Lucent Technologies Octel 100 Implementation And Service Manual

							8.  Integrating with the Phone System
Implementation and Service ManualInband Template Examples8-11
Sample Inband Template 1
Sample 1 assigns multiple templates to a single function (Go to Voice Mail). In the
Incoming String and Format column, 5678 is used in the examples to represent the
calling (sending) party, if supplied by the switch; 1234 represents the called (receiv ing
party); and TRNK represents the Trunk ID (the number of the trunk).
Incoming String and Format Template Function
INT Busy
C35678#1234#C3S#R# Go to Voice Mail
INT RNA
C45678#1234#C4S#R# Go to Voice Mail
INT All
C55678#1234#C5S#R# Go to Voice Mail
EXT Busy
C8(TRNK)#1234#C8S#R# Go to Voice Mail
EXT RNA
C9(TRNK)#1234#C9S#R# Go to Voice Mail
Internal Direct Call
C11234#C1R# Auto Login
External Direct Call
C2(TRNK)#C2S#R# Go to Voice Mail
Sample Inband Template 2
Sample 2 allows for a character in the middle of the string that is not a recognized
character. In this case, 
X 
represents the unrecognized character. In the Incoming String
and Format column, 5678 is used in the examples to represent the calling (sending)
party, if supplied by the switch; 1234 represents the called (receiv ing party); and TRNK
represents the Trunk ID (the number of the trunk).
Incoming String and Format Template Function
DND/Forward All
$CFFM234$CFFXR G o to Voic e Mail
Direct Call
$1234$R Auto Login
Busy
$CFB1234$CFBR G o to Voic e Mail
RNA
$CFNA1234$CFNAR Go to Voice Mail 
						

							8.  Integrating with the Phone System
Implementation and Service ManualInband Template Examples8-12
Sample Inband Template 3
Sample 3 prov ides the templates for a Centrex Integration on a system with 4-digit
mailboxes. In the Incoming String and Format column, 5678 is used in the examples to
represent the calling (sending) party, if supplied by the switch; 1234 represents the called
(receiv ing party); and TRNK represents the Trunk ID (the number of the trunk).
Incoming String and Format Template Function
Forward All
F1234(space)5678FR~S Go to Voice Mail
Direct Call
C1234CR Auto Login
Busy
B1234(space)5678BR~S Go to Voice Mail
RNA
N1234(space)5678NR~S G o to Voic e Mail
Forward All
F1234(space)5678FR Go to Voice Mail
Busy
B1234(space)5678BR Go to Voice Mail
RNA
N1234(space)5678NR Go to Voice Mail
Sample Inband Template 4
Sample 4 prov ides the templates for a Merlin Legend on a system with 3-digit
mailboxes.
Incoming String and Format Template Function
External Direct Call
#01#512##Def ault G o to Voic e Mail
Direct Call
#00#234###00#R## Auto Login
Internal Call Coverage
#02#212#234##02#S#R# Go to Voice Mail
External Call Coverage
#03##234##03##R# Go to Voice Mail
Internal Call Coverage
2 digit MB (No source MB)
#02#10#23##02#XX#R# Go to Voice Mail
Internal Call Coverage
3 digit MB (No source MB)
#02#777#234##02#XXX#R# Go to Voice Mail
Internal Call Coverage
4 digit MB (No source MB)
#02#8234#2345##02#XXXX#R# Go to Voice Mail
Leave W ord Calling
 #05#212#234#05? Go to Voice Mail get Mailbox
Message Indicator Refresh
 #06####06### Go to Voice Mail get Mailbox
Maintenance Return to Service
#07####07### Go to Voice Mail get Mailbox
Maintenance Remove from
Service #08##256##08? Go to Voice Mail get Mailbox
PBX is in day mode
#10####10? Go to Voice Mail get Mailbox
PBX is in night mode
#11####11? Go to Voice Mail get Mailbox 
						

							Implementation and Service Manual    Defining Phone System Signals9-1
CHAPTER 9
Defining Phone System Signals
For the messaging system to process calls correctly, it must be able to recognize the
specific signals of the phone system to which it is connected.
Because ring and busy signals can differ between phone systems, you must run a call
analysis program to enable the system to learn the signals. Call Analysis is the only call
analysis program supported for the system.
Procedures in this chapter will help you to:
·  Determine if you should run Call Analysis
·  Meet the requirements for running the Call Analysis utility
· Run Call Analysis
·  Re-run Call Analysis, if necessary 
						

							9. Defining Phone System Signals
Implementation and Service Manual    Determining If You Should Run Call Analysis9-2
 Determining If You Should Run Call Analysis
  In most cases, you must run Call Analysis when you are installing a system. There are
instances, howev er, when you are not required to run it.
  For some phone switches, default tone tables are downloaded when the Integrator utility
is run. In this case, you should not run Call Analysis. See the Configuration Note for the
installed phone switch to determine whether default tone tables are downloaded.
  You must run Call Analysis if:
·  You are installing a new system for which Call Analysis has not already been
run.
·  You are upgrading an existing system.
  You may not need to run Call Analysis if:
·  You are running a special integration, such as a D/42-NS or D/42-SX. Consult
the Configuration Note included with the system to determine if you need to run
Call Analysis for the type of board you are installing.
·  You are adding fax boards to the system. The fax tone table that ships with the
system is the industry-standard tone for a fax machine. If you find that the fax
machine uses tones that do not fall within an acceptable v ariance for the fax
tone standard, contact a technical support representativ e to help you increase
the fax tone v ariance.
  You do not need to run Call Analysis if:
·  You are installing a new system for which Call Analysis has already been run.
·  You are installing a new v oice board in an existing system.
·  You are upgrading to add additional ports to the system.
·  You set up the system to only perform blind transfers.
 
Meeting the Requirements to Run Call Analysis
  Before you run Call Analysis on the system, determine if the system meets the following
requirements:
·  The system has access to at least one extension from the phone system. Access
to two extensions is preferred.
·  The extensions you use to run Call Analysis are not in a hunt or rollov er group.
·  No one can access the extensions used to run Call Analysis while it is running.
·  Auto Answer, Call Forwarding, and Camp-On features are deactiv ated while you
run Call Analysis. 
						

							9. Defining Phone System Signals
Implementation and Service Manual    Running the Call Analysis Utility9-3
Running the Call Analysis Utility
You can run Call Analysis in auto mode or manual mode:
·  W hen you run Call Analysis in auto mode, the v oice board controls the extension
status, which determines whether the line is on or off hook. You must hav e at least
two extensions to run Call Analysis automatically.
·  W hen you run Call Analysis in manual mode, you only need to use one extension,
for which you control the status.
You determine whether Call Analysis is run in auto mode or manual mode when you
specify the channels to use when you start Call Analysis. Depending on the phone
system, you may need to run the Call Analysis utility in a specific mode. For additional
information, consult the switch’s Configuration Note.
Running Call Analysis in Auto Mode
To run Call Analysis in auto mode:
1.  The system automatically launches Call Analysis and displays the Call Analysis for
OS/2 dialog box when you restart the PC after initial messaging system installation.
  
						

							9. Defining Phone System Signals
Implementation and Service Manual    Running the Call Analysis Utility9-4
2.  Click Continue. The system initializes Call Analysis and checks for activ e lines. The
Call Analysis dialog box displays.
The Set Defaults button on the Call Analysis for OS/2 dialog box accesses the Call
Analysis Options dialog box, which controls how Call Analysis is run. Do not change
the default parameters unless instructed to do so by a technical support
representativ e.
3.  In the Channel Out # field, enter the number of the channel you want the system to
call out from for Call Analysis.
4.  In the Channel In # field, enter the number of the channel you want the system to
call for Call Analysis.
5.  Plug an extension into the port you specified in the Channel Out # field.
6.  Plug an extension into the port you specified in the Channel In # field.
7.  In the Phone Number field, enter the extension number of the port connected to the
Channel In #.
8.  To begin Call Analysis, click Start. After you select Start, you cannot stop Call
Analysis. The Call Analysis Status dialog box displays and automatically runs Call
Analysis tests for busy, ring, and fast busy.
 
  W hen the tests are complete, the system displays the message “Call Analysis
Complete.” In most cases, standard analysis passes all tests.
9.  If the analysis tests fail for any or all of the signals, check that the ports are v alid and
re-run Call Analysis in manual mode so that you can control the hook state. If the
analysis fails again, contact a technical support representativ e to help you determine
the problem and guide you through Adv anced Call Analysis, if necessary.
10.  To close the Call Analysis Status dialog box, click OK. The Call Analysis for OS/2
dialog box. 
						

							9. Defining Phone System Signals
Implementation and Service Manual    Running the Call Analysis Utility9-5
11.  To close Call Analysis, click Exit.
12.  Shut down OS/2 and restart the PC.
Running Call Analysis in Manual Mode
To run Call Analysis in manual mode:
1.  The system automatically launches Call Analysis and displays the Call Analysis for
OS/2 dialog box when you restart the PC after initial messaging system installation.
 
2.  Click Continue. The system initializes Call Analysis and checks for activ e lines. The
Call Analysis dialog box displays.
The Set Defaults button on the Call Analysis for OS/2 dialog box accesses the Call
Analysis Options dialog box, which controls how Call Analysis is run. Do not change
the default parameters unless instructed to do so by a technical support
representativ e.
3.  In the Channel Out # field, enter the number of the channel you want the system to
call out from for Call Analysis.
4.  In the Channel In # field, enter 0 to indicate that you are running Call Analysis in
manual mode.
5.  Plug an extension into the port you specified in the Channel Out # field.
6.  In the Phone Number field, enter the number of the extension you want Call Analysis
to dial. Make sure that the phone connected to this extension is not forwarded and
that it does not hav e multiple appearances. 
						

							9. Defining Phone System Signals
Implementation and Service Manual    Running the Call Analysis Utility9-6
7.  To begin Call Analysis, click Start. The Call Analysis Status dialog box displays. The
system begins the test for busy by displaying the message “Make sure that the
phone is busy.”
 
 
8.  Verify that the extension you entered in the Channel In # field is busy by creating a
talk path to another phone. Dialing another number ensures that there is not a tone
change or time-out on the line.
  The system checks for busy by taking the Channel Out # off hook and dialing the
extension you entered in the Phone Number field. After the system establishes the
busy cadence, it runs the test for busy sev en times.
  After the test for busy is complete, the system displays a dialog box with the
message “Please hang up now.”
 
9.  Return the handset and click OK to close the dialog box. The system then begins the
test for ring by displaying the message “Please do not answer phone.”
 
10.  Do not lift the handset while the system is running the test for ring. The system dials
the extension you specified in the Phone Number field approximately eight times to
establish a ring cadence. This test is also run sev en times.
  After the ring test is complete, the system runs the test for fast busy. Unless you
were adv ised by a technical support representativ e to change the Fast Busy option
on the Call Analysis Options dialog box, the system runs the test for fast busy by
dialing an inv alid extension number.
  W hen the tests are complete, the system displays the message “Call Analysis
Complete.” In most cases, standard analysis passes all tests.
  
						

							9. Defining Phone System Signals
Implementation and Service Manual    Re-Running the Call Analysis Utility9-7
11.  If the analysis tests fail for any or all of the signals, check that the ports are v alid and
re-run Call Analysis. If the analysis fails again, contact a technical support
representativ e, who can help you determine the problem and guide you through
Adv anced Call Analysis, if necessary.
12.  To close the Call Analysis Status dialog box, click OK. The Call Analysis for OS/2
dialog box displays.
13.  To close the Call Analysis for OS/2, click Exit.
14.  Shut down OS/2 and restart the PC.
Re-Running the Call Analysis Utility
You may hav e to run Call Analysis again if you entered an incorrect extension or
channel number the first time or if a technical support representativ e adv ises you to
modify Adv anced parameters because the initial analysis failed.
To re-run Call Analysis:
1.  Double-click the Call Analysis icon in the program folder. The Call Analysis for OS/2
dialog box displays.
2.  Click the Clear CA button on the Call Analysis for OS/2 dialog box. The system
prompts you to confirm the clear command.
 
3.  Click OK to clear the prev ious analysis results,. The system deletes the files created
when Call Analysis was prev iously run.
4.  Select Continue from the Call Analysis for OS/2 dialog box. The Call Analysis Status
dialog box displays.
5.  Perform the Call Analysis. For additional information, refer to one of the previous
procedures to run the Call Analysis utility for the voice boards installed in the PC. 
						

							9. Defining Phone System Signals
Implementation and Service Manual    Re-Running the Call Analysis Utility9-8
Notes: