Lucent Technologies Octel 100 Implementation And Service Manual

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-53
 
 Related Parameters/Features W hen the caller is first transferred to the second queue position or higher, the
system voices
, “Please hold, someone will be w ith you shortly,” and, “That
extension is busy,”
 followed by, “You are number  in the queue,” if these
phrases are enabled. Afterwards, the system only voices the keypress options
phrase, any additional call queuing phrases, and the caller’s position phrase
until the caller moves into the first queue position.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Queuing Setup Options)
 
 
Call Queuing Parameters
 
Voice and
Accept Keypress
Options while in
Queue  This parameter determines whether the system voices keypress options to all
callers waiting in queues. Providing keypress options gives callers
alternatives to holding for the busy extension.
 W hen this parameter is enabled, the system voices, “To continue holding do
nothing. To try another extension, press . To leave a voice message,
press . If you need assistance, press . To disconnect, press .”
 This prompt is voiced after, “Please hold, someone will be w ith you shortly,”
and, “That extension is busy,” if each of these phrases is enabled. If the caller
is holding in the second queue position or higher, this prompt is voiced after
the caller’s position.
 
 When/How to Use For most systems, leave this parameter enabled. If this parameter is
disabled, callers can only choose to continue to hold or hang up.
 
 Related Parameters/Features If this parameter is disabled, the Custom Call Queuing Phrase for Operator
and the Require Caller to Press Star to Stay in Queue parameters are
dimmed.
 If Require Caller to Press Star to Stay in Queue is enabled, the system
substitutes the phrase, 
“To continue holding, press star,” in the keypress
options prompt.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-54
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Queuing Setup Options)
 
 
Call Queuing Parameters
 
Custom Call
Queuing Phrase
for Operator  This parameter determines whether the system uses a custom call queuing
phrase for callers holding for the default operator mailbox.
 This phrase should be recorded as phrase 93 in the ENGLISH2.O32 voice file
using V-Edit.
 
 When/How to Use If you use the custom call queuing phrase, make sure that the default
operator mailbox is enabled for call queuing in the Class of Service and that
call queuing is active on the Subscriber Settings dialog box.
 
 Related Parameters/Features This parameter is dimmed if Voice and Accept Keypress Options while in
Queue is disabled.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Transfer Prompt)
 
 
Call Queuing Parameters
 
Require Caller to
Press Star to
Stay in Queue  This parameter determines whether the system prompts all callers to press
 to remain holding in a call queue.
 W hen this parameter is enabled, the system voices, “To continue holding,
press <
[>. To try another extension, press . To leave a voice message,
press . If you need assistance, press . To disconnect, press .”
Callers in the queue who do not press  when prompted to stay in the
queue are disconnected.
 
 When/How to Use If the messaging system experiences hang-up detection problems, enable this
parameter to allow the system to reset ports when callers on hold hang up.
 If Require Caller to Press Star to Stay in Queue is enabled, the system
substitutes the phrase, 
“To continue holding, press star,” in the keypress
options prompt.
 
 Related Parameters/Features This parameter is dimmed if Voice and Accept Keypress Options while in
Queue is disabled.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-55
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  See Preinstallation Configuration Worksheet
 
Call Queuing Prompts Sheet (Call Queuing Setup Options)
 
 
Call Queuing Parameters
 
Number of
Seconds for First
Caller in Queue
to Wait  This parameter specifies the number of seconds the messaging system waits
after attempting to transfer the first caller in a queue to the desired extension
before attempting to transfer them again.
 
 When/How to Use For most systems, the default setting should be sufficient. Increase this value
if you want callers to remain on hold longer between prompt voicing.
 
 Related Parameters/Features None.
 
 If Set Too High If this parameter is set too high, callers may assume they have been
disconnected and hang up.
 
 If Set Too Low Not applicable; the default is the minimum allowed setting.
 
 Min
 1
 Max
 99
 Default
 1
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 Intercom Paging Parameters (Page 13 of 26)
  The Intercom Paging parameters define the codes the messaging system dials to activ ate the Intercom
Paging feature. They also determine how many times and how often the system pages a subscriber.
 
  Intercom Paging Parameters
 
Intercom Paging
Code  This parameter specifies the dialing string the messaging system must send
to the switch to activate Intercom Paging. W hen the system initiates a page,
it puts the caller on hold, dials the Intercom Paging Code, then returns to the
caller.
 
 When/How to Use This parameter is set when the Integrator is run, if required by the switch.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 
 Related Parameters/Features If you want to configure zone paging, enter the zone paging code for each
mailbox in the Number field under Intercom Paging on the Subscriber
Settings dialog box. This code overrides the Intercom Paging code.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-56
 
 Min
 0
 Max
 15
 Default
 Blank
 Requires Restart
 Yes
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Intercom Paging Parameters
 
Release Code for
Intercom Paging  This parameter specifies the code the system dials when required by the
switch to return to a call after the system attempts to page the subscriber.
 
 When/How to Use This parameter is set when the Integrator is run, if required by the switch.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 
 Related Parameters/Features None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 Blank
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Intercom Paging Parameters
 
Repeat Intercom
Paging Phrase  This parameter determines whether the system automatically repeats the
paging phrase when performing a page.
 
 When/How to Use W hen this parameter is enabled and a subscriber does not respond to the
paging announcement within the time specified in Paging W ait Time
(Intercom Redirect), the system repeats the announcement.
 
 Related Parameters/Features If the subscriber’s mailbox is configured for Automatic paging on the
Subscriber Settings dialog box, the system automatically pages the
subscriber when the extension is not answered. If Repeat Intercom Phrase is
enabled, the system voices the announcement twice, then prompts the caller
to try another extension, leave a message, retry the page, or disconnect. Note
that the system prompts callers to try the page again only if Maximum
Number of Retries in Paging (Intercom Redirect) is set to greater than 0.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 No
 Requires Restart
 No
 Switch
Dependent
 No
 Set by Integrator
 No
  
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-57
  Intercom Paging Parameters
 
Number of
Retries when
Paging is Busy  This parameter specifies the number of times the system attempts to page
the subscriber when the paging extensions are busy.
 
 When/How to Use For most systems, the default value is sufficient. If the system experiences
heavy traffic, increase this value.
 
 Related Parameters/Features None.
 
 If Set Too High The higher the setting, the more times the system attempts to send the page.
 
 If Set Too Low If the system cannot access the busy paging system at the first attempt, the
page is not voiced.
 
 Min
 0
 Max
 9
 Default
 3
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Intercom Paging Parameters
 
Maximum
Number of
Retries in Paging
(Intercom
Redirect)  This parameter specifies the number of times the system allows a caller to
retry a page. W hen the caller reaches the maximum number of retries, the
system prompts the caller to try another extension, to leave a message, or to
disconnect.
 
 When/How to Use When setting this parameter, consider the following:
·  If Repeat Intercom Paging Phrase is enabled, the system voices the
paging announcement twice for each paging attempt before
prompting the caller to try another extension, leave a message, retry
the page, or disconnect. Note that the system prompts callers to try
the page again only if the Maximum Number of Retries in Paging
(Intercom Redirect) parameter is set to greater than 0.
· If the subscriber’s mailbox is enabled for automatic paging, the
system immediately pages the subscriber when the extension is not
answered, before prompting the caller to try another extension, to
leave a message, to retry the page (if this parameter is greater than
0), or to disconnect.
 
 Related Parameters/Features The Paging W ait Time (Intercom Redirect) parameter determines the amount
of time the system waits after paging a subscriber before allowing the caller
to retry the page.
 
 If Set Too High The higher the setting, the more times the intercom paging announcement is
voiced.
 
 If Set Too Low A low setting for this parameter does not affect messaging system
performance.
 
 Min
 0
 Max
 9
 Default
 3
 Requires Restart
 Yes
 Switch-Dependent
 No
 Set by Integrator
 No 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-58
 
  Intercom Paging Parameters
 
Paging Wait
Time (Intercom
Redirect)  This parameter specifies the number of seconds the messaging system waits
for a subscriber to respond to a page before prompting the caller try another
extension, to leave a message, to page the subscriber, or to disconnect. Note
that the system prompts callers to try the page again only if the Maximum
Number of Retries in Paging (Intercom Redirect) parameter is set to greater
than 0.
 
 When/How to Use For most systems, the default should be sufficient. If you find that many
subscribers do not have enough time to retrieve their pages, however,
increase this param eter.
 
 Related Parameters/Features This parameter specifies the time between the paging retries specified in
Maximum Number of Retries in Paging (Intercom Redirect) and the time
between the paging phrases for Repeat Paging Phrase.
 
 If Set Too High If this parameter is set too high, callers may have to wait on hold for an
excessive amount of time before the subscriber answers the page or the
system prompts them to try another extension, to leave a message, to page
the subscriber again [if Number of Retries in Paging (Intercom Redirect) is set
to greater than 0], or to disconnect.
 
 If Set Too Low If this parameter is set too low, subscribers do not have adequate time to
respond to a page.
 
 Min
 10
 Max
 99
 Default
 90
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 Call Transfer Parameters (Page 14 of 26)
  The Call Transfer parameters define the general transfer and release code sequences and dialing
standards that enable the v oice boards installed in the messaging system PC to communicate with the
switch.
  The minimums and maximums for the codes on this screen refer to the allowed length of the entry, not
an actual number.
 
  Call Transfer Parameters
 
Transfer Prefix
Code  This parameter defines the code required by the switch to perform a transfer.
The messaging system places this code in the command string that the voice
board uses to signal the switch to perform a transfer. This code is not used
on most switches.
 This code is always placed before the extension in the command string.
 
 When/How to Use This code is either hard-coded or programmable, depending on the switch. It
is recommended that you do not change this parameter without speaking to a
technical support representative. If you do choose to modify this parameter,
write down the original code in case you need to reenter it.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-59
 
 Related Parameters/Features The system looks for a Transfer Prefix Code only if no Custom Transfer Code
is defined.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 Blank
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 No
 
  Call Transfer Parameters
 
Custom Transfer
Code  This parameter defines the series of commands required by the switch to
perform a transfer. This code is used for switches that require something
other than a standard hook flash.
 
 When/How to Use If the switch requires this code, the system automatically enters it when the
Integrator utility is run for the switch.
 This code is either hard-coded or programmable, depending on the switch. It
is recommended that you do not change this parameter without speaking to a
technical support representative. If you do choose to modify this parameter,
write down the original code in case you need to reenter it.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 Custom Transfer Codes can include the following commands and codes,
which signal the switch to perform specific actions:
&  Represents a flash hook.
,  Represents a pause.
-  Signals the switch to go on hook.
+  Signals the switch to come off hook.
D  Tells the switch to dial with call progress.
H  Tells the switch to perform a hard hang-up.
N  Tells the switch to dial without call progress.
R  Signals the switch to release the call to the system.
X  Places the extension in the dialing string.
B  Aborts the transfer if a busy (or reorder) signal is received from the
switch after the extension is dialed. Otherwise, the transfer is completed
as an unsupervised transfer. This code should be used only on switches,
such as the Lucent PARTNER
®, that do not allow completion of transfers
into busy or reorder tone. W hen using this code, Max Rings in the Class
of Service must be set to 0; otherwise, this code is ignored.
W  (Followed by a single-digit number) Instructs the switch to wait the
specified number of seconds for recognized dial tone. If dial tone is not
detected, a busy release code is sent if an R is included in the string
immediately following W (number). The transfer is then reattempted
starting at the beginning of the customer transfer code string. If it fails
again, the caller hears the busy options. Valid settings are 0 – 9, where 1
through 9 indicate the number of seconds to wait, and 0 indicates that
the system should wait up to 60 seconds. The suggested setting is W 5.
Note that this code must be set higher than the DTONW AIT parameter 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-60
because DTONW AIT determines the amount of continuous energy the
messaging system must detect to recognize it as dial tone.
C  (followed by a number) Indicates that the system is to send a special
feature code to the switch. The C is always followed by a number that
defines how many characters are in the special feature code. For
example, if 550 is the special feature code to activate intercom paging, a
C3 would be entered in the dialing code string for intercom paging.
T  Tells the switch to use DTMF dialing.
M  Tells the switch to use MF dialing.
P  Tells the switch to use Pulse dialing.
 Do not use M 
or P 
unless required by the switch. Once used, all calls
continue to be dialed using multifrequency or pulse dialing until you shut
down the messaging system.
 Codes within the Custom Transfer Code must be followed by a D 
for call
progress or an N 
for no call progress. Otherwise, the codes are ignored.
 If a release code is required on a busy, no answer, or connect, an R 
must
follow the D
. The R 
instructs the switch to get the code to connect or
appropriate release code. If a release code is required for a connect, the code
should immediately follow the R in the Custom Transfer Code. For example, if
a switch required a 1 to be dialed before the extension to transfer the call as
DID with call progress, the Custom Transfer Code would be &C11XDR
.
 
 Related Parameters/Features If the Custom Transfer Code is deleted, the system looks for a Transfer Prefix
Code. If neither is defined, the system uses a default that performs a hook
flash, pauses, dials the extension number with call progress, and then looks
for the appropriate release code.
 If the Custom Transfer Code includes an R
, the switch looks for the
appropriate release code. Release codes allow the system to pull calls back
from the switch for routing. There are basic release codes for no answer and
busy, and feature-specific release codes for call screening, call waiting,
intercom paging, and message indicators. If no release codes are defined, the
system uses an ampersand.
 If the Custom Transfer Code does not include an R
, a flash hook is used.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 16
 Default
 &,XDR
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Call Transfer Parameters
 
Number of
Seconds to
Delay before
Transferring  This parameter defines the number of seconds the messaging system is off
hook after receiving a call before it sends the transfer code to the switch.
 
 When/How to Use The default should be adequate for most systems. I you experience call
transfer problems, however, try increasing this parameter.
 
 Related Parameters/Features None. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-61
 
 If Set Too High Increasing this parameter should not adversely affect messaging system
performance. However, the higher you set this parameter, the longer the
caller waits to be transferred.
 
 If Set Too Low On some switches, a slight delay may be required.
 
 Min
 0
 Max
 9
 Default
 0
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 No
 
  Call Transfer Parameters
 
Transfer Release
Code when Busy  This parameter defines the series of commands required for the messaging
system to pull a call back from the switch when the switch receives a busy on
an attempted transfer.
 
 When/How to Use If the switch requires this code, the system automatically enters it when the
Integrator utility is run for the switch.
 This code is either hard-coded or programmable, depending on the switch. It
is recommended that you do not change this parameter without speaking to a
technical support representative. If you do modify this parameter, write down
the original code in case you need to reenter it.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 
 Related Parameters/Features None.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 &,
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Call Transfer Parameters
 
Transfer Release
Code when No
Answe r  This parameter defines the series of commands required for the messaging
system to pull a call back from the switch when the switch receives no answe
r
on an attempted transfer.
 
 When/How to Use If the switch requires this code, the system automatically enters it when the
Integrator utility is run for the switch.
 This code is either hard-coded or programmable, depending on the switch. It
is recommended that you do not change this parameter without speaking to a
technical support representative. If you do modify this parameter, write down
the original code in case you need to reenter it.
 The minimum and maximum for this parameter refer to the allowed length of
the entry, not an actual value.
 
 Related Parameters/Features None. 
						

							13. Setting Up the System
Implementation and Service Manual  System Setup Parameters List13-62
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 0
 Max
 15
 Default
 &,
 Requires Restart
 No
 Switch-Dependent
 Yes
 Set by Integrator
 Yes
 
  Call Transfer Parameters
 
Permit Voice Mail
After a Busy or
No Answer  This parameter determines if callers can leave a voice-mail message for a
subscriber whose extension is busy or unanswered.
 If you disable this parameter, callers are able to try another extension or
transfer to the operator only when an extension is busy or unanswered. The
system will not voice the option to leave a voice-mail message.
 
 When/How to Use If you have a live operator, but use the Automated Attendant for overflow,
disabling this parameter forces callers who came in through the Automated
Attendant to go to the operator for routing to voice mail, if the extensions they
enter are busy or unanswered.
 You may want to disable this parameter if you do not have a live operator, but
you want callers to busy or unanswered extensions to leave messages in an
operator’s mailbox, instead of in the subscribers’ mailboxes. The operator can
then distribute the messages to the appropriate voice mailboxes. For this
application, enable call blocking to Default (voice mail) for the operator
mailboxes.
 
 Related Parameters/Features This parameter is only relevant when the system attempts to transfer a caller
and the extension is busy or unanswered. It does not disable the voice-mail
feature as a whole. Callers can still be blocked or manually transferred to
voice mail.
 If Enable Automated Attendant is disabled, this parameter is irrelevant, as the
system does not attempt to transfer callers to extensions.
 
 If Set Too High Not applicable.
 
 If Set Too Low Not applicable.
 
 Min
 —
 Max
 —
 Default
 Yes
 Requires Restart
 No
 Switch-Dependent
 No
 Set by Integrator
 No
 
  Call Transfer Parameters
 
Flash Time
Interval
(FLINTVL)  This parameter defines the length of time, in 10 millisecond units, that the
hookswitch must be depressed for the switch to recognize it as a flash hook.
 
 When/How to Use If the switch requires a specific flash time interval, it is automatically entered
when the Integrator utility is run for the switch.
 If this parameter is blank, the system default of 50 (half a second) is used.
This default should be sufficient for most switches.