Lucent Technologies Octel 100 Implementation And Service Manual

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-23
3.  In the Mailbox Number field, enter the number of the mailbox in which you want the
caller to record the message. Ensure that the mailbox has already been created
before you enter the mailbox number for this action.
4.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Record to Mailbox and Advance
The Record to Mailbox and Adv ance action allows callers to record a message in a
mailbox, then adv ance to another menu in the V-Tree. For example, you can allow a
caller to leav e a message in a mailbox, then prov ide them with a new menu of options
that allows them to leav e additional messages in other mailboxes.
Note that you can assign this action to sev eral menus on a V-Tree to allow callers to
record a string of information to a mailbox, then use the Rev iew/Edit Message action to
edit all of the recorded information. This feature is av ailable only if the Record to
Mailbox and Adv ance actions are part of the same path of menus and all the messages
are recorded to the same mailbox.
This option is useful in Form Filler V-Trees (Interview V-Trees).
To define the Record to Mailbox and Advance action:
1.  Assign the Record to Mailbox and Adv ance action to a blank menu option. For
additional information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Record to Mailbox and Adv ance icon.
The Record to Mailbox and Adv ance dialog box displays the prompt number and
comments from the prev ious menu as well as the sequence of options the caller
selects to reach this action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-24
3.  In the Mailbox Number field, enter the number of the mailbox in which you want the
caller to record the message. Ensure that the mailbox has already been created
before you enter the mailbox number for this action.
4.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Step 5 specifies the prompt that the caller hears after this action is performed on the
system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
5.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.
  If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter.
6.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
7.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to enter a mailbox number. It is recommended that you enter a v alue of
only two or three seconds in the Dial Thru Timeout field to prev ent the caller
from hav ing to wait too long after selecting an option. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-25
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
8.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Require Password to Proceed to Next Level
The Require Password to Proceed to Next Lev el action allows you to require callers to
enter a password before they can adv ance to another menu. For example, you may want
to use this action to allow only current customers to receiv e faxes from the system by
requiring customers to enter a password before they can access the Fax Retriev al
options of the V-Tree.
Note that, if a caller attempting to access a menu enters an incorrect password, the
system handles the callers the same way as an incorrect password when logging into a
mailbox. The way the incorrect password entry is handled depends on the how the
system is set up.
To define the Require Password to Proceed to Next Level action:
1.  Assign the Require Password to Proceed to Next Lev el action to a blank menu
option. For additional information, see the topic, Creating V-Trees, earlier in this
chapter.
2.  Double-click the menu option that displays the Require Password to Proceed icon.
The Require Password to Proceed dialog box displays the prompt number and
comments from the prev ious menu, as well as and the sequence of options the caller
selects to reach this action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-26
3.  In the Password Required field, enter the password the caller must enter to access
the next menu.
Only one password can be assigned to the action. Each caller must enter the same
password to access the next menu.
4.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Step 5 specifies the prompt that the caller hears after this action is performed on the
system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
5.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.
  If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter.
6.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
7.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-27
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
8.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Review/Edit Message and Advance
The Rev iew/Edit Message action allows callers who just recorded a message to rev iew it
and then either accept or rerecord it. The system automatically plays the recorded
message, then v oices, 
“If this message is correct, press , if not press .” If the
caller presses , the message is sav ed and the caller is adv anced to the next menu. If
the caller presses , the prompt for the prev ious option v oices, prompting the caller to
begin rerecording the message.
The Rev iew/Edit action does not need to be assigned to each menu after a message is
recorded to a mailbox. You can use one Rev iew/Edit Message action at the end of
sev eral Record to Mailbox and Adv ance actions to allow callers to record a string of
information to a mailbox, then edit all of the recorded information. This feature is only
av ailable if the Record to Mailbox and Adv ance actions are part of the same path of
menus and all the messages are recorded to the same mailbox.
To define the Review/Edit Message action:
1.  Assign the Rev iew/Edit Message action to a blank menu option. For additional
information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Rev iew/Edit Message icon. The
Rev iew/Edit Message dialog box displays the prompt number and comments from
the prev ious menu, as well as the sequence of options the caller selects to reach this
action. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-28
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.
3.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Step 4 specifies the prompt that the caller hears after this action is performed on the
system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
4.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.
  If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter.
5.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
6.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-29
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
7.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Send a Requested Fax and Advance
The Send a Requested Fax and Adv ance action allows callers to select a fax to receiv e
from the system by entering the corresponding fax document number. The system
prompts the caller to enter the fax document number and the number to which the caller
would like the fax to be sent. After the caller enters the requested information, the caller
adv ances to the next option. For additional information, see the topic, Managing Fax
Retriev al Documents, later in this chapter.
This action requires that the caller know the fax document number. If the list of fax
documents is extensiv e, you may want to send all callers a list of the fax documents and
their numbers, or include an option that faxes the caller a list of the av ailable fax
documents and their corresponding numbers.
If you only hav e a few fax documents that a caller can retriev e, consider using the Send
a Predefined Fax and Adv ance action so that the caller does not hav e to enter the fax
document number.
This action is useful in Fax-on-Demand V-Trees. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-30
To define the Send a Requested Fax and Advance action:
1.  Assign the Send a Requested Fax and Adv ance action to a blank menu option. For
additional information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Send a Requested Fax and Adv ance
icon. The Send a Requested Fax and Adv ance dialog box displays the prompt
number and comments from the prev ious menu, as well as the sequence of options
the caller selects to reach this action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.
3.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Step 4 specifies the prompt that the caller hears after this action is performed on the
system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
4.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.
  If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-31
5.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
6.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
7.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
  Send a Predefined Fax and Advance
The Send a Predefined Fax and Adv ance action allows callers to select a particular fax
through a single keypress. For example, you can create a V-Tree that prompts the caller
to, 
“Press to receive a fax on new products, press  to receive a fax on company
locations, or press  to receive a fax on the company profile.”
 Note that the system
automatically prompts the caller to enter the number to which the fax is to be sent. After
doing so, the caller adv ances to the next menu. For additional information, see the topic,
Managing Fax Retriev al Documents, later in this chapter. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-32
If the number of fax documents av ailable is extensiv e, consider using the Send a
Requested Fax and Adv ance action, which requires the caller to enter the fax document
number.
This action is useful in Fax on Demand V-Trees.
To define the Send a Predefined Fax and Advance action:
1.  Assign the Send a Predefined Fax and Adv ance action to a blank menu option. For
additional information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Send a Predefined Fax and Adv ance
icon. The Send a Predefined Fax and Adv ance dialog box displays the prompt
number and comments from the prev ious menu, as well as the sequence of options
the caller selects to reach this action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.
3.  In the Document Number field, enter the fax document number of the fax to be sent
when the caller selects this option.
4.  In the Title field, enter a title for the option. The title displays next to the action icon
to help you identify the purpose of this option on the V-Tree.
Step 5 specifies the prompt that the caller hears after this action is performed on the
system. This prompt can v oice the options av ailable on the next menu, prov ide
special instructions on using the next av ailable menu options, or simply prov ide the
caller with information.
5.  If a prompt has already been recorded to v oice after this action, enter the prompt
number in the Prompt Number field. If the prompt has been recorded and sav ed in
the [Language]3 file with an .O32 file extension, where [Language] is the primary
language on the system, enter the prompt number in the Prompt Number field and
select the Custom Phrase File option to specify the location of the prompt.
Otherwise, the system assumes the prompt is located in a \REC directory.