Lucent Technologies Octel 100 Implementation And Service Manual

							18. Using Network Messaging
Implementation and Service Manual Creating a Network Node18-9
The total number of digits the subscriber must enter to send a message to a node is
determined by adding the number of insignificant digits to the number of digits in the
mailbox number.
9.  To ov erride call progress when the system calls the other messaging system, enter
the number of seconds the system should wait before messages are sent in the
Answer Time field. It is recommended that you change this v alue from the default
v alue of zero only when the system is unable to send messages to the system with
call progress activ e.
Use caution when ov erriding call progress. The system calls the other messaging
system and waits the number of seconds entered in the Answer Time field. If this
v alue is set too high, such as the maximum 999, the system uses a port on the
system for ov er 15 minutes, prev enting the system from using that port for logging
calls or performing system maintenance.
10.  In the System Prompt field, enter the number of the prompt that is v oiced when
subscribers send messages to the messaging system.
The Serial Number for the node is only used for OctelNet nodes and is automatically
retriev ed by the system from the other messaging system the first time a message is
sent. This number is simply used to identify the unique serial number of the sentinel
used by the other messaging system.
11.  In the Number Attempts field, enter the number of times the system should attempt
to connect with the other messaging system to send a message. An unsuccessful
attempt occurs when the necessary DTMF signal is not receiv ed from the other
messaging system. If the system fails to connect with the other messaging system
after the number of times specified in this field, any message that was scheduled to
be sent to that system is returned to the message sender with an appropriate
message, and the node is deactiv ated.
12.  Under Network Node Type, select OctelNet to specify that this is an OctelNet node.
13.  To facilitate the turnaround time of network message deliv ery, select the Response
Allowed option. W hen the messaging system is dispatching messages to another
messaging system, this option allows the sending system to collect any messages
queued for dispatch to it during the same call. Note, howev er, that this option may
lead to an increase in the toll charges incurred by the sending system.
14. To hav e the message sender’s Name prompt v oice to the message recipient during
playback before each message that subscribers send, select the Transmit Name
option.
15.  To enter NameNet entries, which allow subscribers to hear mailbox Name prompts
and use the Dial by Name feature to send messages to mailboxes on the other
messaging system, you must first click Sav e, then click NameNet. W hen the
NameNet dialog box displays, enter the appropriate mailbox numbers. For additional
information, see the topic, Managing NameNet Directories, later in this chapter. 
						

							18. Using Network Messaging
Implementation and Service Manual Creating a Network Node18-10
The Standard Dispatch and Economy Dispatch options on this dialog box allow you
to ov erride the dispatch options set up for the system. For example, you may alter
the economy dispatch options to send messages to messaging systems in other time
zones to enable subscribers to receiv e messages during normal business hours in
their particular time zone.
16.  In the Maximum Messages field, enter the number of messages that should be
marked for dispatch to this node before the system sends all the messages to the
node. This allows the system to send multiple messages at one time, reducing long-
distance fees.
17.  In the Maximum Delay field, enter the number of minutes that should be marked for
dispatch to this node before the system sends all the messages to the node. This
allows you to set a maximum time limit on how long a message can wait before it is
sent to the other messaging system.
All messages marked for standard dispatch through a node are sent when either the
maximum number of messages is reached, or the first message marked for dispatch
exceeds the maximum delay v alue, whichev er occurs first.
18.  Under Economy Dispatch, in the W eekday On field, enter the time of day to begin
the economy dispatch for weekdays. Economy dispatch options allow you to specify
the time when it is most economical to send messages to other messaging systems,
based on long distance fees.
19.  Under Economy Dispatch, in the W eekday Off field, enter the time of day to end the
economy dispatch for weekdays.
20.  Under Economy Dispatch, in the W eekend On field, enter the time of day to begin
economy dispatch on weekends.
21.  Under Economy Dispatch, in the W eekend Off field, enter the time of day to end the
economy dispatch on weekends.
If a weekday time frame extends past midnight, the economy dispatch extends to
that time on Saturday morning. This also applies if the weekend time frame extends
past midnight. The economy dispatch then extends into Monday morning.
22.  Under System Administrator Information, in the First Name field, enter the first name
of the person responsible for maintaining the other messaging system.
23.  Under System Administrator Information, in the Last Name field, enter the last name
of the person responsible for maintaining the other messaging system.
24.  Under System Administrator Information, in the Phone Number field, enter the
phone number of the person responsible for maintaining the other messaging
system.
25.  Under System Administrator Information, in the Mailbox field, enter the mailbox
number of the person responsible for maintaining the other messaging system.
The System Administrator Information is for your information only. By entering the
appropriate information, you can keep a record of the person responsible for
maintaining the other messaging system. 
						

							18. Using Network Messaging
Implementation and Service Manual Creating a Network Node18-11
26.  To sav e the node with the entered v alues, click Sav e. The node is created with the
entered v alues.
27.  To create another node, click Create, then when the Select Node dialog box
displays, follow steps 2 – 26.
28.  To v iew other nodes, click Prev ious or Next.
29.  To close the dialog box, click OK. The main system window displays.
Creating Multiple OctelNet Nodes for Another System
Each messaging system is assigned a unique serial number, stored on the sentinel that
identifies the system. You can create multiple OctelNet nodes for each serial number.
This is useful if another system has more than one telephone access number, and you
want to create a node for each of the numbers.
Consider the following points before assigning the same serial number to multiple
OctelNet nodes:
·  On the Network Node Maintenance dialog box, you must configure all nodes
assigned the same serial number with the same Network Node Type, Network
Prefix, Standard Dispatch, and Number Attempts settings.
  This is necessary because the messaging system places messages in dispatch
queues based on the Access Phone Number and the dispatch method. For each
Access Phone Number, there are three possible dispatch queues: economy,
queued, and priority. W hen the messaging system dispatches the messages, it
uses the node information for the first node that matches the access phone
number. Therefore, if each node is configured differently, the system may use
incorrect information to send to the other nodes, and the dispatch attempt to
those nodes may not be successful.
·  You must assign the same System Prompt number to each node associated with
a particular serial number. During message receipt or reply, the system v oices
the prompt for the first node it finds that matches the serial number. If there are
multiple nodes assigned to the serial number, and there are different System
Prompts assigned, the wrong prompt may be v oiced.
Also, there will be multiple NameNet entries for each mailbox on remote
systems for which you create multiple nodes because NameNet entries are
based on node numbers instead of serial numbers. W hen a subscriber sends a
message to a mailbox at one of the nodes, the system v oices the destination
confirmation information for the first match of the entry that it locates, ev en if it
is for a different node from the one to which the subscriber is sending the
message.
·  W hen sorting network reports, you can obtain a complete list of nodes by sorting
by Node Number. W hen sorting AMIS or OctelNet reports by Access Number or
System Name, the system only includes the first occurrence of each Access
Phone Number or System Name. Other nodes assigned the same Access Phone
Number are not included. 
						

							18. Using Network Messaging
Implementation and Service Manual Editing a Node18-12
Editing a Node
Use this procedure to v iew and edit node information. The information entered for a
node specifies how a subscriber can send messages to the messaging system connected
through the node.
To edit a node:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.
 
2.  In the Enter Node Number field, enter the number of the node you want to edit, then
click Edit. The Network Node Maintenance dialog box displays. If you do not know
the node number, use the search feature to help locate the appropriate node. For
additional information, see the topic, Searching for a Node, later in this chapter.
 
3.  Make the changes to the node information. For additional information on specific
fields, see one of the procedures under the topic, Creating a Network Node, earlier
in this chapter.
4.  To sav e your changes, click Sav e. The changes are sav ed, and the new node
settings are activ e for subscribers.
5.  To close the dialog box, click OK. The main system window displays. 
						

							18. Using Network Messaging
Implementation and Service Manual Deleting a Node18-13
Deleting a Node
Use this procedure to delete a node from the system. Note that you can also simply
deactiv ate a node without deleting it. Deactiv ating a node prev ents subscribers from
sending messages to that messaging system through the node until you reactiv ate the
node. For additional information, see the topic, Deactiv ating a Node, later in this
chapter.
To delete a node:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.
 
2.  In the Enter Node Number field, enter the number of the node you want to delete,
then click Delete. A deletion confirmation dialog box displays. If you do not know the
node number, use the search feature to help locate the appropriate node. For
additional information, see the topic, Searching for a Node, later in this chapter.
 
3.  To confirm that you want to delete the node, click Yes. The node is deleted from the
system, and the main system window displays.
Deactivating a Node
Use this procedure to turn off a node, prev enting subscribers from sending messages to
that messaging system through the node. This feature allows you to retain all of the node
information while prev enting subscribers from using it. To remov e a node permanently
from the system, you can use the network maintenance delete feature. For additional
information, see the topic, Deleting a Node, earlier in this chapter.
Ev en though a node is deactiv ated, subscribers can still send messages to the
messaging system by manually entering the entire telephone and mailbox number.
Nodes can be deactiv ated automatically by the system when repeated attempts to send
messages to a messaging system are unsuccessful. 
						

							18. Using Network Messaging
Implementation and Service Manual Deactivating a Node18-14
To deactivate a node:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.
 
2.  In the Enter Node Number field, enter the number of the node you want to
deactiv ate, then click Edit. The Network Node Maintenance dialog box displays. If
you do not know the node number, use the search feature to help locate the
appropriate node. For additional information, see the topic, Searching for a Node,
later in this chapter.
 
3.  Deselect the Node Activ e option in the upper-right-hand corner of the dialog box.
The check mark is remov ed from the option.
4.  To deactiv ate the node, click Sav e. The node is deactiv ated.
To reactiv ate the node, follow this procedure and select the Node Activ e option. A
check mark displays next to the option.
5.  To close the dialog box, click OK. The main system window displays. 
						

							18. Using Network Messaging
Implementation and Service Manual Activating a Node18-15
Activating a Node
Use this procedure to turn a deactiv ated node back on, allowing subscribers to send
messages to that messaging system through the node. This feature allows you to turn
nodes back on that were either manually deactiv ated or automatically deactiv ated by the
system when repeated attempts to send messages to a messaging system were
unsuccessful.
Ev en though a node is deactiv ated, subscribers can still send messages to the
messaging system by manually entering the entire telephone and mailbox number.
To activate a node:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.
 
2.  In the Enter Node Number field, enter the number of the node you want to activ ate,
then click Edit. The Network Node Maintenance dialog box displays. If you do not
know the node number, use the search feature to help locate the appropriate node.
For additional information, see the topic, Searching for a Node, later in this
chapter.
 
3.  Select the Node Activ e option in the upper-right-hand corner of the dialog box. A
check mark displays in the option.
4.  To activ ate the node, click Sav e. The node is activ ated.
5.  To close the dialog box, click OK. The main system window displays. 
						

							18. Using Network Messaging
Implementation and Service Manual Searc hing f or a Node18-16
Searching for a Node
Use this procedure to locate a node by the system name. Depending on how you access
the search feature, you can v iew, edit, or delete a node after locating it.
To search for a node:
1.  To search for a node, do one of the following:
·  From the Options menu, click Network Maintenance, then when the Select
Node dialog box displays, click Search.
·  From the Network Node Maintenance dialog box, click Search.
  The Search dialog box displays all of the nodes alphabetically by system name.
 
2.  Use the scroll bar to display additional nodes that are not displayed in the window.
3.  To search for a node by entering the system name, enter the name to search for in
the Target field, then click Begin New Search. The system displays the node name
at the top of the list if a match was found. If a match of the name was not found, the
next closest name alphabetically displays.
4.  Click OK to select the node. If you searched for a node from the Select Node dialog
box, the node number displays in the Enter Node Number field. If you searched for a
node from the Network Node Maintenance dialog box, the node information displays.
Managing NameNet Directories
NameNet allows subscribers to use the Dial by Name feature when sending messages to
systems defined as OctelNet nodes and allows subscribers to hear the Name prompt of
the entered mailbox to v erify that the message is addressed to the appropriate
subscriber on the other messaging system.
A NameNet entry is automatically recorded by the system the first time a message is
sent to a subscriber on the other system. You can also manually create a NameNet entry
for a mailbox on an OctelNet system through the Network Node Maintenance screen.
Once a NameNet entry is entered on the system either automatically or manually, it can
be defined as permanent or usage-based. Usage-based NameNet entries are deleted
from the system when new messages are not sent to the mailbox after a period of time
set up on the system. W hen a NameNet entry is marked permanent, it is stored by the
system until it is manually deleted, or the system runs low on disk space. By default, all
NameNet entries are classified as usage-based unless manually specified as permanent. 
						

							18. Using Network Messaging
Implementation and Service Manual  Managing NameNet Directories18-17
NameNet entries are automatically deleted by the system when the system reaches 90%
storage capacity. W hen this occurs, the system begins deleting usage-based entries,
followed by permanent entries until the system reaches 80% storage capacity.
Use the following procedures to:
·  Enter a new NameNet entry for a node
·  Mark a NameNet entry as a permanent entry
·  Delete a NameNet entry
To enter a New NameNet entry for a node:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.
 
2.  In the Enter Node Number field, enter the number of the node you want to edit, then
click Edit. The Network Node Maintenance dialog box displays. If you do not know
the node number, use the search feature to help locate the appropriate node. For
additional information, see the topic, Searching for a Node, earlier in this chapter.
  
						

							18. Using Network Messaging
Implementation and Service Manual  Managing NameNet Directories18-18
3.  Click NameNet Entries. The NameNet Maintenance dialog box displays the current
NameNet entries for the node.
 
4.  To add a new NameNet entry, click Add New Entry. The NameNet entry dialog box
displays.
5.  In the Mailbox field, enter the number of the mailbox you want to add.
6.  To mark this entry as a permanent NameNet entry, select the Permanent option.
7.  To create the NameNet entry for the entered mailbox number, click OK. The new
entry displays on the NameNet Maintenance dialog box. Note that the mailbox
subscriber’s name is not displayed until the system sends an administrativ e message
to the other messaging system to retriev e the mailbox subscriber’s name and Name
prompt.
8.  To close the NameNet Maintenance dialog box, click OK. The Network Node
Maintenance dialog box displays.
9.  To close the Network Node Maintenance dialog box, click OK. The main system
window displays.
To mark a NameNet entry as a permanent entry:
1.  From the Options menu, click Network Maintenance. The Select Node dialog box
displays.