Lucent Technologies Octel 100 Implementation And Service Manual

							17. W orking with V-Trees
Implementation and Service ManualO pening a V-T ree 17-43
Opening a Mailbox V-Tree
Use this procedure to open a V-Tree that is assigned to a mailbox. You can open a
mailbox V-Tree using Visual V-Tree or Visual Architect ,ev en if the V-Tree was created
using the phone interface.
To open a mailbox V-Tree:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the number of the mailbox containing the V-Tree you want to open, then click
Edit. The Mailbox Entry dialog box displays the mailbox information.
 
4.  Under Edit, click Visual V-Tree. Visual V-Tree or Visual Architect starts, and the
V-Tree assigned to the mailbox displays.
Copying a V-Tree File to a Mailbox
Use this procedure to copy a V-Tree file to a mailbox, using Visual Architect. This allows
you to assign a V-Tree to a mailbox without hav ing to create the V-Tree specifically for
that mailbox. Once a V-Tree file is copied to a mailbox, you can edit the mailbox V-Tree. 
						

							17. W orking with V-Trees
Implementation and Service ManualO pening a V-T ree 17-44
Before you copy a V-Tree file to a mailbox, it is important to v erify that the system does
not already hav e prompts or fax documents with the same numbers as prompts or fax
documents in the V-Tree you are copying. If duplicate numbers are found, the system
automatically renames the prompt or fax document in the new V-Tree to the next
available prompt or fax document number. You will then be required to edit the new V-
Tree to specify the new prompt or fax document number. Note that this automatic
renumbering occurs ev en if the two prompts or documents are the same.
To v erify that no prompts with the same number as prompts in the new V-Tree exist,
compile a list of prompts used in the V-Tree you are copying and then check the prompts
in the \REC01 - \REC09 directories to v erify that there are no prompts with the same
name. If there are, you should rename the prompt on the new V-Tree and modify the
V Tree before copying it to the mailbox.
To v erify that no fax documents with the same number as fax documents in the new
V Tree exist, compile a list of fax documents used in the V-Tree you are copying and
then check the files in the \FAX00 - \FAX09 directories to v erify that there are no fax
documents with the same name. If there are, you should rename the fax documents on
the new V-Tree and modify the V-Tree before copying it to the mailbox.
To copy a V-Tree file to a mailbox:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the number of the mailbox to which you want to copy a V-Tree file, then click
Edit. The Mailbox Entry dialog box displays the mailbox information.
 
4.  Under Edit, click Visual V-Tree. Visual Architect starts, and the current V-Tree for the
mailbox displays. If the mailbox does not currently hav e a V-Tree, a blank V-Tree
displays.
5.  From the File menu, select Import. A confirmation dialog box displays. Note that this
dialog box displays ev en if a V-Tree has not been created for the mailbox. 
						

							17. W orking with V-Trees
Implementation and Service ManualO pening a V-T ree 17-45
6.  To confirm that you want to replace the existing V-Tree with a V-Tree from a file,
click Yes. The V-Tree Import dialog box displays.
 
7.  Select the V-Tree file that you want to copy to the mailbox, then click OK. The
V-Tree is copied from the V-Tree file to the mailbox.
8.  To close Visual Architect, select Exit from the File menu. The Mailbox Entry dialog
box displays. Note that Visual Architect automatically sav es the V-Tree as you copy
the V-Tree to the mailbox.
9.  Activ ate the V-Tree for the mailbox. For additional information, see the topic,
Activ ating a V-Tree for a Mailbox, earlier in this chapter.
10.  To close the Mailbox Entry dialog box, click OK. The V-Tree is activ e on the system
and the main system window displays.
11.  Call into the system and access the mailbox to v erify that the V-Tree is activ ated
correctly and each prompt and option work appropriately. If the V-Tree is not
functioning correctly, open the V-Tree and make the necessary changes.
Opening a V-Tree File from Outside a Mailbox
Use this procedure to open a V-Tree file to v iew or edit. This feature allows you to edit a
V-Tree without assigning it to a mailbox. You must hav e the Visual Architect Dev eloper’s
Toolkit installed to open a V-Tree file.
To open a V-Tree file from outside a mailbox:
1.  Start the messaging system, if it is not running.
2.  Open an OS/2 window.
3.  From the C:\ prompt, type CD CVR 
then press . 
						

							17. W orking with V-Trees
Implementation and Service ManualSaving a V-Tree 17-46
4.  From the \CVR prompt, type VTREE 
then press . Visual Architect starts,
and a blank V-Tree displays.
 
5.  From the File menu, select Open. The Open V-Tree dialog box displays.
6.  Select the V-Tree file that you want to open, then click OK. The V-Tree displays.
Saving a V-Tree
The following procedures sav e V-Trees using Visual Architect. Mailbox V-Trees are
automatically sav ed by the system as they are entered. V-Tree files, howev er, must be
sav ed manually. You can:
·  Sav e a mailbox V-Tree to a V-Tree file
·  Sav e a V-Tree file
·  Sav e a V-Tree file to another file
Saving a Mailbox V-Tree to a V-Tree File
Use this procedure to sav e a V-Tree assigned to a mailbox to a V-Tree file. This allows
you to copy the V-Tree to another mailbox, so that you do not hav e to re-create the
V-Tree in another mailbox. 
						

							17. W orking with V-Trees
Implementation and Service ManualSaving a V-Tree 17-47
To save a mailbox V-Tree to a V-Tree file:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the number of the mailbox for which you want to sav e a mailbox V-Tree to a
V-Tree file, then click Edit. The Mailbox Entry dialog box displays the mailbox
information.
 
4.  Under Edit, click Visual V-Tree. Visual Architect starts, and the mailbox V-Tree
displays.
5.  To create the V-Tree file, select Export from the File menu. The Export Options
dialog box displays.
 
6.  Select the export option you want to use:
a. To sav e all of the comments added to the V-Tree actions in the V-Tree file,
select the Copy V-Tree Comments option.
b. To sav e all of the prompts associated with the V-Tree in the V-Tree file, select
the Copy V-Tree Prompts option.
c. To sav e all of the faxes assigned to the V-Tree in the V-Tree file, select the
Copy V-Tree Fax Documents option. 
						

							17. W orking with V-Trees
Implementation and Service ManualSaving a V-Tree 17-48
7.  To sav e the V-Tree with the selected options in the V-Tree file, click OK. The V-Tree
Export dialog box displays.
 
8.  In the Sav e as filename field, enter a name for the file followed by an .OVT file
extension.
9.  In the Driv e field, select the driv e on which you want to sav e the V-Tree.
10.  In the Directory field, select the directory in which you want to sav e the V-Tree.
11.  To sav e the V-Tree with the entered name, driv e, and directory, click OK. The
V-Tree is sav ed, and you can now copy it to another mailbox or copy it for use on
another system. For additional information, see the topic, Copying a V-Tree File to
a Mailbox, earlier in this chapter.
12.  To close Visual Architect, select Exit from the File menu. The Mailbox Entry dialog
box displays.
13.  To close the Mailbox Entry dialog box, click OK. The main system window displays.
Saving a V-Tree File
Use this procedure to sav e a V-Tree file. V-Tree files are not automatically sav ed like
mailbox V-Trees. You must manually sav e the V-Tree file to retain changes you make to
the V-Tree.
To save a V-Tree file:
1.  Open the V-Tree file, if it is not open.
2.  Make the appropriate changes to the V-Tree.
3.  From the File menu, select Sav e. The V-Tree file is sav ed with the new changes.
4.  To close Visual Architect, select Exit from the File menu. Visual Architect closes.
Saving a V-Tree File to Another File
Use this procedure to sav e an existing V-Tree file to another V-Tree file. This allows you
to quickly create a V-Tree file that is similar to an existing V-Tree, without hav ing to
create a new V-Tree (for example, if you only want to make slight modifications to the
V-Tree without ov erwriting the original V-Tree file). 
						

							17. W orking with V-Trees
Implementation and Service ManualSaving a V-Tree 17-49
To save a V-Tree file to another file:
1.  Start the messaging system, if it is not running.
2.  Open an OS/2 window.
3.  From the C:\ prompt, type CD CVR 
then press .
4.  From the \CVR prompt, type VTREE 
then press . Visual Architect starts,
and a blank V-Tree displays.
 
5.  From the File menu, select Open. The Open V-Tree dialog box displays.
 
6.  Select the V-Tree file that you want to open, then click OK. The V-Tree displays.
7.  From the File menu, select Sav e As. The V-Tree Sav e As dialog box displays.
  
						

							17. W orking with V-Trees
Implementation and Service ManualEditing a V-Tree 17-50
8.  In the Sav e as filename field, enter a name for the file followed by an .OVT file
extension.
9.  In the Driv e field, select the driv e on which you want to sav e the V-Tree.
10.  In the Directory field, select the directory in which you want to sav e the V-Tree.
11.  To sav e the V-Tree with the entered name, driv e, and directory, click OK. The
Export Options dialog box displays.
 
12.  Select one of the following export options:
a. To sav e all of the comments added to the V-Tree actions in the V-Tree file,
select the Copy V-Tree Comments option.
b. To sav e all of the prompts associated with the V-Tree in the V-Tree file, select
the Copy V-Tree Prompts option.
c. To sav e all of the faxes assigned to the V-Tree in the V-Tree file, select the
Copy V-Tree Fax Documents option.
11.  To sav e the V-Tree with the selected options in the V-Tree file, click OK. The V-Tree
file is now sav ed under a different name, and you can now modify it or copy it to
another mailbox. For additional information, see the topic, Copying a V-Tree File to
a Mailbox, earlier in this chapter.
12.  To close Visual Architect, select Exit from the File menu. Visual Architect closes.
Editing a V-Tree
Use these procedures to edit an existing V-Tree created using Visual Architect. You can:
·  Edit action information
·  Cut a menu option to the clipboard
·  Copy a menu option to the clipboard
·  Paste a menu option to the clipboard
·  Delete a menu option
W hen editing V-Trees, ensure that the edits you make to the V-Tree are also reflected in
the prompts v oiced by the V-Tree. W hen you edit a menu option, all submenus under
that option are also affected by the edit. For example, if you delete a menu option, all
the submenus that extend from that option are also deleted. 
						

							17. W orking with V-Trees
Implementation and Service ManualEditing a V-Tree 17-51
It is recommended that you deactiv ate the call handling to the V-Tree for the mailbox
before you edit the V-Tree to prev ent callers from accessing a V-Tree that is being
modified.
Editing V-Tree Action Information
Use this procedure to edit the information entered for an action in a V-Tree.
To edit action information:
1.  Open the V-Tree you want to edit.
2.  Double-click the action you want to edit. The corresponding action dialog box
displays.
3.  Make the changes necessary to the action. For additional information, see the topic,
Defining V-Tree Actions, earlier in this chapter.
4.  To sav e the changes, click Sav e. The dialog box closes and the V-Tree changes are
applied.
You can undo the last editing action performed by selecting Undo from the Edit menu or
by clicking the Undo/Redo toolbar button .
If you undo an action, you can restore it by selecting Redo from the Edit menu or by
clicking the Undo/Redo toolbar button. Howev er, you must select Redo before
performing another action; otherwise, the Redo option is not av ailable for that action.
Cutting a V-Tree Menu Option to the Clipboard
Use this procedure to remov e a menu option from a V-Tree menu and place it on the
clipboard so you can paste the option in another location on the V-Tree. W hen you cut a
menu option, all of the prompt numbers, comments, and v ariable information for the
menu option and submenu options are also cut to the clipboard.
To cut a menu option:
1.  Open the V-Tree you want to edit.
2.  Click the menu option you want to cut from the V-Tree. A gray box displays around
the option.
3.  From the Edit menu, select Cut (SHIFT+DEL), or click the Cut toolbar button 
.
A deletion confirmation dialog box displays.
4.  To confirm that you want to cut the menu option and its submenu options and place
it on the clipboard, click Yes. The menu option is cut from the V-Tree and placed on
the clipboard, and a blank menu option displays.
5.  If you close Visual Architect without pasting the cut menu option in the V-Tree, the
menu option is deleted from the system. For additional information, see the topic,
Pasting a V-Tree Menu Option from the Clipboard, later in this chapter. 
						

							17. W orking with V-Trees
Implementation and Service ManualEditing a V-Tree 17-52
Copying a V-Tree Menu Option to the Clipboard
Copying a menu option on a V-Tree allows you to copy an option and all its submenus to
the clipboard. Once copied you can paste this option and its menus in another part of the
V-Tree. W hen you copy a menu option, all of the prompt numbers, comments, and
v ariable information for the menu option and submenu options are also copied to the
clipboard.
To copy a menu option:
1.  Open the V-Tree you want to edit.
2.  Click the menu option you want to copy. A gray box displays around the option.
3.  From the Edit menu, select Copy (CTRL+INS), or click the Copy toolbar button 
.
The menu option is copied to the clipboard.
4.  If you close Visual Architect, the clipboard is automatically cleared of the copy of the
menu option.
Pasting a V-Tree Menu Option from the Clipboard
Use this procedure to paste a menu option in a V-Tree from the clipboard.
To paste a menu option:
1.  Open the V-Tree you want to edit.
2.  Copy or cut the options you want to paste in the V-Tree, if you hav e not already
done so.
3.  Click the blank option to which you want to paste the contents from the clipboard. A
gray box displays around the option.
4.  From the Edit menu, select Paste (SHIFT+INS), or click the Paste toolbar button
. The menu options on the clipboard are pasted to the blank option.
5.  Verify that each action that was pasted is defined appropriately in the V-Tree. For
additional information, see the topic, Defining V-Tree Actions, earlier in this
chapter.
Deleting a V-Tree Option
Use the following procedure to delete a menu option from a V-Tree. Note that, when you
select an option to delete, all actions on submenus under the option are also deleted.
To delete a V-Tree menu option:
1.  Open the V-Tree you want to edit.
2.  Click the menu option you want to delete. A gray box displays around the option.
3.  From the Edit menu, select Delete, or press the Delete key. A deletion confirmation
dialog box displays.