Lucent Technologies Octel 100 Implementation And Service Manual

							19. Installing and Configuring Visual Mailbox
Implementation and Service ManualInstalling Visual Mailbox on Client PCs19-29
12.  Enter the Voice Fax Serv er name. This name is broadcast by the Voice Fax Serv er
to alert the network that it is still accepting service requests. The default is
HX_SERVER. (The Voice Fax Serv er name must match the VFS Serv er Name field
on the Serv er Parameters dialog box.)
13.  Click Continue to proceed. The Visual Mailbox Installation Directory dialog box is
displayed.
14.  Enter the LAN Serv er Directory where the Visual Mailbox files are stored. By default
this is the \VMBOX\CLIENT directory. The LAN Administrator was instructed to
create this directory when completing Visual Mailbox Configuration worksheets.
W hen you finish, click Continue. The client software files are copied to the LAN
serv er. W hen installation is complete, the Client Installation Complete dialog box
displays.
15.  Click Exit to close the Client Installation Complete dialog box.
Installing Visual Mailbox on Client PCs
To run the Visual Mailbox interface on subscriber PCs, each PC must be set up to
access the Visual Mailbox client software. You can set up each PC to access client
software files from their location on the LAN, or you can install the client software files
directly on each PC’s hard driv e.
It is recommended that you set up the subscriber PCs to access client software files ov er
the network, since this eliminates the need for subscribers to free hard disk space on
their PCs.
You may prefer to hav e new Visual Mailbox users set up their own PCs to run Visual
Mailbox client software. A Client Software Installation Template, designed to walk
subscribers through the process, is prov ided at the end of this chapter.
Subscribers can access extensiv e online help on using Visual Mailbox features by
selecting the Help drop-down menu from the Visual Mailbox main window.
Subscriber PC Considerations
Before you set up subscriber PCs to use Visual Mailbox, note that each PC should hav e
the following hardware and software installed:
·  Minimum of a 386SX MHz millennium-compliant PC with 4 MB RAM running
W indows 3.x (this includes W indows for W orkgroups), W indows 95, or
W indows NT 4.0 with Serv ice Pak 3 or later.
·  A network interface card and the ability to attach and log into the file serv er
where Visual Mailbox is installed. Also, the PC must be mapped to the correct
path where the \VMBOX directory resides on the LAN serv er.
Also, subscriber mailboxes must hav e the Visual Mailbox feature enabled in their
Classes of Serv ice. Make this adjustment before setting up the client software on the
subscriber’s PC desktop. 
						

							19. Installing and Configuring Visual Mailbox
Implementation and Service ManualInstalling Visual Mailbox on Client PCs19-30
Setting Up Subscriber PCs to Use Visual Mailbox
Use the following procedure to install the Visual Mailbox client software from the
network.
To set up subscriber PCs to use Visual Mailbox:
1.  If W indows 3.x is installed on the client PC, from the Program Manager in W indows
at the subscriber PC, select Run from the File menu. The Run dialog box displays.
  If W indows 95 or W indow NT is installed on the client PC, from the desktop on the
client PC, click the Start button and select Run from the menu that displays. The
Run dialog box displays.
2.  Click Browse. The Browse dialog box displays.
3.  Select the network driv e and directories where Visual Mailbox is installed. If the
default directory was not changed during the initial installation, it is the
\VMBOX\CLIENT directory.
4.  To begin installing the client software on the PC, click the SETUP.EXE file, then
click OK. The Visual Mailbox Select Client Installation dialog box displays.
 
5.  Select an installation option, then click Continue:
· Use the Client software on the Server – Select this option to access and
use the Visual Mailbox client software files housed on the LAN serv er, instead
of copying the files to this PC’s hard driv e. Choose this option only if client
software files hav e been installed on the LAN.
· Copy the Client software to your computer – Select this option to copy
Visual Mailbox client software files to the PC’s hard driv e.
6.  If you selected Use the Client software on the Serv er, Visual Mailbox begins
installing. W hen the installation is complete, the Installation Complete dialog box
displays. Skip to step 9 to continue the installation. 
						

							19. Installing and Configuring Visual Mailbox
Implementation and Service ManualInstalling Visual Mailbox on Client PCs19-31
7.  If you selected Copy the Client software to your computer, the Installation Directory
dialog box displays.
 
8.  Enter the directory in which you want to store the client software files you are
downloading from the LAN serv er, then click Continue. Visual Mailbox begins
installing. W hen the installation is complete, the Visual Mailbox Installation
Complete dialog box displays.
 
9.  To close this dialog box, click Exit. The Visual Mailbox client software is installed
and a Visual Mailbox group window with the Visual Mailbox and Visual Fax icons is
created on the client PC desktop.
Using the Client Software Installation Template
You can sav e time setting up subscriber PCs to use the Visual Mailbox interface by
using the following template to guide subscribers through completing the setup
procedure themselv es. By following the steps on this template, subscribers set up their
PCs to access the client software ov er the LAN. Note that, in step 3 of the template, you
must prov ide the driv e and directory information subscribers will need to indicate during
the setup process. 
						

							19. Installing and Configuring Visual Mailbox
Implementation and Service ManualInstalling Visual Mailbox on Client PCs19-32
Client Software Installation Template
To Install the client software from the LAN
1.  If W indows 3.x is installed on the client PC, select Run from the File menu. The Run
dialog box displays.
  If W indows 95 or W indows NT is installed on the client PC, click the Start button and
select Run from the menu. The Run dialog box displays.
2.  Click Browse. The Browse dialog box displays.
3.  Under Directories, select the Visual Mailbox network directory specified below:
  _______________________________________________________________
4.  Click the SETUP.EXE file, then click OK. The Visual Mailbox Client Installation
dialog box displays.
 
5.  Select Use the Client software on the Serv er option, then click Continue. Visual
Mailbox begins installing. W hen the installation is complete, the Visual Mailbox
Installation Complete dialog box displays.
 
6.  To close this dialog box, click Exit. The Visual Mailbox client software is installed
and a Visual Mailbox group window with the Visual Mailbox and Visual Fax icons is
created on the client PC desktop.
Subscribers can access extensiv e online help on using Visual Mailbox features by
selecting the Help drop-down menu from the Visual Mailbox main window. 
						

							Implementation and Service Manual    Starting, Logging Into, and Shutting Down the System20-1
CHAPTER 20
Starting, Logging Into, and Shutting Down the System
Occasionally, you may be required to shut down and restart the messaging system if
maintenance tasks must be performed or if the system stops for some reason, such as a
power failure. For security, the system requires you to enter a password before you can
access shutdown, maintenance, or setup functions. The procedures prov ided in this
chapter will help you to:
·  Start the system
·  Log into the system using a password
·  Shut down the system
·  Disable ports 
						

							20.  Starting, Logging Into, and Shutting Down the System
Implementation and Service Manual   Starting the System20-2
Starting the System
During installation, your authorized representativ e may hav e configured the messaging
system to start automatically any time the PC is restarted. If the messaging system is not
configured to start automatically after a restart, you can use the following procedure to
restart it.
To start the system:
1.  Turn on the messaging system PC if not already running.
2.  When the PC restarts, a Recovery Choices screen displays. This screen, which is for
support purposes, displays for 5 seconds before the system continues with the
startup.
3.  W hen the OS/2 desktop displays, open the program folder.
4.  Double-click the messaging system icon in the program folder. The System Manager
window displays and the system is ready to answer calls.
Understanding System Security
The messaging system controls access to system maintenance and setup functions by
requiring passwords to perform superv isor tasks. There are two lev els of superv isor
passwords:
· Level 2 – Lev el 2 access allows a superv isor to create, edit, and delete
mailboxes; access reports and system statistics; create and specify prompts;
maintain network nodes; and create V-Trees. The default Lev el 2 password is
12345.
· Level 3 – Lev el 3 access allows a superv isor to perform all Lev el 2 tasks, to set
system parameters using the System Setup module, configure greetings by port,
modify classes of serv ice, and configure multilingual messaging systems. The
default Lev el 3 password is 67890.
You can define only one Lev el 2 password and one Lev el 3 password on the system.
W hen giv ing the Lev el 2 or Lev el 3 password to superv isors, keep in mind that the more
people who hav e a password, the greater the possibility for problems to occur. However,
there should be more than one indiv idual who knows the passwords for the system so
that when one superv isor is away from the office, another is av ailable to maintain the
system.
Logging Into the System
You can access system setup and maintenance features either through the phone
interface or by using the messaging system’s screen interface. Using the phone
interface, you can create and edit mailboxes, record system prompts, and update
distribution lists. To access superv isor functions ov er the phone, at least one mailbox
must exist on the system with the superv isor feature enabled in that mailbox’s class of
serv ice.
Using the messaging system’s screen interface, you can perform the functions av ailable
through the phone interface (with the exception of creating and editing distribution lists) 
						

							20.  Starting, Logging Into, and Shutting Down the System
Implementation and Service Manual    Understanding System Security20-3
as well as access and modify network nodes, set up and record system prompts, and
v iew system reports and statistics.
To log into the messaging system through the phone interface:
1.  Pick up the handset and dial the system access number.
2.  Access a mailbox that has been assigned superv isor rights. The subscriber main
menu v oices.
3.  From the subscriber main menu, press  to access the superv isor functions.
4.  W hen prompted, enter the superv isor password. The system v oices the superv isor
main menu.
To log into the messaging system using the screen interface:
1.  From the File menu, select the Password option. The Superv isor Password dialog
box displays.
 
2.  Enter the password in the field by either typing in the numbers using the PC
keyboard or use the mouse to click the onscreen button keypad. For additional
security, the password displays in the field as a series of asterisks (*).
3.  Under Logoff In_____ Minutes, enter the maximum amount of time after superv isor
inactiv ity before the system automatically logs out of the security access. In most
cases, the default, 10 minutes, should be sufficient.
4.  Click OK. The Password Accepted dialog box displays. Click OK to close the dialog
box. You are logged in and the main system window displays.
Changing Passwords
For additional security, it is recommended you change superv isor passwords from their
default settings. Note that if you change the Lev el 2 and Lev el 3 passwords to the same
password, you will only be able to access Level 2 features; therefore, the two passwords
must be different. Though the passwords can be alphanumeric, it is recommended you
assign passwords that contain only numeric characters, so you can access superv isor
functions through the phone interface.
If you change the Lev el 3 password, be sure to notify the representativ e who installed
the messaging system of the new password. 
						

							20.  Starting, Logging Into, and Shutting Down the System
Implementation and Service Manual    Understanding System Security20-4
To change a supervisor password:
1.  To change the Lev el 2 password, log into the messaging system as a Lev el 2
superv isor. To change the Lev el 3 password, log into the messaging system as a
Lev el 3 superv isor.
2.  From the File menu, select Change Password. The Change Password dialog box
displays. The dialog box displays the password lev el that can be changed.
 
3.  Enter the new password in the first field using the PC keyboard. The new password
must be between two and nine characters in length. For security, the password
displays in the field as a series of asterisks (*).
4.  Verify the password by reentering it in the second field. For security, the password
displays in the field as a series of asterisks (*).
5.  To accept the new password, click OK. The Change Password dialog box closes and
the main system window displays. The new password is in effect the next time you
log in.
Logging Off the System
W hen you finish performing superv isor tasks, be sure to log off from the system. This
reduces the possibility of an unauthorized person gaining access to the system when you
leav e the PC.
To log off the messaging system:
1.  From the File menu, select the Logoff option. A Message dialog box displays
informing you that you are logged off.
 
2.  To close the Message dialog box, click OK. The main system window displays. 
						

							20.  Starting, Logging Into, and Shutting Down the System
Implementation and Service Manual    Shutting Down the System20-5
Shutting Down the System
You must exit the messaging system to use certain utilities such as V-Edit, Quick Assist,
or Dial Plan and to install system updates or upgrades. W hen you exit the messaging
system using the procedure below, the system disables ports as soon as they become
inactiv e. W hen all the ports are inactiv e and disabled, the main system window closes,
and the system software shuts down.
To shut down the system:
1.  Log into the messaging system as a Lev el 2 or 3 superv isor. For additional
information, see the topic, Logging Into the System, earlier in this chapter.
2.  To shut down the system, select Exit from the File menu. A dialog box displays a
message prompting you to indicate how to shut down the system.
 
3.  Click OK to perform the shutdown. A dialog box displays a message asking if you
want to wait for channel activ ity to cease. W ait for channel activ ity to cease. Do not
click Force. W hen all the ports are inactiv e, the system shuts down.
If the messaging system does not shut down in a few minutes, you may perform the
procedure to shut down the system again, and click Force when the Shutdown the
System dialog box displays. Howev er, Force causes the system to issue a drop
command to the remaining activ e ports, which terminates calls. Selecting Force is not
recommended since callers are dropped without warning. If the messaging system does
not shut down within a few minutes after you select Force, contact a technical support
representativ e.
Nev er shut down the messaging system by turning off the PC or pressing
 to restart, as this could cause sev ere data corruption.
Disabling Ports and Dropping Calls
The messaging system allows you to shut down ports temporarily if phone lines
connected to the system are temporarily out of serv ice. This prev ents the port from
trying to send calls or messages when the line is not av ailable. Disabling a port using the
procedure below is only temporary, and the system will enable the port if the system
restarts.
The messaging system also allows you to drop a call on a port. You should only use this
option when you receiv e reports that a port is constantly busy, or you see that the status
line next to the channel number button in the Channel Status window displays a status
other than W aiting for Ring for an excessiv e amount of time.
If you determine that you need to drop a call on a port, and the status in the Channel
Status window displays EXTERNAL APPLICATION, contact a technical support
representativ e. 
						

							20.  Starting, Logging Into, and Shutting Down the System
Implementation and Service Manual    Disabling Ports and Dropping Calls20-6
To disable a port:
1.  Log into the messaging system as a Lev el 3 superv isor. For additional information,
see the topic, Logging Into the System, earlier in this chapter.
2.  In the Channel Status window, click the Channel number button for the port you want
to disable. The Channel (number) pop-up menu displays.
 
3.  Click Disable. If there is a call on the port, the port is disabled when the call ends.
The Channel Status window displays the status Disabled next to the Channel
number button.
To enable a port:
1.  Log into the messaging system as a Lev el 3 superv isor.
2.  In the Channel Status window, click the Channel number button for the port you want
to enable. The Channel (number) pop-up menu displays.
 
3.  Click Enable. The Channel Status displays the status W aiting for Call or W aiting for
DID next to the Channel number button.
To drop a call from a port:
1.  Log into the messaging system as a Lev el 3 superv isor.
2.  In the Channel Status window, click the Channel number for the port you want to
drop. The Channel (number) pop-up menu displays.
3. Click Drop. The call is terminated, and the Channel Status window displays the
status W aiting for Call or W aiting for DID next to the Channel number button.