Lucent Technologies Octel 100 Implementation And Service Manual

							Implementation and Service Manual  Generating and Interpreting Reports21-1
CHAPTER 21
Generating and Interpreting Reports
This chapter prov ides information on generating nine different reports that help you
monitor subscriber mailboxes, system configuration, and network messaging. You can
generate the following reports:
·  Mailbox Quick List report
·  Mailbox Usage report
·  Mailbox Information report
·  Login Failures report
·  Uninitialized Mailboxes report
·  Port Assignments report
·  Class of Serv ice report
·  Prompt Assignments report
·  Network Statistics report 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Printing, Saving, and Displaying Reports21-2
Printing, Saving, and Displaying Reports
W hen you generate a report, you can either print it, sav e it to disk, or display it onscreen.
Printing a report allows you to print the report to a printer. Sav ing a report to disk allows
you to sav e the report electronically so you can easily store it or send it to someone else.
Displaying a report on screen allows you to v iew report information quickly. No matter
which report you want to generate, you follow the same general steps to print the report,
sav e it to a file, or display it on screen.
Printing a Report
To print a report:
1.  Verify that the messaging system PC is attached to a printer either directly or ov er a
network.
Contact the LAN administrator if you want to configure the PC to print ov er a
network.
2.  Log into the messaging system as a Lev el 2 or 3 superv isor.
3.  From the Reports menu, select the name of the report you want to print. The Reports
dialog box displays.
4.  Complete the dialog box by entering the appropriate information. For details on
completing dialog box options for a specific report, see the appropriate topic that
follows.
5.  To print the report, click Printer. The report prints and the main system window
displays.
Saving a Report to Disk
You can sav e the report to a hard driv e, diskette driv e, network driv e, or any other
storage location av ailable on the PC.
To save the report to disk:
1.  Log into the messaging system as a Lev el 2 or 3 superv isor.
2.  From the Reports menu, select the name of the report you want to generate and
sav e to disk. The Reports dialog box displays.
3.  Complete the dialog box by entering the appropriate information. For details on
completing specific dialog box options for a report, see the section on that report. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Quick List Report21-3
4.  To sav e the report to disk, click Disk. A file destination dialog box displays.
 
5.  Enter the driv e and destination where you want to sav e the report. If you want to
sav e the report on disk, place the disk into the disk driv e. For example, if you want
to sav e the report as REPORT1.TXT on the A: disk driv e, type A:\REPORT1.TXT
.
6.  To sav e the report, click OK. The report is sav ed to the driv e and directory you
specified, and the main system window displays.
Displaying a Report Onscreen
To display a report onscreen:
1.  Log into the messaging system as a Lev el 2 or 3 superv isor.
2.  From the Reports menu, select the name of the report you want to display. The
Reports dialog box displays.
3.  Complete the dialog box by entering the appropriate information. For details on
completing dialog box options for a specific report, see the appropriate section that
follows.
4.  To display the report on screen, click Screen. The report displays.
5.  To close the report, double-click the upper-left corner of the report title bar. The
report closes, and the main system window displays.
If you accidentally minimize or hide a report onscreen, the report menu will be dimmed.
Press  to display the W indow menu, double-click Lister to restore the
report window, then close the report window. You can then access the Report menu
options.
Mailbox Quick List Report
The Mailbox Quick List report prov ides general information about all system mailboxes,
as follows:
· Mailbox number
· Mailbox subscriber’s name
·  Mailbox subscriber’s extension
·  Mailbox subscriber’s company
·  Mailbox subscriber’s div ision 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Quick List Report21-4
 Generating the Mailbox Quick List Report
  To generate the Mailbox Quick List report, select Mailbox Quick List from the Reports
menu. W hen the Reports dialog box displays, select the appropriate options, then click
Printer, Disk, or Screen.
 
  Sort By Name – Sorts the report alphabetically by mailbox subscriber’s last name.
  Sort By Mailbox – Sorts the report by mailbox number in ascending order.
  Company – Identifies the companies to be included in the report. Enter the name of a
company whose mailboxes you want to display, or type ALL 
to display mailboxes for all
companies.
  Division – Identifies the div isions to be included in the report. Enter the name of a
div ision whose mailboxes you want to display, or type ALL 
to display mailboxes for all
div isions.
 
Interpreting the Mailbox Quick List Report
  W hen you generate the Mailbox Quick List report, the report displays the following
information:
  Name – Displays the mailbox subscriber’s last name, then first name, separated by a
comma.
  Box # – Displays the system mailbox number.
  Extension – Displays the mailbox subscriber’s telephone extension.
  Company – Displays the mailbox subscriber’s company.
  Division – Displays the mailbox subscriber’s div ision. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Us age Report21-5
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 Mailbox Usage Report
  The Mailbox Usage report prov ides information on system mailbox activ ity, as follows:
·  Number of messages that hav e been sent to the mailbox during the current
month
·  Total amount of time callers spent logged into the mailbox during the current
month
·  Number of calls that hav e accessed the mailbox during the current month
 
Generating the Mailbox Usage Report
  To generate the Mailbox Usage report, select Mailbox Usage from the Reports menu.
W hen the Reports dialog box displays, select the appropriate options, then click Printer,
Disk, or Screen.
 
  Sort By Name – Sorts the report alphabetically by mailbox subscriber’s last name.
  Sort By Mailbox – Sorts the report by mailbox number in ascending order.
  Company – Identifies the companies to be included in the report. Enter the name of a
company whose mailboxes you want to display, or type ALL 
to display mailboxes for all
companies. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Us age Report21-6
  Division – Identifies the div isions to be included in the report. Enter the name of a
div ision whose mailboxes you want to display, or type ALL 
to display mailboxes for all
div isions.
 
Interpreting the Mailbox Usage Report
  W hen you generate the Mailbox Usage report, the report displays the following
information:
  Mailbox – Displays the system mailbox number.
  Name – Displays the mailbox subscriber’s name.
  Company – Displays the mailbox subscriber’s company.
  Division – Displays the mailbox subscriber’s div ision.
  Msgs – Displays the total number of messages that hav e been sent to the mailbox
during the current month, or since the mailbox statistics were cleared.
  Sub – Displays the total amount of time, in minutes, that the subscriber spent logged
into the mailbox during the current month, or since the mailbox statistics were cleared.
  NonSub – Displays the total amount of time, in minutes, that non-subscribers spent in
the mailbox during the current month or since the mailbox statistics were cleared. This
includes the time a non-subscriber spent using a V-Tree in a mailbox if the mailbox uses
a V-Tree.
  In – Displays the total number of calls transferred to the mailbox from the automated
attendant during the current month or since the mailbox statistics were cleared.
  Out – Displays the total number of times the mailbox used an outbound port for calls.
This includes sending message notifications, sending faxes, autoprinting faxes, lighting
message indicators, or deliv ering wake-up calls during the current month, or since the
mailbox statistics were reset using Clear Mailbox under the Mailbox menu.
 
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							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Information Report21-7
 Mailbox Information Report
  The Mailbox Information report prov ides detailed information about system mailboxes,
as follows:
· Mailbox’s class of serv ice number
·  Mailbox’s personal operator
·  Total time the mailbox was used during the current and prev ious months
·  Total time the mailbox was used since its creation
 
Generating the Mailbox Information Report
  To generate the Mailbox Information report, select Mailbox Information from the Reports
menu. W hen the Reports dialog box displays, select the appropriate options, then click
Printer, Disk, or Screen.
 
  Sort By Name – Sorts the report alphabetically by mailbox subscriber’s last name.
  Sort By Mailbox – Sorts the report by mailbox number in ascending order.
  Company – Identifies the companies to be included in the report. Enter the name of a
company whose mailboxes you want to display, or type ALL 
to display mailboxes for all
companies.
  Division – Identifies the div isions to be included in the report. Enter the name of a
div ision whose mailboxes you want to display, or type ALL 
to display mailboxes for all
div isions.
 
Interpreting the Mailbox Information Report
  W hen you generate the Mailbox Information report, the report displays the following
information:
  Mailbox Number – Displays the system mailbox number.
  Extension – Displays the mailbox subscriber’s extension number.
  Class of Service – Displays the Class of Serv ice number assigned to the mailbox.
  Subscriber – Displays the mailbox subscriber’s name.
  Date Last Use – Displays the date the last time the mailbox was accessed. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Mailbox Information Report21-8
  Personal Operator – Displays the personal operator mailbox number where callers are
routed when they request to speak to an operator when the extension is busy or not
answered.
  Cur Column – Displays mailbox usage for the current month, or since the mailbox
statistics were cleared.
  Last Column – Displays mailbox usage for the prev ious month, or since the mailbox
statistics were cleared.
  Total – Displays the total mailbox usage since the mailbox was created, or since the
mailbox statistics were cleared.
  Calls Received – Displays the total number of times the extension has been dialed by
internal or external callers during the current month, or since the mailbox statistics were
cleared.
  Mailbox Used – Displays the number of times the subscriber successfully logged into
the mailbox during the current month or since the mailbox statistics were cleared.
  Messages – Displays the number of messages sent to the mailbox during the current
month, or since the mailbox statistics were cleared.
  Message Time – Displays the total length of time, in minutes, of the messages in the
mailbox during the current month, or since the mailbox statistics were cleared.
  Subscriber Time – Displays the total amount of time, in minutes, that the subscriber
spent logged into the mailbox during the current month, or since the mailbox statistics
were cleared.
  NonSubscriber Time – Displays the length of time, in minutes, that a nonsubscriber
accessed the mailbox.
  Outcalls – Displays the total number of times the mailbox placed a call during the
current month, or since the mailbox statistics were cleared. This includes sending
message notifications, sending faxes, autoprinting faxes, lighting message indicators, or
deliv ering wake-up calls.
  Outcall Time – Displays the total amount of time, in minutes, used for the outcalls.
  Transfers (Busy) – Displays the number transfers from the automated attendant to the
mailbox extension when the extension was busy.
  Transfers (NOAN) – Displays the number of calls transferred from the automated
attendant to the mailbox extension when the extension was not answered.
  Transfers (To Ext.) – Displays the number of calls transferred from the automated
attendant to the mailbox extension that were successfully connected.
  Faxes Received – Displays the number of faxes receiv ed by the mailbox during the
current month, or since the mailbox statistics were cleared.
  Faxes Sent – Displays the total number of faxes sent from this mailbox during the
current month, or since the mailbox statistics were cleared.
  Network Admin Outbound – Displays the number of administered network messages
sent from the mailbox during the current month, or since the mailbox statistics were
cleared.
  Network Inbound – Displays the number of network messages sent to the mailbox
during the current month, or since the mailbox statistics were cleared.
  Network Casual Outbound – Displays the number of casual AMIS messages sent from
the mailbox during the current month, or since the mailbox statistics were cleared. 
						

							21.  Generating and Interpreting Reports
Implementation and Service Manual  Login Failure Report21-9
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 Login Failure Report
  The Login Failure report prov ides a list of all unsuccessful login attempts to system
mailboxes. An unsuccessful login attempt occurs when a subscriber enters a mailbox
number but fails to enter the v alid password. The report displays the following
information:
· Mailbox number
· Mailbox subscriber’s name
·  Mailbox subscriber’s company
·  Mailbox subscriber’s div ision
·  Date and time of the failed login
  The Consecutiv e Login Failures Before Lockout parameter on the Subscriber tab in
System Setup must be set higher than 0 for this report to log the login failures.
 Generating the Login Failure Report
 
To generate the Login Failure report, select Failed Logins from the Reports menu. W hen
the Reports dialog box displays, select the appropriate options, then click Printer, Disk,
or Screen.
  
						

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Implementation and Service Manual  Login Failure Report21-10
  Sort By Last Name – Sorts the report alphabetically by mailbox subscriber’s last name.
  Sort By Mailbox Number – Sorts the report by mailbox number in ascending order.
  Sort by Date – Sorts the report by date of failed login in ascending order.
  Company – Identifies the companies to be included in the report. Enter the name of a
company whose mailboxes you want to display, or type ALL 
to display mailboxes for all
companies on the system.
  Division – Identifies the div isions to be included in the report. Enter the name of a
div ision whose mailboxes you want to display, or type ALL 
to display mailboxes for all
div isions in the company.
  Date Range Options – Identifies a range of days to include in the report.
 
Interpreting the Login Failure Report
  W hen you generate the Login Failure report, the report displays the following
information:
  Sorted By – Displays how the report is sorted.
  Mailbox Range – Displays the range of the mailbox numbers included in the report.
  Date Range – Displays the range of days included in the report.
  Total Recorded – Displays total number of failed login attempts on the messaging
system.
  Total Displayed – Displays the total number of failed login attempts included in the
report.
  Mailbox Number – Displays the mailbox number that experienced the failed login.
  Mailbox Name – Displays the mailbox subscriber’s name.
  Company – Displays the mailbox subscriber’s company.
  Division – Displays the mailbox subscriber’s div ision.
  Date – Displays the date of the failed login attempt.
  Time – Displays the time of the failed login attempt.