Lucent Technologies Octel 100 Implementation And Service Manual

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Outbound Dialing Parameters (Page 17 of 26)............................................13-69
Message Deliv ery Parameters (Page 18 of 26)............................................13-72
Message Indicator Parameters (Page 19 of 26)...........................................13-74
Inband Page 1 Parameters (Page 20 of 26).................................................13-78
Inband Page 2 Parameters (Page 21 of 26).................................................13-81
Hangup Detection Parameters (Page 22 of 26)............................................13-81
Port Parameters (Page 23 of 26).................................................................13-84
Voice System Parameters (Page 24 of 26)..................................................13-90
Simplified Message Desk Interface Parameters (Page 25 of 26)..................13-94
Serv er Parameters (Page 26 of 26).............................................................13-96
14 Setting Up System Prompts .................................................................. 14-1
Understanding System Prompts...........................................................................14-2
Setting Up System Greetings...............................................................................14-3
Setting Up Greeting by Port .................................................................................14-5
Setting Up the Language Selection Prompt..........................................................14-7
Setting Up the Attendant Menu Prompt................................................................14-9
Setting Up Holiday Greeting Prompts ................................................................14-12
Setting Up Call Queuing Prompts......................................................................14-13
Setting Up Message Notification Prompts..........................................................14-14
Setting Up Network Node Prompts.....................................................................14-15
15 Recording and Editing Prompts ............................................................ 15-1
Selecting a Recording and Editing Technique......................................................15-2
Recording and Editing Prompts Using the Keypad Prompt Recording
Functions.............................................................................................................15-2
Recording and Editing Prompts Using SOLVE.....................................................15-3
Recording and Editing Prompts Using V-Edit.......................................................15-5
Starting V-Edit ...............................................................................................15-5
Changing the V-Edit Display..........................................................................15-7
Opening Phrase Files....................................................................................15-8
Selecting Indiv idual Phrases in the Phrase File.............................................15-9
Recording Phrases ......................................................................................15-10
Adding Segments to Phrases.......................................................................15-12
Removing Parts of a Phrase........................................................................15-14
Controlling Silence Before and After a Phrase.............................................15-15
Managing Phrase Files................................................................................15-15
Creating, Displaying, and Printing Text Comments......................................15-17
Shutting Down V-Edit ..................................................................................15-20
16 Managing System Mailboxes ................................................................. 16-1
Creating Mailboxes ..............................................................................................16-2
Things to Consider Before Creating Mailboxes ..............................................16-2
Creating a Single Mailbox..............................................................................16-3 
						

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Creating a Single Duplicate Mailbox ..............................................................16-6
Creating Multiple Mailboxes ..........................................................................16-8
Creating Multiple Duplicate Mailboxes .........................................................16-11
Creating a Guest Mailbox ............................................................................16-15
Viewing and Editing a Mailbox’s Settings...........................................................16-16
Deleting Mailboxes............................................................................................16-17
Clearing Mailbox Information.............................................................................16-18
Searching for a Mailbox.....................................................................................16-20
Auto-Forwarding Messages to Mailboxes...........................................................16-21
Auto-Forwarding Messages Between Mailboxes on the Same System.........16-21
Auto-Forwarding Messages Between Mailboxes on Different Systems.........16-23
Notifying Subscribers of New Messages............................................................16-24
Message Notification Sample Scenarios......................................................16-27
Managing Subscriber Settings...........................................................................16-29
Unlocking a Mailbox..........................................................................................16-33
Class of Serv ice Options...................................................................................16-34
Call Screening..........................................................................................16-35
Message Confirmation..............................................................................16-35
Folders.....................................................................................................16-35
Call Queuing.............................................................................................16-35
Message Indicator.....................................................................................16-36
Intercom Paging........................................................................................16-36
Personal Group List..................................................................................16-36
Global Group List......................................................................................16-37
Dial by Name............................................................................................16-37
Call Handling............................................................................................16-37
V-Tree......................................................................................................16-38
Fax V-Tree...............................................................................................16-38
Send Messages........................................................................................16-38
Receiv e Messages....................................................................................16-38
Sav e Messages........................................................................................16-38
Undelete Messages...................................................................................16-38
Locate Messages Receiv ed......................................................................16-39
Locate Messages Sent..............................................................................16-39
Record Prompts........................................................................................16-39
Operator Access.......................................................................................16-39
Failed Login Notification...........................................................................16-39
Mailbox Lock-Out Option..........................................................................16-39
Auto Time-Date Voiceback.......................................................................16-40
Visual Mailbox..........................................................................................16-40
Enable Multilingual Support......................................................................16-40
Superv isor................................................................................................16-40
Deliv ery Options.......................................................................................16-41
Not Allowed..............................................................................................16-41 
						

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Local Only ................................................................................................16-41
Long Distance...........................................................................................16-41
Batch Mode ..............................................................................................16-41
Networking Options...................................................................................16-41
Highest Outgoing Dispatch........................................................................16-42
Casual AMIS.............................................................................................16-42
Administered AMIS ...................................................................................16-42
OctelNet ...................................................................................................16-42
Follow-Me-Forward ...................................................................................16-43
Network Reply ..........................................................................................16-43
Language..................................................................................................16-43
Fax Options ..............................................................................................16-43
Send Faxes..............................................................................................16-43
Receive Faxes..........................................................................................16-44
Max Messages..........................................................................................16-44
Msg Time..................................................................................................16-44
Max Rings.................................................................................................16-44
New Messages..........................................................................................16-45
Sav ed Messages......................................................................................16-45
Using Dialing Codes..........................................................................................16-45
17 Working with V-Trees............................................................................. 17-1
Understanding V-Trees........................................................................................17-2
Creating V-Trees .................................................................................................17-3
Creating a Mailbox V-Tree Using Visual Architect..........................................17-4
Creating a V-Tree File from a Mailbox V-Tree ...............................................17-7
Creating a V-Tree File with the Toolkit.........................................................17-12
Creating a V-Tree Using Visual V-Tree ........................................................17-16
Creating V-Trees Through the Phone Interface............................................17-18
Defining V-Tree Actions.....................................................................................17-18
V-Tree Action Summary Table ....................................................................17-19
Advance to Next Menu ................................................................................17-19
Return to Previous Menu .............................................................................17-21
Record to Mailbox and Return to Prev ious Lev el.........................................17-22
Record to Mailbox and Adv ance..................................................................17-23
Require Password to Proceed to Next Lev el................................................17-25
Rev iew/Edit Message and Adv ance.............................................................17-27
Send a Requested Fax and Adv ance...........................................................17-29
Send a Predefined Fax and Adv ance..........................................................17-31
Disconnect..................................................................................................17-33
Go to Mailbox Login Point...........................................................................17-34
Go to Voice Mail ..........................................................................................17-34
Go to Extension Entry Point (Automated Attendant)....................................17-35
Go to Directory Services .............................................................................17-35 
						

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Transfer to a Mailbox...................................................................................17-36
Assigning Prompts to V-Trees............................................................................17-37
Assigning an Existing Prompt to an Option on a V-Tree...............................17-37
Recording a New Prompt for an Option on a V-Tree ....................................17-37
Activ ating and Deactiv ating the Call Handling for V-Trees.................................17-39
Activating a V-Tree for a Mailbox ................................................................17-39
Deactivating a V-Tree for a Mailbox ............................................................17-41
Opening a V-Tree..............................................................................................17-42
Opening a Mailbox V-Tree...........................................................................17-43
Copying a V-Tree File to a Mailbox .............................................................17-43
Opening a V-Tree File from Outside a Mailbox............................................17-45
Saving a V-Tree ................................................................................................17-46
Saving a Mailbox V-Tree to a V-Tree File....................................................17-46
Saving a V-Tree File ...................................................................................17-48
Saving a V-Tree File to Another File............................................................17-48
Editing a V-Tree ................................................................................................17-50
Editing V-Tree Action Information................................................................17-51
Cutting a V-Tree Menu Option to the Clipboard...........................................17-51
Copying a V-Tree Menu Option to the Clipboard..........................................17-52
Pasting a V-Tree Menu Option from the Clipboard......................................17-52
Deleting a V-Tree Option .............................................................................17-52
Deleting a V-Tree ..............................................................................................17-53
Deleting a V-Tree from a Mailbox ................................................................17-53
Deleting a V-Tree File .................................................................................17-54
Printing a V-Tree ...............................................................................................17-55
Changing the V-Tree Display.............................................................................17-55
Setting V-Tree Display Options....................................................................17-56
Changing the V-Tree Magnification.............................................................17-57
Hiding and Displaying Blank V-Tree Options...............................................17-57
Expanding and Collapsing V-Tree Menus....................................................17-57
Managing Fax Retriev al Documents..................................................................17-58
Adding Fax Retrieval Documents ................................................................17-59
Changing the Number of a Fax Retriev al Document....................................17-60
Updating a Fax Retriev al Document............................................................17-61
Setting Up a Cov er Page for Faxes.............................................................17-62
Deleting Fax Retrieval Documents ..............................................................17-63
18 Using Network Messaging ..................................................................... 18-1
Sending Messages to Other Voice Mail Systems.................................................18-2
Receiv ing Messages from Other Messaging Systems..........................................18-3
Creating a Network Node .....................................................................................18-3
Creating Multiple OctelNet Nodes for Another System.................................18-11
Editing a Node ...................................................................................................18-12
Deleting a Node .................................................................................................18-13 
						

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Deactivating a Node ..........................................................................................18-13
Activating a Node ..............................................................................................18-15
Searching for a Node .........................................................................................18-16
Managing NameNet Directories.........................................................................18-16
19 Installing and Configuring Visual Mailbox ............................................ 19-1
Understanding the Visual Mailbox Components...................................................19-2
Messaging System Voice Fax Server ............................................................19-2
PBX...............................................................................................................19-2
Client PC.......................................................................................................19-3
Client Software ..............................................................................................19-3
Understanding Visual Mailbox Requirements.................................................19-3
LAN ...............................................................................................................19-3
LAN Server ...................................................................................................19-3
Messaging System/Voice Fax Server ............................................................19-4
Hardware ....................................................................................................19-4
Software .....................................................................................................19-4
Priv ate Branch Exchange..............................................................................19-5
Client PC.......................................................................................................19-5
Hardware ....................................................................................................19-5
Software .....................................................................................................19-5
Additional Client Requirements for PC Audio Features...............................19-5
Planning for Visual Mailbox Implementation........................................................19-6
LAN Considerations ....................................................................................19-7
Messaging System Considerations..............................................................19-7
System Security Considerations..................................................................19-7
Client Software Setup Considerations .........................................................19-7
Working with the LAN Administrator to Configure the LAN...................................19-7
Installing the Network Interface Card ...................................................................19-8
Installing OS/2 Networking Support......................................................................19-9
Installing Networking Support for a Novell NetWare LAN...............................19-9
Installing OS/2 Networking Support for Windows NT Server Using
NetBIOS/NetBUIE .......................................................................................19-11
Installing OS/2 Networking Support for Windows NT Server Using TCP/IP .. 19-13
Installing the Voice Fax Server ..........................................................................19-16
Configuring the Messaging System Software .....................................................19-20
Performing Visual Mailbox Maintenance............................................................19-21
Viewing the Voice Fax Serv er Log File........................................................19-21
Shutting Down and Restarting the Voice Fax Serv er...................................19-22
Visual Mailbox File System .........................................................................19-22
Voice Fax Server Files..............................................................................19-22
Client PC Files..........................................................................................19-23
Troubleshooting Visual Mailbox...................................................................19-23
Installation Errors ......................................................................................19-23 
						

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Visual Mailbox POSTROOM Errors ..........................................................19-24
Connectiv ity Errors...................................................................................19-24
System Problem Errors .............................................................................19-24
Network Fault Errors .................................................................................19-25
Internal Software Errors ............................................................................19-25
Visual Fax Warning ..................................................................................19-26
Channel Status Error.................................................................................19-26
Inactive Client Polling Problems ...............................................................19-26
Insufficient Timeouts for Activ e Login and Message Playback..................19-26
Installing the Client Software on the LAN Server................................................19-27
Installing Visual Mailbox on Client PCs ..............................................................19-28
Subscriber PC Considerations .....................................................................19-28
Setting Up Subscriber PCs to Use Visual Mailbox .......................................19-29
Using the Client Software Installation Template...........................................19-30
Client Software Installation Template ..........................................................19-31
20 Starting, Logging Into, and Shutting Down the System ...................... 20-1
Starting the System .............................................................................................20-2
Understanding System Security...........................................................................20-2
Logging Into the System................................................................................20-2
Changing Passwords.....................................................................................20-3
Logging Off the System.................................................................................20-4
Shutting Down the System ...................................................................................20-5
Disabling Ports and Dropping Calls......................................................................20-5
21 Generating and Interpreting Reports .................................................... 21-1
Printing, Sav ing, and Displaying Reports.............................................................21-2
Printing a Report...........................................................................................21-2
Sav ing a Report to Disk.................................................................................21-2
Displaying a Report Onscreen.......................................................................21-3
Mailbox Quick List Report....................................................................................21-3
Generating the Mailbox Quick List Report.....................................................21-4
Interpreting the Mailbox Quick List Report.....................................................21-4
Mailbox Usage Report.........................................................................................21-5
Generating the Mailbox Usage Report...........................................................21-5
Interpreting the Mailbox Usage Report...........................................................21-6
Mailbox Information Report..................................................................................21-6
Generating the Mailbox Information Report...................................................21-7
Interpreting the Mailbox Information Report...................................................21-7
Login Failure Report............................................................................................21-9
Generating the Login Failure Report..............................................................21-9
Interpreting the Login Failure Report...........................................................21-10
Uninitialized Mailboxes Report...........................................................................21-11
Generating the Uninitialized Mailboxes Report............................................21-11 
						

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Interpreting the Uninitialized Mailboxes Report............................................21-11
Port Assignments Report...................................................................................21-12
Generating the Port Assignments Report.....................................................21-12
Interpreting the Port Assignments Report....................................................21-12
Class of Serv ice Report.....................................................................................21-13
Generating the Class of Serv ice Report.......................................................21-13
Interpreting the Class of Serv ice Report......................................................21-13
Prompt Assignments Report..............................................................................21-15
Generating the Prompt Assignments Report................................................21-15
Interpreting the Prompt Assignments Report...............................................21-15
Network Statistics Report...................................................................................21-16
Generating the Network Statistics Report....................................................21-16
Interpreting the Network Statistics Report....................................................21-17
22 Displaying System Statistics ................................................................. 22-1
Channel Status W indow.......................................................................................22-2
Displaying the Channel Status W indow.........................................................22-2
Interpreting the Channel Status W indow........................................................22-2
Mailbox Status Screen .........................................................................................22-2
Displaying the Mailbox Status Screen............................................................22-2
Interpreting the Mailbox Status Screen ..........................................................22-3
Calls per Hour Screen..........................................................................................22-4
Displaying the Calls per Hour Screen ............................................................22-4
Interpreting the Calls per Hour Screen ...........................................................22-4
System Usage Screen.........................................................................................22-4
Displaying the System Usage Screen............................................................22-4
Interpreting the System Usage Screen..........................................................22-5
50% Contention Screen .......................................................................................22-5
Displaying the 50% Contention Screen ..........................................................22-5
Interpreting the 50% Contention Screen ........................................................22-6
100% Contention Screen.....................................................................................22-6
Displaying the 100% Contention Screen........................................................22-6
Interpreting the 100% Contention Screen......................................................22-7
System Status Dialog Box ...................................................................................22-7
Displaying the System Status Dialog Box ......................................................22-7
Interpreting the System Status Dialog Box.....................................................22-7
23 Maintaining the System.......................................................................... 23-1
Performing System File Maintenance..................................................................23-2
Using Quick Assist to Back Up System Files .................................................23-2
Using Quick Assist to Restore System Files ..................................................23-4
Using Quick Assist to Recover System Files .................................................23-5
Verifying File Integrity .................................................................................23-5
Running a Partial Mailbox Update...............................................................23-7 
						

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Running an Update on All Mailboxes.........................................................23-10
Rebuilding All Mailboxes...........................................................................23-12
Running Quick Assist as Part of Routine System Maintenance....................23-15
Running the Lister Utility ....................................................................................23-18
Adding Modules and Ports to a System..............................................................23-19
Verifying File Version Information ......................................................................23-20
Refreshing Message Indicators..........................................................................23-21
Protecting Your System .....................................................................................23-22
Security Checklist........................................................................................23-28
24 Testing and Troubleshooting the System ............................................ 24-1
Testing and Troubleshooting the System.............................................................24-2
Understanding Prompts Voiced Under Specific Call Handling Conditions.............24-2
Installation Test Plan ...........................................................................................24-2
Part 1—Integration, Greeting, and Messaging Testing...................................24-3
Part 2—Special Feature Testing..................................................................24-12
System Troubleshooting Table..........................................................................24-19
Determining a Switch’s Disconnect Signal.........................................................24-47
Displaying Features Enabled on the Sentinel.....................................................24-47
Interpreting the View Sentinel Information...................................................24-47
Viewing the PLUS.LOG File...............................................................................24-48
Prompts Voiced Under Specific Call Handling Conditions..................................24-49
Interpreting the Call Handling Tables...........................................................24-50
Superv ised Call Handling Table..................................................................24-51
Integrations with Inband Templates Call Handling Tables............................24-52
Go to Voice Mail (Call Forward to Personal Greeting) Function Table.......24-52
Busy Function Table.................................................................................24-53
Ring No Answer Function Table................................................................24-54
Customer Needs Worksheets............................................................................1
Feature Selection Sheet.................................................................................... CN-1
Feature and Functionality Introduction............................................................... CN-3
System Sizing Sheet........................................................................................CN-13
Phone Usage Sheet..........................................................................................CN-15
Preinstallation Configuration Worksheets .......................................................1
Company Profile Sheet........................................................................................ PI-1
Call Flow Sheet................................................................................................... PI-3
Single-Company Greetings Sheet........................................................................ PI-5
Multiple-Company Greetings Sheet..................................................................... PI-7
Attendant Menu Prompt Sheet............................................................................. PI-9
Call Queuing Prompts Sheet............................................................................. PI-11
Holiday Greetings Sheet.................................................................................... PI-13
Class of Serv ice Sheet...................................................................................... PI-15 
						

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Class of Serv ice Information Sheet.................................................................... PI-17
Predefined COS Sheet...................................................................................... PI-25
COS Redefinition Sheet..................................................................................... PI-27
Custom COS Definition Sheet........................................................................... PI-29
Mailbox Assignment Sheet................................................................................ PI-31
Auto Forward Sheet........................................................................................... PI-33
Message Notification Sheet............................................................................... PI-35
V-Tree Design Instructions................................................................................. PI-37
V-Tree Design Sheet......................................................................................... PI-39
V-Tree Design Sheet Example........................................................................... PI-41
Site Information Worksheets.............................................................................1
Site Contact Information Sheet............................................................................ SI-1
System Configuration Record Setup Parameters ................................................. SI-3
Visual Mailbox Configuration Worksheets .......................................................1
Visual Mailbox Implementation Configuration W orksheet.................................. VM-1
Nov ell NetW are Configuration W orksheet......................................................... VM-3
W indows NT Configuration W orksheet.............................................................. VM-5
Glossary .........................................................................................................G-1
Index ............................................................................................................... IX-I 
						

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Notes: