Lucent Technologies Octel 100 Implementation And Service Manual

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-13
6.  In the Title field, enter a title for the V-Tree. The title displays next to the V-Tree
Main Greeting icon to help you identify the V-Tree.
7. If a prompt has already been recorded for the V-Tree’s main greeting, which is the
first V-Tree menu the caller hears, enter the prompt number in the Prompt Number
field. If the prompt has been recorded and sav ed in the [Language]3 file with an
.O32 file extension, where [Language] is the primary language on the system, select
the Custom Phrase File option to specify the location of the prompt, then enter the
prompt number in the Prompt Number field. Otherwise, the system assumes the
prompt is located in a \REC directory.
  If no prompt has been recorded for the V-Tree’s main greeting, click Voice Editor
and record the prompt. For additional information, see the topic, Recording a New
Prompt for an Option on a V-Tree, later in this chapter.
8.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices, as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
9.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence, and the
caller is unable to enter a password since the system interprets the password
as a mailbox number. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-14
10.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
Steps 11-14 describe how to select an action to assign to an option on the V-Tree.
For additional information on each action that you can assign to an option, see the
topic, Defining V-Tree Actions, later in this chapter.
11.  Click one of the toolbox buttons displayed on the right side of the window. The
actions for that toolbox button display to the left of the toolbox button.
 
Each menu on the V-Tree can hav e a maximum of nine options, which are assigned
to the keypresses 1-9. Note that you do not hav e to assign an option to each
av ailable keypress; you can skip keypresses on a menu.
12.  Click the action to assign to the V-Tree option. A dark gray box displays around the
selected action.
13.  W ith the right mouse button, click the action and drag it to the appropriate menu
option of the V-Tree. W hen the cursor is ov er the menu option, release the mouse
button to assign the action to that menu option. W hen you click and drag the action,
the cursor changes to resemble the action icon, and then changes again to display a
hand with a pointed finger when the cursor is ov er a blank menu option of the
V-Tree. If the action prov ides submenu options, nine blank options display beneath
the action.
If a menu has nine or less options assigned to it and there are no blank options
displayed to which to drag the action, expand the V-Tree options and display the
blank options. See the topics, Hiding and Displaying Blank Options, and,
Expanding and Collapsing V-Tree Menus, later in this chapter.
14.  Define the action for the V-Tree. For additional information, see the topic, Defining
V-Tree Actions, later in this chapter.
15.  Repeat steps 11-14 until all of the menu and submenu options for the V-Tree are
assigned and defined. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-15
16.  To sav e the V-Tree file, select Sav e from the File menu. The V-Tree Sav e As dialog
box displays.
 
17.  In the Sav e as filename field, enter a name for the file followed by an .OVT file
extension.
18.  In the Driv e field, select the driv e on which you want to sav e the V-Tree.
19.  In the Directory field, select the directory in which you want to sav e the V-Tree.
20.  To sav e the V-Tree with the entered name, driv e, and directory, click OK. The
Export Options dialog box displays.
 
21.  To sav e all of the comments added to the V-Tree actions in the V-Tree file, select
the Copy V-Tree Comments option.
22.  To sav e all of the prompts associated with the V-Tree in the V-Tree file, select the
Copy V-Tree Prompts option.
23.  To sav e all of the faxes assigned to the V-Tree in the V-Tree file, select the Copy
V-Tree Fax Documents option.
24.  To sav e the V-Tree with the selected options in the V-Tree file, click OK. The V-Tree
is sav ed, and you can now copy it to another mailbox or copy it for use on another
system. For additional information, see the topic, Copying a V-Tree File to a
Mailbox, later in this chapter.
25.  To close Visual Architect, select Exit from the File menu. Visual Architect closes.
26.  To test the V-Tree, copy the V-Tree to a mailbox, activ ate it for the mailbox, then
call the mailbox on the system to v erify that the V-Tree is activ ated correctly and
that each prompt and option works appropriately. If the V-Tree is not functioning
correctly, open the V-Tree and make the necessary changes. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-16
Creating a V-Tree Using Visual V-Tree
Use this procedure to create a V-Tree for a mailbox using the Visual V-Tree feature. This
procedure assumes that the mailbox for which you want to create a V-Tree already
exists.
For information on the actions you assign to options on the V-Tree (in step 6), see the
topic, Defining V-Tree Actions, later in this chapter. Also, be adv ised that at any lev el
in a V-Tree created with Visual V-Tree, callers can be instructed to press  to transfer
to the operator or to press  to return from a submenu to the prev ious V-Tree menu.
To create a V-Tree using Visual V-Tree:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the mailbox number for the mailbox for which you want to create a V-Tree,
then click Edit. The Mailbox Entry dialog box displays the mailbox information.
  
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-17
4.  On the Mailbox Entry dialog box, under Edit, click Visual V-Tree. The Visual V-Tree
dialog box displays.
 
5.  Click the arrow button to the right of the Option 1 field to display a menu of the
av ailable actions.
6.  Select an action for Option 1. If the action you select requires you to define a
v ariable, such as a mailbox number or fax document number, a field displays next to
the option field. You must define the v ariable for the V-Tree to function properly. If
the assigned action requires you to define a subsequent lev el, a Next button displays
next to the option field. For additional information on V-Tree actions, see the topic,
Defining V-Tree Actions, later in this chapter.
7.  Repeat step 6 for each option you want to define on the first lev el.
8.  In the Prompt field, enter the number of the prompt you want the system to v oice for
that lev el. Note that this prompt should include the actions av ailable at the current
level.
9.  If you want callers to be able either to enter an extension number at the current lev el
or select a menu option, select Attendant Menu Options, then enter the number of
seconds, in the Mailbox Input Timeout field, that callers hav e to enter an extension
number.
10.  For each option with a Next button displayed, click the Next button and repeat steps
5-9.
11.  Click the appropriate button at the bottom of the Visual Mailbox dialog box:
a. To display the sequence of keypresses required for a caller to adv ance to the
current lev el of the V-Tree, click Path.
b. To return to the prev ious lev el of the V-Tree, click Prev ious. To return to the first
lev el of the V-Tree, click Top.
c. To exit the V-Tree, click Exit. The Mailbox Entry dialog box displays. Note that
the V-Tree is automatically sav ed as you create it.
12.  Activ ate the V-Tree for the mailbox. For additional information, see the topic,
Activ ating a V-Tree for a Mailbox, later in this chapter.
13.  To close the Mailbox Entry dialog box, click OK. The main system window displays. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-18
14.  Call into the system and access the mailbox to v erify that the V-Tree is activ ated
correctly and that each prompt and option works appropriately. If the V-Tree is not
functioning correctly, open the V-Tree and make the necessary changes.
Creating V-Trees Through the Phone Interface
Use this procedure to create a V-Tree for a mailbox through the phone interface. Once a
V-Tree is created through the phone interface, you can open it using Visual Architect or
Visual V-Trees. Mailbox subscribers can also use this procedure to create V-Trees for
their mailboxes.
If a mailbox does not hav e V-Trees selected in the Class of Serv ice, you cannot create
V-Trees through the phone interface.
To create a V-Tree through the phone interface:
1.  Log into the mailbox for which you want to create a V-Tree.
2.  From the Main menu, press  to access the Personal Options menu.
3.  From the Personal Options menu, press  to access the Special Features menu.
4.  From the Special Features menu, press  to access the V-Tree menu.
5.  Follow the prompts to create and edit the V-Tree.
6.  W hen you hav e finished creating the V-Tree, set the appropriate Call Handling
features to allow callers to access the V-Tree.
7.  Log out of the mailbox, then call into the system and access the mailbox to v erify
that the V-Tree is activ ated correctly and that each prompt and option works
appropriately. If the V-Tree is not functioning correctly, open the V-Tree and make
the necessary changes.
Defining V-Tree Actions
V-Tree actions determine what happens when a caller chooses an option from a V-Tree
menu. There are 14 actions that you can assign to a V-Tree menu option:
·  Adv ance to Next Menu
·  Return to Prev ious Menu
·  Record to Mailbox Return to Prev ious Lev el
·  Record to Mailbox and Adv ance
·  Require Password to Proceed to Next Lev el
·  Rev iew/Edit Message
·  Send a Requested Fax and Adv ance
·  Send a Predefined Fax and Adv ance
· Disconnect
·  Go to Mailbox Login Point
·  Go to Voice Mail 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-19
·  Go to Extension Entry Point
·  Go To Directory Services
·  Transfer to a Mailbox
If you assign only one action to a V-Tree menu, the system automatically performs that
action when the caller accesses that menu. For example, if you create a V-Tree that
allows a caller to record a message then adv ance to another menu, you can assign the
Disconnect action to this option’s submenu to automatically disconnect the caller after
recording a message.
The procedure following each V-Tree action description describes how to assign the
action to a V-Tree using Visual Architect. For additional information on assigning actions
to a V-Tree using Visual V-Tree, see the topic, Creating a V-Tree Using Visual V-Tree,
earlier in this chapter.
V-Tree Action Summary Table
The following table displays whether each action you can assign to an option on a
V-Tree has a submenu that extends from the action and whether a prompt is v oiced after
the action is performed, as well as the v ariable you need to specify for the action, if
necessary. For additional information, refer to details on each action that follow this
table.
Advance to Next Menu Yes Yes None
Return to Previous Menu No No None
Record to Mailbox Return to Previous Level No No Mailbox #
Rec or d to Mailbox and Advanc e Yes Yes Mailbox #
Requir e Pas s wor d to Pr oc eed to Next Level Yes Yes None
Review/Edit Message Yes Yes None
Send a Requested Fax and Advance Yes Yes None
Send a Pr edefined Fax and Advanc e Yes Yes Fax doc  #
Disconnect No No None
Go to Mailbox Login Point No No None
Go to Voice Mail No No None
Go to Extension Entry Point No No None
Go To Directory Services No No None
Tr ans fer  to a Mailbox No No Mailbox #
  Advance to Next Menu
The Adv ance to Next Menu action allows callers to access a submenu. This action can
prov ide a menu for the caller with additional options from which to choose, or it simply
can v oice a prompt to communicate specific information. For example, you can use this
option to list all of the new products in a product line, along with their prices, then assign
an action on the submenu to return the caller to the main V-Tree menu.
V-Tree Action Submenu Prompt
VoicedVariable 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-20
Note that there are other actions that also adv ance the caller to the next menu; this
action, howev er, performs no action other than adv ancing the caller to the next menu
and v oicing a prompt.
To define the Advance to Next Menu action:
1.  Assign the Adv ance to Next Menu action to a blank menu option. For additional
information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Adv ance to Next Menu icon. The
Adv ance to Next Menu dialog box displays the prompt number and comments from
the prev ious menu, as well as the sequence of options the caller selects to reach this
action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.
3.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Steps 4 specifies the prompt that the caller hears after this action is performed on
the system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
4.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.
  If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-21
5.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices, as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
6.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
7.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Return to Previous Menu
The Return to Prev ious Menu action allows callers to return to the last menu that had
more than one option av ailable. This feature allows the caller to perform an action on the
system and then return to a prev ious menu to perform another action without hav ing to
call the mailbox again. For example, you can use this action to return to the beginning of
a V-Tree that used single-option menus to record sev eral messages on the system.
There are no prompts or v ariables that can be assigned to the Return to Prev ious Menu
action, since this action only allows a caller to return to the prev ious menu. You can
double-click the menu option to display the Return to Prev ious Menu dialog box, which 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-22
displays the prompt number and comments from the prev ious menu and the sequence of
options the caller selects to reach this action.
 
Instead of assigning this action to an option on the V-Tree, you can set up the More
Options feature of the prev ious menu option to allow the caller to press  to return to
the prev ious menu.
  Record to Mailbox and Return to Previous Level
The Record to Mailbox and Return to Prev ious Lev el action allows callers to record a
message in a mailbox, then return to the prev ious menu. This feature is useful when a
caller wants to leav e a message in a mailbox, yet wants to perform additional actions on
the system before ending the call. Note that, when the caller selects this option, the
caller hears a beep to begin recording a message. The prompt that v oices this option to
the caller should also instruct the caller to record a message.
To define the Record to Mailbox and Return to Previous Level action:
1.  Assign the Record to Mailbox and Return to Prev ious Lev el action to a blank menu
option. For additional information, see the topic, Creating V-Trees, earlier in this
chapter.
2.  Double-click the menu option that displays the Record to Mailbox and Return to
Prev ious Lev el icon. The Record to Mailbox and Return to Prev ious Lev el dialog box
displays the prompt number and comments from the prev ious menu, as well as the
sequence of options the caller selects to reach this action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.