Kyocera FS 3040MFP User Manual

							10
10-7
Troubleshooting
Removable memory is 
full. Job is canceled.–
This job is canceled. Press the  OK 
key. —
Cannot feed paper set 
cassette 1. Is any of the paper feeders 
or the printer cassette upper 
than the selected one 
properly closed when one or 
more optional feeders are 
installed? Close the paper feeder properly.
2-36
Place original 
and press Start key. –
Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press the Start key to resume 
printing.
Press the  Stop key to cancel the job. 2-49
Paper jammed. – If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the Message 
Display. Leave the machine on and 
follow the instruction to remove the 
jammed paper. 10-12
Job not stored. Press 
[OK]. –
Press the OK key to store the job. —
Remove original from 
document processor. Are there any originals left in 
the document processor? Remove originals from the document 
processor. —
Maximum Number of 
scanned pages.
Job is canceled. –
Scanning cannot be performed due 
to insufficient memory of scanner. 
The job is canceled. Press the  OK 
key. —
Is the acceptable scanning 
count exceeded? Press the 
OK key to print, send or 
store the scanned pages. Press the 
Stop  key to cancel printing, sending 
or storing. —
Error Message
Check points Corrective ActionsReference 
Page
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							10-8
Troubleshooting
Send error.
####–
An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter login user name, 
domain name and password 
correctly.
1103: The network path name is 
incorrect or you do not have access 
to the folder specified. Use 
COMMAND CENTER and register 
the path name correctly.
1104: No recipient address. Enter E-
mail address correctly.
1105: E-mail - The SMTP protocol 
setting is turned off. Use COMMAND 
CENTER and turn on the SMTP 
protocol setting.
Scan to PC (SMB) - SMB setting is 
turned off. Use COMMAND CENTER 
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is 
turned off. Use COMMAND CENTER 
and turn on the FTP setting.
1106: The sender address setting 
under E-mail: SMTP is not registered. 
Use COMMAND CENTER and 
register the sender address. —
Error Message
Check points Corrective ActionsReference 
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							10
10-9
Troubleshooting
Send error.
####2101, 2102, 2103, 2201, 2202, 2203, 
3101: The network cable is 
disconnected or t
he hub that it is 
connected to is not operating 
properly. Check the cable and the 
hub. Otherwise, the server name or 
the host name of the SMTP server is 
not set correctly. Use COMMAND 
CENTER and register the SMTP 
server name and the host name 
correctly.
2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size or resolution of the 
scanned data to be transmitted and 
resend the E-mail.
5101, 5102, 5103, 5104, 7102, 720f: 
Turn the main power switch off and 
back on. If this error occurs several 
times, make a note of the displayed 
error code and contact your service 
representative.( Refer to the 
corrective action for the error 
message “ An error has occurred.”)
9181: The scanned original exceeds 
the acceptable number of pages of 
999. Send the excess pages 
separately. —
Error occurred. 
Turn the main power 
switch off and on. –
System error has occurred. Turn the 
main power switch off and on. —
Incorrect account ID. – The Account ID does not match. 
Check the registered Account ID. —
The phone receiver is 
off the hook. 
Hang Up. –
Put down the receiver. —
File is not found. 
Job is canceled. –
The specified file is not found. The 
job is canceled. Press the OK key. —
KPDL error. Job is 
canceled. –
The job is canceled. Press the  OK 
key. —
Print overrun. Job is 
canceled. –
The job is canceled. Press the  OK 
key. —
Top tray is full of 
Paper. 
Remove the paper.  –
Remove paper from the top tray, and 
press the OK key to resume the job. —
Error Message
Check points Corrective ActionsReference 
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							10-10
Troubleshooting
Unknown toner 
Installed.–
If the toner container was taken from 
a different machine of the same 
model while it was displaying the  Add 
toner.  message, ignore the message 
and use the toner. 9-4
Unknown toner 
Installed. PC –
This message is displayed if the 
installed toner containers regional 
specification does not match the 
machines. 9-4
Insufficient memory. 
Cannot start the job –
Further scanning cannot be 
performed due to insufficient memory.
Press the OK key to print the 
scanned pages. Press the Cancel 
key to cancel the printing job. —
Match the paper type 
and the envelope 
switch position. Are envelopes printing using 
the envelpe mode?
Press the two envelope buttons to 
change the paper feed mode to 
envelope mode. 2-41
Match the position of 
envelope swiches. Is either of the envelope 
switches is pressed? Press the both switches.
2-41
The developer unit is 
not installed. Is the developer unit 
installed correctly? Contact your service technician. —
Replace Process Unit. – Replace Maintenance Kit (MK-350) 
which is displayed on the message 
display. Replacement of the 
maintenance kit is necessary at every 
300,000 pages of printing and 
requires professional servicing. 
Contact your service technician. —
Error Message
Check points Corrective ActionsReference 
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							10
10-11
Troubleshooting
Responding to an Error Lamp Flashes
If an error lamp flashes, press [Status/Job Cancel] to ch eck an error message. If the message is not indicated on the 
Message Display when [Status/Job Cancel] is pressed or the error lamp flashes for 1.5 seconds, check the following.
Symptom CheckpointsCorrective Actions Reference Page
Cannot send fax. Is the modular cord 
connected correctly?Connect the modular cord 
correctly.—
Is Permitted FAX No. or 
Permitted ID No. 
registered correctly? Check Permitted FAX No. 
and Permitted ID No..
FAX Operation Guide
 
Chapter 6 Registering 
Permit FAX No. and 
Registering Permit ID 
No.
Has a communication 
error occurred? Check error codes in the 
TX/RX Result Report and 
Activity Report. If the error 
code starts with U or 
E, perform the 
corresponding procedure.FAX Operation Guide
 
Appendix
Error Code List
Is the destination FAX line 
busy?  Send again.
—
Does the destination FAX 
machine respond? Send again.
—
Is there an error other 
than above? Contact your Service 
Representative. —
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							10-12
Troubleshooting
Clearing Paper Jams
If a paper jam occurs, a message will be displayed  about the jam and copying or printing will stop.
Leave the main power switch on and to remove the jammed paper refer to the following information below.
Jam Location Indicators
If a paper jam occurs, the error message displays the location of the jam.
Precautions with Paper Jams
If a paper jam occurs, a  message will be displayed  about the jam and copying or printing will stop.
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps  of paper left in the machine could cause subsequent jamming.
• A page affected by a pa per jam will be printed again.
CAUTION: The fixing unit is extremely hot. Take  sufficient care when working in this area, as there is a danger of 
getting burned.
Online Help Messages
When Paper Jam is displayed, press [Help](the  Left Select key) to display the procedure to clear the jam.
Press  V to display the next step or press  U  to display the previous step.
Press the  OK key to exit the online help message display. Paper Jam Location Reference Page
Document processor 10-16
Inside the machine 10-14
MP Tray 10-13
Cassettes 10-13
Duplexer 10-14
Rear unit 10-16
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							10
10-13
Troubleshooting
MP Tray
Follow the steps below to clear paper jams in the MP tray.
1Remove the paper jammed at the MP tray.
2Open and close the top cover and front cover to clear the 
error.
Cassette/Paper Feeder
Follow the steps below to clear paper jams in cassette or paper feeder.
1Pull out the cassette or optional paper feeder.
2Remove any partially fed paper. 
NOTE: Check to see if paper is loaded correctly. If not, 
reload the paper.
3Push the cassette back in securely. The printer warms 
up and resumes printing.
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							10-14
Troubleshooting
Duplexer
Paper is jammed in the duplexer. Remove the jammed paper using the procedure given below.
CAUTION: Do not touch parts in this area, because 
it may result in burn injury.
1Pull the cassette all the way out of the printer.
2Open the duplexers cover and remove any jammed 
paper.
3Push the cassette back in securely. The machine warms 
up and resumes printing.
Inside the Machine
Follow the steps below to clear paper jams inside the machine.
1Open the top cover and front cover.
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							10
10-15
Troubleshooting
2Lift the developer unit together with the toner container 
out of the machine.
3Open the feed cover.
4Remove the paper from the machine
If the jammed paper appears to be pinched by rollers, 
pull it along the normal running direction of the paper.
NOTE: If you cannot find a paper jam, try checking inside 
the rear of the printer. Refer to Rear Unit on page 5-18.
5Insert the developer unit together with the toner 
container, back into the machine.
6Close the top cover and front cover. The machine warms 
up and resumes printing.
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							10-16
Troubleshooting
Rear Unit
Follow the steps below to clear paper jams of the rear unit.
1If paper is not completely ejected into the output tray, 
open the rear unit.
2Open the fuser cover and remove the jammed paper by 
pulling it out.
NOTE: If you cannot find a paper jam, try checking inside 
the rear of the machine.
CAUTION: The fuser unit inside the machine is hot. 
Do not touch it with your  hands as it may result in 
burn injury. Remove jammed paper carefully.
3Close the rear unit. The machine warms up and resumes 
printing out.
Document Processor
Follow the steps below to clear paper  jams in the document processor.
1Remove all of the originals from the document feed tray.
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