Lucent Technologies Octel 100 Implementation And Service Manual

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-33
 
If no prompt has been recorded for this option, click Voice Editor and record the
prompt. For additional information, see the topic, Recording a New Prompt for an
Option on a V-Tree, later in this chapter.
6.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
7.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence and the caller
is unable to enter a password since the system interprets the password as a
mailbox number.
8.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
 Disconnect
The Disconnect action allows callers to end calls to the system. W hen callers use this
action to end a call, the system is able to free the port faster than if the caller were to
simply hang up.
There are no prompts or v ariables to assign to the Disconnect action since it only allows
a caller to disconnect from the system. You can double-click the menu option to display 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-34
the Disconnect dialog box, which displays the prompt number and comments from the
prev ious menu, as well as the sequence of options the caller selects to reach this action.
 
  Go to Mailbox Login Point
The Go to Mailbox Login Point action allows callers to log into a mailbox as the mailbox
subscriber. W hen a caller selects this action, the prompt, “
Please enter your mailbox
number,”
 v oices, then prompts the caller to enter the mailbox password. This enables
subscribers to quickly log into their mailbox from the V-Tree.
There are no prompts or v ariables to assign to the Go to Mailbox Login Point action,
since it only allows a caller to log into their mailbox from the V-Tree by entering their
mailbox number and password. You can double-click the menu option to display the Go
to Mailbox Login Point dialog box, which displays the prompt number and comments
from the prev ious menu, as well as the sequence of options the caller selects to reach
this action.
 
Instead of assigning this action to an option on the V-Tree, you can also set up the More
Options feature of the prev ious menu option to allow the caller to press  to log into a
mailbox.
  Go to Voice Mail
The Go to Voice Mail action allows callers to enter a number for a mailbox in which they
can record a message. Callers must know the mailbox number to record a message.
Note that this action does not transfer the call to the mailbox’s associated extension or
allow the mailbox subscriber to log into the mailbox. This option only allows the caller to
record a message in the entered mailbox. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-35
There are no prompts or v ariables to assign to the Go to Voice Mail action, since it
allows a caller to record a message in a mailbox by entering the mailbox number. You
can double-click the menu option to display the Go to Voice Mail dialog box, which
displays the prompt number and comments from the prev ious menu, as well as the
sequence of options the caller selects to reach this action.
 
  Go to Extension Entry Point (Automated Attendant)
The Go to Extension Entry Point action allows callers to quickly return to the extension
entry point for the system, no matter how many prior options or menus they hav e
accessed. Callers selecting this option hear the Attendant Menu prompt, if one is
recorded for the system. If no Attendant Menu is recorded, the system then v oices the
default prompt to enter an extension or press  to log into the system.
The automated attendant feature should be set up on the system when you assign this
action to a V-Tree.
There are no prompts or v ariables to assign to the Go to Extension Entry Point action
since it only allows a caller to return to the automated attendant. You can double-click
the menu option to display the Go to Extension Entry Point dialog box, which displays
the prompt number and comments from the prev ious menu and the sequence of options
the caller selects to reach this action.
 
  Go to Directory Services
The Go to Directory Serv ices action allows callers to use the dial by name feature, which
permits callers who do not know a subscriber’s mailbox number to enter a subscriber
name through the phone keypad. This action should only be used on systems that are
set up to allow callers to access directory serv ices. 
						

							17. W orking with V-Trees
Implementation and Service ManualDefining V-Tree Actions 17-36
There are no prompts or v ariables to assign to the Go to Directory Serv ices action, since
it only allows a caller to enter the subscriber’s name rather than mailbox number to
transfer to that subscriber’s mailbox. You can double-click the menu option to display the
Go to Directory Serv ices dialog box, which displays the prompt number and comments
from the prev ious menu, as well as the sequence of options the caller selects to reach
this action.
 
  Transfer to a Mailbox
The Transfer to a Mailbox action allows callers to transfer to a specified mailbox. For
example, you can use this action to transfer callers to a sales representativ e or to a
mailbox that is blocked to another V-Tree.
To define the Transfer to a Mailbox action:
1.  Assign the Transfer to a Mailbox action to a blank menu option. For additional
information, see the topic, Creating V-Trees, earlier in this chapter.
2.  Double-click the menu option that displays the Transfer to a Mailbox icon. The
Transfer to Mailbox dialog box displays the prompt number and comments from the
prev ious menu, as well as the sequence of options the caller selects to reach this
action.
 
The numbers in the Path or Outline field represent the keypresses the user must
enter to access this option. The dots between the numbers signify a menu. For
example, if the numbers in the field are 1.2.1, the caller must press , then ,
then  on the phone keypad to access this action after accessing this V-Tree.
3.  In the Mailbox Number field, enter the number of the mailbox to which you want to
transfer the caller. Ensure that the mailbox has already been created before you
enter the mailbox number for this action. 
						

							17. W orking with V-Trees
Implementation and Service ManualAssigning Prompts to V-Trees 17-37
4.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
Assigning Prompts to V-Trees
The following procedures assign prompts to options on a V-Tree created using Visual
Architect. You can:
·  Assign an existing prompt to an option on a V-Tree
·  Record a new prompt for an option on a V-Tree
The prompts v oiced by a V-Tree explain the options av ailable from a menu and prov ide
instructions on how to select them. For example, you may need to assign a prompt that
explains how to enter a password or what information the caller should include in a
message. It is extremely important that the prompts you record match the V-Tree options
to prev ent callers from becoming confused when choosing options. The prompts you
record for a V-Tree should also sound similar and use the same syntax as the other
prompts on the system.
Assigning an Existing Prompt to an Option on a V-Tree
Use this procedure to assign a prompt that has already been recorded to an option on
the V-Tree. The prompt you use can be recorded using any of the recording tools
prov ided on the system. For additional information, see Chapter 15, Recording and
Editing Prompts.
To assign an existing prompt to an option:
1.  Double-click the option to which you want to assign a prompt. The dialog box
displays.
2.  If the prompt you want to assign is located in [Language]3.O32 file, where
[Language] is the primary language on the system, select the Custom Phrase File
option. Otherwise, the system assumes the prompt is located in a \REC directory.
3.  Enter the prompt number for the prompt you want to assign to the option.
4.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices, as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
5.  To sav e the entered prompt and comments, click Sav e. The main Visual Architect
window displays.
Recording a New Prompt for an Option on a V-Tree
Use this procedure to record a new prompt for an option on a V-Tree using Visual
Architect. Visual Architect uses a limited v ersion of Visual Voice Editor (V-Edit) to record
prompts for V-Trees. Note that you can use any of the recording tools av ailable on the
system to record a new prompt, then simply assign the prompt to the option. For
additional information, see Chapter 15, “Recording and Editing Prompts.” 
						

							17. W orking with V-Trees
Implementation and Service ManualAssigning Prompts to V-Trees 17-38
To record a new prompt for an option:
1.  Double-click the option for which you want to create a new prompt. The option’s
dialog box displays.
2.  In the Comments field, enter a description of the prompt you are recording. It is
recommended that you enter an exact transcription of the prompt to prov ide a quick
reference of what options the prompt v oices, as well as any special instructions for
selecting those options. Note that the comments you enter are displayed on each
menu action’s dialog box to help you define each action.
Comments can also be entered directly on the Text window of V-Edit. Regardless of
where the comments are entered, comments are sav ed with a .VXT file extension in
the same directory and file as the prompt number.
3.  Click Voice Editor. V-Edit begins to run and the V-Edit Dialer dialog box displays.
 
4.  Enter the extension for the phone from which you want to record the prompt, then
click OK.
5.  Answer the phone when it rings, then press  when prompted to continue logging
into V-Edit. The main V-Edit window displays the comments that were entered for
the option in the Text window.
 
6.  From the Voice menu, select Record Phrase. The V-Editor # dialog box displays.
 
7.  Click the Record button and begin recording the phrase when you hear the beep. 
						

							17. W orking with V-Trees
Implementation and Service ManualActivating and Deactivating the Call Handling for V-Trees 17-39
8.  To end recording, click Stop. The phrase is sav ed and assigned the number
displayed next to V-Editor # in the dialog box title bar. The Time field displays the
length, in seconds, of the phrase you just recorded.
9.  To listen to the phrase, click Play.
10.  To rerecord the phrase, click Record. Begin recording the prompt when you hear the
beep.
11.  To close the V-Edit # dialog box, click OK. A graphical representation of the
recording displays in the Voice window of the V-Editor main window.
12.  To return to Visual Architect without closing V-Edit, click Return on the V-Edit
window. This feature allows you to return to the V-Tree to record additional prompts
without hav ing to reenter V-Edit each time. To record another prompt, open the
option’s dialog box for which to record a prompt, click Voice Editor, then begin
recording the prompt starting with step 6 of this procedure.
13.  To close V-Edit, select Quit from the File menu, then hang up the phone. The
option’s dialog box displays the prompt number of the new phrase.
14.  To sav e the new prompt and comments, click Sav e. The main Visual Architect
window displays.
Activating and Deactivating the Call Handling for V-Trees
Use these procedures to activ ate or deactiv ate a V-Tree for a mailbox. W hen you
activ ate a V-Tree for a mailbox, you specify conditions under which callers can access
the V-Tree for the mailbox. If the V-Tree is not selected as one of the Call Handling
options, callers cannot access the V-Tree. Using this technique, you can also deactiv ate
a V-Tree to prev ent callers from using a V-Tree without deleting the V-Tree.
The mailbox for which you want to activ ate the V-Tree must hav e the V-Trees and Call
Handling options selected in its assigned class of serv ice for a subscriber to be able to
access and activ ate the V-Tree. The system manager can activ ate a V-Tree for a
mailbox, ev en if the V-Trees and Call Handling options are not selected in the class of
serv ice, by setting the call handling in the subscriber settings. For additional information,
see the topic, Managing Subscriber Settings, in Chapter 16, “Managing System
Mailboxes.”
Activating a V-Tree for a Mailbox
Use this procedure to activ ate a V-Tree for a mailbox. Once a V-Tree is activ ated, test
the V-Tree to v erify that it works appropriately and then callers can access it on the
system. Note that the mailbox subscriber can also activ ate a V-Tree through the phone
interface, if the V-Trees option is selected in the mailbox’s assigned Class of Serv ice.
Do not activ ate a V-Tree until you create a V-Tree for the mailbox. Callers cannot
access the V-Tree on the system until it is created.
To activate a V-Tree for a mailbox:
1.  Start the messaging system, if it is not running. 
						

							17. W orking with V-Trees
Implementation and Service ManualActivating and Deactivating the Call Handling for V-Trees 17-40
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the number of the mailbox for which you want to activ ate a V-Tree, then click
Edit. The Mailbox Entry dialog box displays the mailbox information.
 
4.  Click Subscriber Settings. The Subscriber Settings dialog box displays.
 
5.  Select one of the following options:
a. If you want calls to be immediately addressed by the V-Tree without hav ing the
system first ring the mailbox extension, select the Call Blocking option, then
select the V-Tree option under No Answer/Call Blocking.
b. If you want calls addressed by the V-Tree after there is no answer at the mailbox
extension, deselect the Call Blocking option if it is selected, then select the
V-Tree option under No Answer/Call Blocking.
c. If you want calls addressed by the V-Tree when the mailbox extension is busy,
select the V-Tree option under Busy. 
						

							17. W orking with V-Trees
Implementation and Service ManualActivating and Deactivating the Call Handling for V-Trees 17-41
Only one V-Tree can be assigned to a mailbox, no matter which Call Handling
options you select.
6.  To activ ate the V-Tree based on the entered subscriber settings, click OK. The
Mailbox Entry dialog box displays.
7.  To sav e all of the entered information, click Sav e.
8.  To close the dialog box, click OK. The V-Tree is now activ e on the system and the
main system window displays.
9.  Call into the system and access the mailbox to v erify that the V-Tree is activ ated
correctly and that each prompt and option work appropriately. If the V-Tree is not
functioning correctly, open the V-Tree and make the necessary changes.
Deactivating a V-Tree for a Mailbox
Use this procedure to deactiv ate a V-Tree for a mailbox. This allows you to prev ent
callers to a mailbox from accessing the V-Tree without hav ing to delete the mailbox
V-Tree. Note that the mailbox subscriber can also deactiv ate a V-Tree ev en if the
V-Trees option is not selected in the Class of Serv ice assigned to the mailbox. The
subscriber, howev er, cannot re-activ ate the V-Tree unless the V-Trees option in the
Class of Serv ice is selected.
To deactivate a V-Tree for a mailbox:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the number of the mailbox for which you want to deactiv ate a V-Tree, then
click Edit. The Mailbox Entry dialog box displays the mailbox information.
  
						

							17. W orking with V-Trees
Implementation and Service ManualO pening a V-T ree 17-42
4.  Click Subscriber Settings. The Subscriber Settings dialog box displays.
 
5.  Select call handling options other than the V-Tree option. For additional information,
see the topic, Managing Subscriber Settings, in Chapter 16, “Managing System
Mailboxes.”
6.  To deactiv ate the V-Tree and assign the new call handling options to the mailbox,
click OK. The Mailbox Entry dialog box displays.
7.  To sav e all of the entered information, click Sav e.
8.  To close the dialog box, click OK. The V-Tree is no longer activ e for the mailbox and
the main system window displays.
9.  Call into the system and access the mailbox to v erify that calls to the mailbox are
handled appropriately.
Opening a V-Tree
Use these procedures to open V-Trees to v iew or edit. You can:
·  Open a mailbox V-Tree
·  Copy a V-Tree file to a mailbox
·  Open a V-Tree file from outside of a mailbox