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Lucent Technologies Octel 100 Implementation And Service Manual
Lucent Technologies Octel 100 Implementation And Service Manual
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Implementation and Service Manual Preinstallation Configuration W orksheets1 WORKSHEETS PI Preinstallation Configuration Worksheets Use these worksheets to determine which features should be activ ated messaging system installation and which, if any, can be set up before installation. W hen asking customers to complete these sheets, inform them that Prompt # and Mailbox # fields that display in italics on many of the sheets will be completed by the installer when the messaging system is implemented at the site.
Preinstallation Configuration W orksheets Implementation and Service Manual Preinstallation Configuration W orksheets2 Notes:
PREINSTALLATION CONFIGURATION WORKSHEETSPI-1 Company Profile Sheet (Sheet No. ___ of___ ) If more than one company or unique organization will be sharing the messaging system, complete one Company Profile Sheet for each company or organization. Company Name_______________________________________________________________ No. of Employees: Current: ______ Projected Over 24 Months (Total): ______ No. of Extensions: Current: ______ Projected Over 24 Months (Total): ______ Range of Extension No. From: ______ To: ______ Is there a company operator (or receptionist/operator)? (Y/N) ______ Primary Operator’s Name: _______________________________________________ Extension: ______ After Hours Operator’s Name: _________________________________________Extension: ______ Business Hours: ( If closed all day, write “Closed” in either of the fields. ) Monday From: __________ To: __________ Tuesday From: __________ To: __________ Wednesday From: __________ To: __________ Thursday From: __________ To: __________ Friday From: __________ To: __________ Saturday From: __________ To: __________ Sunday From: __________ To: __________ Languages to be supported on the system: ____ Primary Language: _________________ Secondary Languages: 1 ____________ 2 ____________ 3 ____________ 4 ____________ Prefixes: List all three-digit prefixes in telephone numbers used to access company phones by outside callers. For example, if callers can dial 449-5905 to access one phone in the company and 756-8876 to access another phone, enter 449 and 756 in the space provided below. ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
PREINSTALLATION CONFIGURATION WORKSHEETSPI-2 Notes:
PREINSTALLATION CONFIGURATION WORKSHEETSPI-3 Call Flow Sheet Should the Automated Attendant (Check one): Not be used? ____ Answer all incoming calls? ____ Answer incoming calls when operator lines are busy?*____ Answer incoming calls only after normal business hours?* ____ Other: ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ If answering all incoming calls, when lines to the Automated Attendant are busy, should the incoming calls be (Check one):* Given a busy signal? ____ Transferred to an operator? ____ Operator’s Ext:______ Operator’s Name:_________________________________ (optional) If answering all incoming calls, should incoming calls from non-Touch-Tone phones be (Check one): Politely disconnected? ____ Provided an alternate number and politely disconnected? ____ Alternate Number:_______________ Transferred to an operator?* ____ Operator’s Ext:______ Operator’s Name:_________________________________ (optional) If more than one company or organization is being supported by the system, should the system (Check one): Provide individualized greetings for each company/organization? ____ Provide the same greeting for all companies/organizations? ____ Other (describe): _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ * Authorized Representative Note: To set up the phone system to operate in this manner, you must program the phone switch accordingly. Refer to the switch documentation for details.
PREINSTALLATION CONFIGURATION WORKSHEETSPI-4 Notes:
PREINSTALLATION CONFIGURATION WORKSHEETSPI-5 Single-Company Greetings Sheet Complete this sheet if only one company or unique organization will be using the messaging system. When the Automated Attendant answers an incoming call, it voices a main greeting, followed by an Attendant Menu prompt. If only one company or unique organization is using the system, the main greeting can differ depending on the time of day and whether the day is a designated holiday. Complete this sheet to indicate the text to be voiced as the main greeting at each of the times of day indicated. After voicing the main greeting, the system will voice the Attendant Menu prompt, which you define on the Attendant Menu Prompt Sheet. If more than one language will be supported on the system, complete a Single-Company Greetings Sheet for each language, and identify the language in the space provided. Language:_____________ ( ___ of ___ ) Also, indicate the name of the individual who will be recording the greetings on the system: Recorded by:__________________________________ Ext:_______ Greeting Greeting Text Prompt # Morning ______________________________________________________________________ _______ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Afternoon ______________________________________________________________________ _______ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Evening ______________________________________________________________________ _______ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ The Attendant Menu prompt is not voiced following the Closed greeting. Instead, callers only have the option to leave a message in the default receptionist mailbox. A sample Closed greeting is provided below. Example:Thank you for calling Premiere Pictures Corporation. Our regular business hours are nine to five, Monday through Friday. If you would like to leave a message, including your name and telephone number so that we can get back to you, please press one. Otherwise, we look forward to hearing from you again during our normal business hours. Closed ______________________________________________________________________ _______ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _______ _______________________________________________________________
PREINSTALLATION CONFIGURATION WORKSHEETSPI-6 Notes:
PREINSTALLATION CONFIGURATION WORKSHEETSPI-7 Multiple-Company Greetings Sheet (Sheet No. ___ of___ ) If more than one company or unique organization will be sharing the messaging system, complete one Multiple- Com pany Greetings Sheet for each company/organization. When the Automated Attendant answers an incoming call, it voices a main greeting, followed by an Attendant Menu prompt. When more than one company or unique organization shares the system, you can designate a different main greeting to voice for each company/organization, both during and after designated business hours. Complete this sheet to indicate the text to be voiced as the main greeting both during and after business hours for the corresponding company. The Automated Attendant voices this greeting and follows it with the default Attendant Menu prompt, “Please enter the extension number of the person you would like to speak with.” Company:__________________________________________ If more than one language will be supported on the system, complete a Multiple-Company Greetings Sheet for each language, and identify the language in the space provided. Language:_____________ ( ___ of ___ ) Also, indicate the name of the individual who will be recording the greetings for the system: Recorded by:__________________________________ Ext:_______ Greeting Greeting Text Mailbox # During ____________________________________________________________________ _______ Business Hours ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ After ____________________________________________________________________ _______ Business Hours ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________
PREINSTALLATION CONFIGURATION WORKSHEETSPI-8 Notes: