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Lucent Technologies Octel 100 Implementation And Service Manual
Lucent Technologies Octel 100 Implementation And Service Manual
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13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-63 Related Parameters/Features This parameter determines the length of the flash hook for any codes that include an ampersand, such as release codes. If Set Too High If this parameter is set too high, the phone system may misinterpret the flash hook as a hang-up. If Set Too Low If this parameter is set too low, the phone system may not recognize the flash hook. Min 0 Max 30000 Default 50 Requires Restart No Switch-Dependent Yes Set by Integrator Yes Call Transfer Parameters Pause Interval for Comma in Dial String (PAINTVL) This parameter defines the duration of the pause, in 10 milliseconds units, represented by a comma in a dialing string. W hen a comma displays in a dialing string, the voice board waits the value of PAINTVL before sending th e next character in the dialing string. When/How to Use This parameter is set when the Integrator utility is run If this parameter is blank, the system default of 200 (two seconds) is used. This default should be sufficient for most switches. Related Parameters/Features This parameter determines the length of the pause for any codes that include a comma, such as release codes. If Set Too High Setting this parameter higher should not adversely affect messaging system operation. If Set Too Low The switch may not recognize the pause. Min 0 Max 30000 Default 200 Requires Restart No Switch Dependent No Set by Integrator Yes Call Transfer Parameters Inter-Digit Delay Time (TONEDLY) This parameter defines the delay, in 10 millisecond units, between characters such as digits and commas in a dialing string necessary for the switch to recognize them. This parameter only applies to transfers or outcalls. When/How to Use If this parameter is blank, the system default of 8 is used. This default should be sufficient for most switches. Related Parameters/Features None. If Set Too High If this parameter is set too high, the switch may fail to recognize DTMF. In addition, OctelNet sessions may fail. If Set Too Low If this parameter is set too low, the switch may not recognize the pause. Min 0 Max 30000 Default 8 Requires Restart No Switch-Dependent No Set by Integrator No
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-64 Call Transfer Parameters Duration Time of Valid DTMF (TONELEN) This parameter defines the minimum duration, in 10 millisecond units, of DTMF digits for them to be recognized by the switch. This parameter applies only to transfer and outcalls. The TONELEN required for the switch is automatically entered when the Integrator utility is run for the switch. Related Parameters/Features Parameter G72 in the SET_UP.CFG file controls TONELEN for OctelNet. If you are using OctelNet, set this parameter to 8. If Set Too High Setting this parameter higher should not adversely affect messaging system operation. If Set Too Low If this parameter is set too low, the switch may not recognize the digits. Min 0 Max 30000 Default 8 Requires Restart No Switch-Dependent Yes Set by Integrator Yes Call Transfer Parameters Third-Party Transfer (Start) Code This parameter defines the code required for the Visual Mailbox voice fax server to place a subscriber’s messaging extension on hold when performing an unsupervised transfer when using the dialer or immediate call. This parameter only applies to messaging systems that support Visual Mailbox. When/How to Use If the switch requires this code, the system automatically enters it when the Integrator utility is run for the switch. If this code is incorrect, the switch may misinterpret it as a double flash hook or a hang up, and the call will not be transferred. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-65 Call Transfer Parameters Third-Party Transfer (End) Code This parameter defines the code required for the Visual Mailbox voice fax server to be released from a conference between the switch, the voice fax server, and a subscriber’s extension after a blind transfer is initiated when using the dialer or immediate call. This parameter applies only to messaging systems that support Visual Mailbox. When/How to Use If the switch requires this code, the system automatically enters it when the Integrator utility is run for the switch. If this code is incorrect, the switch may misinterpret it as a double flash hook or a hang up. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes Call Screening Parameters (Page 15 of 26) The Call Screening parameters define the call screening release codes for the switch. These release codes enable the messaging system to either pull the call back from the switch after a no answer, a busy, or a reject, or to release the call to the switch on an accept for call screening. If the switch uses call screening release codes, they are automatically entered for you when the Integrator utility is run for the switch. Do not modify the release codes unless instructed to do so by a technical support representativ e. If the release codes are not defined, the messaging system uses an ampersand. Call screening is av ailable only on messaging systems using superv ised transfers. Call screening must be enabled on the Class of Serv ice and Subscriber Settings dialog boxes for subscribers to hav e access to the feature. If you disable the Enable Automated Attendant parameter on the General tab in System Setup, call screening is not av ailable on the messaging system and the Call Screening parameters are dimmed. Call Screening Parameters Release Code When Busy This parameter defines the release code required to pull the call back from the switch when a busy response is received at the subscriber’s extension for a call screening attempt. After the messaging system retrieves the call, it informs the caller that the line is busy and voices the available options.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-66 When/How to Use The Release Code W hen Busy is defined, if required, when the Integrator utility is run for the switch. You should not need to modify this parameter after it is set by Integrator. This release code is hard-coded for some switches and programmable on others. If you choose to modify this parameter, it is recommended that you write down the original code in case you need to reenter it. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default &, Requires Restart No Switch-Dependent Yes Set by Integrator Yes Call Screening Parameters Release Code When No Answer This parameter defines the release code required to pull the call back from the switch when no answer is received at the subscriber’s extension for a call screening attempt. After the system retrieves the call, it informs the caller that there was no answer and voices the available options. When/How to Use The Release Code W hen No Answer parameter is defined, if required, when the Integrator utility is run for the switch. You should not need to modify this parameter after it is set by Integrator. This release code is hard-coded for some switches and programmable on others. If you choose to modify this parameter, it is recommended that you write down the original code in case you need to reenter it. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default &, Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-67 Call Screening Parameters Release Code When Reject This parameter defines the release code required to pull the call back from the switch when the subscriber rejects the call during a call screening attempt. After the messaging system retrieves the call, it informs the caller that there was no answer and voices the available options. When/How to Use The Release Code W hen Reject parameter is defined, if required, when the Integrator utility is run for the switch. You should not need to modify this parameter after it is set by Integrator. This release code is hard-coded for some switches and programmable on others. If you choose to modify this parameter, it is recommended that you write down the original code in case you need to reenter it. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default &, Requires Restart No Switch-Dependent Yes Set by Integrator Yes Call Screening Parameters Release Code When Transfer This parameter defines the code required to release the call to the switch when a subscriber redirects a call screening request. When/How to Use The Release Code W hen Reject parameter is defined, if required, when the Integrator utility is run for the switch. You should not need to modify this parameter after it is set by Integrator. This release code is hard-coded for some switches and programmable on others. If you choose to modify this parameter, it is recommended that you write down the original code in case you need to reenter it. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default &, Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-68 Call Waiting Parameters (Page 16 of 26) The Call W aiting parameters determine how the messaging system dispatches call waiting attempts. Call waiting notifies the subscriber of another incoming call when the subscriber is on the line by sounding a tone ov er the subscriber’s handset or intercom. Call waiting is a system-wide feature and cannot be activ ated or deactiv ated for indiv idual mailboxes. W hen Enable Automated Attendant is disabled, the Call W aiting parameters are dimmed. Call Waiting Parameters Call Waiting Code This parameter determines the code the messaging system dials to instruct the switch to activate call waiting. When/How to Use The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features The system dials the Transfer Prefix or the Custom Transfer Code, if defined, to transfer the call to the desired extension. If the extension is busy, the system places the call on hold, then dials the Call W aiting Code to activate the call waiting feature. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator No Call Waiting Parameters Number of Attempts for Call Waiting This parameter specifies the number of times the messaging system attempts to notify a subscriber of an incoming call before returning a busy or no answer condition to the caller. When/How to Use Set this parameter to a value greater than 0 if you want to use Call W aiting. Related Parameters/Features None. If Set Too High If this parameter is set too high, the system ports activating call waiting are tied up for Call W aiting instead of calls. If Set Too Low Not applicable; the default value is the minimum allowed for this parameter. Set this parameter to 0 to disable call waiting. Min 0 Max 9 Default 0 Requires Restart No Switch-Dependent No Set by Integrator No Call Waiting Parameters Release Code for Call Waiting This parameter determines the code the messaging system dials to retrieve the call from hold after the call waiting is activated.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-69 When/How to Use The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features The system dials the Release Code for Call W aiting after the Call W aiting Code to take control of the call. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator No Outbound Dialing Parameters (Page 17 of 26) The Outbound Dialing parameters define the standards that allow the messaging system to perform outcalls through the switch. Messaging system features that require outbound dialing are message notification, OctelNet, AMIS, message indicators, and wake-up calls. Outbound Dialing Parameters Code for Accessing an Outside Line This parameter defines the code required by the switch to access an outside line. This code is used by the messaging system to obtain an outside line for outbound dialing operations (message notification, message indicators, and wake-up calls) when the length of the destination phone number equals or exceeds the Number of Digits in Local Telephone Number. The system also uses this code for network messaging (OctelNet, AMIS) when no Network or Node Prefix is defined, regardless of the length of the destination phone number. When/How to Use This parameter is set when the Integrator utility is run for the switch. This code consists of the number you normally press to dial an outside line on the phone system, usually followed by a comma to instruct the switch to wait momentarily before dialing the number. For most phone systems, the default, 9, is used. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features If the Code for Accessing an Outside Line is not properly defined, the system will not be able to execute outcalls. The Network Prefix or Node Prefix parameters override the Code for Accessing an Outside Line for network (OctelNet, AMIS) outcalls. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 16 Default 9, Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-70 Outbound Dialing Parameters Number of Digits in Local Telephone Number This parameter defines the number of digits in telephone numbers in the local dialing area. When/How to Use In the United States and Canada, the default of 7 is normally used. In other countries, however, the number of digits may be different. Related Parameters/Features Dial Plan is used only when the destination number exceeds the Number of Digits in Local Telephone Number. The system only uses the Code for Accessing an Outside Line for numbers that are equal to or greater than the length of Number of Digits in Local Telephone Number. The Custom Message Delivery Code is used for Message Notification and Fax delivery when the length of the destination number is less than the Number of Digits in Local Telephone Number. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 11 Default 7 Requires Restart No Switch-Dependent No Set by Integrator No Outbound Dialing Parameters Maximum Rings Before No Answer (RINGS) This parameter defines the number of rings the messaging system will listen to before assuming a no answer. This parameter is used only for outdial operations. When/How to Use The default should be adequate for most systems. If you find that the switch is routinely pulling calls back, however, try lowering this parameter. Related Parameters/Features This parameter is used only if the system is supervising calls. The Maximum Rings field on the Class of Service dialog box, which controls the number of rings that is considered a no answer for both outcalls and internal transfers, can override this parameter on a class-of-service basis. Do not confuse this parameter with the Ring Count parameter on the Port Parameters tab. Ring Count determines the number of rings each port must hear before it answers an inbound call. If Set Too High If you set this parameter higher than the number of rings the switch regards as a no answer, the call might go back to the switch. If Set Too Low If this parameter is set too how, call progress may fail. Min 0 Max 99999 Default 5 Requires Restart No Switch-Dependent No Set by Integrator No
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-71 Outbound Dialing Parameters Use DialPlan Database This parameter determines whether the Dial Plan utility is used to determine the correct dialing sequence for the following outcall operations: · OctelNet · Adm inistered AMIS · Network replies · Delivery of Fax Retrieval requests When/How to Use Dial Plan compares destination phone numbers to the Dial Plan database to determine whether the numbers are local. If a match is found, the last seven digits, but not the area code, are dialed. If the numbers do not match identified local prefixes, the entire num ber is dialed. For network replies to long distance numbers within the country, Dial Plan also determines whether the Long Distance Access Code is inserted in the dialing string. If you enable this parameter, you must configure the Dial Plan utility. Related Parameters/Features Dial Plan is only used when the length of the destination number is equal to or greater than the Number of Digits in Local Telephone Number. Make sure that you enter the Long Distance Access Code on the Networking tab to ensure that network replies are dialed properly. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default No Requires Restart No Switch-Dependent No Set by Integrator No Outbound Dialing Parameters Time to Wait for Possible Incoming Call (SCHDWAIT) This parameter defines the amount of time, in 10 millisecond units, that the messaging system waits for dial tone to be recognized before initiating a scheduled outbound event on a port. SCHDW AIT starts as soon as the port comes off hook. If the system detects dial tone within the SCHDW AIT limit, it immediately initiates the outbound event. The system recognizes dial tone by detecting continuous energy for the length of time specified by the DTONW AIT parameter on the Message Delivery tab. DTONW AIT must be recognized within the SCHDW AIT time frame. If the system does not recognize dial tone within SCHDW AIT, it assumes that there is an incoming call and does not initiate the outbound event. In this case, the system answers the call and places it at the main greeting. While this parameter does not prevent call collision, it does prevent the loss of outbound events due to call collision. If call collision does occur, however, the inband information for the incoming call may be lost. When/How to Use This parameter is set when the Integrator utility is run for the switch. If you find that outbound events are routinely not occurring as scheduled, try increasing this parameter. If you set this parameter to 0, the system does not look for dial tone before starting an outbound event. If a port is not a dedicated outbound port, call collision can occur if an inbound call arrives at the port at the same time that
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-72 the system takes the port off hook for an outbound event. W hen this happens, the outbound event may be lost. Related Parameters/Features If a port is dedicated to Outbound on the Port Parameters tab, the system does not use SCHDW AIT for that port. The DTONW AIT parameter on the Message Delivery tab determines the amount of continuous energy the system must detect to recognize it as dial tone. If Set Too High If call collision occurs and SCHDW AIT is set high, an inbound caller may experience a delay before hearing the main greeting, as the system will wait the entire length of SCHDW AIT before determining there is an inbound call. If Set Too Low If you set this parameter lower than DTONW AIT, the system will not be able to reach DTONW AIT within SCHDW AIT. Consequently, the system will not initiate the outbound events. Min 0 Max 9999 Default 500 Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Message Delivery Parameters (Page 18 of 26) The Message Deliv ery parameters determine how the messaging system dispatches message notification attempts and deliv ers faxes to fax machines on internal extensions. Message Delivery Parameters Custom Message Delivery Code This parameter specifies the series of digits the messaging system must dial for message notification attempts and fax delivery to internal phone and fax numbers, respectively. When/How to Use This parameter is set by Integrator, if required by the switch. The system inserts the Custom Message Delivery Code, when defined, in the dialing string before the phone number for message notification or the fax destination phone number. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features If the phone number for message notification is equal to or greater than the Number of Digits in Local Phone Number, the Code for Accessing an Outside Line is used instead of the Custom Message Delivery Code. If the destination fax phone number is equal to or greater than the Number of Digits in Local Phone Number, the Fax Prefix Code is used instead of the Custom Message Delivery Code. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes