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Lucent Technologies Octel 100 Implementation And Service Manual
Lucent Technologies Octel 100 Implementation And Service Manual
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VISUAL MAILBOX CONFIGURATION WORKSHEETSVM-5
Windows NT Configuration Worksheet
If the Visual Mailbox Voice Fax Server is being connected to a W indows NT network, use this worksheet to properly
configure the NT network for Visual Mailbox installation and to provide to the authorized representative the
information required for a successful Visual Mailbox implemention.
Perform the Following Tasks Before Visual Mailbox Installation:
____ Create the following three directories on the NT server:
____ VISMAIL\VMBOX\DATA–contains the communication data files for the client PCs and the server
as well as the directory lists and names
____ VISMAIL\VMBOX\DATA\BIN–a temporary directory that collects message information for specific
mailboxes before it is sent to client PCs
____ VISMAIL\VMBOX\CLIENT–contains the Visual Mailbox client software
____ From the NT server, create a share for the \\VISMAIL directory that provides Full Control access for Visual
Mailbox users.
____ Create a new account with the user ID VFS_ACCT for the Voice Fax Server and assign the login password
VMBOX to the account.
____ If LAN is using TCP/IP and is not using the Dynamic Host Configuration Protocol (DHCP), assign an IP
address to the VFS PC.
Record the Following Required Information:
1. Record the Voice Fax Server’s assigned NT domain or network workgroup:
(This information is entered in the Domain Name field during Networking Support for OS/2 installation.)
2. Record the NT Server name and the name of the share assigned to the \VISMAIL directory (\\\):
(This information is entered in the NT Network Name field during Networking Support for OS/2 installation.)
If the LAN is using TCP/IP, complete the following steps.
3. Indicate whether the LAN is using DHCP by circling Yes or No: YES / NO
4. Record the I
P address of the v oice fax serv er:
(This information is entered in the IP Address field during Networking Support for OS/2 installation.)
5. Record the subnet mask of the LAN:
(This information is entered in the Subnet Mask field during Networking Support for OS/2 installation.)
6. Record the IP address of the router:
(This information is entered in the Router field during Networking Support for OS/2 installation.)
7. Record the IP address of the domain name server, if
the LAN is using a domain name serv er for host
name resolution
:
(This information is entered in the TCP/IP Domain Name field during Networking Support for OS/2
installation.)
8. Record the IP address of the W INS server:
(This information is entered in the NetBIOS Name Serv er address field during Networking Support for OS/2
installation.)
VISUAL MAILBOX CONFIGURATION WORKSHEETSVM-6 Notes:
Implementation and Service Manual GlossaryG-1 GLOSSARY G Glossary The following glossary definitions will help you to understand the terminology used in this manual.
Glossary Implementation and Service Manual GlossaryG-2 After Hours Greeting A message that greets a caller during non-business hours. AMIS (Audio Messaging Interchange Specification) A communication protocol that allows two messaging systems to communicate with each other. AMIS, Administered A method of addressing an AMIS message that requires a subscriber to enter only the predefined node number of the other messaging system, along with the destination mailbox number. See also Node. AMIS, Casual A method of addressing an AMIS message that requires a subscriber to manually enter the complete telephone number of the other messaging system, along with the destination mailbox number. AMIS Interface Module An optional module that allows subscribers to send and receiv e messages to and from subscribers on other messaging systems that support the AMIS protocol. Archived Message A message sav ed by a subscriber in the subscriber’s mailbox. Audiotext A communications product that enables users to send or receiv e information v ia a telephone connection by using audio input (either v oice or DTMF) with a v oice processing system. Auto Date and Time Voiceback A system feature that automatically v oices the time and date when each new and sav ed message is receiv ed in a subscriber’s mailbox. Auto Forwarding A system feature that automatically forwards a message that has not been listened to after a predetermined amount of time to another specified mailbox. Automated Attendant A system feature that routes phone calls in a manner similar to a receptionist. AutoPrint A system feature that directs fax messages receiv ed in a mailbox to the mailbox’s default fax machine for immediate printing.
Glossary Implementation and Service Manual GlossaryG-3 Automatic Station Login A system feature that allows subscribers immediate access to their mailboxes when they dial into the messaging system from their own extensions. This feature is switch- dependent and is not av ailable on all messaging systems. Beeper Notification A system feature that instructs the messaging system to dial a subscriber’s beeper when a message is receiv ed in the subscriber’s mailbox. See also Message Notification. Business Hours The hours a company is open for business. The messaging system references the business hours specified to determine when to v oice the during- and after-hours greetings. Busy Signal A tone that signals that a phone is in use. Call Blocking A system feature that allows subscribers to route calls directly to their mailboxes without ringing the extensions. Call Forwarding A system feature that routes a call to ring an extension other than that originally entered. A subscriber can use this feature to assure that another subscriber will handle important calls when the original subscriber is unav ailable. Call Handling A system feature that allows subscribers to use default or optional prompts, a V-Tree, or Call Forwarding to route calls to a mailbox immediately, or if the extension is busy and/or not answered. Call Paging See Intercom Paging. Call Progress See Supervised Call. Call Queuing A system feature that allows a caller to hold for a specific extension when that extension is busy. The Call Queuing feature can be set up to inform a caller on hold of their status in the queue and to prov ide the caller with prerecorded music or messages.
Glossary Implementation and Service Manual GlossaryG-4 Call Screening A system feature that allows subscribers to choose whether or not they want to take calls. A caller is prompted to v oice their name, which the system then announces to the subscriber, who can take or refuse the call. If refused, the caller is told there was no answer at that extension and is giv en the option to leav e a message, to transfer to another extension, to transfer to the operator, or to disconnect. Channel Status The activ ity of each port or line; this status displays whether a port is in use or waiting for a ring. Class of Service (COS) A group of system features that is activ ated for one mailbox, or a set of mailboxes. The feature settings within a Class of Serv ice determine a mailbox owner’s access to system options and features (such as long distance outcalling and call screening). There are 25 predefined Classes of Serv ice set up on the system. You can also set up custom Classes of Serv ice. Default Operator See Personal Operator. Delivery Options System options that allow a message sender to designate a message for future deliv ery or as a priv ate, urgent, or listen-only message. Destination System A remote AMIS- or OctelNet-compatible messaging system to which an AMIS or OctelNet message is to be deliv ered. Dial by Name A system feature that allows a caller to access a subscriber’s extension by entering the letters in the subscriber’s last name. Dial Tone A constant tone used on telephones as a signal that the equipment is ready to accept a phone number pulse or DTMF information. DID A PBX feature that allows an outside caller to dial a specific extension within the phone system without the assistance of an attendant. Dispatch The action of sending a message to an AMIS- or OctelNet-compatible messaging system. A subscriber can assign a message to one of three dispatch options: Economy, Standard, and Priority. These options dictate when messages queued for dispatch are sent to destination systems.
Glossary Implementation and Service Manual GlossaryG-5 Distribution List A group of mailbox numbers collectiv ely identified by one, unique number. By using this feature, subscribers can send messages to multiple mailboxes at once by simply entering one distribution list number, instead of the mailbox number of each intended recipient. A Distribution List may include, as an entry, another distribution list number. See also Global Group List and Personal Group List. DTMF Dual Tone Modulated Frequency—“Touch-Tone.” The two distinct frequencies emitted when a digit on a push-button phone is pressed. Economy Dispatch A dispatch option prov ided to subscribers sending messages to AMIS- or OctelNet- compatible messaging systems. A message marked Economy is held in an Economy queue and dispatched during a time frame that is usually an off-peak phone rate period. Envelope Information A system feature that prov ides a message recipient with the date and time a message was sent, who sent it, the length of the message, and whether the message was designated for future deliv ery or as a listen-only, priv ate, or urgent message. Extended Password Security A system security feature used with v ariable-length passwords that requires a subscriber to press the key after entering the mailbox password. Failed Login Notification A system feature that notifies the subscriber when one or more unsuccessful attempts are made to log into the mailbox. Fax Mail A system feature that allows a caller accessing a subscriber mailbox to send a fax to that mailbox. The caller must be placing the call from a fax machine. The subscriber can v iew and print the fax using a v ariety of system options. Fax Retrieval A system feature that allows callers accessing a V-Tree to request that av ailable documents be faxed to them at the fax machine of their choice. Fax Solution The module that includes the fax-retriev al and fax-mail features. Folders Subscriber-defined headings in a mailbox under which a subscriber can efficiently classify and sav e v oice and fax messages.
Glossary Implementation and Service Manual GlossaryG-6 Follow-Me-Forward A system feature that allows subscribers to forward messages receiv ed in their mailboxes to a mailbox on an AMIS- or OctelNet-compatible v oice mail system. Also referred to as Network Message Forwarding. Force Shutdown A method of shutting down the messaging system by which all ports, both idle and occupied, are immediately disabled and activ e calls are terminated. Future Delivery A system feature that sav es a recorded message for deliv ery at a subscriber-specified future time. Global Group List A system feature that prov ides each subscriber with two system-generated distribution lists (one containing all mailboxes assigned to the same company as the subscriber, and the other containing all mailboxes assigned to the same div ision as the subscriber). Up to ten additional distribution lists can be defined by the system manager. Greeting An announcement that a caller hears after dialing the company’s phone number or a subscriber’s extension. Greeting by Port A system feature that plays specific greetings for incoming calls to certain ports. This feature enables sev eral businesses in an office complex to share one messaging system and still greet calls with unique office greetings. Guest Mailbox A mailbox, created under the sponsorship of a system subscriber, that allows non- subscribers limited system access. Holiday Greeting A message that greets callers on dates specified as holidays—i.e., days the office is closed. Inbound Port A port defined in System Setup to accept incoming calls. Integration The ability to link a messaging environment to a PBX.
Glossary Implementation and Service Manual GlossaryG-7 Intercom Paging A system feature that allows a caller to page a subscriber who does not answer at their extension. Intercom Paging is not av ailable to callers reaching an extension that is busy. Also referred to as Call Paging. Intercom Redirect A system feature that allows a paged subscriber to alert the system of an alternate extension or mailbox number to which the call should be transferred. Keypad Prompt Recording Functions A technique by which a system manager can record prompts to be v oiced by the system. Language Selection A system feature that allows callers to a multilingual messaging system to select their language choice for system prompts. Listen-Only Message A message that can only be listened to and possibly rev iewed, depending on System Setup settings. A listen-only message cannot be sav ed, skipped, copied, or auto- forwarded to another subscriber. Log In To enter a password to access a messaging system mailbox, or to access menus and features av ailable through the messaging systems screen interface. Mailbox A system destination from which a subscriber can access many messaging system functions, and store new and sav ed messages sent to the subscriber. A mailbox number may or may not be the same as the corresponding extension number. Mailbox Lock-Out A system feature that locks a subscriber’s mailbox when a specified number of consecutiv e login attempts fail. Message A v ocal communication recorded into a subscriber’s mailbox by another subscriber or an outside caller. Messages can also include faxes. Message Confirmation A system feature that enables a subscriber to determine if another subscriber has receiv ed a certain message. A message is considered “confirmed” when the intended recipient has listened to or skipped it. Message confirmation information includes the recipient’s name, the date and time the message was sent, and when the subscriber listened to or skipped it.
Glossary Implementation and Service Manual GlossaryG-8 Message Indicator The indicator (such as a light or LED display) on a telephone that notifies a subscriber of a message. A message indicator turns off as soon as a subscriber accesses the new message queue, ev en if the subscriber does not listen to messages in the queue. Message Locator A system feature that allows a mailbox owner to scan messages in the new message queue for entries from a particular local subscriber. Message Notification A system feature that instructs the messaging system to call a subscriber at a specified number when a message is receiv ed in the subscriber’s mailbox. Message notification attempts are halted as soon as the subscriber accesses the new message queue in the mailbox, ev en if the subscriber does not listen to messages in the queue. Also referred to as Outcalling. Message Recovery A system feature that allows subscribers to recov er messages they accidentally delete during the current call to the system. Multiple Message Capability A system feature that allows an outside caller to leav e more than one v oice message per call. Name Prompt A prompt, containing only a subscriber’s name, that the system inserts into many of its v oice phrases—for example, “John Smith.” Network Message Forwarding See Follow-Me-Forward. Node A number assigned to represent the telephone number of a remote site supporting OctelNet or AMIS. To dispatch a message to a site with an assigned node number, a subscriber enters both the node number and the destination mailbox number after pressing to record and send a message. Non-Subscriber A person who calls into the messaging system and does not hav e an assigned mailbox. OctelNet A full-featured communication protocol that allows two messaging systems that support OctelNet to communicate with each other. Also referred to as Octel Analog Networking.