Lucent Technologies Octel 100 Implementation And Service Manual

							4. Understanding the Installation Process
Implementation and Service Manual  Installation Methodology Steps4-3
Installation Step Purpose and Importance
Run the System Setup
utilityThe System Setup utility configures the system. For information
on running the System Setup utility, see Chapter 13, “Setting Up
the System .”
Install the Visual Mailbox
module (optional)The Visual Mailbox software is preinstalled on most systems.
However, there are additional steps you must perform to complete
Visual Mailbox installation. For information on implementing
Visual Mailbox, see Chapter 19, “Installing and Configuring Visual
Mailbox.”
Configure serial
integration (optional)If the phone system at the customer site requires a serial
integration, you must install the appropriate serial integration
software and run the ICONFIG utility. For information on running
serial integration, see Chapter 10, “Establishing a Serial
Integration.”
Run the UPS utility
(optional)It is strongly recommended that the UPS utility be run to integrate
the system and the attached UPS. Note that the UPS must have a
serial port connection to run UPS integration. The UPS shipped
with the messaging system has this connection. For information
on running the UPS utility, see Chapter 11, “Integrating with an
Uninterruptible Power Supply.”
Run the Dial Plan utility
(optional)The Dial Plan utility determines the correct outdial string for a
number of outbound operations. For information on running the
Dial Plan utility, see Chapter 12, “Determining Outdial Strings.”
Test the system using the
provided test planAfter you have completed the actual software installation and
setup steps, it is critical that you comprehensively test the system
to ensure it is functioning properly. This step takes you through a
low-level test plan and helps you to troubleshoot any problems.
For information on testing the system, see Chapter 24, “Testing
and Troubleshooting the System.”
Document and store site
informationBy completing the Site Information worksheets, provided behind
the W orksheets tab in this manual, and storing this information
with other worksheets used during the installation process, you
have an easy-to-reference snapshot of key contact personnel, site
data, and system setup information. This information can help you
more quickly resolve customer support issues, since you should
have available most if not all the information necessary to resolve
an issue. 
						

							4. Understanding the Installation Process
Implementation and Service Manual  Installation Methodology Steps4-2
Notes: 
						

							Implementation and Service ManualPreparing the Hardware5-1
CHAPTER 5
Preparing the Hardware
In almost all cases, the messaging system is deliv ered with all necessary v oice and fax
boards installed. Consequently, you may not need to complete certain hardware
configuration and installation steps detailed in this chapter. You should, howev er,
connect the phone and fax lines to the messaging system and install certain additional
hardware components, such as the uninterruptible power supply (UPS). If you need to
install new hardware in the messaging system PC or you need to modify the hardware,
this chapter will provide detailed board setup and installation information. The steps
prov ided help you to:
·  Assemble the necessary materials
·  Verify phone system readiness
·  Configure the v oice boards
·  Configure the fax boards
·  Install the v oice and fax boards in the PC
·  Connect the phone and fax lines to the phone system
·  Install the sentinel on the PC
·  Install the Serial integration dev ice in the PC
·  Install and test the UPS
·  Install and configure the modem
·  Install the tape backup unit (optional)
·  Install printer (optional)
  As you follow the steps in this chapter, complete the appropriate section of the
Installation Checklist. 
						

							5. Preparing the Hardware
Implementation and Service ManualAssembling Materials5-2
 Assembling Materials
  Before you begin hardware installation, assemble the materials you are required to use.
The materials are listed on the Installation Checklist prov ided with the messaging
system.
  Some of the equipment listed, such as a tape backup dev ice, is optional and therefore
not required for the messaging system.
 
Verifying Phone System Readiness
  Before beginning hardware installation, you must make sure that the phone system is
ready for system installation by:
·  Confirming the presence of a dial tone on each board used
·  Verifying that the phone system is configured properly
·  Compiling phone system configuration information
Confirming Dial Tone
The first step in preparing the phone system at the customer site is to establish the
presence of dial tone.
To confirm the presence of a dial tone on the phone system:
1.  Connect one end of a modular plug into the phone system.
2.  Plug the other end of the modular plug into a 2500 set, a telephone test set, or the
proprietary telephone instrument if using a Dialogic D/42D-NS, D/42D-SX, or
D/42D-SL integration.
3.  Lift the handset and confirm that a dial tone is present.
Verifying the Phone System Configuration
Verify that the phone system is configured properly for the system:
·  Ensure that the phone system technician followed the procedures detailed in the
latest Configuration Note when programming the phone system.
· If a Configuration Note is not av ailable for the customer’s switch, contact a
technical support representativ e for information on the codes required.
 
Compiling Phone System Configuration Information
  Obtain the following phone system configuration information:
·  List of hunt groups configured for the phone system, if there are any.
·  List of activ e phone system features, such as a distinctiv e ring or auto answer,
so you can ensure they do not conflict with the intended application. 
						

							5. Preparing the Hardware
Implementation and Service ManualConfiguring the Voice Boards5-3
 Configuring the Voice Boards
  Voice boards prov ide the interface between the messaging system and the phone
system that allows them to communicate. You must configure the jumpers and switch
settings on the Dialogic v oice boards before you install them. Note that after you install
the messaging system, you must also configure the software to recognize the v oice
boards.
  Voice boards contain ports, which are the interface between a v oice board and a phone
system channel.
  The boards you install in the PC must be purchased from your messaging system
prov ider so they are programmed with the proper signature. If a nonsignatured board is
detected during system initialization, the number of ports on that board is not av ailable.
In addition, the system writes an entry to the log file identifying the location of the
nonsignatured board.
  WARNING:Use caution when handling v oice boards as they are
electrostatic-sensitiv e. Be sure you ground the PC, the work area, and
the ground end of the antistatic wrist strap prior to handling a board, and
always use antistatic wrist straps and/or electrostatic-dissipativ e mats
while handling a board.
  The following Dialogic boards are supported:
·  DIALOG/4:  4-port, half-length board
·  D4xD: 4-port board
·  D/42D-NS:  4-port digital board
·  D/42D-SL:  4-port digital board
·  D/42D-SX:  4-port digital board
In the v oice board drawings, the black square in the switch settings indicates the jumper
position.
Configuring DIALOG/4, D/4xD, D/42D-NS, D/42D-SX, and
D/42D-SL Boards
The steps for configuring the DIALOG/4, D/4xD, D/42D-NS, D/42D-SX, and D/42D-SL
boards are identical.
Different v ersions of the Dialogic v oice boards may be installed in existing messaging
systems; therefore, the location of the relev ant jumpers and switches may v ary between
v ersions. Note that only the jumper blocks and switches relev ant to the boards’
configuration for the messaging system are depicted in the diagrams, and that indiv idual
switches may not be labeled on the actual boards. 
						

							5. Preparing the Hardware
Implementation and Service ManualConfiguring the Voice Boards5-4
The following diagram illustrates the DIALOG/4 board.
The following diagram illustrates the D/4xD board. The location of the relev ant jumpers
and switches on the D/42D-SX and D/42D-SL boards are approximately the same as on
the D/4xD board.
The following diagram illustrates the D/42D-NS board.
Complete the following steps, as required, to configure each Dialogic board:
1. Set the board’s base shared memory address.
2.  Modify the board’s base memory segment.
3.  Set the board’s hardware interrupt.
4.  Set the default line state.
5.  Configure for multiple boards. 
						

							5. Preparing the Hardware
Implementation and Service ManualConfiguring the Voice Boards5-5
Setting the board’s base shared memory address – The base shared memory
address allows the v oice board to communicate with the v oice driv er and, in turn, the
messaging system. SW 1 determines the Dialogic board’s base shared memory address.
If you are only installing one Dialogic board, leav e SW 1 at the default setting unless it
conflicts with another component. If you are installing multiple boards or if there is a
conflict, you can change the base shared memory address by configuring the first three
switches on SW 1.
The following figure illustrates the recommended switch settings. The first column lists
the board number, the second column lists the base shared memory address that should
be assigned to each board, and the third column represents the switch settings that
correspond to the base shared memory address.
Record the Shared Memory Address for each DIALOG/4, D/4xD, D/42D-NS, D/42D-SX,
and D/42D-SL board you configure. You will need to enter this information when you run
the Configure utility.
Modifying the board’s base memory segment – The shared memory block on the PC
is called a segment. Most Dialogic boards use the D segment, which is the default. To
use the D segment, make sure that the J5 and J6 jumper clips are remov ed.
If you cannot use the D segment due to a conflict or for some other reason, a technical
support representativ e can adv ise you to use an address in segment A or C.
To use an alternate segment, you must install one of two jumpers on the Dialogic board:
·  Install the JP5 jumper clip if you assign the v oice board an address using the A
segment, such as A0000.
·  Install the JP6 jumper clip if you assign the v oice board an address using the C
segment, such as C0000. 
						

							5. Preparing the Hardware
Implementation and Service ManualConfiguring the Fax Boards5-6
  Do not change the settings of either of these jumpers unless a technical support
representativ e directs you to set the v oice board to an address using an alternate
segment.
  Setting the board’s hardware interrupt – The JP1 jumper block sets the Dialogic
board hardware interrupt lev el, also called the IRQ. Interrupt settings for these boards
range from 2 through 7. Install the jumper that corresponds to the interrupt lev el you
want to use. You must set all Dialogic boards to the same interrupt lev el. The
recommended interrupt is IRQ 5. Depending on the system configuration, you may hav e
to try different interrupts before you find one that does not conflict with other dev ices.
  Record the Hardware Interrupt for each DIALOG/4, D/4xD, D/42D-NS, D/42D-SX, and
D/42D-SL board you configure. You will need to enter this information when you run the
Configure utility.
  Setting the board’s default line state – The fourth switch on SW 1 determines whether
the lines connected to the v oice board return a ring-no-answer signal or a busy signal
when the messaging system is not running. Make sure this switch is always on, as shown
in the board diagrams, to indicate that the lines should return a busy signal when the
messaging is not running.
  Configuring for multiple boards –  If you are using a single v oice board, leav e the JP7
jumper clip installed. If you are installing multiple Dialogic boards, leav e the JP7 jumper
clip on the first Dialogic v oice board (which has the lowest base shared memory address)
and remov e the JP7 jumper clip on the other Dialogic boards.
 
Configuring the Fax Boards
  Fax boards allow the messaging system to use the Fax Solution features. You must
configure the jumpers and switch settings on the Brooktrout fax boards before you install
them. The Brooktrout TruFax fax board is supported.
  Fax boards contain ports, which are the interface between the fax board and a phone
system channel.
  The boards you install in the PC must be purchased from your messaging system
prov ider so they are programmed with the proper signature.
Brooktrout TR112 and TR114 boards are supported in existing systems in which they are
already installed. Contact a technical support representativ e if you hav e one of these
boards and need installation or configuration information. 
						

							5. Preparing the Hardware
Implementation and Service ManualConfiguring the Fax Boards5-7
 Configuring the Brooktrout TruFax Board
The TruFax is a 2-port fax board supported for use with the messaging system. In the
board drawing, the black square in the switch settings indicates the jumper position.
  Use caution when handling fax boards as they are electrostatic-sensitiv e. Make sure you
ground the PC, the work area, and the ground end of the antistatic wrist strap prior to
handling a board, and always use antistatic wrist straps and/or electrostatic-dissipativ e
mats while handling a board.
 
  Before installing the TruFax board, you must:
· Set the board’s port address
·  Set the interrupt lev el
Setting the TruFax Board’s Port Address
The board’s port address allows the PC and the Brooktrout board to communicate. The
Address Selector switch determines the board’s port address. Use the default setting,
140, for the first TruFax board. If you are using multiple TruFax boards, you must assign
each board a unique port address. The following figure illustrates the recommended
Address Selector settings for each TruFax board. 
						

							5. Preparing the Hardware
Implementation and Service ManualIns talling the Voic e and Fax Boards5-8
The system searches addresses 140 through 280 to determine if fax boards are present.
Because the system considers any board found in this range of addresses a fax board,
do not set other boards, such as a network interface card (NIC), to addresses within this
range.
Record the port address for each TruFax board you configure; you will need to refer to it
when you run the Configure utility.
Setting the TruFax Board’s Hardware Interrupt Level
The interrupt jumper in the upper-left corner of the board controls the TruFax board’s
hardware interrupt lev el. The recommended hardware interrupt lev el for Brooktrout
boards is 10. Note that you must install the board in a 16-bit slot to use interrupt 10. Use
the same interrupt for all Brooktrout boards you install in the messaging system.
Record the Hardware Interrupt for the fax boards. You will need to enter this information
when you run the Configure utility.
Installing the Voice and Fax Boards
After you configure the v oice and fax boards, you can install them in the PC. The same
basic procedure is used to install both the v oice and the fax boards.
Use caution when handling fax boards as they are electrostatic-sensitiv e. Make sure you
ground the PC, the work area, and the ground end of the antistatic wrist strap prior to
handling a board, and always use antistatic wrist straps and/or electrostatic-dissipativ e
mats while handling a board.