Lucent Technologies Octel 100 Implementation And Service Manual

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-83
 
 If Set Too Low Hang-up strings may be ignored if the switch cannot send the digits fast
enough to meet this value. This may cause excessive off hook times between
calls.
 
 Min
 0
 Max
 30000
 Default
 0
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Hangup Detection Parameters
 
Minimum
Duration for
Drop in Loop
Current
(LCDTIME)  This parameter specifies the amount of time, in 10 millisecond units,
necessary to recognize a drop in loop current, when detecting a disconnect.
 When/How to Use This parameter is set when the Integrator utility is run.
 Adjust this parameter only when instructed to do so by a  technical support
representative.
 A setting of 0 disables this parameter.
 
 Related Parameters/Features None.
 
 If Set Too High If the switch sends a loop current drop for a shorter time than the time set for
LCDTIME, the system does not identify the disconnect. This may cause
excessive off hook times between calls.
 
 If Set Too Low If this parameter is set too low, noise spikes on the line could cause
disconnect. Set this parameter to 0 to disable it.
 A low setting can also cause call ghosting on the ports.
 
 Min
 0
 Max
 30000
 Default
 30
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Hangup Detection Parameters
 
Maximum
Silence Before
Hanging Up
(MAXSIL)  This parameter specifies the amount of time, in 10 millisecond units, during
message recording that the system records silence before it determines the
caller has hung up and drops the line. MAXSIL prevents the system from
recording silence when a caller has hung up during a record session.
 
 When/How to Use This parameter is used for switches that do not use positive disconnects or
dial tones to indicate disconnects.
 For most systems, the default value should be sufficient.
 
 Related Parameters/Features Set this parameter to a value less than 1000 if using AMIS messaging.
 Set this parameter to a value greater than 0 if using HANGUPSTR. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-84
 
 If Set Too High If this parameter is set too high, the system records silence. Also, switches
could detect a port as available and mistakenly pass incoming calls to a port
on which the system is recording silence (missed disconnect). In this case, a
new caller would append to the previous recording.
 
 If Set Too Low If this parameter is set too low, callers could be cut off during recording due
to natural pauses when they speak.
 
 Min
 0
 Max
 30000
 Default
 2000
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 No
 Port Parameters (Page 23 of 26)
  The Port parameters control the answering mode and ring count and define the types of ev ents allowed
for each messaging system port.
  The ports displayed on the Port Parameters tab are determined by the number of ports allowed by the
messaging system sentinel. For example, on a four-port system, you can only v iew ports 1 through 4. If
the messaging system supports more than eight ports, you can access the remaining ports by clicking on
the buttons on the bottom of the screen.  For example, to view the settings for ports 17 through 24, click
on the Ports 17 - 24 button.
  If you run System Setup from the Installation Setup utility during messaging system installation, the
system maximum number of ports is accessible on the Port Parameters tab. After installation is complete
and you restart the messaging system, the number of ports displayed reflects the maximum allowed by
the sentinel.
  You must set each Port parameter for each messaging system port.
 
  Port Parameters
 
Init Mode  Init Mode reflects the method of answering for each port. The messaging
system supports the following modes:
C  Serial integration.
D  Inband signaling, off hook waiting for inband signaling digits.
N  Normal, on hook waiting for rings.
P  Pulse inband signaling, off hook waiting for inband signaling
digits.
T  Tone inband signaling, off hook waiting for inband signaling digits.
W  W ink start.
 
 When/How to Use Enter the letter in the field that represents the answering mode required by the
switch.
 If the switch uses the COM port to indicate calls and hang-ups or to execute
message indicators, set Init Mode to C 
for each messaging system port
using serial integration.
 
 Related Parameters/Features None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-85
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 No
 
  Port Parameters
 
Ring Count  This parameter specifies the number of rings each port must hear before it
answers an incoming call. For example, if Ring Count is set to 2, a port must
ring twice before it comes off hook to answer an incoming call.
 
 When/How to Use Enter the Ring Count in the corresponding field for each port. The default
should be acceptable for most phone systems.
 On some phone systems, especially those without true hunt groups, Ring
Count should be set to consecutive numbers to prevent multiple lines from
being answered at the same time.
 
 Related Parameters/Features This parameter should not be confused with the Maximum Rings Before No
Answer (RINGS) parameter on the Outbound Dialing tab in System Setup or
the Max Rings parameter on the Class of Service dialog box.
 
 If Set Too High The higher you set this parameter, the longer the delay before the port
answers the call.
 
 If Set Too Low The minimum of 1 should be sufficient for most systems.
 
 Min
 1
 Max
 9
 Default
 1
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 No
 
  Port Parameters
 
Inbound  This parameter determines whether each port is allowed to accept incoming
calls.
 
 When/How to Use Enable Inbound for each port that should be allowed to accept incoming calls.
If you want to dedicate the port to outbound calls, disable Inbound.
 
 Related Parameters/Features If both Inbound and Outbound are enabled for a port, use SCHDW AIT to
prevent the loss of outbound events due to call collision. Call collision occurs
when an inbound call reaches a port at the same time as the port comes off
hook to perform an outbound event.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-86
  Port Parameters
 
Outbound  This parameter determines whether each port is allowed to perform outbound
events: message indicators, message notification, AMIS, fax, V-Edit, Visual
Mailbox, future delivery, auto forward, and wake-up calls.
 
 When/How to Use Enable Outbound for each port that should be allowed to perform outbound
events. If you want to dedicate the port to receive outbound calls, disable
Inbound.
 If you dedicate a port to outbound events, remove it from the hunt group to
prevent call collisions and subsequent loss of outbound events.
 W hen you dedicate a port to outbound events, the events are scheduled one
after another. The system does not pause between events to determine if
there is an incoming call to the port. This can greatly facilitate the
performance of outbound events, especially message indicator events.
 W hen you enable Outbound for a port, you may enable and disable individual
outbound events for that port by using the Outbound Usage Permitted
parameters.
 If you disable all ports for Outbound, the system displays a warning when you
save System Setup (“No ports have been designated for outbound calling.
Outbound events, including Future Delivery and Auto Forward, cannot be
supported.”)
 You may disable a port’s Outbound setting at any time. W hen you disable a
port for Outbound, the system schedules no new events for that port. Events
already scheduled at the time you disable Outbound, however, are still
performed from that port.
 
 Related Parameters/Features The Outbound Usage Permitted parameters determine which outbound
events are allowed for each port. W hen multiple ports are enabled for the
same outbound events, the events go out on the highest numbered port
enabled for that event at the time it is scheduled.
 Auto forwarding and wake-up calls are general outbound events that go out
on the highest numbered port available for Outbound.
 If both Inbound and Outbound are enabled for a port, use SCHDW AIT to
prevent the loss of outbound events due to call collision. Call collision occurs
when an inbound call reaches a port at the same time as the port comes off
hook to perform an outbound event.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-87
  Port Parameters
 
Outbound Usage
Permitted/Msg
Delivery  This parameter determines whether each port is allowed to perform message
delivery events—message notification and future delivery. To use message
notification and future delivery, you must enable at least one port for Msg
Delivery.
 Msg Delivery is dimmed if Outbound is disabled.
 
 When/How to Use Enable Msg Delivery for each port that should be allowed to perform message
notification or future delivery. If you want to dedicate the port to message
notification and future delivery events, disable Inbound as well as all
Outbound Usage Permitted options except Msg Delivery.
 If you experience delayed message notification and future delivery events,
increase the number of ports enabled for Msg Delivery.
 You may disable a port for Msg Delivery at any time. W hen you disable a port
previously enabled for Msg Delivery, the system schedules no new message
notification or future delivery events for that port. Events already scheduled at
the time you disable Msg Delivery, however, are still performed from that port.
 If you disable the port entered in the Line 1 field on the Subscriber Settings
dialog box for Msg Delivery, message notification events do not occur, and
the system writes an error to the PLUS.LOG file.
 
 Related Parameters/Features You must enable message notification in the subscribers’ Class of Service
and configure it on the Subscriber Settings dialog box for message
notification and future delivery to be available. In addition, if you set Delivery
Options on the Class of Service dialog box to Not Allowed, you cannot use
message notification.
 The parameters on the Message Delivery tab in System Setup must also be
properly configured for the system for message notification to function.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Port Parameters
 
Outbound Usage
Permitted/Msg
Indicator  This parameter determines whether each port is allowed to perform message
indicator events. To use message indicators, you must enable at least one
port for Msg Indicator.
 Msg Indicator is dimmed if Outbound is disabled. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-88
 
 When/How to Use Enable Msg Indicator for each port that should be allowed to perform
message indicator events. If you want to dedicate the port to message
indicator events, disable Inbound as well as all Outbound Usage Permitted
options except Msg Indicator.
 If you experience delayed indicator events, increase the number of ports
enabled for Msg Indicator.
 If you disable a port for Msg Indicator that was used to turn a message
indicator on, the system still allows the message indicator off event to go
through that port. The system allows this because some switches require
message indicators to be turned off through the same port that turned it on.
 
 Related Parameters/Features You must enable Msg Indicator in the subscribers’ Class of Service for Msg
Indicators to be available.
 The parameters on the Msg Indicator tab in System Setup must be properly
configured for message indicators to function.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Port Parameters
 
Outbound Usage
Permitted/
OctelNet/AMIS  This parameter determines whether each port is allowed to perform outbound
OctelNet and AMIS events, including network messages, follow-me-forward
messages, and delivery of group distribution list messages to remote sites.
To perform outbound network events, you must enable at least one port for
OctelNet/AMIS.
 OctelNet/AMIS is dimmed if Outbound is disabled.
 
 When/How to Use Enable OctelNet/AMIS for each port that should be allowed to send network
messages. If you want to dedicate the port to outbound network events,
disable Inbound as well as all Outbound Usage Permitted options except
OctelNet/AMIS.
 If you experience delayed outbound network events, increase the number of
ports enabled for OctelNet/AMIS.
 If you disable a port previously enabled for OctelNet/AMIS, the system
schedules no new events. Any events already scheduled for the port at the
time you disabled it, however, are executed from that port.
 If no ports are enabled for OctelNet/AMIS, subscribers can still address
messages to network destinations. The system will, however, be unable to
locate a port from which to schedule them, and the messages will be placed
in the sending subscribers’ local mailboxes. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-89
 
 Related Parameters/Features If the sentinel does not support OctelNet and AMIS, the OctelNet/AMIS
checkbox is disabled for all ports.
 You must enable an outbound network option (Casual AMIS, Administered
AMIS, OctelNet) in the subscribers’ Class of Service for outbound network
messaging to be available.
 You must enable Permit Outbound and enter the system location information
on the Networking tab in System Setup for outbound network messaging to
function properly.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Port Parameters
 
Outbound Usage
Permitted/Fax  This parameter determines whether each port is allowed to perform outbound
fax events, including delivery of fax retrieval documents, and sending or auto
printing to local fax machines or primary fax destinations. To perform
outbound fax events you must enable at least one port for Fax.
 Fax is dimmed if Outbound is disabled.
 
 When/How to Use Enable Fax for each port that should be allowed to support fax retrieval or
auto printing and subscriber retrieval of fax mail documents to local fax
machines or primary fax destinations. If you want to dedicate the port to
outbound fax events, disable Inbound as well as all Outbound Usage
Permitted options except Fax.
 If you experience delayed fax events, increase the number of ports enabled
for Fax.
 If you disable a port previously enabled for Fax, the system schedules no new
events. Any events already scheduled for the port at the time you disabled it,
however, are executed from that port.
 If no ports are enabled for Fax, subscribers cannot retrieve fax messages and
the fax retrieval feature cannot deliver fax documents.
 
 Related Parameters/Features Fax Options must be configured on the Class of Service dialog box. You must
also configure the Fax parameters in System Setup.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-90
  Port Parameters
 
Outbound Usage
Permitted/
Application  This parameter determines whether each port is allowed to support external
applications (Visual Mailbox, V-Edit). To support one or both of these external
applications, you must enable at least one port for Applications.
 Applications is dimmed if Outbound is disabled.
 
 When/How to Use Enable Applications for each port that should be allowed to support V-Edit or
Visual Mailbox. If you want to dedicate the port to outbound V-Edit or visual
mailbox events, disable Inbound as well as all Outbound Usage Permitted
options, except Applications.
 If subscribers have trouble connecting to Visual Mailbox or system managers
have trouble connecting to V-Edit due to a lack of available ports, increase
the number of ports enabled for Applications.
 If no ports are enabled for Applications, subscribers cannot connect to Visual
Mailbox and system managers will not be able to connect to V-Edit.
 
 Related Parameters/Features W hile V-Edit is available on all messaging systems, Visual Mailbox is a
sentinel-controlled feature.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
 Voice System Parameters (Page 24 of 26)
  The Voice System parameters prov ide information for the messaging system for interaction with the
switch. 
  Voice System Parameters
 
Go OFF Hook
when Port
Disabled
(OFFHDIS)  This parameter determines whether the messaging system takes a port off
hook when the port is disabled, so callers to that port hear a busy signal. A
number of occurrences can temporarily disable a port, such as a power loss
or a shutdown after daily maintenance.
 
 When/How to Use It is generally recommended that you enable this parameter so callers hear a
busy signal instead of ringing when they call a disabled port.
 Some switches, such as those using digital integration, lock the disabled
ports when they have been off hook for a long time. If your switch uses digital
integration, you should disable OFFHDIS. Refer to the configuration note for
your switch for information on setting this parameter.
 
 Related Parameters/Features None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-91
 
 Min
 
—
 Max
 
—
 Default
 
Yes
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 No
 
  Voice System Parameters
 
Maximum Call
Duration
(PROGTIME)  This parameter specifies the maximum amount of time, in minutes, the
messaging system allows a call to occupy a port before it disconnects the call
without warning.
 
 When/How to Use Use caution when setting this parameter. If callers are disconnected while
performing mailbox functions, such as listening to messages or creating
mailboxes, data corruption could occur. Set this parameter to 0 disable it.
 If you set PROGTIME to a value greater than 0, consider the following:
·  Set PROGTIME to a value high enough so calls delivering faxes and
callers on hold are not disconnected.
·  PROGTIME overrides Message Time on the Class of Service dialog
box. Set PROGTIME higher to prevent callers from being
disconnected while recording messages. If this happens, data
corruption could occur.
Related Parameters/FeaturesIf PROGTIME is shorter than the Message Time setting on the Class of
Service dialog box, callers may be disconnected before they finish recording
long messages.
If Set Too HighThe higher you set this parameter, the longer callers are allowed to remain in
the system before being disconnected.
If Set Too LowIf this parameter is set to low, callers recording messages, sending faxes, or
waiting in call queues are disconnected without warning and data corruption
could occur. Set this parameter to 0 to disable it.
Min
0Max
999Default
0Requires Restart
NoSwitch-Dependent
YesSet by Integrator
No
Voice System Parameters
DTMF Length to
Interrupt a
Prompt
(PLAYDTMF)This parameter specifies the length of a DTMF the voice board must receive
to interrupt a prompt voiced by the system.
This parameter is set in 10 millisecond units, and the range is from 0 to
30000. The default is 5 (50 milliseconds).
When/How to UseFor most systems, the default value is sufficient. If the system misinterprets
voice data as DTMF tones during prompts, try increasing this setting.
W hen setting this parameter, keep in mind that when systems send OctelNet
messages, they send DTMFs to signal an incoming OctelNet message. If you
set this parameter too high or too low, the main greeting will not be
interrupted, and the system may miss incoming OctelNet messages. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-92
Related Parameters/FeaturesW hen RECDTMF is set to a higher value than PLAYDTMF, the RECDTMF
value is used for both.
If Set Too HighIf this parameter is set too high, the system may not recognize DTMF tones
and will not interrupt the prompt. If the DTMF is not recognized, OctelNet
messages may be missed.
If Set Too LowIf this parameter is set too low, the system may interpret voice data as DTMF.
If the DTMF is not recognized, OctelNet messages may be missed.
Min
0Max
30000Default
5Requires Restart
YesSwitch-Dependent
YesSet by Integrator
No
Voice System Parameters
DTMF Duration
to Interrupt
Record
(RECDTMF)This parameter specifies the length of a DTMF a voice board must receive to
interrupt recording on the system.
This parameter is set in 10 millisecond units, and the range is from 0 to
30000. The default is 5.
When/How to UseIf the system misinterprets voice data as DTMF tones during recording, try
increasing this setting.
Related Parameters/FeaturesW hen RECDTMF is set to a higher value than PLAYDTMF, the RECDTMF
value is used for both.
If Set Too HighThe system does not interrupt the recording session when the callers enter
DTMFs.
If Set Too LowThe system may misinterpret voice data as DTMF and interrupt the recording.
Min
0Max
30000Default
5Requires Restart
YesSwitch-Dependent
YesSet by Integrator
No
Voice System Parameters
Default Input
Timeout
(TIMEOUT)This parameter specifies the number of seconds the messaging system waits
for the caller to respond with a keypress after hearing a prompt before the
system voices, 
“Are you still there,” and repeats the prompt.
When/How to UseFor most systems, the default allows sufficient time for most callers to
respond to prompts.
Related Parameters/FeaturesThe Maxim um  Num ber of No Entries param eter specifies the m axim um
number of times the system voices prompts without receiving input before it
disconnects the caller.
If Set Too HighIf this parameter is set too high, there may be long pauses when the system
voices prompts and waits for input. Consequently, calls occupy ports for a
long time.