Lucent Technologies Octel 100 Implementation And Service Manual

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Uninitialized Mailboxes Report21-11
 Uninitialized Mailboxes Report
  The Uninitialized Mailboxes report prov ides information about mailboxes whose
subscribers hav e not changed their passwords since the mailbox was created or
reassigned. The report displays:
· Mailbox number
· Mailbox subscriber’s name
·  Mailbox’s initial password
·  Date the mailbox subscriber last logged into the mailbox
 
Generating the Uninitialized Mailboxes Report
  To generate the Uninitialized Mailboxes report, you must be logged in as a Lev el 3
Superv isor. To display the Uninitialized Mailboxes report, select Uninitialized Mailboxes
from the Reports menu. W hen the Reports dialog box displays, select the appropriate
options, then click Printer, Disk, or Screen.
 
  Sort By Last Name – Sorts the report alphabetically by mailbox subscriber’s last name.
  Sort By Mailbox Number – Sorts the report by mailbox number in ascending order.
  Sort By Date – Sorts the report by date of the last login.
  Date Range Options – Identifies a range of days to include in the report.
 
Interpreting the Uninitialized Mailboxes Report
  W hen you generate the Uninitialized Mailboxes report, the report displays the following
information:
  Sorted By – Displays how the report is sorted.
  Mailbox Range – Displays the range of the mailbox numbers included in the report.
  Date Range – Displays the range of days included in the Reports dialog box.
  Total Recorded – Displays total number of uninitialized mailboxes on the messaging
system. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Port Assignments Report21-12
  Total Displayed – Displays the total number of uninitialized mailboxes included in the
report.
  Mailbox Number – Displays the uninitialized mailbox’s number.
  Mailbox Name – Displays the mailbox subscriber’s name.
  Password – Displays the mailbox’s initial password.
  Date Last Login – Displays the date the mailbox subscriber last logged into the mailbox.
 
 Port Assignments Report
  The Port Assignments report prov ides information on how the system v oice ports are
used in conjunction with the Greeting by Port feature. The Greeting by Port feature
allows more than one company or unique organization to share the messaging system by
v oicing a unique greeting for calls to each company.
  The Port Assignments Report displays the following information:
· Port number
·  W hether the port is activ e or inactiv e for greeting by port
·  Mailbox assigned to answer the port during business hours
·  Mailbox assigned to answer the port after business hours
·  Business hours specified for each day
 
Generating the Port Assignments Report
  To generate the Port Assignments report, select Port Assignments from the Reports
menu. W hen the Reports dialog box displays, click Printer, Disk, or Screen.
 
Interpreting the Port Assignments Report
  W hen you generate the Port Assignments report, the report displays the following
information:
  Port – Displays the number of the v oice port on the system.
  Active – Displays whether the port is enabled for greeting by port. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Clas s  of  Servic e Report21-13
  During Hours – Displays the mailbox that answers calls for that port during business
hours.
  After Hours – Displays the mailbox that answers calls for that port after business hours.
  Day – Displays the days of the week for each port.
  Open – Displays the beginning of business hours for each day of the week.
  Close – Displays the end of business hours for each day of the week.
 
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							21.  Generating and Interpreting Reports
Implementation and Service Manual  Clas s  of  Servic e Report21-14
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							21.  Generating and Interpreting Reports
Implementation and Service Manual  Prompt Assignments Report21-15
 Prompt Assignments Report
  The Prompt Assignments report prov ides a list of the system greetings and the prompt
number currently assigned to each prompt. The report displays:
·  Standard office greetings
·  Call Queuing prompts
·  Language option prompts
· Holiday prompts
Generating the Prompt Assignments Report
To generate the Prompt Assignments report, select Prompt Assignments from the Report
menu. W hen the Reports dialog box displays, click Printer, Disk, or Screen.
Interpreting the Prompt Assignments Report
W hen you generate the Prompt Assignments report, the report displays the following:
Area of Use – Displays the names of all the system greetings.
Prompt # – Displays the prompt numbers associated with greetings. A dot indicates that
no prompt is assigned for the greeting. If no prompt is recorded for the system greetings
prompts (Morning, Afternoon, Ev ening, and Closed greetings), the system v oices a
default prompt.
6
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Network Statistics Report21-16
Prompt numbers with a D prefix are prompts stored in the [Language]3.O32 phrase file,
where [Language] is the primary language on the system. This file generally contains
prompts that are professionally recorded or prompts recorded using V-Edit. Other prompt
numbers are phrases recorded using SOLVE or the superv isor keypad functions. For
additional information, see Chapter 15, “Recording and Editing Prompts.”
Network Statistics Report
The Network Statistics report prov ides information on network ev ents, which are
messages sent or receiv ed using the OctelNet and AMIS protocols. In addition to the
message activ ity, you can select whether this report is to display node information and
network statistics on a node-by-node basis. For additional information, see Chapter 18,
“Using Network Messaging.”
Generating the Network Statistics Report
To generate the Network Statistics report, select Network Statistics from the Reports
menu. W hen the Networking Report dialog box displays, select the appropriate options,
then click Printer, Disk, or Screen.
Tracking Reports Options
List Errors Only – Displays only the network ev ents that encountered errors.
Inbound – Displays a record of messages receiv ed from other messaging systems.
Outbound – Displays a record of messages sent to other messaging systems.
OctelNet – Displays messages sent or receiv ed using the OctelNet protocol.
Amis – Displays messages sent or receiv ed using the AMIS protocol.
Node Information Report Options
None – Does not display any node information.
Sort by Node Number – Displays the Node Information report sorted by node
number. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Network Statistics Report21-17
Sort by Access Phone Number – Displays the Node Information report sorted by
the phone number the system dials to send messages to another messaging system.
Sort by System Name – Displays the Node Information report sorted by system
name in alphabetical order.
Interpreting the Network Statistics Report
W hen you generate the Network Statistics report, the report displays the following
information:
Access Number – Displays the phone number the system dials to send messages to
another messaging system. The word Local indicates the call was receiv ed by the
system.
Date – Displays the date the message was sent or receiv ed.
Time – Displays the time when the message was sent or receiv ed.
Method – Displays the dispatch option selected for the mailbox.
Connect Status – Displays whether or not a connection was established with the other
messaging system and the networking protocol used to send the message. The message
n/a indicates the call was receiv ed by the system.
Channel – Displays the port on which the message was sent or receiv ed.
Box ID – Displays the number of the mailbox to which the message was sent.
Duration – Displays the total length of the message in seconds.
Origination – Displays the system where the message originated. If the message was
sent from the system, the column displays the word Local.  If the message was sent
from another messaging system, the column displays the access phone number.
Message Status – Displays whether the message was receiv ed. If the message was not
receiv ed, the column displays the error. For additional information on network message
errors, contact a technical support representativ e.
Retry – Displays the number of times the system attempted to send the message to
another messaging system. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Network Statistics Report21-18
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If on the Networking Reports dialog box you chose to generate a Node Information
report, the report displays the following information:
Node Number – Displays the node number on the system.
Status – Displays whether the node is activ e or inactiv e for network ev ents. The status
may be inactiv e either if the system manager deactiv ated the node, or if the system
deactiv ated the node due to an excessiv e number of errors.
Access Number – Displays the phone number the system dials to send messages to the
other messaging system associated with the node.
System Name – Displays the name of the site or company for the other messaging
system.
Supervisor Name – Displays the name of the system manager for the other messaging
system.
Prompt Number – Displays the number assigned to the prompt that the system plays
when the system v oices the destination of a network message for confirmation. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Network Statistics Report21-19
Supervisor’s Box – Displays the mailbox number of the system manager on the other
messaging system.
Maximum Messages – Displays the maximum number of messages allowed in a queue
before the system sends the messages.
Maximum Delay – Displays the maximum amount of time the system allows messages
to wait in a queue before sending them.
Weekdays On – Displays the hour that begins the weekday economy hours.
Weekdays Off – Displays the hour that ends the weekday economy hours.
Weekends On – Displays the hour that begins the weekend economy hours.
Weekends Off – Displays the hour that ends the weekend economy hours.
Maximum Delay – Displays the maximum amount of time the system allows messages
to wait in a queue before sending them.
Outbound Attempts – Displays the number of messages the system attempted to send.
Attempts Complete – Displays the number of outbound ev ents successfully completed.
Message Attempts – Displays the number of messages the system attempted to
deliv er.
Messages Complete – Displays the number of messages successfully deliv ered.
Total Outcall Time – Displays the total length of time, in seconds, of all messages sent.
Total Message Time – Displays the total length of time, in seconds, of all messages
sent or receiv ed.
Failed (Busy) – Displays the total number of times the system encountered a busy
condition at the other messaging system.
Failed (No Answer) – Displays the total number of times the system encountered a no
answer at the other messaging system.
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							21.  Generating and Interpreting Reports
Implementation and Service Manual21-20
Notes: