Lucent Technologies Octel 100 Implementation And Service Manual

							6. Installing the Software
Implementation and Service ManualConfiguring the System to Support Multiple Languages6-15
Configuring the System to Support Multiple Languages
The messaging system supports up to fiv e languages. Configuring a system for multiple
languages inv olv es the following steps:
·  Installing language files
·  Setting up the system to prov ide multilingual prompts
·  Setting up system mailboxes to utilize the multilingual feature
·  Specifying for each mailbox the language in which prompts are v oiced to the
mailbox subscriber
Installing Language Files
To add a language to the messaging system, you must install the language files.
To install language files on the system:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
For information on logging into the system and shutting it down, see Chapter 20,
“Starting, Logging Into, and Shutting Down the System.”
2.  Insert the messaging system CD-ROM in the CD-ROM driv e.
3.  Open an OS/2 window.
4.  From the C: prompt, type F: 
and press .
5.  From the F: prompt, type CD VM 
and press .
6.  From the \VM directory prompt, type INSTALL 
and press . The message
“Setup is initializing, please wait” displays.
  Do not attempt installation from the full screen OS/2 window, because the
installation process will run in the background and the installation screens will not be
v isible to you. Consequently, you will not be able to follow the on-screen prompts for
entering information.
7.  A window displays, which briefly describes the installation procedure. To continue
installing, click Continue or press . The installation program presents a list of
driv es from which you can select.
  
						

							6. Installing the Software
Implementation and Service ManualConfiguring the System to Support Multiple Languages6-16
8.  Select the driv e to which the files should be installed. Use the down arrow key to
highlight the appropriate driv e, then click OK. (Driv es A and B are disk driv es.) The
system prompts whether you want to install to the \CVR directory on the specified
installation driv e.
 
9.  Click Yes to install the messaging system to the \CVR directory and continue the
installation process. If you click No, you are prompted to select a destination
directory.
  To facilitate system maintenance, it is recommended that you do 
not change the
default installation directory.
10.  W ait while the system prepares to load files. A dialog box with installation options
and space requirements displays. The Space Requirements section of the window
displays the disk space required, based on the selected options, the space
availability, and the installation and boot driv es.
 
11.  Under Installation Options, deselect all of the options.
12.  Under Voice Driv ers, select None.
13.  Under Serial Integrations, select None.
14.  Under Voice Files, select the language you want to install.
15.  Click Install to install the language files.
  A small display appears to the left of the Disk Prompt window to show the
progression of the installation process. The graph represents the percent of hard
driv e space and memory being used, as well as the progression of each file as it is
copied to the hard driv e. If the Low icon comes on during installation, do not be
concerned.
16.  A dialog box displays when the installation is complete. Click OK to continue. 
						

							6. Installing the Software
Implementation and Service ManualConfiguring the System to Support Multiple Languages6-17
17.  W hen the Installation Setup Utility displays, click Done to close it. The system
displays a message when installation is complete and reminds you to restart the PC
for any changes to take effect.
18.  To close the dialog box and return to the OS/2 window, click OK. The OS/2 window
displays.
19. Type EXIT 
and press  to close the OS/2 window.
20.  Remov e the CD-ROM.
21.  Restart the PC:
a.  Click the right mouse button on an empty area of the OS/2 desktop and select
Shut down from the menu that displays.
b.  W hen you are prompted whether you want to close all windows and activ e
programs, click OK.
c.  When prompted to shut down or reboot, press  to restart the
PC.
22.  If the messaging system is not configured to launch automatically on bootup, start
the system by double-clicking the messaging system icon in the program folder.
If the system is to support more than one language, you must v erify that the system
sentinel supports multiple languages. You can use the ViewSent utility to verify the
number of languages supported on the sentinel.
To verify that multiple languages are supported on the sentinel:
1.  Open an OS/2 window.
2.  Change the current directory to \CVR if it is not the current directory prompt.
3.  At the \CVR prompt, type VIEWSENT 
and press . The sentinel
information displays.
4.  Look for the Max Languages line. Verify that the current setting is at least the
number of languages you want installed on the system. If the sentinel does not
support multiple languages, contact a technical support representativ e.
Setting Up the System to Provide Multilingual Prompts
To set up the messaging system to prov ide multilingual prompts, you must:
·  Specify the default language the system is to use and the other languages that
are av ailable
·  Record and specify a language selection prompt
  For procedures on completing each of these actions, see the topic, Setting Up the
Language Selection Prompt, in Chapter 14, “Setting Up System Prompts.”
 
Setting Up System Mailboxes to Utilize the Multilingual Feature
  On some multilingual systems, a caller may directly reach a mailbox on the system
without hav ing the opportunity to hear or select a language at the Language Selection
prompt [on Direct Inward Dial (DID) systems, for example]. You can set up the
mailboxes on these systems to v oice the Language Selection Prompt when the caller
reaches the mailbox. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Remote Management6-18
  To set up a mailbox to v oice the Language Selection prompt to callers who hav e not yet
heard it, you must activ ate Enable Multilingual Support in the class of serv ice assigned
to the mailbox. For additional information on adjusting this class of serv ice setting, see
the topic, Class of Serv ice Options, in Chapter 16, “Managing System Mailboxes.”
 
Specifying the Language for a Mailbox
  For each mailbox on a multilingual system, you can specify the language in which
prompts are to be v oiced to the mailbox subscriber. You specify this language in the
class of serv ice assigned to the mailbox. For additional information on specifying the
mailbox language, see the topic, Class of Serv ice Options, in Chapter 16, “Managing
System Mailboxes.”
  If Enable Multilingual Support is not activ ated in a mailbox’s assigned class of serv ice,
callers who reach the mailbox without hav ing the opportunity to hear or select a
language at the Language Selection prompt [on Direct Inward Dial (DID) systems, for
example] hear prompts in the language specified for the mailbox.
 Installing and Configuring Remote Management
  Remote Management (RSM) - Professional Edition is the recommended OS/2 remote
maintenance package for use with systems. It allows you to call into a site to either
monitor or change the system. To use RSM, you must hav e both a Manager (your site—
the remote site), and a Client (the system PC).
  On new systems, the RSM client software is preinstalled. Howev er, to remotely log into
the messaging system, you must complete the steps to install the RSM Manager
software on the PC you want to use to log into the messaging system.
 
Considerations for Using Remote Management
  Before using this OEM v ersion of RSM with a system, note the following considerations:
·  PCs on which the Manager software is installed can share a common license
number. Therefore, you can install the Manager software on as many PCs as
you want. Your Manager license number is unique to you.
·  The OEM v ersion of RSM Manager software only recognizes OEM v ersions of
the Client software. You cannot use the OEM Manager software to communicate
with non-OEM Client software at customer sites. Be sure to maintain both the
OEM Professional Edition of RSM and the Adv anced Edition of RSM on your
system until all Client sites you are serv icing are upgraded to the OEM Client
sof tware.
·  Though you must purchase one license per Client PC, all OEM Client PCs share
the same product license number (p42b1ooct00000199990bou), easing your
administration of the Manager Database of Clients. (Note that this license
number is case-sensitiv e.) Exercise care with login name and password
assignments. Note that as an added measure of security, PCs running Adv anced
Edition (non-OEM) Manager software cannot connect to PCs running
Professional Edition (OEM) Client software. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Remote Management6-19
·  OEM Client software will not operate on a PC that does not contain a system. Be
sure that the system software is installed 
before you install RSM Client software
on a PC. If you do not, RSM will not operate properly.
·  If the OS/2 screen sav er is being used on the system PC, note the following:
-  If the screen sav er is on at the remote site, you must enter its password, just
as you would at a local site.
-  If the dim display is activ e in the screen sav er (indicated by a floating lock
on the screen), you must press  or you will be unable to deactiv ate
the lock.
-  You may download files while the screen is locked.
-  You can select the OS/2 W indow icon after you type the screen sav er
password. After the password has been entered, an OS/2 window opens
each time you select the icon.
 
Installing Remote Management Software Version 4.2
  The following procedures prov ide the steps to:
·  Install and configure the RSM Client software on the system PC
·  Install and configure the RSM Manager software on the PC from which you want to
monitor the system. If you do not hav e an RSM Manager license, do not complete
this procedure.
To install and configure the RSM Client on the system PC:
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Open an OS/2 window.
3.  Insert the messaging system CD-ROM in the CD-ROM driv e.
4.  From the C: prompt, type F:
 and press .
5.  From the F: prompt, type CD RSM4~1.2 
and press .
6.  From the \RSM4~1.2 directory prompt, type INSTALL 
and press , The
Language dialog box displays.
7.  Verify that American English is selected, then click OK. After a short delay, a group
of icons displays.
8.  Click the Install icon (the PC icon). The Product Installation Code dialog box
displays.
9.  In the field, enter p42b1ooct00000199990bou 
then click OK.
10.  In the User Name field, enter a name for the user site. Leav e the Installation
Directory at the default.
11.  Next to Client, make sure the checkboxes under Install and Boot Up are checked.
12.  Click Install. The Remote Management Progress dialog box displays.
13.  W hen the installation is complete, click Quit. A group of icons displays. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Remote Management6-20
14.  Click the Exit icon. The OS/2 window displays.
15.  To close the OS/2 window, type EXIT 
then press .
16.  Remov e the CD-ROM.
17.  Shut down the PC:
a.  Click the right mouse button on an empty area of the OS/2 desktop and select
Shut down from the menu that displays.
b.  W hen you are prompted whether you want to close all windows and activ e
programs, click OK.
c.  When prompted to shut down or reboot, press  to restart the
PC.
  If the messaging system is configured to launch on startup, the main system window
will display in the foreground. Click on the dialog box to bring it to the front.
18.  W hen the PC reboots, a dialog box displays informing you that no managers are
defined.
19.  Click OK. The Manager Properties dialog box displays.
20.  In the Title field, enter OPCPD
.
21.  In the License field, enter ooct000001
.
22.  Click the tab with two keys. The Logon Properties screen displays.
23.  In the Manager Id field, enter OPCPD
. Do not define any passwords in the password
fields.
24.  Click the tab with a traffic light. The Authorization screen displays.
25.  In the Control box, select Mouse, Keyboard.
26.  In the File Transfer box, select Manager Send Files and Manager Receiv e Files.
27.  In the Disconnection box, make sure all options are disabled.
28. Click Close.
29.  Click New. The Manager Properties - New dialog box displays.
30.  In the Title field, enter Octel CSC
.
31.  In the License field, enter ooct000033
.
32.  Click the tab with two keys. The Logon Properties screen displays.
33.  In the Manager Id field, enter Octel CSC
. Do not define any passwords in the
password fields.
34.  Click the tab with a traffic light. The Authorization screen displays.
35.  In the Control box, select Mouse, Keyboard.
36.  In the File Transfer box, select Manager Upload Files and Manager Download Files.
37.  In the Reboot box, select Manager Can Reboot this Machine. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Remote Management6-21
38. Click Close.
39.  Click New. The Manager Properties - New dialog box displays.
40.  In the Title field, enter Octel Direct
.
41.  In the License field, enter ooct000034
.
42.  Click the tab with two keys. The Logon Properties screen displays.
43.  In the Manager Id field, enter Octel Direct
. Do not define any passwords in the
password fields.
44.  Click the tab with a traffic light. The Authorization screen displays.
45.  In the Control box, select Mouse, Keyboard.
46.  In the File Transfer box, select Manager Upload Files and Manager Download Files.
47.  In the Reboot box, select Manager Can Reboot this Machine.
48.  Click Close. A dialog box displays stating that the Client Setup is not defined.
49.  Click OK. The Settings dialog box displays the Communications Setup.
50.  Under Type, select Modem.
51.  Under Dev ice Name, select COM2.
52.  Under Baud Rate, select 19200.
53.  Under Modem, leav e at Default.
54. Select Close.
55.  If the person or group who will be maintaining the messaging system does not own
an RSM Manager license, skip to step 56. If the person or group who will be
maintaining the messaging system owns an RSM Manager license, you must set up
the manager to access the client PC:
a.  Click New. The Manager Properties - New dialog box displays.
b.  In the Title field, identify the person or group who will be maintaining the
messaging system remotely.
c.  In the License field, enter your manager license number. If you do not know your
license number, contact your authorized representativ e.
d.  Click the tab with two keys. The Logon Properties screen displays.
e.  In the Manager Id field, identify the person or group who will be maintaining the
messaging system remotely. You can define a password for the manager if you
want to restrict access.
f.  Click the tab with a traffic light. The Authorization screen displays.
g.  In the Control box, select Mouse, Keyboard.
h.  In the File Transfer box, select Manager Upload Files and Manager Download
Files. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Remote Management6-22
i.  In the Reboot box, select Manager Can Reboot this Machine.
j.  Click Close. The Manager List displays the defined managers.
56.  Click Close. The Client window displays.
To install and configure the RSM Manager software:
The following steps require you to refer to the 
RSM Professional Edition Manual. If you
did not receiv e a copy of this manual, contact a technical support representativ e.
1.  Install and set up the Manager software following the instructions in Chapter 11 of
the 
RSM Professional Edition Manual. Perform the installation as described, entering
a User Name and using the default driv e and directory. There is no need to select
Start at Boot for the Manager, since you will probably not need to dial remotely each
time you restart your PC.
2.  After installing the Manager software, shut down and restart the PC.
3.  To configure the Manager, open the RSM folder and double-click the Manager icon.
4.  Choose the Setup pull-down menu, followed by Parameters.
5.  Configure the modem as Ready to Go; then, select the Modem Settings button, and
confirm that the dialing string is defined.
6.  Press the Sav e button to sav e your settings.
7.  If you want to password-protect the Manager, from the Manager Utility Setup screen,
select Password and check the Password Enabled checkbox. Then, enter the
password that must be used each time the Manager software is started.
8.  Activ ate the Tool Box from the Manager Utility Setup screen.
9.  If a Client is not connected, select the List tool to define all Clients that you want to
support.
10.  Add New Clients by pressing the New button and entering the name of the Clients
and the Client license number.
11.  Select the second page of the Client Properties notebook, the Connection
Properties, and select a modem for each of the defined Clients.
12.  To take control of a Client, follow the instructions in Chapter 11 of the 
RSM
Professional Edition Manual
 to make a connection to a Client. From the Managers
Main menu, select Client followed by Dial. Select the Client to whom you want to
connect from the Client List. Then, press the Dial button.
There is a reported problem when using Cardinal 9600 v .42 modems that occurs when
the Manager cuts the connection and the Client starts the recycle procedure. A hangup is
sent to the Client modem too quickly, the modem does not see it, and, therefore, does
not respond to the next command, an ATZ reset. The Client software sends a warning to
the screen and does not recycle the modem until you select the Retry button. To correct
this problem, edit the Cardinal Modem Entry for the initialization string, which was set to
ATZ. Enter the string ~~+++~~ ATH ATZ
. Note that this entry must be in
uppercase. 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Graham Utilities6-23
Installing and Configuring Graham Utilities
Graham Utilities is the recommended OS/2 disk utilities package for the system. Though
this package includes sev eral utilities, it is recommended that you use the HPFS
Defragment utility to perform weekly hard drive defragmentations on the system PC.
Graham Utilities’ HPFS disk defragmentation utility, HPFSDfrg, enhances the PC’s
speed and performance by optimizing the arrangement of data stored on PC’s hard
driv e. Note that you cannot use this utility to defragment a non-HPFS driv e.
Detailed information on using all utilities available with the Graham Utilities package is
av ailable through an interactiv e and printable online help file. To v iew the file after
Graham Utilities is installed, access the \GU20 directory then type
VIEW GRAHAM20.INF 
and press .
Installing Graham Utilities
1.  If the messaging system is running, select Exit from the File menu to shut it down.
2.  Open an OS/2 window.
3.  Place the Graham Utilities installation disk into the A: drive.
4.  From the A: prompt, type INSTALL 
and press . An introductory screen
displays. To continue, press . The Graham Utilities for OS/2 screen
displays.
5.  In the Source Driv e field, v erify the driv e displayed is the disk driv e in which you
inserted the installation disk. Press  to mov e to the next field.
6.  In the Install Path field, v erify the path indicated represents the driv e and directory
into which you want to install the Graham Utilities files. (It is recommended that you
do not modify the directory name indicated.) Press .
7.  In the Modify CONFIG.SYS field, type Y 
then press .
8.  In the Install a PM group field, type N
.
9.  To accept the screen entries and continue, press . The program copies
files from the disk to the hard driv e. W hen the process is completed, an information
screen displays.
10.  Press . A second information screen displays identifying the installed
Graham Utilities software version and other information. Press . An
Installation Complete screen displays. Press .
11. Type EXIT 
then press .
12.  Remov e the installation disk from the disk driv e.
13.  Restart the PC: 
						

							6. Installing the Software
Implementation and Service ManualInstalling and Configuring Graham Utilities6-24
a.  Click the right mouse button on an empty area of the OS/2 desktop and select
Shut down from the menu that displays.
b.  W hen you are prompted whether you want to close all windows and activ e
programs, click OK.
c.  When prompted to shut down or reboot, press  to restart the
PC.
Setting Up the System to Run HPFSDfrg Automatically During
System Maintenance
It is recommended that you run HPFSDfrg weekly to defragment the hard driv e of the
messaging system PC. Use the following procedure to set up the system to run the utility
on a weekly basis during the system shutdown period after the daily maintenance routine
runs:
1.  Access the contents of the RUNVM.CMD file by typing E RUNVM.CMD 
then
pressing  from the \CVR directory on the driv e on which the system is
installed.
2.  Select the day of the week on which you want the system to run HPFSDfrg.
3.  Under the Echo statement for the day on which you want the HPFSDfrg program to
run (“Echo Today is Sunday,” for example) type CALL C:\GU20\GU.CMD
You can set up the system to run HPFSDfrg more frequently by entering the Call
command under additional days of the week.
if the system is currently set up to run another utilities package, such as
GammaTech Utilities, you should delete references to the other utilities package
from the RUNVM.CMD file. In the case of GammaTech Utilities, the reference to
delete is the HPFSOPT 
command. Also, to clear disk space, you may want to delete
the directory and files for the other utilities package from the PC’s hard driv e. If you
decide to do this, first edit the CONFIG.SYS file to remove any references to
directories you will be deleting. Also, be sure to delete the desktop icon, if
appropriate, for any program you remov e. If you are unsure of which references to
delete, make a backup of the RUNVM.CMD file before editing the file, or contact a
technical support representativ e.
4.  To sav e the changes press  then . If you are prompted for a file type,
select Plain Text File.
5.  To close the OS/2 window, double-click the icon in the upper-left corner of the
window.
6.
  Access the System Setup utility and v erify that the Shutdown System after Daily
Maintenance parameter on the General tab is set to Yes. For information on running
System Setup, see Chapter 13, “Setting Up the System.