Lucent Technologies Octel 100 Implementation And Service Manual

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-3
Do not confuse the term node, which is used on sev eral Visual Architect screens, with
the term network node. In Visual Architect, the term node denotes an option av ailable on
a V-Tree menu and the options below it. In networking-related aspects, the term 
node
denotes a connection to another system. To eliminate possible confusion, procedures in
this chapter do not use 
node to describe V-Tree menu options, ev en though the word
appears on sev eral program screens.
Creating V-Trees
There are two tools for creating mailbox V-Trees:
·  Visual Architect or Visual V-Tree
· Phone interface
W hether the messaging system has the Visual Architect feature or the Visual V-Tree
feature is determined at the time of system purchase or upgrade.
Visual Architect and Visual V-Tree are graphical V-Tree generation tools, accessible only
on the messaging system screen interface. The phone interface is an audio,
prompt-driv en interface, accessible from within a mailbox ov er the phone. Because they
are graphical, Visual Architect and Visual V-Tree are much easier to use to create
mailbox V-Trees than the phone interface.
To create a V-Tree file, you must hav e access to the Visual Architect Dev eloper’s
Toolkit, an optional add-on module av ailable for use with Visual Architect.
If you plan to create a V-Tree for use in a single mailbox, you need only create a
mailbox V-Tree. If you plan to create a V-Tree for use in more than one mailbox,
howev er, you should consider using the toolkit to create a V-Tree file, which enables you
to create one V-Tree and then copy it to more than one mailbox or ev en mailboxes on
other systems. Furthermore, you should use the toolkit to create a V-Tree file if you are
currently unsure to which mailbox the V-Tree must be assigned.
Before you attempt to create a V-Tree, it is recommended that you identify all of the
options you want to make av ailable to callers. Constructing a graphical flow of the
V-Tree on paper first will help you build the actual V-Tree.
See Preinstallation Configuration Worksheets
W hen setting up V-Trees on the system, refer to information prov ided on the V-Tree
Design Sheet(s). 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-4
Creating a Mailbox V-Tree Using Visual Architect
Use the following procedure to create a V-Tree for a particular mailbox. This procedure
assumes that the mailbox for which you want to create a V-Tree already exists.
To create a mailbox V-Tree:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
 
3.  Enter the mailbox number for the mailbox for which you want to create a V-Tree,
then click Edit. The Mailbox Entry dialog box displays the mailbox information.
 
4.  On the Mailbox Entry dialog box, under Edit, click Visual V-Tree. Visual Architect
starts, and you are prompted whether you want to create a new V-Tree.
5.  Click OK. A blank V-Tree displays. Note that, if a V-Tree already exists for the
mailbox, the V-Tree displays.
  
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-5
6.  Double-click the V-Tree Main Greeting icon . The V-Tree Main Greeting dialog
box displays.
 
7.  In the Title field, enter a title for the V-Tree. The title displays next to the V-Tree
Main Greeting icon to help you identify the V-Tree.
8. If a prompt has already been recorded for the V-Tree’s main greeting, which is the
first V-Tree menu the caller hears, enter the prompt number in the Prompt Number
field. If the prompt has been recorded and sav ed in the [Language]3 file with an
.O32 file extension, where [Language] is the primary language on the system, select
the Custom Phrase File option to specify the location of the prompt, then enter the
prompt number in the Prompt Number field. Otherwise, the system assumes the
prompt is located in a \REC directory.
  If no prompt has been recorded for the V-Tree’s main greeting, click Voice Editor
and record the prompt. For additional information, see the topic, Recording a New
Prompt for an Option on a V-Tree, later in this chapter.
9.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices, as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
10.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-6
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence, and the
caller is unable to enter a password since the system interprets the password
as a mailbox number.
11.  To sav e the entered information, click Sav e. The main Visual Architect window
displays.
Steps 12-15 describe how to select an action to assign to an option on the V-Tree.
For additional information on each action that you can assign to an option, see the
topic, Defining V-Tree Actions, later in this chapter.
12.  Click one of the toolbox buttons displayed on the right side of the window. The
actions for that toolbox button display to the left of the toolbox button.
 
Each menu on the V-Tree can hav e a maximum of nine options, which are assigned
to the keypresses 1-9. Note that you do not hav e to assign an option to each
av ailable keypress; you can skip keypresses on a menu.
13.  Click the action to assign to the V-Tree option. A dark gray box displays around the
selected action.
14.  W ith the right mouse button, click the action and drag it to the appropriate menu
option of the V-Tree. W hen the cursor is ov er the menu option, release the mouse
button to assign the action to that menu option. W hen you click and drag the
action, the cursor changes to resemble the action icon, and then changes again to
display a hand with a pointed finger when the cursor is ov er a blank menu option of
the V-Tree. If the action prov ides submenu options, nine blank options display
beneath the action. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-7
If a menu has nine or less options assigned to it and there are no blank options
displayed to which to drag the action, expand the V-Tree options and display the
blank options. See the topics, Hiding and Displaying Blank Options, and,
Expanding and Collapsing V-Tree Menus, later in this chapter.
15.  Define the action for the V-Tree. For additional information, see the topic, Defining
V-Tree Actions, later in this chapter.
16.  Repeat steps 12-15 until all of the menu and submenu options for the V-Tree are
assigned and defined.
17.  To close Visual Architect, select Exit from the File menu. The Mailbox Entry dialog
box displays. Note that the Visual Architect automatically sav es the V-Tree as you
create it.
18.  Activ ate the V-Tree for the mailbox. For additional information, see the topic,
Activ ating a V-Tree for a Mailbox, later in this chapter.
19.  To close the Mailbox Entry dialog box, click OK. The main system window displays.
20.  Call into the system and access the mailbox to v erify that the V-Tree is activ ated
correctly and that each prompt and option works appropriately. If the V-Tree is not
functioning correctly, open the V-Tree and make the necessary changes.
Make sure that you disable the V-Tree in Call Handling before you edit it.
Creating a V-Tree File from a Mailbox V-Tree
Use this procedure to create a V-Tree for use in a mailbox, then sav e the V-Tree to a file
so it can be copied to other mailboxes. If the V-Tree already exists for a mailbox and you
just want to copy it to a V-Tree file, see the topic, Sav ing a Mailbox V-Tree to a V-Tree
File,” later in this chapter.
The Visual Architect Dev eloper’s Toolkit must be supported on the sentinel to generate
V-Tree files.
To create a V-Tree file from a mailbox V-Tree:
1.  Start the messaging system, if it is not running.
2.  From the Mailbox menu, click Edit. The Edit Mailbox dialog box displays.
  
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-8
3.  Enter the mailbox number for the mailbox for which you want to create a V-Tree,
then click Edit. The Mailbox Entry dialog box displays the mailbox information.
 
4.  On the Mailbox Entry dialog box, under Edit, click Visual V-Tree. Visual Architect
starts, and you are prompted whether you want to create a new V-Tree.
5.  Click OK. A blank V-Tree displays. Note that, if a V-Tree already exists for the
mailbox, the V-Tree displays.
 
6.  Double-click the V-Tree Main Greeting icon . The V-Tree Main Greeting dialog
box displays.
 
7.  In the Title field, enter a title for the V-Tree. The title displays next to the V-Tree
Main Greeting icon to help you identify the V-Tree. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-9
8. If a prompt has already been recorded for the V-Tree’s main greeting, which is the
first V-Tree menu the caller hears, enter the prompt number in the Prompt Number
field. If the prompt has been recorded and sav ed in the [Language]3 file with an
.O32 file extension, where [Language] is the primary language on the system, select
the Custom Phrase File option to specify the location of the prompt, then enter the
prompt number in the Prompt Number field. Otherwise, the system assumes the
prompt is located in a \REC directory.
  If no prompt has been recorded for the V-Tree’s main greeting, click Voice Editor
and record the prompt. For additional information, see the topic, Recording a New
Prompt for an Option on a V-Tree, later in this chapter.
9.  In the Comments field, enter a description of the prompt. It is recommended that you
enter an exact transcription of the prompt to prov ide a quick reference of what
options the prompt v oices, as well as any special instructions for selecting those
options. Note that the comments you enter are displayed on each menu action’s
dialog box to help you define each action.
10.  To specify V-Tree menu options, in addition to the nine options on the V-Tree menu,
click More Options, then do either of the following:
·  To allow callers to press  to return to the prev ious menu or  to
transfer to the operator, deselect the Functions for Special Keys option if it is
selected, then click Sav e. The V-Tree Main Greeting dialog box displays.
·  To allow callers to press  to log into a mailbox:
a. Press  to transfer to the operator, or enter a mailbox number to
immediately transfer to that mailbox without selecting a V-Tree menu
option.
b. Select the Functions for Special Keys option if it is not selected.
c. In the Dial Thru Timeout field, enter the number of seconds for the
system to wait for a keypress. This enables the system to determine
whether the caller is selecting a V-Tree menu option or entering a
mailbox number.
d. To sav e the v alue, click Sav e. The V-Tree Main Greeting dialog box
displays.
If you select the Functions for Special Keys option, you must enter a v alue
other than zero in the Dial Thru Timeout field to prov ide callers with enough
time to select a V-Tree option or to enter a mailbox number. It is
recommended that you enter a v alue of only two or three seconds in the Dial
Thru Timeout field to prev ent the caller from hav ing to wait too long after
selecting an option.
Dial Thru Timeout should not be activ ated for menus that include the
Require Password to Proceed to Next Lev el action. W hen both the Dial Thru
Timeout and the Require Password to Proceed to Next Lev el action are
activ ated for a menu, the Dial Thru Timeout takes precedence, and the
caller is unable to enter a password since the system interprets the password
as a mailbox number.
11.  To sav e the entered information, click Sav e. The main Visual Architect window
displays. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-10
Steps 12-15 describe how to select an action to assign to an option on the V-Tree.
For additional information on each action that you can assign to an option, see the
topic, Defining V-Tree Actions, later in this chapter.
12.  Click one of the toolbox buttons displayed on the right side of the window. The
actions for that toolbox button display to the left of the toolbox button.
 
Each menu on the V-Tree can hav e a maximum of nine options, which are assigned
to the keypresses 1-9. Note that you do not hav e to assign an option to each
av ailable keypress; you can skip keypresses on a menu.
13.  Click the action to assign to the V-Tree option. A dark gray box displays around the
selected action.
14.  W ith the right mouse button, click the action and drag it to the appropriate menu
option of the V-Tree. W hen the cursor is ov er the menu option, release the mouse
button to assign the action to that menu option. W hen you click and drag the action,
the cursor changes to resemble the action icon, and then changes again to display a
hand with a pointed finger when the cursor is ov er a blank menu option of the
V-Tree. If the action prov ides submenu options, nine blank options display beneath
the action.
If a menu has nine or less options assigned to it and there are no blank options
displayed to which to drag the action, expand the V-Tree options and display the
blank options. See the topics, Hiding and Displaying Blank Options, and,
Expanding and Collapsing V-Tree Menus, later in this chapter.
15.  Define the action for the V-Tree. For additional information, see the topic, Defining
V-Tree Actions, later in this chapter.
16.  Repeat steps 12-15 until all of the menu and submenu options for the V-Tree are
assigned and defined. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-11
17.  To create the V-Tree file, select Export from the File menu. The Export Options
dialog box displays.
 
18.  To sav e all of the comments added to the V-Tree actions in the V-Tree file, select
the Copy V-Tree Comments option.
19.  To sav e all of the prompts associated with the V-Tree in the V-Tree file, select the
Copy V-Tree Prompts option.
20.  To sav e all of the faxes assigned to the V-Tree in the V-Tree file, select the Copy
V-Tree Fax Documents option.
21.  To sav e the V-Tree with the selected options in the V-Tree file, click OK. The V-Tree
Export dialog box displays.
 
22.  In the Sav e as filename field, enter a name for the file followed by an .OVT file
extension.
23.  In the Driv e field, select the driv e on which you want to sav e the V-Tree.
24.  In the Directory field, select the directory in which you want to sav e the V-Tree.
25.  To sav e the V-Tree with the entered name, driv e, and directory, click OK. The
V-Tree is sav ed, and you can now copy it to another mailbox or copy it for use on
another system. For additional information, see the topic, Copying a V-Tree File to
a Mailbox, later in this chapter.
26.  To close Visual Architect, select Exit from the File menu. The Mailbox Entry dialog
box displays. Note that the Visual Architect automatically sav es the V-Tree in the
mailbox as you create it.
27.  Activ ate the V-Tree for the mailbox. For additional information, see the topic,
Activ ating a V-Tree for a Mailbox, later in this chapter. 
						

							17. W orking with V-Trees
Implementation and Service ManualCreating V-T rees 17-12
28.  To close the Mailbox Entry dialog box, click OK. The main system window displays.
29.  Call into the system and access the mailbox to v erify that the V-Tree is activ ated
correctly and that each prompt and option works appropriately. If the V-Tree is not
functioning correctly, open the V-Tree and make the necessary changes to the
mailbox V-Tree, then resav e the V-Tree file.
Creating a V-Tree File with the Toolkit
Use this procedure to create a V-Tree using the Visual Architect Dev eloper’s Toolkit.
This optional module allows you to create a V-Tree file without assigning the V-Tree to a
mailbox. After creating the V-Tree file, you can copy the V-Tree file to a mailbox. For
additional information, see the topic, Copying a V-Tree File to a Mailbox, later in this
chapter.
To create a V-Tree file with the toolkit:
1.  Start the messaging system, if it is not running.
2.  Open an OS/2 window.
3.  From the C:\ prompt, type CD CVR 
then press .
4.  From the \CVR prompt, type VTREE 
then press . Visual Architect starts,
and a blank V-Tree displays.
 
5.  Double-click the V-Tree Main Greeting icon . The V-Tree Main Greeting dialog
box displays.