Lucent Technologies Octel 100 Implementation And Service Manual

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-9
Attendant Menu Prompt Sheet
Complete this sheet only if one company or unique organization will be using the messaging system.
When the Automated Attendant answers an incoming call, it voices a main greeting, followed by an Attendant Menu
prompt.  The Attendant Menu prompt instructs the caller on how to proceed.  You indicate the main greeting the
attendant is to voice on the Single- or Multiple-Company Greetings worksheets and in the Attendant Menu field on the
messaging system’s Prompts dialog box.  Use the Attendant Menu Prompt Sheet to indicate the instructions the
attendant is to voice after it voices the main greeting.
The options voiced in the Attendant Menu prompt are configured on the Attendant Main Menu Editor dialog box. On
the Attendant Main Menu Editor dialog box, specify the action for each Attendant Menu option. You can enter a
specific extension number to which callers pressing the corresponding keypress are transferred, or you can enter one
of the following codes:
Code: Action:
MESSAGECaller enters an extension number and leaves a voice mail or fax message.
FAXCaller enters an extension number and leaves a fax message only.
DIRECTORYA directory of subscribers is voiced to the caller.
Exam ple: For sales information, press one. 124
For technical support, press two. 125
To leave a voice message, press three followed by the extension number. MESSAGE
To leave a fax, press four followed by the extension number. FAX
If you need directory assistance, press six. DIRECTORY
If more than one language will be supported on the system, complete an Attendant Menu Prompt Sheet for each
language, and identify the language in the space provided.
Language:_____________ ( ___ of ___ )
Attendant Prompt Ext.
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Prompt #:  _____ 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-10
Notes: 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-11
Call Queuing Prompts Sheet
Call Queuing provides callers the option to hold when the extension they are calling  is busy. The m essaging system
can voice up to nine messages (verbal or music) to callers holding in the queue.  You may, for example, choose to
provide product information messages to callers in the queue.
Use this form to define the content of each Call Queuing message you want the system to voice and to indicate how
other Call Queuing options are to be set.
If more than one language will be supported on the messaging system, complete a Call Queuing Prompts Sheet for
each language, and identify the language in the space provided.
Language:_____________ ( ___ of ___ )
Call Queuing Setup Options:  (check those you want to activate)
____ Provide the caller keypress options while in the queue (such as trying another extension or transferring
to the operator).
_____Periodically voice a “still busy” message to callers in the queue.
_____ Periodically voice the caller’s position in the queue.
_____ Require the caller to press [*] periodically to stay in queue (can apply only if the keypress option is also
selected).
_____ Upon transfer from the queue, voice, 
“Please hold while your call is being transferred.”
Prom pt Prom pt Text             Prompt #
Call Transfer Prompt ______________________________________________________________ ___93__
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Queuing Prompt 1 ______________________________________________________________ _______
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Queuing Prompt 2 ______________________________________________________________ _______
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Queuing Prompt 3 ______________________________________________________________ _______
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Queuing Prompt 4 ______________________________________________________________ _______
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Queuing Prompt 5 ______________________________________________________________ _______
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Queuing Prompt 6 ______________________________________________________________ _______
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Queuing Prompt 7 ______________________________________________________________ _______
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Queuing Prompt 8 ______________________________________________________________ _______
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Queuing Prompt 9 ______________________________________________________________ _______
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							PREINSTALLATION CONFIGURATION WORKSHEETSPI-12
Notes: 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-13
Holiday Greetings Sheet
You can specify up to 18 holidays as days on which the office is closed.  On days designated as holidays, the
Automated Attendant answers incoming calls with a specified greeting.  Use this sheet to indicate the dates of
upcoming holidays and the associated greeting that should be voiced on those days.  Messages left by holiday
callers are recorded to a default receptionist mailbox.  Check the Retain column if the holiday will be on the same
date next year.
If more than one language will be supported on the messaging system, complete a Holiday Greetings Sheet for each
language, and identify the language in the space provided.
Language:_____________ ( ___ of ___ )
          Date       Retain? Greeting Text             Prompt #
  1. _________ ___ _______________________________________________________________ _______
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  2. _________ ___ _______________________________________________________________ _______
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10. _________ ___ _______________________________________________________________ _______
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11. _________ ___ _______________________________________________________________ _______
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12. _________ ___ _______________________________________________________________ _______
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13. _________ ___ _______________________________________________________________ _______
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14. _________ ___ _______________________________________________________________ _______
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15. _________ ___ _______________________________________________________________ _______
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16. _________ ___ _______________________________________________________________ _______
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17. _________ ___ _______________________________________________________________ _______
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18. _________ ___ _______________________________________________________________ _______
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							PREINSTALLATION CONFIGURATION WORKSHEETSPI-14
Notes: 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-15
Class of Service Sheet (Sheet No. ___ of___ )
The messaging system includes a variety of features and options.  As a system manager, you need to decide which
subscribers should have access to using which features and options.  You can do this on a subscriber-by-subscriber
basis when you set up each subscriber’s mailbox; however, this can be quite time-consuming.  Instead, group
subscribers that should have the same feature-access privileges and assign each group a Class of Service (COS).
Each COS activates a specific list of features and options for the subscribers assigned to that class.  By simply
specifying a COS number for each subscriber when you set up mailboxes, you eliminate the steps necessary for
enabling or disabling all the individual features and options that can be available to the subscriber.
The m essaging system provides 25 predefined COSs.  You can assign each group of subscribers one of these
default COSs, or, if necessary, you can modify a default COS to better fit your needs.  Furthermore, if there are a few
specific individuals who do not fit into any one of the COSs you define, you can create custom COSs, which you
usually assign just to one or two individuals.
Use this sheet in conjunction with the Predefined COS Table, the COS Redefinition Table, and the Custom COS
Table to identify the groups of individuals that should be assigned a specific COS on your system and to select the
COS feature and option set that should be available to each group.
1. Group the departments, levels, and/or subscribers who are to share identical feature and option access
privileges.
2. Refer to the Predefined COS Table, and enter the COS number (1-25) of the feature set that is to be activated
for each group’s mailboxes.  If you want to adjust one of the 25 predefined COSs for a group of subscribers,
indicate the adjustm ents you would like to make on the COS Redefinition Sheet.  If there are a few subscribers
for whom you need to define unique Custom COSs (because the features and options each of these individuals
need access to are different than those for any of the groups you defined), define the custom COS for each of
these individuals on the Custom COS Definition Sheet.
Check if you made adjustments to the default COS setups on the COS Redefinition Sheet: _______
Departments, Groups, Levels, or Subscriber Names       COS No.
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Com plete the COS Redefinition Sheet for every Class of Service you adjust.
Com plete the Custom COS Definition Sheet for every custom Class of Service you define. 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-16
Notes: 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-17
Class of Service Information Sheet
The descriptions below provide a high-level explanation of each feature that can be activated, deactivated, or
adjusted for each Class of Service setting.  Use this information as you complete the COS Sheet, COS Redefinition
Sheet, and Custom COS Definition Sheet.
Call Screening
Call Screening allows a subscriber to accept, reject, or redirect a call.  W hen Call Screening is activated, the system
instructs callers requesting an extension to, 
“Please speak your name at the tone, so I may say who is calling.”
Before the call is transferred to the subscriber’s extension, the subscriber hears, “You have a call from .  To take this call, press pound.  To reject the call, press one.  Or to redirect the call, press star.”
  If the
subscriber wants to take the call, the subscriber presses , and the caller is transferred to the extension.  If the
subscriber wants to reject the call, s/he presses  and immediately hangs up the phone.  The caller is then told
there was no answer at the extension and is given the choice of trying another extension, leaving a voice-mail
message, transferring to the operator’s extension, or disconnecting.  If a call is rejected by the subscriber, the caller is
not given the option to page.  The subscriber may also choose to redirect the call by pressing , followed by the
destination mailbox number.  The subscriber must then immediately hang up the phone so the caller can be
transferred to the specified extension.
If you want to prohibit subscribers from changing the Call Screening for their mailboxes, do not select the Call
Screening option in the mailbox’s Class of Service, and instead select the Call Screening option in the mailbox’s
subscriber settings.
Message Confirmation
Message Confirmation allows the subscriber to review the date and time a message was sent, to whom it was sent,
and, if applicable, the date and time the recipient listened to or skipped the message.  This feature helps the sender
of a message determine if and when another subscriber received the message.  This feature is not supported by the
AMIS protocol—only messages sent to local subscribers or OctelNet destinations may be sent with confirmation.
Folders
The Folders feature allows a subscriber to organize messages and faxes by storing them in “folders” in the mailbox.
A subscriber can create up to nine folders to store m essages.  The subscriber records a label for each folder, which is
voiced when the subscriber accesses the mailbox.  For exam ple, if a subscriber regularly receives m essages that are
either technical or administrative, the subscriber can create two folders with the labels 
“Technical” and
“Administration” to save and organize the messages.
Call Queuing
Call Queuing allows callers either to hold for a specific extension or leave a voice m essage when an extension is
busy.  Depending on how the Call Queuing is set up on the system, callers may be informed of their status in the
queue, including their position (the number of calls ahead of them), while they hold for that extension.  Call queuing
may also give callers periodic opportunities to leave a voice message, continue to hold, or disconnect.  The caller on
hold may be provided with prerecorded music or messages, such as product information.
You may record up to nine verbal or music messages for callers to listen to while holding in the queue.  For example,
the messages could provide new product information or sales promotions to callers in the queue.  The system voices
each of the nine messages to each caller in the queue.  After voicing each recorded message, the system voices the
caller’s status followed by the available options.  Once the system plays all the recorded m essages, it returns to the
first message and begins voicing the messages again.  All mailboxes on a system that have Call Queuing activated in
the Class of Service use the sam e nine prompts.  The first caller in the queue hears a prompt before the call is
transferred to the extension.
If you want to prohibit subscribers from changing the Call Queuing for their mailboxes, do not select the Call Queuing
option in the mailbox’s Class of Service, and instead, select the Call Queuing option in the mailbox’s subscriber
settings.
Message Indicator
Message Indicators, such as lights and LEDs, can be used to notify subscribers of new messages in their mailboxes.
Once a subscriber listens to or skips a message in a mailbox, the Message Indicator on the phone is turned off.  Note
that Message Indicators only work if the phone system supports the feature and the system has been set up to use
the Message Indicators. 
						

							PREINSTALLATION CONFIGURATION WORKSHEETSPI-18
Intercom Paging
Intercom Paging allows a caller to page a subscriber who does not answer the mailbox extension.  When a
subscriber is paged, the system announces over the paging system, 
“There is a call for .”  The
subscriber can then either retrieve the call from the subscriber’s extension or use the intercom redirect feature to
access the call from another extension by rerouting the call.  If the subscriber does not respond to the page, the caller
is given the option to try another extension, leave a voice message in the subscriber’s mailbox, transfer to the
operator, or disconnect.  If the caller retries to call the original extension, the system waits approximately one minute
before redialing that extension.
Paging may be set to Off, On, or Automatic.  When paging is off, callers cannot page subscribers.  When paging is
on, the caller is given the option to page when there is no answer at the subscriber’s extension.  When paging is set
to automatic, the subscriber is always paged once before the system performs the Call Handling options that are set
up for the mailbox.
If you want to prohibit subscribers from changing the selected Intercom Paging option for their mailbox, do not select
the Intercom Paging option in the mailbox’s Class of Service, and, instead, select the appropriate Intercom Paging
option in the mailbox’s subscriber settings.
Personal Group List
Personal Group Lists allows subscribers to create lists of mailboxes, so that one message can be sent to multiple
recipients in one step.  For exam ple, a subscriber can create a personal Group List of all subscribers working on a
particular project.  The subscriber can then send a m essage to all subscribers on the project by entering a single
number.  Subscribers can create up to 10 personal Group Lists in their mailboxes, numbered 11 – 20 (unless the
system is set up to use different numbers).  Each of the personal Group Lists can contain up to 50 destinations, which
can include local subscriber mailboxes, destinations on other voice-mail systems through network nodes, or other
Group List numbers, including global Group Lists (if available in the mailbox’s Class of Service).  Each Group List
included as a destination on a personal Group List counts as one destination.  To include destinations on other voice-
mail systems, the subscriber must also be permitted access to network message features in the mailbox’s Class of
Service.
Global Group Lists
Global Group Lists allow subscribers to send messages to system Group Lists, numbered 26-35 (unless the system
is set up with different numbers), and the global Group Lists, numbered 98 and 99.  Each Group List can contain up
to 50 destinations, which can include local subscriber mailboxes, destinations on other voice-mail systems through
network nodes, or other Group List numbers.  System Group Lists 26 – 35, which are created by the system manager
over the phone in a supervisor mailbox by following the prompts, allow subscribers to send messages to mailboxes
defined by the system manager.  Global Group Lists 98 and 99, which are created automatically by the system, allow
subscribers to send messages to all mailboxes in the subscriber’s division and company, respectively.  Subscribers
cannot include these lists in their own personal Group Lists unless Global Group List is selected for the mailbox’s
Class of Service.
Dial by Name
Dial by Name allows subscribers to enter a subscriber name through the phone keypad to dial a mailbox number,
which allows subscribers to send messages to other subscribers without requiring them to know the subscriber’s
mailbox number.  If there are m ultiple subscribers with the same or similar nam es, the system  voices those nam es,
then allows the subscriber to choose from the available names.  This feature can also be used to send messages to
other systems that support OctelNet through the NameNet feature.
In some instances, subscribers may belong to a voice-mail service bureau, where they do not need to know the
mailbox numbers of other system subscribers.  In this case, this feature should be disabled.  If the system is set up to
use Greeting by Port, only mailboxes with the same company or with no assigned company are voiced when a
directory is requested.
Call Handling
Call Handling allows subscribers to control how calls to their mailboxes are routed.  For example, a subscriber can
set up a mailbox to block all calls to a prompt that requests the caller to leave a m essage while the subscriber is on
vacation.  The mailbox can be set up to voice an optional prompt, forward the call to another extension, or route the
call to a V-Tree.  The mailbox can also be set up to perform one of these actions for either all calls to the mailbox,
calls that are not answered, or calls that receive a busy signal.