Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies Octel 100 Implementation And Service Manual
Lucent Technologies Octel 100 Implementation And Service Manual
Have a look at the manual Lucent Technologies Octel 100 Implementation And Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-73 Message Delivery Parameters Number of Seconds to Wait before Message Delivery This parameter defines the number of seconds the messaging system waits to voice the Message Notification phrase after a subscriber answers the phone. When/How to Use For most systems, the default value should be sufficient. Some switches require a few seconds, however, to establish a voice path after an extension goes off hook. Set this parameter to a higher value if the message notification phrase is not always voiced completely. Related Parameters/Features None. If Set Too High If this parameter is set to high, subscribers hear a long silence and may hang up before the Message Notification prompt is voiced. If Set Too Low If this parameter is set too low, subscribers do not hear the entire Message Notification prompt. Min 0 Max 9 Default 1 Requires Restart No Switch-Dependent Yes Set by Integrator No Message Delivery Parameters Dial Tone Timeout During Message Delivery (DTONWAIT) This parameter specifies the amount of continuous energy, in 10 millisecond units, that the system must detect from the switch before recognizing it as dial tone. This parameter helps to ensure that the system allows the switch enough time to stabilize dial tone after completion of a call before initiating an event. This parameter only applies when the messaging system goes off hook to initiate an outbound message delivery or fax event. The count for DTONW AIT starts as soon as a voice port goes off hook. If the system does not detect dial tone for the specified time, the system assumes the port is receiving an incoming call and attempts to answer. When/How to Use This parameter is set when the Integrator utility is run. For most systems, the default value should be sufficient to allow the switch to reset the port after a call before the next event. If you modify this parameter, make sure that it is less than the value of SCHDW AIT on the Outbound Dialing tab and DTONDET on the Hangup Detection tab. Related Parameters/Features DTONDET must be set at least 4 seconds higher than DTONW AIT, unless DTONWAIT is set to 0 (which disables it). For example, if you set DTONW AIT to 300, set DTONDET to at least 700. DTONW AIT must be set lower than SCHDW AIT on the Outbound Dialing tab. Otherwise, the system will be unable to detect dial tone within the specified time and outbound events will not be initiated.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-74 If Set Too High If this parameter is set too high, switches send dial tone for a specified time before they time out and stop sending it. If DTONW AIT is set too high, the switch timeout is exceeded and DTONW AIT is never completed. Consequently, the outbound event is never initiated. If Set Too Low If DTONW AIT is set too low, and the switch does not send constant, stable dial tone immediately, the system attempts to answer the port, and the outbound event is never initiated. Min 0 Max 30000 Default 200 Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Message Indicator Parameters (Page 19 of 26) The Message Indicator parameters specify how the messaging system activ ates and deactiv ates message indicators for the switch. All required Message Indicator parameters are set when the Integrator utility is run. To use message indicators, at least one port on the messaging system must be enabled for Message Indicators on the Port Parameters tab. Message Indicator Parameters Permit Message Indicators This parameter enables and disables the Message Indicator feature for the messaging system. When/How to Use This parameter is set when the Integrator utility is run, if your switch supports the Message Indicator feature. Related Parameters/Features If this parameter is turned off, the other Message Indicator parameters are dimmed. Message Indicators must be enabled in the subscriber’s class of service. If Use Communications Message Indicator Software on the SMDI tab is enabled, the Permit Message Indicators parameter must be on. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default Yes Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-75 Message Indicator Parameters Message Indicator Prefix ON Code This parameter specifies the code the messaging system must insert at the beginning of the dialing string to turn on a message indicator. When/How to Use This parameter is set when the Integrator utility is run, if required by the switch. Related Parameters/Features Some switches require both a prefix code and a suffix code. W hen Integrator is run, the system sets both these parameters, if required. If Use Communications Message Indicator Software on the SMDI tab is enabled, the Message Indicator Prefix ON Code must be left blank. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes Message Indicator Parameters Message Indicator Prefix OFF Code This parameter specifies the code the messaging system must insert before dialing the extension to turn the Message Indicator off. When/How to Use This parameter is set when the Integrator utility is run, if required by the switch. Related Parameters/Features Some switches require both a prefix code and a suffix code. W hen Integrator is run, the system sets both these parameters, if required. If Use Communications Message Indicator Software on the SMDI tab is enabled, the Message Indicator Prefix OFF Code must be left blank. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-76 Message Indicator Parameters Message Indicator Suffix ON Code This parameter specifies the code the messaging system must insert after the extension number is dialed to turn on the Message Indicator. When/How to Use This parameter is set when the Integrator utility is run, if required by the switch. Related Parameters/Features Some switches require both a prefix code and a suffix code. W hen the Integrator utility is run, the system sets both parameters, if required. If Use Communications Message Indicator Software on the SMDI tab is enabled, the Message Indicator Suffix ON Code must be left blank. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes Message Indicator Parameters Message Indicator Suffix OFF Code This parameter specifies the code the messaging system must insert at the end of the dialing string to turn off the Message Indicator. When/How to Use This parameter is set when the Integrator utility is run, if required by the switch. Related Parameters/Features Some switches require both a prefix code and a suffix code. W hen the Integrator utility is run, the system sets both parameters, if required. If Use Communications Message Indicator Software on the SMDI tab is enabled, the Message Indicator Suffix OFF Code must be left blank. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual value. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart No Switch-Dependent Yes Set by Integrator Yes
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-77 Message Indicator Parameters Message Indicator Supervised This parameter determines whether the messaging system performs call progress for message indicator requests to the switch. When/How to Use This parameter is set when the Integrator utility is run. Some switches require the system to wait for a confirmation tone to indicate the switch accepted the message indicator event before returning to the call. This parameter should also be enabled for switches that do not allow message indicators to be activated on busy extensions. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default No Requires Restart No Switch-Dependent Yes Set by Integrator Yes Message Indicator Parameters Light Message Indicator for Every Message This parameter determines whether the messaging system sends a message indicator request every time a message is received. When/How to Use This parameter is set when the Integrator utility is run for switches that do not reliably schedule message indicators. Do not change the setting of this parameter unless instructed to do so by a technical support representative. W hen this parameter is disabled, the system synchronizes message indicator events by sending a message indicator activation code to a port, then one message indicator deactivation code when the messages are accessed by the subscriber. A message is considered accessed when the subscriber selects to listen to it, either through the phone interface or through Visual Mailbox. The subscriber does not have to listen to the message completely for it to be considered accessed. If this parameter is enabled, message indicator synchronization is disrupted when a port has several message indicator activation codes for a mailbox and receives only one message indicator deactivation code. W hen this occurs, the message indicator stays active, even though there are no more new messages, until the port is manually reset. Some switches limit the number of message indications per phone. In this case, do not enable this parameter. Related Parameters/Features If this parameter is enabled, outbound ports that activate and deactivate message indicators are tied up until the port is manually reset. If Set Too High Not applicable. If Set Too Low Not applicable.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-78 Min — Max — Default No Requires Restart No Switch-Dependent Yes Set by Integrator Yes Message Indicator Parameters Message Indicator Dials Number On Hook This parameter determines whether the phone system remains on hook when the messaging system sends the string for message indicator events. When/How to Use This parameter is set when the Integrator utility is run for messaging systems using some SL-1 integrations. Do not adjust this parameter unless instructed to do so by a technical support representative. Related Parameters/Features None. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default No Requires Restart No Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters (Page 20 of 26) The Inband parameters configure the messaging system to properly receiv e and interpret the inband information sent from the switch. W hen the Integrator utility is run, the system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch. If you or the manufacturer modify the switch programming or features, the integration may be affected. If this occurs, call a technical support representativ e. Inband Page 1 Parameters Total Number of Inband Digits (DIDCOUNT) This parameter defines the maximum number of digits the messaging system expects the switch to send in an inband string. If the switch sends more digits than the maximum defined in DIDCOUNT, the system does not see the additional digits. When/How to Use If you are using inband, this parameter must be defined. The system automatically enters this number for you when the Integrator utility is run. You should not need to change it. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features If the incoming string is less than the Total Number of Inband Digits, the Inband Terminating Character determines the end of the string. If the Inband Terminating Character parameter is blank, the Number of Milliseconds to W ait for Digits determines when the system considers the string complete. This parameter enables Inband for the system. If this field is set to 0, the remaining Inband parameters are dimmed.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-79 If Set Too High Setting this parameter higher should not adversely affect system operation, although you should not modify it without talking to a technical support representative. If Set Too Low If this parameter is set too low, the system may not catch the whole string, and integration may fail. Min 0 Max 32 Default 0 Requires Restart No Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters Inband Terminating Character (DIDTERM) This parameter defines the character that the switch sends to signify the end of an inband string. The most common terminating character is a #. When/How to Use The system automatically enters this character for you when the Integrator utility is run. You should not need to change it. If the switch uses the # sign as separators in strings, you cannot use # for DIDTERM. In this case, insert a tilde (~) for the terminating character instead. The tilde represents a space. The minimum and maximum for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features If the Total Number of Inband Digits is set to 0, this parameter is dimmed. If the Inband Terminating Character is blank, the Number of Milliseconds to W ait for Digits parameter determines when the system considers the inband string complete. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters Seconds to Wait for DID (DIDTIME) This parameter defines the number of seconds the messaging system waits for the first inband digit from the switch before timing out. W hen a string times out, the system ignores it. The most common cause of a string timing out is an invalid mailbox number. When/How to Use The system automatically sets this parameter when the Integrator utility is run. You should not need to change it. If the system regularly misses inband digits, however, try increasing this parameter. Some switches require the use of a sender to pass digits to the system. Under light traffic, the sender is readily available. W hen the switch is busy, however, the delay before sending digits may exceed the value of this parameter and cause it to time out before the digits are sent.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-80 Related Parameters/Features If the Total Number of Inband Digits is set to 0, this parameter is dimmed. If Set Too High Setting this parameter higher may cause initial callers into the system to hear silence before the main greeting is voiced. Do not modify this parameter without talking to a technical support representative. If Set Too Low If this parameter is set too low, the system may regularly miss one or more inband digits at the end of the inband string. Min 0 Max 99 Default 1 Requires Restart No Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters Number of Milliseconds to Wait for Digits This parameter defines the delay, in millisecond units, between inband signaling tones sent from the switch. If the messaging system does not detect another tone within this time, it processes the string. Each time the system detects another tone, it resets the count for this parameter. When/How to Use The system automatically sets this parameter when the Integrator utility is run. You should not need to change it. Related Parameters/Features If the Total Number of Inband Digits is set to 0, this parameter is dimmed. If no Inband Terminating Character is defined, this parameter determines when the system considers the string to be complete. If Set Too High Setting this parameter higher may cause initial callers into the system to hear silence before the main greeting is voiced. Do not modify this parameter without talking to a technical support representative. If Set Too Low If this parameter is set too low, the system may not receive the entire string. Min 0 Max 9999 Default 0 Requires Restart No Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters Off Hook Delay Time (OFFHDLY) This parameter determines the delay, in 10 millisecond units, after the messaging system takes a port off hook, and before it starts DIDTIME. When/How to Use The system automatically sets this parameter when the Integrator utility is run. You should not need to change it. Related Parameters/Features If the Total Number of Inband Digits is set to 0, this parameter is dimmed. DIDTIME does not begin until OFFHDLY is reached. If Set Too High If the parameter is set too high, the system may regularly miss one or more inband digits at the beginning of the string. If Set Too Low If this parameter is set too low, the system may prematurely drop incoming calls.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-81 Min 0 Max 30000 Default 25 Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Inband Page 1 Parameters Activate Digit Grabber (DIGRAB) This parameter determines whether the messaging system logs incoming DTMF to the screen and to the PLUS.LOG file. When/How to Use Enable this parameter if you want to monitor the DTMF that the system receives during the initial inband window. This information is especially useful for troubleshooting to determine if the system is missing one or more inband digits in a string. Related Parameters/Features If the Total Number of Inband Digits is set to 0, this parameter is dimmed. For the incoming DTMF to be logged to the PLUS.LOG file, you must enable Debug Mode on the Voice System tab. If Set Too High Not applicable. If Set Too Low Not applicable. Min — Max — Default Off Requires Restart No Switch-Dependent No Set by Integrator No Inband Page 2 Parameters (Page 21 of 26) The second Inband parameters tab, which determines the inband templates used, is discussed in Chapter 8 “Integrating with the Phone System.” Hangup Detection Parameters (Page 22 of 26) The Hangup Detection parameters prov ide information on how a switch indicates that a caller has hung up. This allows the messaging system to release the port and wait for another call. There are three ways switches indicate hang-ups: dial tone, hang-up strings, or a drop in loop current. W hen the Integrator utility is run, the system sets the parameters required by the switch. Hangup Detection Parameters Dial Tone Detection Time (DTONDET) This parameter specifies the amount of time, in 10 millisecond units, the messaging system must detect constant dial tone or constant energy to determine a caller has hung up before dropping the line. When/How to Use This parameter is set when the Integrator utility is run for switches that use dial tone to indicate a hang-up. If the Load Default Dial Tone option is enabled on the Call Analysis Default Parameters dialog box in Call Analysis, DTONDET must be set to 0. Adjust this parameter only when instructed to do so by a technical support representative.
13. Setting Up the System Implementation and Service Manual System Setup Parameters List13-82 Related Parameters/Features You must set DTONDET at least 4 seconds higher than DTONW AIT, unless DTONDET is set to 0. For example, if you set DTONW AIT to 300, DTONDET must be set to at least 700. If Set Too High A high setting causes excessive off hook time between calls. If Set Too Low Setting this parameter to 0 disables it, and the system does not detect dial tones. The result is excessive off hook time between calls. Min 0 Max 1200 Default 0 Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Hangup Detection Parameters Hangup String (HANGUPSTR) This parameter defines the sequence of digits the switch sends to indicate a hang-up. When/How to Use This parameter is set when the Integrator utility is run for switches that use hang-up strings to signal disconnects. If your switch is programmable, and you modify the hang-up string, be sure the string does not represent a sequence of keypresses that a caller might use to navigate through system menus. The minimum and maximum values for this parameter refer to the allowed length of the entry, not an actual number. Related Parameters/Features If using a hang-up string, the Hangup String Timeout (HANGUPDLY) should be a value greater than 0. If Set Too High Not applicable. If Set Too Low Not applicable. Min 0 Max 15 Default Blank Requires Restart Yes Switch-Dependent Yes Set by Integrator Yes Hangup Detection Parameters Hangup String Timeout (HANGUPDLY) This parameter specifies the amount of time, in 100 millisecond units, that the system waits between digits before identifying a string of DTMFs as a hang- up string. This eliminates false hang-up string detections. When/How to Use This parameter is set when the Integrator utility is run. Adjust this parameter only when instructed to do so by a technical support representative. Related Parameters/Features This parameter must be set to a value greater than 0 if using the Hangup String (HANGUPSTR) parameter. If Set Too High DTMFs from keypresses entered by callers or subscribers using system features may be incorrectly interpreted as hang-up strings.