Lucent Technologies Octel 100 Implementation And Service Manual

							16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-41
Delivery Options
Deliv ery Options control whether subscribers can use the Message Notification, W ake-
Up Call, Casual AMIS, and primary fax destination features in the mailbox, and whether
they can call local and long-distance numbers.
Not Allowed
Not Allowed does not permit subscribers to use the Message Notification, W ake-Up
Calls, Casual AMIS, and primary fax destination features.
Local Only
Local Only allows subscribers to enter only numbers defined as local numbers. The
number of characters a subscriber can enter for a local number is limited by v alues
entered during the setup of the system.
A system manager can manually enter a long-distance number for a mailbox feature
ev en though the mailbox has Local Only selected as a deliv ery option. This allows the
system manager to specify which features the mailbox can use to call long-distance
numbers. To manually enter a long-distance number for a feature, enter the long-
distance number (up to 16 characters) in the mailbox’s subscriber settings. The
subscriber cannot change this number in the mailbox after it is entered in the subscriber
settings.
Long Distance
Long Distance allows subscribers to enter up to 16 numbers to call numbers for the
Message Notification, W ake-Up Calls, Casual AMIS, and primary fax destination
features.
Batch Mode
Batch Mode, if selected, specifies that when the system performs Message Notification,
it should consider the subscriber successfully notified of the message when someone or
something, such as an answering machine, answers. For example, if the system calls the
number specified for Message Notification, and an answering machine answers the call,
the system interprets the attempt as successful and does not attempt to notify the
subscriber again.
If the Batch Mode option is not selected, the system interprets a Message Notification
attempt successful when the subscriber logs into the mailbox.
The batch mode feature does not affect Message Notification through a beeper. Batch
mode is only used with Message Notification and has no effect on the W ake-Up Calls,
Casual AMIS, and primary fax destination features.
Networking Options
Networking Options determine subscriber ability to send messages to other messaging
systems. 
						

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Highest Outgoing Dispatch
Highest Outgoing Dispatch defines how messages are sent from the mailbox.
· Not Allowed – Does not allow the mailbox subscriber to send any messages to
other messaging systems.
· Economy – Sends messages to other messaging systems during the economy
hours set up for the system. You can ov erride the economy hours for indiv idual
network nodes if appropriate. For additional information, see Chapter 18, “Using
Network Messaging.”
· Standard – Allows subscribers to send messages marked with either economy or
standard dispatch. Messages sent to other messaging systems with standard
dispatch are held in a queue for the maximum time set up for the system or until
a defined number of messages accumulate in the same queue, whichev er occurs
first.
· Priority – Allows subscribers to send messages marked with economy or priority
dispatch. Messages sent to other messaging systems with priority dispatch are
sent to the remote address after a three-minute delay. Note that to use the future
deliv ery feature to send a message to another system, a subscriber must be able
to send priority messages.
Casual AMIS
Casual AMIS allows subscribers to send messages to other messaging systems that
support the AMIS protocol. If Casual AMIS is the only Networking option activ ated in the
mailbox’s Class of Serv ice, the subscriber can only send messages to AMIS-compatible
systems by entering the complete phone number of the system and the destination
mailbox number. For additional information, see Chapter 18, “Using Network
Messaging.”
The option selected under Deliv ery Options determines whether the subscriber can enter
long-distance telephone numbers to access distant AMIS destinations. If Local Only is
selected, subscribers cannot send messages to destinations that hav e long-distance
telephone numbers.
Administered AMIS
Administered AMIS allows subscribers to send messages to defined AMIS nodes. Nodes
allow subscribers to enter a short series of digits that represent the complete phone
number of another messaging system instead of entering the entire phone number. If
Administered AMIS is the only Networking option activ ated in the mailbox’s Class of
Serv ice, the subscriber can only send messages to sites designated as AMIS nodes.
Administered AMIS must be selected here if a subscriber is to be permitted to use the
Follow-Me-Forward feature to access AMIS destinations. For additional information, see
Chapter 18, “Using Network Messaging.”
The option selected under Deliv ery Options does not affect a subscriber’s ability to
specify Administered AMIS destinations, including those for Follow-Me-Forward.
OctelNet
OctelNet allows subscribers to send messages to defined OctelNet nodes. OctelNet
nodes allow subscribers to enter a short series of digits that represent the complete
phone number of another system that supports OctelNet. If OctelNet is the only
Networking option activ ated in the mailbox’s Class of Serv ice, the subscriber can only 
						

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send messages to sites designated as OctelNet nodes. OctelNet must be selected here if
a subscriber is to be permitted to use the Follow-Me-Forward feature to access OctelNet
destinations. For additional information, see Chapter 18, “Using Network Messaging.”
The option selected under Deliv ery Options does not affect a subscriber’s ability to
specify OctelNet destinations, including those for Follow-Me-Forward.
Follow-Me-Forward
Follow-Me-Forward allows subscribers to forward mailbox messages receiv ed from
outside callers or internal subscribers automatically to a mailbox on another system. The
Follow-Me-Forward feature is set up either by the system manager in the subscriber
settings or by the mailbox subscriber through the mailbox. The Follow-Me-Forward
feature is only av ailable to subscribers on systems set up with AMIS and OctelNet
nodes. For additional information, see the topic, Auto-Forwarding Messages Between
Mailboxes on Different Systems, earlier in this chapter.
Messages that are sent to a mailbox from another messaging system cannot be
forwarded again using the Follow-Me-Forward feature. These messages must be
accessed by logging into the original destination mailbox.
If you want to prohibit subscribers from changing the Follow-Me-Forward options for their
mailbox, do not select the Follow-Me-Forward option in the mailbox’s Class of Serv ice.
Instead, select the appropriate Follow-Me-Forward options in the mailbox’s subscriber
settings.
Network Reply
Network Reply permits subscribers to reply to messages sent from other messaging
systems. Since the system stores the address of the other messaging system that sent
the message, subscribers are not required to enter the recipient’s telephone and mailbox
number.
Language
Language allows you to select the default language to use for the mailbox if your system
is configured for multiple languages. The system can support as many as fiv e
languages. This feature only selects the language in which mailbox prompts are v oiced
after the mailbox is accessed. For additional information, see the topic, Setting Up the
Language Selection Prompt, in Chapter 14, “Setting Up System Prompts.”
Fax Options
Fax Options allows subscribers to send and receiv e faxes in their mailboxe.
Send Faxes
Send Faxes allows subscribers to send fax messages, including copies of v oice/fax
messages, from their mailboxes to other system subscribers.
Faxes cannot be sent to other messaging systems. If a fax message is sent to a group
list that contains both local subscribers and network destinations, only the local
subscribers who are permitted to receiv e faxes receiv e the attached fax message.
Recipients at the remote system only receiv e the v oice portion of the message.
The Send Faxes option must be selected for subscribers to include fax capabilities in
V-Trees they create for their mailboxes. 
						

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Receive Faxes
Receiv e Faxes allows subscribers to receiv e fax messages in their mailboxes from both
subscribers and outside callers. This option must be selected for the primary fax
destination and AutoPrint features to be av ailable to subscribers ov er the phone.
Max Messages
Max Messages defines the maximum number of messages (both new and sav ed)
permitted in the mailbox. This feature helps to manage the system’s av ailable disk space
by limiting the amount of space mailbox messages can take up on the system. The
functions of the mailbox should be considered when setting this v alue. For example, you
may want to allow the sales department mailboxes to store more messages than
mailboxes in other departments. Make sure that the operators’ mailboxes are able to
store enough messages to allow for high call v olume. The maximum number of
messages a mailbox can contain is 1,000. The recommended Max Messages v alue is
under 70.
For subscribers using Visual Mailbox, set the Max Messages v alue to under 60 for the
best system performance.
Msg Time
Msg Time defines the maximum length (in seconds) allowed for the following types of
messages:
·  Messages that subscribers record to send to other subscribers
·  Messages sent to mailboxes from outside callers
This feature helps to manage the system’s av ailable disk space by limiting the amount of
space mailbox messages can take up on the system. The functions of the mailbox
should be considered when setting this v alue. For example, a customer serv ice
department may require a longer message time than an accounting department. The
minimum message length is 30 seconds; the maximum message length is 6,000
seconds.
The AMIS network protocol allows maximum length messages of 480 seconds (eight
minutes). The length of AMIS messages receiv ed by subscribers is not controlled by the
Msg Time setting. Therefore, subscribers can receiv e AMIS messages that exceed the
maximum message length allowed by Msg Time.
Max Rings
Max Rings defines the number of rings before the messaging system determines that
there is no answer at a subscriber’s extension.
The number entered in Max Rings ov errides the Maximum Rings Before No Answer
(RINGS) parameter on the Outbound Dialing Parameters tab in System Setup.
If you enter a zero (0), the system transfers and releases the call without determining if
there is no answer or the extension is busy. If there is no answer, or if the mailbox is
busy, the call does not go back to the system unless an integration feature is being used
on the system, or the phone itself is forwarded to the messaging extension. 
						

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Implementation and Service Manual   Using Dialing Codes16-45
Make sure this number is at least one less than the number of rings set up on the
system’s telephone switch. If the number is not at least one less than the number of rings
set up for the switch, calls are not routed to the messaging system.
It is recommended that you do not set the ring count to less than 3, or more than 15. The
system may not recognize less than three rings on some telephone switches, and more
than 15 rings may produce unpredictable results.
On integrated systems, if Max Rings is set to 0, do 
not activ ate the call screening or
announce subscriber name prompt features in a mailbox’s subscriber settings. If either of
these features is activ e and Max Rings is set to 0, the messaging system does not
integrate properly with the switch.
New Messages
The New Messages field specifies the number of days a message that has not been
listened to can remain in the mailbox before it is automatically deleted by the system. To
keep messages in the mailbox until they are either sav ed or deleted, enter 99. The
system can also be set up to notify mailbox subscribers that a message has been
deleted from their mailbox by the system.
Saved Messages
The Sav ed Messages field specifies the total number of days that a message can remain
in the mailbox before it is automatically deleted by the system. The total number of days
a message has been in a mailbox starts as soon as the mailbox receiv es the message.
For example, if this field is set to 14 days, and a message was sent to the mailbox 4
days ago, it will only be saved for 10 more days, even though it was listened to and
sav ed by the subscriber after 2 days. To sav e messages indefinitely, enter 99. The
system can also be set up to notify mailbox subscribers that a message has been
deleted from their mailbox by the system.
Make sure that the number of days entered in the Sav ed Messages field is always
greater than the number of days entered in the New Message field. If New Messages is
set to 99, Sav ed Messages should also be set to 99.
Using Dialing Codes
There are sev eral places in the messaging system, such as Message Notification and
personal fax number set up, that you may need to enter a dialing code in addition to the
phone number to allow the system to dial the number correctly. For example, you may
need to precede a beeper number with sev eral commas for the system to effectiv ely
notify a beeper during Message Notification. These commas indicate pauses that allow
the beeper notification serv ice time to receiv e the number to display on the beeper.
Some codes are only meaningful if the system uses certain switches. Be sure to refer to
the switch documentation or contact your authorized representativ e before changing
dialing codes currently set up on the system. 
						

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The following characters represent dialing codes that are used by the messaging system.
Note that the H, X, C, W , B, -, and + codes can be used only for calls to internal
extensions—number of digits is less than the Number of Digits in Local Phone Number
parameter in System Setup. The remaining codes can be used for calls to internal or
external destinations.
  Code Use
&Represents a flash hook. A flash hook is similar to quickly depressing
and releasing the buttons in the cradle of a telephone.
, Represents a pause.
-Signals the switch to go on hook. On hook indicates that the buttons
in the cradle of the telephone are depressed.
+Signals the switch to come off hook. Off hook indicates that the
buttons in the cradle of the telephone are not depressed.
DInstructs the switch to dial with call progress.
HInstructs the switch to perform a hard hang-up. A hard hang-up
causes the system to immediately end the call without
communicating any additional information to the system.
NInstructs the switch to dial without call progress.
RFor calls to internal extensions, this code signals the switch to
release the call to the messaging system. For calls to outside
numbers, this code instructs activ ates Earth Loop Recall.
XPlaces the extension in the dialing string.
BAborts the transfer if a busy (or reorder) signal is receiv ed from the
switch after the extension is dialed. Otherwise, the transfer is
completed as an unsuperv ised transfer. This code should only be
used on switches, such as the Lucent PARTNER®
, that do not allow
completion of transfers into busy or reorder tone. W hen using this
code, Max Rings in the Class of Serv ice must be set to 0; otherwise,
this code is ignored.
W(Number)Instructs the switch to wait the specified number of seconds for
recognized dial tone. If dial tone is not detected, and an R is included
in the string immediately following the W (number), a busy release
code is sent if. The transfer is then reattempted starting at the
beginning of the customer transfer code string. If it fails again, the
caller hears the busy options. Valid settings are 0 – 9; 1 through 9
indicate the number of seconds to wait, and 0 indicates that the
system should wait up to 60 seconds. The suggested setting is W 5.
Note that this code must be set higher than the DTONW AIT
parameter because DTONW AIT determines the amount of
continuous energy the system must detect to recognize it as dial
tone. 
						

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C(Number)Indicates that the system is to send a special feature code to the
switch. The C is always followed by a number that defines how many
characters are in the special feature code. For example, if 550 is the
special feature code to activ ate intercom paging, a C3 would be
entered in the dialing code string for intercom paging.
TInstructs the switch to use DTMF dialing.
MInstructs the switch to use Multi-Frequency (MF) dialing.
PInstructs the switch to use Pulse dialing.
Do 
not use M or P unless required by the switch. Once used, all calls are dialed using
multi-frequency or pulse dialing until you restart the messaging system. 
						

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Notes: 
						

							Implementation and Service Manual  W orking with V-Trees17-1
CHAPTER 17
Working with V-Trees
Procedures in this chapter will help you to:
· Understand V-Trees
· Create a V-Tree
·  Define V-Tree actions
·  Assign prompts to a V-Tree
·  Activ ate and deactiv ate a V-Tree
·  Open a V-Tree
·  Save a V-Tree
·  Edit a V-Tree
·  Delete a V-Tree
·  Print a V-Tree
·  Change the V-Tree display
·  Manage Fax Retriev al documents 
						

							17. W orking with V-Trees
Implementation and Service ManualUnderstanding V-Trees 17-2
Understanding V-Trees
V-Trees are menus that you can create to prov ide callers with options from which they
can choose to perform actions. Callers use a V-Tree in the same way they use the
systems Attendant menu; howev er, V-Trees are assigned to specific mailboxes, not to
the entire messaging system. If, for example, a caller selects an option from the
Attendant menu to speak to the sales department, the call can be transferred to a
mailbox where a V-Tree prompts the caller to choose to speak with the product A,
product B, or product C sales group. Depending on the caller’s selection, the call is then
routed to an appropriate extension.
Each menu on a V-Tree can prov ide callers with up to nine options. Each option
performs a certain action on the system, including adv ancing the caller to another menu
that contains additional options. You can create as many menus as necessary. The
actions you can assign to menu options are:
·  Adv ance to another menu
·  Return to the prev ious menu
·  Record a message to a mailbox and return to the prev ious menu
·  Record a message to a mailbox then adv ance to another menu
·  Require the caller to enter a password to adv ance to another menu
·  Allow the caller to rev iew and rerecord a message
·  Send a fax, which the caller selects from a v oiced list
·  Send a specified fax, for which the caller enters a fax document number
·  Disconnect from the system
·  Log into a mailbox
·  Send a message to a mailbox
·  Return the caller to the system’s Automated Attendant
·  Access the subscriber directory to use the Dial by Name feature
·  Transfer the caller to a mailbox
For additional information on a specific action, see the topic, Defining V-Tree Actions,
later in this chapter.
A V-Tree assigned to a mailbox is called a mailbox V-Tree. You can edit a mailbox
V-Tree only by accessing the mailbox to which the V-Tree is assigned.
If you hav e the Visual Architect Dev eloper’s Toolkit installed on the system, you can also
create non-mailbox-associated V-Tree files. V-Tree files are “portable” V-Trees, which
you can copy to other mailboxes and ev en other systems. The toolkit enables you to
work with V-Tree files outside of the messaging system without hav ing to open a
mailbox. V-Tree files, howev er, are not used by the system to perform any actions on the
system until the V-Tree file is copied to a mailbox, making it a mailbox V-Tree. For
additional information on the toolkit, see the topic, Creating a V-Tree File with the
Toolkit, later in this chapter.