Lucent Technologies Octel 100 Implementation And Service Manual

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-43
  Networking Parameters
 
Busy/Delay (in
Minutes)  This parameter defines the number of minutes the messaging system waits
between retries when dispatching to a remote access phone number that is
busy. This parameter applies to all outbound network messaging (OctelNet,
Administered AMIS, Casual AMIS, Network Replies).
 
 When/How to Use The default for this parameter should be sufficient on most systems.
 
 Related Parameters/Features This parameter determines the delay between Busy/Number of Retries.
 
 If Set Too High The higher you set this parameter, the longer it will take for the message to
reach its intended destination
 
 If Set Too Low The lower you set this parameter, the faster the
system exhausts the number of retries.
 
 Min
 3
 Max
 99
 Default
 5
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
 
NameNet Parameters (Page 9 of 26)
  The NameNet parameters set limits for the system’s NameNet records and determines how long the
messaging system waits before notifying the local sender that an OctelNet message was not receiv ed.
  These parameters apply only to messaging systems configured with OctelNet. If OctelNet is not present
on the system or is disabled, disregard these parameters.
 
  NameNet Parameters
 
Maximum
Number of
NameNet
Records  This parameter defines the total number of NameNet entries that the system
is allowed. W hen the system reaches the maximum, no new NameNet entries
can be created.
 
 When/How to Use NameNet records are created in either of two ways:
·  You can create entries manually from the Network Node Maintenance
dialog box.
·  NameNet entries are automatically created when subscribers send
messages to users at remote OctelNet sites.
 W hen you are setting this parameter, consider the number and size of the
OctelNet sites to which subscribers are allowed to send messages.
 
 Related Parameters/Features The fewer NameNet records you allow, the lower you should set the
Maximum Number of Idle Days for NameNet Records. This allows the system
to purge idle entries, thereby allowing new entries to be created.
 
 If Set Too High Increasing this parameter should have no affect on messaging system
performance.
 
 If Set Too Low If this parameter is set too low, the maximum can be reached and no new
NameNet entries will be allowed on the system. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-44
 
 Min
 1
 Max
 5000
 Default
 1000
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  NameNet Parameters
 
Maximum
Number of Idle
Days for
NameNet
Records  This parameter determines how many days the system will store idle
usage-based NameNet entries before automatically purging them.
 
 When/How to Use The default for this parameter should be sufficient, unless Maximum Number
of NameNet Records is set high and hard drive space is a concern.
 
 Related Parameters/Features If the system PC reaches 90% of its capacity, the system disregards this
parameter and automatically purges the usage-based NameNet entries that
have been idle the longest, until the capacity drops to 80%.
 
 If Set Too High The higher you set this parameter, the longer idle NameNet entries will be
allowed to take up space on the system.
 
 If Set Too Low If this parameter is set to 0, it is ignored, and idle NameNet entries are
allowed to remain on the system indefinitely.
 
 Min
 0
 Max
 365
 Default
 180
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  NameNet Parameters
 
Interval for
Notification of
Non-Receipt for
OctelNet
Messages  This parameter does not affect messaging system performance and should
be left at the default.
 Fax Parameters (Page 10 of 26)
  The Fax parameters determine where and how callers retriev e faxes from the messaging system.
 
  Fax Parameters
 
Local Fax
Machine
Telephone
Number  This parameter defines the phone number of the fax machine where system
subscribers retrieve faxes sent to their mailboxes. This phone number can be
an extension on the system or an external phone number.
 
 When/How to Use The Local Fax Machine Telephone Number can be an extension, an external
phone number, or a long distance number.
 If the Local Fax Machine Telephone Number is an internal extension, enter 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-45
the extension number.
 If the fax machine is a local external phone number, enter that number.
 If the Local Fax Machine Number is a long distance number, enter the long
distance access code, followed by the area code and the phone number.
 The minimum and maximum for this parameter refer to the length of the entry
allowed in this field, not an actual value.
 
 Related Parameters/Features If Fax Mail Allowed is disabled and the system detects fax tones, it performs a
blind transfer to the Local Fax Machine Telephone Number.
 If the number of digits in the Local Fax Machine Telephone Number is equal
to or greater than the Number of Digits in Local Phone Number, the Fax
Prefix Code is inserted at the beginning of the dialing string. If the Fax Prefix
Code is not defined, the Custom Message Delivery Code is inserted at the
beginning of the dialing string.
 If the number of digits in the Local Fax Machine Telephone Number is less
than the Number of Digits in Local Phone Number, the Custom Message
Delivery Code is inserted at the beginning of the dialing string.
 If both the Fax Prefix Code and Custom Message Delivery code are
undefined, the system dials the fax number as it is displayed in the field.
 The Primary Fax Destination field on the Subscriber Settings dialog box can
be used to override this parameter for individual mailboxes.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 Blank
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Fax Board Type  This parameter indicates the type of fax board in the PC. W hen you select
None, all the Fax parameters, except Local Fax Machine Telephone Number,
are disabled.
 
 When/How to Use Enter None if the system does not have a fax board. Select Brooktrout for all
Brooktrout boards.
 If you change this parameter, you must perform a shutdown by selecting Exit
from the File menu for the messaging system to recognize the change.
Changes are not recognized if you select Restart Voice System from the
Options menu. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-46
 
 Related Parameters/Features W hen None is selected, the following parameters are dimmed:
·  V-Tree Fax Retrieval
·  Use Im m ediate Fax Delivery in V-Trees
·  Fax Retrieval Storage Mailbox
· Fax Mail Allowed
·  Use Fax Cover Sheet
·  Number of Attempts when Sending a Fax
·  Fax Delivery Retry Delay
·  Fax Prefix Code
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 None
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
V-Tree Fax
Retrieval  This parameter determines whether the messaging system can distribute
faxes requested by callers from a V-Tree.
 
 When/How to Use You should enable this parameter when you want the system to be able to
send faxes to callers—for example, to provide product information to
customers.
 
 Related Parameters/Features Use Im m ediate Fax Delivery Mode in V-Trees is disabled if V-Tree Fax
Retrieval is off.
 If Use Fax Cover Sheet is enabled, the system sends a cover sheet with every
outbound fax.
 If Fax Mail Allowed is disabled, a Fax Retrieval Mailbox must be defined to
store faxes for V-Tree Fax Retrieval.
 At least one port on the system must be enabled for fax on the Port
Parameters tab.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Use Immediate
Fax Delivery
Mode in V-Trees  This parameter determines whether the messaging system delivers a fax
during the phone call requesting it or schedules the fax for later delivery. If
this parameter is enabled, callers must be calling from a fax machine to
receive the fax. If this parameter is disabled, callers must enter a valid fax
machine number in order for the fax to be delivered successfully. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-47
 
 When/How to Use Enable this parameter if you do not want the system to incur long distance
charges for delivering faxes requested by callers from a V-Tree.
 
 Related Parameters/Features W hen V-Tree Fax Retrieval is disabled, Use Im m ediate Fax Delivery Mode in
V-Trees is dimmed.
 Fax cover sheets are not sent with faxes retrieved from V-Trees when Use
Immediate Fax Delivery Mode in V-Trees is enabled.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Fax Retrieval
Storage Mailbox  This parameter defines the mailbox number where fax documents are stored
for retrieval.
 
 When/How to Use The mailbox specified in this parameter is where all faxes for V-Tree fax
retrieval are stored when the messaging system does not use fax mail.
 You must create this mailbox on the system and enable Fax Options Send
and Receive in its Class of Service.
 
 Related Parameters/Features If you enable Fax Mail Allowed, you can store faxes for fax retrieval in any
mailbox enabled for sending and receiving faxes.
 The Fax Retrieval Storage Mailbox parameter is dimmed if V-Tree Fax
Retrieval is disabled.
 The Number of Digits in a Mailbox determines the maximum and minimum
values for this parameter. (The minimum and maximum shown below is for
systems using four-digit mailboxes.)
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 1000
 Max
 9999
 Default
 1000
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Fax Mail Allowed  This parameter determines whether the messaging system is permitted to use
fax mail.
 
 When/How to Use This parameter permits fax mail for all messaging system mailboxes.
Mailboxes must also be enabled for send or receive faxes in the class of
service. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-48
 
 Related Parameters/Features If a subscriber mailbox has AutoPrint enabled on the Subscriber Settings
dialog box, faxes sent to that mailbox are printed at the local fax machine or
Personal Fax Destination defined in the Subscriber Settings dialog box as
soon as they are received.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Use Fax Cover
Sheet  This parameter specifies whether the messaging system attaches a fax cover
sheet when it delivers faxes retrieved from a V-Tree.
 
 When/How to Use If you enable this parameter, you must create a system-wide fax cover sheet.
You can only have one fax cover sheet in the messaging system.
 
 Related Parameters/Features A Fax cover sheet is not sent from a V-Tree when Use Immediate Fax
Delivery Mode in V-Trees is enabled.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Fax Parameters
 
Number of
Attempts when
Sending a Fax  This parameter specifies the number of times the messaging system attempts
to send a fax for V-Tree fax retrieval and fax mail when it encounters a busy
or no answer condition at the destination fax machine.
 
 When/How to Use The default should be acceptable for most systems.
 If you set this parameter to 0, and the system encounters a busy or no
answer condition at the destination fax machine, the fax is not delivered.
 
 Related Parameters/Features The Fax Delivery Retry Delay (Minutes) parameter determines how long the
system waits between attempts to deliver a fax.
 
 If Set Too High The maximum is the default value for this parameter.
 
 If Set Too Low If this parameter is set too low, the system may be unable to deliver the fax.
 
 Min
 0
 Max
 9
 Default
 9
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-49
  Fax Parameters
 
Fax Delivery
Retry Delay
(Minutes)  This parameter determines the number of minutes the system waits before
again attempting to send a fax after it encounters a busy or no answer at the
destination fax machine.
 
 When/How to Use For most systems, the default should be sufficient. Increase this value if the
system experiences heavy fax traffic and the outbound ports are constantly
occupied by fax delivery.
 
 Related Parameters/Features If the Number of Attempts when Sending a Fax is set to 0, this parameter is
not used.
 
 If Set Too High The higher you set this parameter, the longer callers have to wait for fax
delivery.
 
 If Set Too Low If you set this parameter too low, ports may not have enough time to reset
between delivery attempts. Also, the number of attempts could be exhausted
before the fax can be delivered.
 
 Min
 1
 Max
 60
 Default
 2
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  Fax Parameters
 
Fax Prefix Code  This parameter specifies the prefix the system dials when accessing an
external line to send a fax.
 
 When/How to Use Most systems use the default.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 
 Related Parameters/Features If the length of the destination fax number is equal to or greater than Number
of Digits in Local Telephone Number, the system uses the fax prefix code to
access an external fax line when dialing the destination fax number.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 9,
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 No
 Fax Extensions (Page 11 of 26)
  The Fax Extensions parameters are used for messaging systems using the Transfer Method to send and
receiv e faxes. The Transfer Method is used when the system has fewer fax ports than v oice ports. W hen
the Transfer Method is used, the system must put the v oice channel on hold, then dial a fax port
extension.
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-50
  Fax Extensions Parameters
 
Transfer to
Extensions
(Requires
Shutdown)  This parameter determines whether the system transfers calls from a voice
port to a fax port when sending and receiving faxes.
 
 When/How to Use Enable this parameter if the messaging system must use the Transfer Method
to send and receive faxes.
 W hen you change this parameter, you must shut down the messaging
system by selecting Exit from the File menu for the changes to be recognized.
The changes will not take effect if you select Restart from the Options menu.
 
 Related Parameters/Features W hen Transfer to Extensions is enabled, you must configure the Extension
Connected to Fax Channel 
n parameters.
 The Fax Extensions parameters are dimmed when the Fax Board Type
parameter is set to None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No[
 Switch-Dependent
 No
 Set by Integrator
 No
 *  If you change this parameter, you must shut down and restart the messaging system for the change to take effect.
  Fax Extensions Parameters
 
Extension
Connected to
Fax Channel
0-11  These parameters define the phone system extension number connected to
each fax channel. The messaging systems using the Transfer Method dial
these extensions to transfer faxes to a fax port.
 
 When/How to Use Enter the extension number for each fax port on your system. The extensions
you enter for each channel must be valid extensions that you assigned to the
fax ports. Note that the channel numbers begin at 0. For example, if you have
four fax ports on the system, enter an extension for ports numbered 0-3.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual number.
 
 Related Parameters/Features Transfer to Extensions (Requires Shutdown) must be enabled for these
parameters to be available.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 Blank
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-51
 Call Queuing Parameters (Page 12 of 26)
  The Call Queuing parameters control the number of callers allowed in holding queues for the messaging
system and the prompts v oiced to callers holding in queues. Call Queuing is only av ailable when Enable
Automated Attendant is on, and when call progress is used.
 
  Call Queuing Parameters
 
Maximum
Number of
Callers Allowed
in Queue  This parameter specifies the total number of callers that can be holding in
queues at any one time.
 
 When/How to Use When setting this parameter, consider the following:
·  Set this parameter high enough to accommodate as many callers as
possible, but low enough so all the inbound ports are not constantly
tied up with callers on hold.
·  Do not set this parameter higher than the number of ports installed on
the messaging system.
 
 Related Parameters/Features The number of ports enabled for Inbound events determines the maximum
number of callers allowed in the system.
 
 If Set Too High If this parameter is set too high, all inbound ports on the system are tied up
by callers on hold. If this occurs, the messaging system will be unable to
receive inbound calls.
 
 If Set Too Low If this parameter is set too low, callers will not be able to wait in queues. Set
this parameter to 0 to disable it.
 
 Min
 0
 Max
 32
 Default
 5
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Call Queuing Parameters
 
Voice “Extension
is (still) busy”
while in Queue 
 This parameter determines whether the system voices, “That extension is
busy,”
 to callers after the system first attempts to transfer them to a busy
extension enabled for call queuing.
 If this parameter is enabled and the caller is in the first queue position, the
system voices, 
“That extension is still busy,” each time the system attempts to
transfer the caller to the busy extension.
 Callers in any queue position but the first do not hear this phrase again until
they move to the first queue position.
 
 When/How to Use For most systems, leave this parameter enabled.
 
 Related Parameters/Features System managers can record call queuing prompts using SOLVE or the
phone interface.
 If the Voice “Please Hold while Call is Transferred” parameter is enable, the
system voices this prompt after the phrase 
“Please hold, someone will be w ith
you shortly.”
 
 If Set Too High Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-52
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Queuing Setup Options)
 
 
Call Queuing Parameters
 
Voice “Please
Hold while Call is
Transferred” 
 This parameter determines whether the system voices, “Please hold,
someone will be w ith you shortly,”
 to the caller in the first queue position each
time the system attempts to transfer to an extension enabled for call queuing.
 
 When/How to Use For most systems, leave this parameter enabled, if you are not using a
Custom Transfer prompt for call queuing.
 
 Related Parameters/Features If you recorded a Custom Transfer prompt using SOLVE or the system
manager’s phone interface, that prompt is voiced each time the messaging
system attempts to transfer the caller. In this case, disable this parameter so
the system does not voice two transfer prompts.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Queuing Setup Options)
 
 
Call Queuing Parameters
 
Voice Caller’s
Position in
Queue  This parameter determines whether the system voices call queue positions to
callers in the second queue position or higher.
 
 When/How to Use For most systems, leave this parameter enabled. This parameter gives callers
an indication of how long they may need to wait to be connected to the
subscriber at the busy extension. Disable this parameter if you do not want
the system to inform callers of their positions in the queue.