Lucent Technologies Octel 100 Implementation And Service Manual

							Implementation and Service ManualRecording and Editing Prompts15-1
CHAPTER 15
Recording and Editing Prompts
You can record and edit system prompts to help customize the messaging system.
Procedures prov ided in this chapter will help you to record and edit prompts using three
recording and editing techniques:
·  Keypad prompt recording functions
· Superv isor’s Online Voice Editor (SOLVE)
·  Visual Voice Editor (V-Edit) 
						

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 Selecting a Recording and Editing Technique
  There are three tools you can use to record and edit prompts:
· Keypad prompt recording functions – The keypad prompt recording functions
allow you to rerecord existing prompts from a telephone without accessing the
messaging system screen interface. To rerecord prompts using the keypad
prompt recording functions, access a superv isor mailbox ov er the phone and
enter the number of the prompt you want to rerecord, then record ov er the
existing prompt. Note that you can record new prompts using the keypad
functions, but you cannot set up the prompts to v oice on the system unless you
access the messaging system screen interface and enter the prompt number in
the appropriate prompt number field.
· SOLVE – SOLVE uses both the screen and phone interfaces to allow you to
specify and record prompts at the same time. This helps ensure that you are
specifying the prompt you want in the appropriate prompt number field. To use
SOLVE, access the PC and start SOLVE from any screen containing a prompt
number field.
· V-Edit – V-Edit is an adv anced phrase editing tool that allows you to make
intricate modifications to existing phrases. Though more complicated in nature,
V-Edit features allow you to generate the highest quality system phrases.
Recording and Editing Prompts Using the Keypad Prompt
Recording Functions
You can record system prompts ov er the phone using the keypad prompt recording
functions av ailable in superv isor mailboxes. W hen you record system prompts using the
keypad prompt recording functions, the prompts are sav ed by prompt number in the
\REC00 directory with the .SUP file extension.
Be sure to write down the prompt numbers assigned to the prompts you record. You
must specify the prompt numbers in the appropriate fields of the screens on which you
specify prompts to be v oiced by the system.
Phrases in the .O32 files (for example, ENGLISH2.O32) can only be edited using
V-Edit.
To record prompts using the keypad prompt recording functions:
1.  Pick up the handset and dial the system access number.
2.  Access a mailbox that has been assigned superv isor rights. The Subscriber main
menu v oices.
3.  From the Subscriber main menu, press  to access the superv isor functions.
4.  W hen prompted, enter the system manager password. The system v oices the
Superv isor main menu.
5.  At the Superv isor main menu, press  to select Change System Prompts. 
						

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6.  To record a prompt, enter the number of the prompt you want to record, followed by
. The system v oices the prompt associated with the prompt number if one exists.
To rerecord the prompt, press .
7.  W hen you hear the beep, record the prompt, then press  to stop recording. The
system v oices the prompt you recorded.
8.  To accept the prompt, press . To rerecord the prompt, press . To delete the
prompt, press .
9.  To exit Change System Prompts and return to the Superv isor main menu, press
.
Recording and Editing Prompts Using SOLVE
SOLVE allows you to use the messaging system’s screen and phone interfaces to assign
and record system prompts. W hen you record system prompts using SOLVE, the
prompts are sav ed by prompt number in the \REC00 directory with the .SUP file
extension.
Be sure to write down the prompt numbers assigned to the prompts you record. You
must specify the prompt numbers in the appropriate fields of the screens on which you
specify prompts to be v oiced by the system.
Phrases in the .O32 files (for example, ENGLISH2.O32) can only be edited using
V-Edit.
To record and edit prompts using SOLVE:
1.  Open the screen on which the prompt number for the prompt you want to record is to
be specified. Place the cursor in the field for the prompt. If the field is blank, no
custom prompt is currently set up to v oice. You can assign a prompt number in the
field now or allow the system to assign a number automatically when you record and
accept a prompt.
  If a prompt number exists in the field, a prompt is currently set up to v oice on the
system. In this case, you can accept or rerecord the prompt.
2.  To start SOLVE, press . The SOLVE Prompt Recorder dialog box displays and
shows the status W aiting for Login.
3.  Call into the system ov er the phone and log into a superv isor mailbox.
4.  From the Main menu, press  to select the Superv isor menu, then when
prompted, enter the Lev el 2 or Lev el 3 superv isor password. 
						

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5.  From the Superv isor main menu, press . The Prompt Recorder dialog box shows
the status Superv isor logged in.
 
6.  To begin recording a new prompt, click the Record button. To rerecord an existing
prompt, click Rerecord. W hen you hear the beep ov er the handset, begin recording
the prompt.
7.  To stop or pause recording, click Stop. The prompt recording is sav ed and assigned
to the prompt number displayed next to Message Number. The length field displays
the length of the prompt in seconds.
8.  To listen to the prompt, click Play.
9.  To delete the prompt and start ov er, click Delete.
10.  After you access the Prompt Recorder dialog box, you can create other new prompts
or select existing prompts to rev iew and edit. To create a new prompt, click New.
SOLVE automatically assigns a new number to the prompt. To select an existing
prompt to rev iew or edit, click Select. The Select Phrase dialog box displays. Select
the number of the prompt you want to rev iew or edit and click OK. Follow the steps
abov e to record and rev iew prompts.
11.  To close the Prompt Recorder dialog box and return to the prompt screen, click OK.
12.  To log out of the SOLVE phone interface, press  on the phone keypad. Always
log out of SOLVE by pressing  before hanging up the handset to allow the port to
reset.
Nev er shut down a port running SOLVE or perform a Force shutdown while you are
logged into SOLVE. This causes channel errors that will eventually halt messaging
system operation. 
						

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Recording and Editing Prompts Using V-Edit
V-Edit is an adv anced phrase editing tool that allows you to combine and edit:
·  Existing phrases prev iously recorded with V-Edit
·  Phrases professionally recorded outside the messaging system (contact your
authorized representativ e for information)
V-Edit is also a phrase recording tool used in conjunction with the Visual Architect
V-Tree authoring tool. The phrases you create or modify using V-Edit are stored by
phrase number in the [Language]3.O32 phrase file, where [Language] is the primary
language on the system, in the \CVR directory.
Starting V-Edit
W hen you start V-Edit, you can configure the startup routine to automatically prompt you
to connect to V-Edit using the phone, or you can go directly to the V-Edit main window.
Note that if you want to record or play phrases, you must connect to V-Edit through the
phone. If you want to perform any other V-Edit tasks, for example, entering text
comments for phrases and editing phrase files, you can do so without connecting ov er
the phone.
To start V-Edit:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the Visual Voice Editor icon in the program folder. By default, the
Answer Phone dialog box displays.
  
						

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3.  To connect to V-Edit ov er the phone, select the channel you want to use to call into
V-Edit and dial the extension for that port. If you do not want to connect to V-Edit
ov er the phone, click the Connect button. The V-Edit main window displays.
Steps 4-8 describe how to modify the startup routine for V-Edit.
4.  To modify the startup routine, select Hardware from the Voice menu. The Hardware
Options dialog box displays.
 
5.  In the Dev ice Channel Number field, enter the channel number you want to use to
call into V-Edit. The number you enter in this field displays as the default channel
number in the Answer Phone dialog box.
6.  In the Maximum Time of Record field, enter the maximum recording time allowed.
This number limits the amount of time, in seconds, you can record during a single
recording session using the phone—not the maximum length of the phrases you
record. W hen this maximum is reached, V-Edit stops recording the phrase, and you
must begin recording again.
7.  If you want to change the startup routine to start V-Edit without connecting ov er the
phone, select the Connect directly option. W hen this option is selected, the V-Edit
main window displays immediately when you start V-Edit.
8.  To sav e the settings, click OK. The V-Edit main window displays.
You can connect to V-Edit ov er the phone any time by selecting Connect under the
File menu. W hen you select Connect, the Answer Phone dialog box displays. To
connect, select the channel you want to use to call into V-Edit and dial the access
phone number. The V-Edit main window displays. 
						

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Changing the V-Edit Display
You can change the V-Edit displays to help you perform different tasks. The V-Edit
display contains two windows, Voice and Text. The Voice window displays a graphical
representation of a phrase. The Text window displays any comments attached to the
phrase. W hen you first start V-Edit, both the Voice and the Text windows are tiled with
the Voice window abov e the Text window. To v iew one window at a time, cascade the
windows. You can use the zoom features in the Voice window to change the
magnification of the phrase graphic.
To cascade the Voice and Text windows:
1.  Start V-Edit if it is not already running.
2.  To cascade the window so that the Voice and Text windows ov erlap, select Cascade
from the W indow menu.
3.  To display the Voice window, select Voice from the W indow menu. The Voice
window displays in the V-Edit main window.
 
4.  To display the Text window, select Text from the W indow menu. The Text window
displays in the V-Edit main window. 
						

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To tile the Voice and Text windows:
1.  Start V-Edit if it is not already running.
2.  To tile the windows so both the Voice and Text windows display without ov erlapping,
select Tile from the W indow menu.
To change the magnification of the phrase graphic in the Voice window:
1.  Start V-Edit if it is not already running. Open the phrase file containing the phrase
you want to v iew.
2.  To increase the magnification of the graphic, select Zoom In from the Voice menu.
3.  To decrease the magnification of the graphic, select Zoom Out from the Voice
menu.
Opening Phrase Files
The messaging system includes two phrase files for each language that store the default
prompts v oiced by the system. The system also prov ides a third phrase file to store the
custom phrases you create using V-Edit tools or that you hav e professionally recorded
outside of the messaging system. These phrase files are designated by the language
name and the .O32 file extension. For example, the default phrase files for English are
stored ENGLISH1.O32 and ENGLISH2.O32. ENGLISH3.O32 is prov ided for storage of
custom phrases you generate.
W hen you specify a number for a phrase stored in the third .O32 phrase file in a prompt
number field, you must precede the prompt number with the letter D. The D instructs the
system that the prompt you want the system to v oice is stored in the .O32 file and not in
a \REC directory where the prompts you create using SOLVE or keypad prompt
recording functions are stored. For example, if you record phrase 3 in the .O32 file to
use as the system’s Morning prompt, enter D3 in the Morning field on the System
Prompts dialog box.
WARNING:Make sure you always back up the .O32 file you are going to modify
before you open it. 
						

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Use this procedure whenev er you are instructed to open a phrase file in V-Edit.
To open an existing phrase file:
1.  Start V-Edit, if it is not running.
2.  From the File menu, select Open. The Open dialog box displays.
 
3.  Select the driv e, directory, and phrase filename of the phrase you want to open, then
click OK. The V-Edit main window displays the first phrase in the file.
4.  To create room for the additional phrases in the [Language]3.O32 file, select
Compress from the File menu and enter the number of phrases you want to store in
the file in the Maximum Number of Phrases field, up to a maximum of 4001. W hen
entering a number in this field, consider the amount of hard disk space you want the
file to use. The larger the number, the more space the file uses. To create the space
for the phrases, click OK.
Selecting Individual Phrases in the Phrase File
You can select a specific phrase from a phrase file by either selecting the phrase
number from a list of existing phrases or by entering the phrase number.
To select a phrase from a list:
1.  Open the file containing the phrase you want to select.
2.  From the Phrase menu, select List. The Phrase List dialog box displays.
 
3.  Select the phrase you want to select, then click OK. The Voice window displays a
graphical representation of the phrase you selected. 
						

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To display the next or prev ious phrase in the phrase file, select Next or Prev ious
from the Phrase menu.
To select a phrase by entering its phrase number:
1.  Open the file containing the phrase you want to select.
2.  From the Phrase menu, select Number. The Go to phrase dialog box displays.
 
3.  Enter the number of the phrase you want to select, then click OK. The Voice window
displays a graphical representation of the phrase you selected.
To display the next or prev ious phrase in the phrase file, select Next or Prev ious
from the Phrase menu.
Recording Phrases
Use these procedures to record phrases using V-Edit record features. You can record a
single phrase at a time or use the Record Group option to speed procedures for
recording sev eral phrases during one session. The Record Group option speeds the
recording process by automatically prompting you to record phrases, sav ing you the time
it takes to do so by selecting menus and options.
Be sure to write down the numbers assigned to the new prompts you create. You must
specify the prompt numbers—preceded with the letter D to indicate phrases stored in a
.O32 file)—in the appropriate fields of the screens on which you specify prompts v oiced
by the system.
WARNING:Make sure you always back up the .O32 file you are going to modify
before you open it.
To record a single phrase:
1.  Start V-Edit, if it is not running.
2.  If the Answer Phone dialog box does not automatically display, select Connect from
the File menu. The Answer Phone dialog box displays. To connect to V-Edit through
the phone, dial the system access phone number.
3.  Open the phrase file in which you want to store the phrase.
4.  From the Phrase menu, select Number or List to indicate the number of the phrase
you want to record or rerecord.