls after business hours to numbers that do not exist
as mailboxes are transferred directly to the switch.
 If this parameter is off, callers dialing invalid mailbox numbers hear,
“ is not valid. Please redial the number of the person you
are calling.”
 
 When/How to Use Disable this parameter unless you have extensions that callers should be
allowed to dial directly.
 Be aware that enabling this parameter can pose a security concern in that,
depending on the configuration of the switch, callers transferred to the switch
may use this capability to attempt to access an outside line.
 
 Related Parameters/Features If you turn off Enable Automated Attendant, this parameter is dimmed.
 Business hours are defined under the Attendant menu. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-19
 
 If Set Too High Not applicable
 
 If Set Too Low Not applicable
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 Time/Greetings Parameters (Page 4 of 26)
  The Time/Greetings parameters determine when the system v oices the time of day greetings (Morning,
Afternoon, and Ev ening) defined on the System Prompts dialog box. They also determine how the
system v oices times and dates.
  The system only v oices time-of-day greetings during business hours. It v oices the Closed greeting after
business hours.
 
  Time/Greetings Parameters
 
Start of Morning
Hours  This parameter defines when, during open hours, the system begins voicing
the Morning greeting identified on the System Prompts dialog box.
 If you do not specify a Morning greeting on the System Prompts dialog box,
either the Attendant Menu prompt or, if no Attendant Menu is defined, the
default prompt is voiced during morning hours.
 
 When/How to Use Enter the hour and minutes, in AM/PM format, to specify when you want
morning hours to begin. Morning hours cannot be set on a day-by-day basis.
 If you use Military format, the system converts the time to AM/PM format after
you save and exit System Setup.
 
 Related Parameters/Features The Start of Afternoon Hours parameter determines when the morning hours
end.
 The Morning greeting does not begin voicing each day until the Open hours
on the Business Hours dialog box is reached. For example, if you set the
Start of Morning Hours parameter to 6:00 
AM, but the Open time field on the
Business Hours dialog box to 8:00 
AM, the Morning greeting does not begin
voicing until 8:00 
AM.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 12:00 AM
 Max
 11:59 PM
 Default
 6:00 AM
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-20
  Time/Greetings Parameters
 
Start of
Afternoon Hours  This parameter defines when, during open hours, the system begins voicing
the Afternoon greeting identified on the System Prompts dialog box.
 If you do not specify an Afternoon greeting on the System Prompts dialog
box, either the Attendant Menu prompt or, if no Attendant Menu is defined, th
e
default prompt is voiced during afternoon hours.
 
 When/How to Use Enter the hour and minutes, in AM/PM format, to specify when you want
afternoon hours to begin. Afternoon hours cannot be set on a day-by-day
basis.
 If you use Military format, the system converts the time to AM/PM format after
you save and exit System Setup.
 
 Related Parameters/Features The Start of Evening Hours parameter determines when afternoon hours end.
 The Start of Afternoon Hours parameter must be later than the Start of
Morning Hours parameter.
 The Afternoon greeting is voiced only during the Open hours set on the
Business Hours dialog box. For example, if you set the Start of Afternoon
Hours to 1:00 
PM, but the Closed time on the Business Hours dialog box to
12:00 
PM, the Afternoon greeting does not voice.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 
12:00 AM
 Max
 
11:59 PM
 Default
 
12:00 PM
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Time/Greetings Parameters
 
Start of Evening
Hours  This parameter defines when, during open hours, the system begins voicing
the Evening greeting identified on the System Prompts dialog box.
 If you do not specify an Evening greeting on the System Prompts dialog box,
either the Attendant Menu prompt or, if no Attendant Menu is defined, the
default prompt is voiced during evening hours.
 
 When/How to Use Enter the hour and minutes, in AM/PM format, to specify when you want
evening hours to begin. Evening hours cannot be set on a day-by-day basis.
 If you use Military format, the system converts the time to AM/PM format after
you save and exit System Setup.
 
 Related Parameters/Features The Start of Morning Hours parameter determines when the evening hours
end.
 The Start of Evening Hours parameter must be set later than the Start of
Afternoon Hours parameter.
 The Evening greeting is voiced only during the Open hours set on the
Business Hours dialog box. For example, if you set the Start of Evening
Hours to 5:00 
PM and the Closed time on the Business Hours dialog box to
9:00 
PM, the Evening greeting voices from 5:00 PM to 9:00 PM.
 
 If Set Too High Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-21
 
 If Set Too Low Not applicable.
 
 Min
 12:00 AM
 Max
 11:50 PM
 Default
 6:00 PM
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Time/Greetings Parameters
 
Enable Chinese
Date  This parameter determines how the system voices dates and times. In
Chinese format, the system voices the complete date in numerical terms,
such as, 
“one, five,” instead of January 5th, and the time of day as “in the
morning”
 and “in the afternoon” instead of AM/PM format.
 
 When/How to Use Enable this parameter if you want the system to voice dates and times in
Chinese form at.
 
 Related Parameters/Features None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 Message Timing Parameters (Page 5 of 26)
  The Message Timing parameters control the message playback features and the maximum allowed
lengths of message and prompt recordings.
 
  Message Timing Parameters
 
Number of
Seconds to
Rewind Message This parameter defines the number of seconds a message rewinds when a
subscriber presses  during playback.
 When/How to Use For most systems, the default value should be sufficient.
 Subscribers can press  to rewind to the beginning of the message.
 W hen you set this parameter to 0, the message continues to play without
rewinding when subscribers press .
 Related Parameters/Features None.
 
 If Set Too High W hen this parameter is set too high, subscribers have less control over how
much of the message they can review when they press .
 If Set Too Low W hen this parameter is set too low, subscribers may have to press 
several times to review the desired portion of the message. Set this
parameter to 0 to disable it. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-22
 Min
 0
 Max
 99
 Default
 5
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Message Timing Parameters
 
Number of
Seconds to
Pause Message This parameter defines the number of seconds a message pauses when a
subscriber presses  during playback.
 When/How to Use For most systems, the default value should be sufficient.
 Subscribers may press  while the message is paused to resume the
playback of the message.
 W hen you set this parameter to 0, the message continues playback without
pausing when subscribers press .
 
 Related Parameters/Features None.
 If Set Too High Not applicable.
 If Set Too Low Extremely short pauses may not allow sufficient time for subscribers to
complete what they wanted to do when they paused the message. Set this
parameter to 0 to disable it.
  Min
 0
 Max
 99
 Default
 5
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Message Timing Parameters
 
Number of
Seconds to Fast
Forward Message This parameter defines the number of seconds to fast forward a message
when a subscriber presses  during the playback.
 When/How to Use For most systems, the default value should be sufficient.
 Subscribers can press  to fast forward to the end of the message.
 W hen you set this parameter to 0, the message continues to play without
fast forwarding when subscribers press .
 Related Parameters/Features None.
 If Set Too High W hen this parameter is set too high, subscribers do not have much control
over how much of the message they can fast forward through when they
press .
 If Set Too Low W hen this parameter is set too low, subscribers must press  several
times to fast forward to the desired portion of the message. Set this
parameter to 0 to disable it.