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Lucent Technologies Octel 100 Implementation And Service Manual
Lucent Technologies Octel 100 Implementation And Service Manual
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Octel ® 100 Implementation and Service Manual 585-313-135 Comcode 108504093 101-1753-001, Rev. A Issue 1 November 1999
© Copyright 1999 Octel Communications Corporation, a subsidiary of Lucent Technologies Inc. All rights reserved. All trademarks identified by the ® and ™ are registered trademarks or trademarks respectively of Octel Communications Corporation, a subsidiary of Lucent Technologies. All other trademarks are the properties of their respective owners. The above information is based on knowledge available at the time of publication and is subject to change without notice. Printed in the USA. Notice Ev ery effort was made to ensure that the information in this book was complete and accurate at the time of printing. Howev er, information is subject to change without notice. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there is a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications serv ices. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prev ent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents prov ided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. The manufacturer does not unconditionally warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunications serv ices or facilities accessed, or any charges that result from such unauthorized use. If you purchased the Octel 100 ® system directly from Lucent Technologies Business Communications Systems Div ision or it’s authorized representativ es, please see document 585-313-137 regarding additional security considerations and offers that may be applicable. Federal Communications Commission Statement Part 15: Class A statement. This equipment has been tested and found to comply with the limits for a Class A digital dev ice, pursuant to Part 15 of the FCC Rules. These limits are designed to prov ide reasonable protection against harmful interference when the equipment is operated in a commercial env ironment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.
Industry Canada (ICES-003) Interference Information This Class A digital apparatus meets all requirements of the Canadian Interference- Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Warranty The manufacturer prov ides a limited warranty on this product. Refer to your customer agreement for specific warranty information. Customer Support If you require assistance, contact your authorized representativ e. Ordering Information If you purchased this product directly from Octel Communications Div ision or it’s authorized representativ es, use the following information when ordering additional copies of this manual: Call: Octel Company Store Voice 1-800-416-2835 Fax 1-303-294-3737 Internet: www.octel.com Order: 101-1753-001 Nov ember 1999, Rev A If you purchased this product directly from Lucent Technologies Business Communications Systems Div ision or it’s authorized representativ es, use the following information when ordering additional copies of this manual: Call: Lucent Technologies BCS Publications Center Voice 1-800-457-1235 Fax 1-800-457-1764 International Voice 1-317-322-6791 International Fax 1-317-322-6849 W rite: Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219 Order: Document No. 585-313-135 Comcode 108504093 Issue 1.0, Nov ember 1999 How to Comment on This Manual Use the feedback form located after this section to send your comments and recommendations for changes.
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Implementation and Service Manual T able of Contentsi Table of Contents 1 Implementation and Service Overview ................................................... 1-1 Understanding the Implementation and Serv ice Toolset........................................1-2 Additional Product Information Sources.................................................................1-3 Understanding the User Interface...........................................................................1-3 User Interface Procedures...............................................................................1-3 Keyboard Conventions..................................................................................1-3 Mouse Conventions ......................................................................................1-4 OS/2 Desktop Overview ..................................................................................1-4 OS/2 Windows..............................................................................................1-4 Graphical Objects.........................................................................................1-6 Most Commonly Performed OS/2 Tasks ..........................................................1-6 To open an OS/2 window:.............................................................................1-6 2Determining the Customer’s System Needs........................................... 2-1 Step 1: Complete the Feature Selection Sheet.....................................................2-2 Interpreting the Completed Feature Selection Sheet........................................2-2 Step 2: Complete the System Sizing and Phone Usage Sheets............................2-2 Interpreting the Completed System Sizing Sheet and Phone Usage Sheet.....2-2 Step 3: Consider Additional Hardware Needs........................................................2-5 CPU and Memory.........................................................................................2-5 Monitor .........................................................................................................2-5 Bus and Slots................................................................................................2-5 3½-inch Disk Driv e........................................................................................2-5 CD-ROM Driv e.............................................................................................2-5 Parallel Port..................................................................................................2-5 Voice Boards................................................................................................2-6 Mouse...........................................................................................................2-6 Modem.........................................................................................................2-6 UPS (Uninterruptible Power Supply).............................................................2-6 Printer (Optional)..........................................................................................2-6 Tape Backup (Optional)................................................................................2-6 Brooktrout TruFax Boards (Optional)............................................................2-6 3 Gathering Necessary Information ........................................................... 3-1 Step 1: Complete the Preinstallation Configuration W orksheets............................3-2 Step 2: Agree on a W orksheet Return Date..........................................................3-2 Step 3: Rev iew W orksheet Information.................................................................3-3 Step 4: Understand How and W hen to Use W orksheet Data.................................3-3 4 Understanding the Installation Process ................................................. 4-1 Installation Methodology Steps..............................................................................4-2
T able of Contents Implementation and Service Manual T able of Contentsii 5 Preparing the Hardware ........................................................................... 5-1 Assembling Materials.............................................................................................5-2 Verifying Phone System Readiness.......................................................................5-2 Confirming Dial Tone ......................................................................................5-2 Verifying the Phone System Configuration......................................................5-2 Compiling Phone System Configuration Information........................................5-2 Configuring the Voice Boards ................................................................................5-3 Configuring DIALOG/4, D/4xD, D/42D-NS, D/42D-SX, and D/42D-SL Boards ............................................................................................5-3 Configuring the Fax Boards ...................................................................................5-6 Configuring the Brooktrout TruFax Board ........................................................5-7 Setting the TruFax Board’s Port Address......................................................5-7 Setting the TruFax Board’s Hardware Interrupt Lev el....................................5-8 Installing the Voice and Fax Boards.......................................................................5-8 Installing Ferrite Bead Cable Clamps.....................................................................5-9 Installing the Ferrite Bead Cable Clamps on 2-Cable Boards.........................5-10 Installing the Ferrite Bead Cable Clamps on 4-Cable Boards.........................5-10 Connecting the Telephone Lines..........................................................................5-11 Connecting Dialogic DIALOG/4 and D4xD Boards.........................................5-11 Connecting the Fax Lines....................................................................................5-11 Using the Transfer Method v s. the Non-Transfer Method...............................5-12 Connecting TruFax Boards for the Transfer Method....................................5-12 Connecting TruFax Boards for the Non-Transfer Method............................5-13 Installing the Sentinel..........................................................................................5-14 Installing Serial Integration Hardware...................................................................5-14 Installing and Testing the Uninterruptible Power Supply.......................................5-14 Configuring the IBM V.90 PCI Data/Fax Modem..................................................5-15 Installing the Tape Backup Unit (Optional)...........................................................5-17 Installing and Configuring the External Iomega Ditto Tape Drive....................5-17 Connecting the External Ditto Tape Drive Hardware....................................5-18 Installing the Software for the External Tape Backup Drive..........................5-18 Selecting Files for Tape Backup..................................................................5-22 Setting Up the System for Automatic Backups ............................................5-23 Installing the Iomega Ditto Internal Tape Backup Drive..................................5-25 Installing the Internal Ditto Tape Backup Drive in the PC.............................5-26 Installing the Software for the Internal Tape Backup Drive...........................5-26 Selecting Files for Tape Backup..................................................................5-29 Setting Up the System for Automatic Backups ............................................5-31 Installing a Printer (Optional)...............................................................................5-33 6 Installing the Software ............................................................................. 6-1 Preparing the PC for System Installation...............................................................6-2 Installing OS/2 Warp 4.0........................................................................................6-2 Installing OS/2 Warp Fix Pak 10......................................................................6-6
T able of Contents Implementation and Service Manual T able of Contentsiii Installing the Messaging System Software .............................................................6-6 Verifying Files After Installation ...........................................................................6-11 Sample CONFIG.SYS File ............................................................................6-12 Sample STARTUP.CMD File.........................................................................6-12 Sample RUNVM.CMD File............................................................................6-13 Configuring the System to Support Multiple Languages.......................................6-15 Installing Language Files...............................................................................6-15 Setting Up the System to Prov ide Multilingual Prompts.................................6-17 Setting Up System Mailboxes to Utilize the Multilingual Feature....................6-17 Specifying the Language for a Mailbox..........................................................6-18 Installing and Configuring Remote Management..................................................6-18 Considerations for Using Remote Management.............................................6-18 Installing Remote Management Software Version 4.2....................................6-19 Installing and Configuring Graham Utilities ..........................................................6-23 Installing Graham Utilities..............................................................................6-23 Setting Up the System to Run HPFSDfrg Automatically During System Maintenance..................................................................................................6-24 7 Setting Up the System to Recognize Voice and Fax Boards ................ 7-1 Specifying Dialogic Board Settings ........................................................................7-2 Specifying Settings for Dialogic DIALOG/4 and D/41D Boards........................7-2 Specifying Settings for Dialogic D/42D-SL and D/42D-SX Boards....................7-7 Specifying Settings for the Dialogic D/42D-NS Boards ..................................7-13 Specifying Brooktrout TruFax Board Settings ......................................................7-19 8 Integrating with the Phone System ......................................................... 8-1 Running the Integrator Utility .................................................................................8-2 Understanding Inband Templates..........................................................................8-5 Understanding Inband Template Characters....................................................8-5 Understanding Inband Functions.....................................................................8-6 Understanding Inband Template Rules............................................................8-7 Creating, Modifying, and Deleting Inband Templates.......................................8-8 Inband Template Examples.................................................................................8-10 9 Defining Phone System Signals .............................................................. 9-1 Determining If You Should Run Call Analysis........................................................9-2 Meeting the Requirements to Run Call Analysis.....................................................9-2 Running the Call Analysis Utility ............................................................................9-3 Running Call Analysis in Auto Mode................................................................9-3 Running Call Analysis in Manual Mode............................................................9-5 Re-Running the Call Analysis Utility.......................................................................9-7
T able of Contents Implementation and Service Manual T able of Contentsiv 10 Establishing a Serial Integration ........................................................... 10-1 Running the Serial Integration Utility After Messaging System Installation ...........10-2 Configuring the Serial Integration Utility ...............................................................10-5 Supporting Multiple-Prefix Centrex Systems........................................................10-6 Creating the SMDI.TPT File ..........................................................................10-6 Example SMDI.TPT File .............................................................................10-8 Creating the SMDI.PFX Table .......................................................................10-9 Example SMDI.PFX File ...........................................................................10-11 11 Integrating with an Uninterruptible Power Supply ............................... 11-1 Understanding How UPS Integration W orks.........................................................11-2 Meeting the Requirements for Running the UPS Integration Utility.......................11-2 Running the UPS Integrator Utility .......................................................................11-3 Running UPS Integration After Messaging System Installation.............................11-6 Checking the UPS’s Current Operating State Manually........................................11-9 12 Determining Outdial Strings .................................................................. 12-1 Identifying Local Area Code and Prefixes............................................................12-2 Deleting a Prefix..................................................................................................12-3 Activ ating Dial Plan.............................................................................................12-4 Understanding How Dial Plan W orks...................................................................12-5 13 Setting Up the System ........................................................................... 13-1 Running the System Setup Utility.........................................................................13-2 Sav ing the System Setup Configuration...............................................................13-2 Searching for a Particular System Setup Parameter............................................13-3 Configuring Features and Functions on a System Lev el......................................13-3 System Setup Parameters List.............................................................................13-4 General Parameters (Page 1 of 26)...............................................................13-8 Operator Parameters (Page 2 of 26)............................................................13-13 Inv alid Mailbox Parameters (Page 3 of 26)..................................................13-18 Time/Greetings Parameters (Page 4 of 26).................................................13-19 Message Timing Parameters (Page 5 of 26)................................................13-21 Subscriber Parameters (Page 6 of 26).........................................................13-24 Caller Parameters (Page 7 of 26)................................................................13-30 Networking Parameters (Page 8 of 26)........................................................13-32 NameNet Parameters (Page 9 of 26)...........................................................13-43 Fax Parameters (Page 10 of 26)..................................................................13-44 Fax Extensions(Page 11 of 26)....................................................................13-49 Call Queuing Parameters (Page 12 of 26)...................................................13-51 Intercom Paging Parameters (Page 13 of 26)..............................................13-55 Call Transfer Parameters (Page 14 of 26)...................................................13-58 Call Screening Parameters (Page 15 of 26).................................................13-65 Call W aiting Parameters (Page 16 of 26)....................................................13-68