Lucent Technologies Octel 100 Implementation And Service Manual

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-3
3.  Click Backup Files. The Backup Files dialog box displays.
4.  Under Data Files to be Backed Up, select the files you want to back up:
· Mailbox Database Files – Creates a backup of all files in the \CVR1
directory. These files contain information pertaining to system mailboxes,
including subscribers’ new and sav ed message counts.
· Subscriber Greeting Files – Creates a backup of all .GRT files in the
\REC0
n directories that contain prompts recorded by subscribers. The
system only backs up \REC0
n directories (if stored on the C: driv e) that
contain subscriber greetings.
· Message Files – Creates a backup of all .MSG and .TIF files in the \REC0
n
and \FAX0n directories that contain v oice and fax messages left for
subscribers. The system only backs up REC0
n (if stored on the C: driv e) and
\FAX0
n directories that contain subscriber messages.
· Supervisor Prompt Files – Creates a backup of all .SUP and .VXT files
stored in the \REC00 directory that contain prompts recorded by system
managers. The system only backs up the \REC00 directory (if stored on the
C: driv e) if it contains prompts.
5.  Under Destination Driv e, select the driv e to which you want the system to back up
the files.
6.  To begin the backup, click OK. The system prompts you to label a disk and insert the
disk in the disk driv e.
7.  Insert the blank, labeled disk in the driv e you selected in step 5. If you use a disk
with information on it, that information is ov erwritten during the backup.
8.  W hen prompted, press any key to initialize the disk. The OS/2 backup program
launches.
9.  W hen prompted, press  to continue.
10.  As prompted by the system, label and insert a new disk to make a separate backup
of each directory in which the selected files are stored. For example, if you are
backing up subscriber greetings, the system prompts you to insert a new disk for
each REC0
n directory in which .GRT files are stored. The system also prompts you
to insert a new disk for each different type of file you selected or if the current disk
becomes full.
11.  W hen the backup is complete, the Quick Assist dialog box displays.
12.  Click Exit to close Quick Assist. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-4
Using Quick Assist to Restore System Files
The Restore feature allows you to restore backup files you created with Quick Assist.
To restore system files:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the QASSIST icon in the program folder. The Quick Assist dialog box
displays.
 
3.  Click Restore File. The Restore Files dialog box displays.
4.  Under Source Driv e, select the driv e from which you want to restore the Quick Assist
backup files.
Use caution when restoring files to the system. The backup files you restore from the
disk ov erwrite existing files with the same filename.
5.  To restore the files, click OK.
6.  W hen prompted by the system, insert the first backup disk in the selected disk driv e,
then press any key to continue.
7.  W hen OS/2 prompts you to insert the disk in the disk driv e, v erify that it is inserted
and press  to continue.
The system automatically restores all of the files on the disk to the directory from
which they were originally backed up. You cannot restore indiv idual files. The system
displays the date the backup file was created and the driv e to which the files are
being restored and lists each file as it is restored.
8.  If the backup was stored on multiple disks, the system prompts you to insert the
remaining backup disks, as necessary. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-5
9.  W hen the system displays a message that the restore is complete, press any key to
return to the Quick Assist dialog box.
10.  To close Quick Assist, click Exit.
Using Quick Assist to Recover System Files
The Recov er feature allows you to v erify system file integrity and to rebuild certain files
if they become damaged. Recov erable files are those that contain important site-specific
information concerning system mailboxes, subscriber greetings and messages, and
superv isor prompts.
Use recov er whenev er you want to check site-specific system file integrity or whenev er
you suspect file damage. There are four recov ery mode options based on problem
sev erity:
· Verify
· Update partial
·  Update all boxes
·  Rebuild all boxes
It is recommended that you always run the Verify feature first to ensure that an update or
rebuild is warranted.
Verifying File Integrity
The Verify feature allows you to ensure the integrity of the site-specific system files.
W hen you run Quick Assist Verify, the system searches the system’s \CVR1 directory to
v erify that:
·  All messages and greetings indexed to system mailboxes actually exist in the
appropriate \REC0
n and \FAX0n directories.
·  System prompts and scheduled ev ents are accessible.
·  Mailboxes specified in the Attendant Menu dialog box exist on the system.
To verify system file integrity:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the QASSIST icon in the program folder. The Quick Assist dialog box
displays.
  
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-6
3.  Click Recov er Files. The Recov er Files dialog box displays.
 
4.  In the Driv e where \cv r1 files are located field, v erify the driv e displayed in the field
is the driv e where the \CVR1 directory is located.
5.  Under Recov ery Mode, select the Verify option. W hen you run Verify, you do not
need to select Recov ery Options or specify a mailbox to receiv e unattached
messages.
6.  Under Report Options, enter the name of the report you want the system to
generate, if you do not want to accept the default QASSIST.RPT.
7.  Under Report Options, select the Send to File option if you want to create a report
file. W hen you select this option, the system creates a report with the specified
filename in the \CVR1 directory. If you deselect this option, the report is only
av ailable by selecting the View Report option.
8.  To begin the v erification, click Start. The Recov er Status dialog box displays.
 
  The system copies the files in the \CVR1 directory into a directory named
\~REPAIR~. Do not delete the files from the \~REPAIR~ directory until you are
confident the system has corrected any file damage.
  The Searching Directory and Processing Mailbox fields display the directory and
mailbox currently being v erified. The Errors and W arnings fields reflect the
respectiv e number of errors and warnings the system encounters during v erification.
9.  W hen v erify is complete, click OK then click View Report on the Recov er Files
dialog box to display the report. If the system detected errors or warnings during
v erification, the appropriate correctiv e action is suggested in the report. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-7
10.  Click the icon in the upper-left corner of the window and select Close to return to the
Recov er Files dialog box.
11.  To return to the Quick Assist dialog box, click Cancel.
12.  To close Quick Assist, click Exit.
Running a Partial Mailbox Update
The Update (partial) feature allows you to update only those mailboxes that may be
corrupt and to locate any unattached messages. W hen you run Quick Assist in Update
Partial mode, the system:
·  Deletes and rebuilds the index file used for reports by name, search lists, and
directories for system mailboxes.
·  Verifies group distribution lists and V-Trees.
·  Verifies that mailboxes specified in the Attendant Menu dialog box exist on the
system.
·  Creates mailboxes that do not currently exist, but that hav e messages or
greetings indexed to them.
·  Re-establishes links that hav e been broken between subscriber greetings and
mailboxes.
·  Resets subscriber settings for mailboxes (such as extension number and
personal operator) and message notification entries to default v alues, if the
mailbox setting information is damaged.
·  Scans the \REC0
n directories and indexes messages and greetings that are not
already indexed to a mailbox. These messages, as well as comments formerly
attached to the messages, become new indiv idual messages in the mailbox.
Unattached messages are assigned to a default mailbox you specify, unless you
choose to hav e the system delete them.
·  Reschedules stranded network messages.
To perform a partial system mailbox update:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the QASSIST icon in the program folder. The Quick Assist dialog box
displays.
  
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-8
3.  Click Recov er Files. The Recov er Files dialog box displays.
 
4.  In the Driv e where \cv r1 files are located field, v erify that the displayed driv e is the
driv e where the \CVR1 directory is located.
5.  In the Mailbox to receiv e unattached messages field, enter the mailbox in which you
want the system to place messages with inv alid header information. (Unattached
messages with v alid header information are placed in the new message queue of the
receiv ing mailbox.) Messages are only put in this mailbox if the Delete unattached
messages option is disabled.
6.  Under Recov ery Mode, select the Update (partial) option.
7.  Under Recov ery Options, select the Ask before creating a mailbox option if you want
the system to prompt you for confirmation before it creates mailboxes. The system
creates mailboxes when it finds messages or greetings that are linked to a mailbox
number that does not exist. If you deselect this option, the system automatically
creates the mailboxes indicated by the message or greeting links.
8.  Under Recov ery Options, select the Delete unattached messages option if you want
the system to automatically delete unattached messages. If you disable this option,
unattached messages with v alid header information are placed in the mailbox in the
message header, and unattached messages with inv alid header information are
placed in the mailbox you specified in step 5.
9.  In the Report Filename field, enter the name of the report you want the system to
generate, if you do not want to accept the default QASSIST.RPT.
10.  Under Report Options, select the Send to File option if you want to create a report
file. W hen you select this option, the system creates a report with the specified
filename in the \CVR1 directory. If you deselect this option, the report is only
av ailable by selecting the View Report option. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-9
11.  To begin the update, click Start. The Recov er Status dialog box displays.
 
  The system copies the files in the \CVR1 directory into a directory named
\~REPAIR~. Do not delete the files from the \~REPAIR~ directory until you are
confident the system has corrected any file damage.
  The Searching Directory and Processing Mailbox fields display the directory and
mailbox currently being processed. The Errors and W arnings fields reflect the
respectiv e number of errors and warnings the system encounters during the update.
12.  W hen the partial update is complete, you can click Edit Mailboxes to reenter or
modify information that may hav e been lost. The Mailbox Quick Edit dialog box
displays with information for the first mailbox.
  This dialog box includes general identification information about each system
mailbox, including the First and Last Name, Company, and Div ision. The Messages
box displays the number of recov ered New and Sav ed messages.
  You can click the Next and Prev ious buttons to mov e through the mailboxes. Click
Sav e to sav e any edits you make. W hen you finish making any edits, click OK to
return to the Recov er Status dialog box.
13.  Click OK. The Recov er Files dialog box displays.
14.  To display the report, click View Report. If the system detected errors or warnings
during the update, the appropriate correctiv e action is suggested in the report.
15.  W hen you finish v iewing the report, click the window icon in the upper-left corner
and select Close. The Recov er Files dialog box displays.
16.  Click Cancel. The Quick Assist dialog box displays.
17.  To close Quick Assist, click Exit. 
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-10
Running an Update on All Mailboxes
The Update (all boxes) feature allows you to update all system mailboxes.
Use this feature only when recommended during Verify or Update (partial) and only
under the guidance of a technical support representativ e.
W hen you run Quick Assist in Update (all boxes) mode, the system:
·  Deletes and rebuilds the index file used for reports by name, search lists, and
directories for system mailboxes.
·  Verifies distribution lists and V-Trees.
·  Creates mailboxes that do not currently exist but that hav e messages or
greetings indexed to them.
·  Re-establishes links that hav e been broken between subscriber greetings and
mailboxes.
·  Resets subscriber settings for mailboxes (such as extension number and
personal operator) to default v alues, if the mailbox setting information is
damaged.
·  Attempts to re-index all scheduled outbound network messages.
·  Deletes non-network outbound ev ents (message notification, message
indicators) and message confirmation data.
· All messages in mailboxes’ sav ed queues are returned to the new message
queues.
To perform an update on all system mailboxes:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Double-click the QASSIST icon in the program folder. The Quick Assist dialog box
displays.
  
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-11
3.  Click the Recov er File button. The Recov er Files dialog box displays.
 
4.  In the Driv e where \cv r1 files are located field, v erify that the displayed driv e is the
driv e where the \CVR1 directory is located.
5.  Under Recov ery Mode, select the Update (all boxes) option.
6.  In the Mailbox to receiv e unattached messages field, enter the mailbox in which you
want the system to place messages with inv alid header information. Unattached
messages with v alid header information are placed in the new message queue of the
receiv ing mailbox.
7.  Under Recov ery Options, select the Ask before creating a mailbox option if you want
the system to prompt you for confirmation before it creates mailboxes. The system
creates mailboxes when it finds messages or greetings that are linked to a mailbox
number that does not exist. If you deselect this option, the system automatically
creates the mailboxes indicated by the message or greeting links.
8.  In the Report Filename field, enter the name of the report you want the system to
generate, if you do not want to accept the default QASSIST.RPT.
9.  Under Report Options, select the Send to File option if you want to create a report
file. W hen you select this option, the system creates a report with the specified
filename in the \CVR1 directory. If you deselect this option, the report is only
av ailable by selecting the View Report option.
10.  To begin the update, click Start. A confirmation dialog box displays.
11.  To confirm that you want to start the update, click OK. The Recov er Status dialog
box displays.
  
						

							23. Maintaining the System
Implementation and Service ManualPerforming System File Maintenance23-12
  The system copies the files in the \CVR1 directory into a directory named
\~REPAIR~. Do not delete the files from the \~REPAIR~ directory until you are
confident the system has corrected any file damage.
  The Searching Directory and Processing Mailbox fields display the directory and
mailbox currently being processed. The Errors and W arnings fields reflect the
respectiv e number of errors and warnings the system encounters during the update.
12.  W hen the update is complete, you can click Edit Mailboxes to reenter or modify
information that may hav e been lost. The Mailbox Quick Edit dialog box displays
with information for the first mailbox.
 
  This dialog box includes general identification information about each system
mailbox, including the First and Last Name, Company, and Div ision. The Messages
box displays the number of recov ered New and Sav ed messages.
  You can click the Next and Prev ious buttons to mov e through the mailboxes. Click
Sav e to sav e any edits you make. W hen you finish making any edits, click OK to
return to the Recov er Status dialog box.
13.  Click OK. The Recov er Files dialog box displays.
14.  To display the report, click View Report. If the system detected errors or warnings
during the update, the appropriate correctiv e action is suggested in the report.
15.  W hen you finish v iewing the report, click the window icon in the upper-left corner
and select Close. The Recov er Files dialog box displays.
16.  Click Cancel. The Quick Assist dialog box displays.
17.  To close Quick Assist, click Exit.
Rebuilding All Mailboxes
The Rebuild (all boxes) feature allows you to rebuild all system mailboxes.
Use this feature only if the system encounters a problem during an update and only
under the guidance of a technical support representativ e.
W hen you run Quick Assist in Rebuild (all boxes) mode, the system:
·  Deletes all system mailboxes; you cannot select indiv idual mailboxes for
rebuilding.
·  Searches the \REC0
n directories for messages and greetings.
·  Rebuilds those mailboxes for which at least one message or greeting is found in
the REC0
n directories; the system does not rebuild mailboxes that hav e no
messages or greetings indexed to them.