Kyocera FS 3040MFP User Manual

							9
9-5
Maintenance
5Shake the new toner container at least 10 times as 
shown in the figure in order to distribute the toner evenly 
inside the container.
6Remove the label from the toner container.
7Set the new toner container in the machine and push 
down on the top of the toner container to install it firmly 
in place as shown at the left.
8Close the top cover and front cover.
Proceed to the next section.
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							9-6
Maintenance
Replacing the Waste Toner Box
When replacing the toner container, the used waste toner box in the machine should also be replaced with the new 
one from the new toner kit. A new waste  toner box is included with the toner kit. The machin e will not operate without 
replacing the waste toner box.
1Open the left cover. While ho lding the waste toner box, 
press the lock lever and then gently remove the waste 
toner box.
NOTE: Remove the waste toner box as gently as possible 
so as not to scatter the toner inside. Do not let the opening of 
the waste toner box face downward.
2Close the cap to the old waste toner box after removing 
the box from the machine.
3To prevent toner from spillin g, put the old waste toner 
box in the plastic bag (contained in the toner kit) and 
discard it later according to the local code or regulations 
for waste disposal.
4Open the cap of the new waste toner box.
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							9
9-7
Maintenance
5Insert the new waste toner box as shown at the left. 
When the box is set correctly, it will snap into place.
6Make sure that the waste toner box is correctly inserted 
and close the left cover.
7After replacing the toner containers and the waste toner 
box, clean the internal parts. For instructions, refer to 
Cleaning on page 9-2.
Prolonged Non-Use and Moving of the Machine
Prolonged Non-use
If you ever leave the machine unused for a long period of time, remove the power cord from the wall outlet.
We recommend you consult with your dealer about the additi onal actions you should take to avoid possible damage 
that may occur when the machine is used next time.
Moving the Machine
When you move the machine:
• Move it gently.
• Keep it as level as possible to avoid spilling toner in side the machine.
• Be sure to consult a service technician before atte mpting long distance transportation of the machine.
WA R N I N G :  If you ship the machine, remove and pack the developer unit in a plastic bag and ship them separately 
from the machine.
Replacing the maintenance kit (MK-370)
When the print position shifts out of place or originals  are not feeded, components must be replaced. Contact your 
Service Representative and purchase  the maintenance kit. Follow the procedure below to replace the maintenance 
kit.
Replace the paper feed roller
1
Open the left cover of the document processor.
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							9-8
Maintenance
2Lift the lever to release the lock.
3Move the front side and remove the paper feed roller.
Replace the separation pad
1
While pressing down on the hooks (x2) shown in the 
diagram, lift up and remove the separation pad.
Install a new paper feed roller and separation pad
1
Remove the new separation pad and paper feed roller 
from the maintenance kit and follow the removal 
procedures in reverse to install.
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							10-1
10 Troubleshooting
This chapter explains how to solve problems with the machine.
• Solving Malfunctions ..... ............................................. 10-2
• Responding to Error Messages ..... ............................. 10-5
• Clearing Paper Jams ... ............................................. 10-12
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							10-2
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following 
pages. If the problem persists, cont act your Service Representative.
Symptom Checkpoints Corrective ActionsReference 
Page
The operation panel 
does not respond 
when the main power 
switch is turned on. Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Pressing the Start key 
does not produce 
copies. Is there a message on the 
Message Display?
Determine appropriate response to 
the message and respond 
accordingly. —
Is the machine in Sleep 
mode? Press the 
Power key to recover 
the machine from Sleep mode. The 
machine will be ready to copy 
within 15 seconds. 2-8
Blank sheets are 
ejected. Are the originals loaded 
correctly? When placing originals on the 
platen, place them face-down and 
align them with the original size 
indicator plates. 2-48
When placing originals in the 
document processor, place them 
face-up. 2-49
Printouts are too light. Is the machine in Manual 
Density mode? Select the correc
t density level. 5-13
When changing the default density 
level, adjust the  density manually 
and choose the desired level. —
Is the toner distributed evenly 
within the toner container? Shake the toner container from 
side to side about several times. 9-4
Is there a message indicating 
the addition of toner? Replace the toner container.
9-4
Is the paper damp? Replace the paper with new paper. 2-35
Is EcoPrint mode enabled? Disable EcoPrint mode. 4-8
Printouts are too dark. Is the machine in Auto 
Density mode? Set the correct density level for 
auto density. —
Is the machine in Manual 
Density mode? Select the correc
t density level. 5-13
When changing the default density 
level, adjust the  density manually 
and choose the desired level. —
Copies have a moire 
pattern (dots grouped 
together in patterns 
and not aligned 
uniformly). Is the original a printed 
photograph?
Set the image quality to [Photo].
5-12
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							10
10-3
Troubleshooting
Printouts are not 
clear.Did you choose appropriate 
image quality for the original? Select appropriate image quality.
5-12
Printouts are dirty. Is the platen or the document 
processor dirty? Clean the platen or the document 
processor. —
Is the machine being used in 
very humid conditions? Refresh drum.
8-99
Printouts are fuzzy. Is the machine being used in 
very humid conditions? Refresh drum.
8-99
Images are skewed. Are the originals placed 
correctly? When placing originals on the 
platen, align them with the original 
size indicator plates. 2-48
When placing originals in the 
document processor, align the 
original width guides securely 
before placing the originals. 2-49
Is the paper loaded 
correctly? Check the position of the paper 
width guides. 2-49
Cannot feed originals. Are the originals placed 
correctly? When placing originals in the 
document processor, align the 
original width guides securely 
before placing the originals. 2-49
Is the paper feed roller or the 
separation pad dirty? Wipe the paper feed roller or the 
separation pad with a moistened 
cloth. 
If the problem is not solved, 
contact your Service 
Representative. Replace the paper 
feed roller and separation pad. 9-7
Paper often jams. Is the paper loaded 
correctly? Load the paper correctly.
2-35
Is the paper of the supported 
type? Is it in good condition? Remove the paper, turn it over, and 
reload it. 2-35
Is the paper curled, folded or 
wrinkled? Replace the paper with new paper.
2-35
Are there any loose scraps or 
jammed paper in the 
machine? Remove any jammed paper.
10-12
Printouts are 
wrinkled. Is the paper damp?
Replace the paper with new paper. 2-35
Is the paper set in a proper 
orientation? Change the orientation in which the 
paper is positioned. —
Symptom
Checkpoints Corrective ActionsReference 
Page
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							10-4
Troubleshooting
Cannot print.Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Is the machine powered on? Turn on the main power switch. 2-6
Is the printer cable 
connected? Connect the correct printer cable 
securely. 2-5
Was the machine powered 
on before the printer cable 
was connected? Power on the machine after 
connecting the printer cable.
2-5
2-6
Is the print job paused? Press [Resume] (the  Left Select 
key) to resume printing. 7-18
Documents are 
printed improperly. Are the application software 
settings at the PC set 
properly? Check that the printing system 
driver and application software 
settings are set properly. —
While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed. Is the operation panel 
locked?
Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
COMMAND 
CENTER 
Operation 
Guide
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine? Format the USB memory with this 
machine.
Is the USB host blocked? Select Unblock  in the USB host 
settings. 8-143
Check that the USB memory 
is securely plugged into the 
machine. ——
When displaying an 
image sent from the 
machine on the PC, an 
image size is shrunk 
vertically or 
horizontally. Have you selected 
200×100dpi Normal or 
200×400dpi Super Fine for 
the scan resolution?
Select a scan resolution other than 
200×100dpi Normal or 200×400dpi 
Super Fine when sending an 
image. 5-14
USB memory not 
recognized. Check that the USB memory 
is securely plugged into the 
machine. ——
Is the USB host blocked? Select Unblock  in the USB host 
settings. 8-143
Vertical streaks 
appear on prints. The inside of the machine 
may be dirty. Check the toner container and if 
necessary replace. 9-4
Refresh drum. 8-99
Symptom
Checkpoints Corrective ActionsReference 
Page
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							10
10-5
Troubleshooting
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Check points Corrective ActionsReference 
Page
Load paper in cassette 
1. Is the indicate
d cassette out 
of paper? Load paper.
2-36
Load paper in MP 
Tray. Is the paper of the selected 
size loaded in the multi 
purpose tray? Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the Message Display. 2-39
Toner is running out. – Prepare the toner container. 9-4
Add toner.  Is the displayed message 
accompanied by a lit error 
LED? Replace the toner container.
9-4
Check waste toner 
box. –
Prepare the waste toner box. 9-6
Waste toner box is full. – Replace the waste toner box. 9-6
Check cassette 1. Does a paper lift error occurr 
in the paper sources 
cassette?  Pull out the casse
tte for the paper 
source displayed (either the paper 
cassettes or optional paper feeders) 
and check if the paper is loaded 
correctly. —
Cannot connect to 
Authentication Server. –
Press the OK key and check the 
following items:
• Registration to Authentication  Serve
• Password and computer address  for Authentication Server
• Connection of Network —
Cannot duplex print 
on this paper. Did you select a paper size/
media type that cannot be 
duplex printed? Select the available paper type. 
Press the 
OK key to print without 
using Duplex. 3-12
Account error. – Set the accounting settings using 
PRESCRIBE again. —
Incorrect account ID. 
Job is canceled. –
This job is canceled because it is 
restricted by Job Accounting. Press 
the OK key. —
Restricted by Job 
Accounting. Cannot 
print. –
This job cannot be printed because it 
is restricted by Job Accounting. Press 
the OK key. —
Cannot execute this 
job. Restricted by 
Group Authorization. –
This job is canceled because it is 
restricted by Group Authorization. 
Press the OK key. —
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							10-6
Troubleshooting
Close front cover.Is there any cover which is 
open? Close the cover indicated on the 
operation panel. —
Close Document 
Processor. Is the document processor 
open? Close the document processor. —
Is the left cover of the 
document processor open? Close the left cove
r of the document 
processor. —
Job Accounting 
restriction exceeded. 
Cannot print. –
The job is canceled. Press the  OK 
key. —
Job Accounting 
restriction exceeded. 
Cannot scan. –
The job is canceled. Press the  OK 
key. —
Polling box limit 
exceeded. 
Job is canceled. –
Polling box is full, and no further 
storage is available. The job is 
canceled. Press the OK key.—
Incorrect Login User 
Name or Password. 
Job Is canceled. –
Enter correct login user name or 
password. —
Job Accounting 
restriction exceeded. 
Job is canceled. Is the acceptable printing 
count restricted by Job 
Accounting exceeded? The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press the 
OK 
key. —
Machine failure. 
Call service. –
Internal error has occurred. Make a 
note of the error code displayed on 
the Message Display. Turn off the 
machine, unplug the power cord, and 
contact your Service Representative. —
Is Error code C4200 
displayed? Internal condensation has occurred 
as a result of a sudden change in 
temperature. Turn off the machine 
and let stand for 30 to 90 minutes, 
and then back on again. If this 
message still remains, turn off the 
machine, unplug the power cord, and 
contact your Service Representative. —
Memory is full. 
Print job cannot be 
processed 
completely. –
Unable to continue the job as the 
memory is used up.
Press the OK key to print the 
scanned pages. The print job cannot 
be processed completely.
Press the  Stop key to cancel the job. —
Memory is full. Job is 
canceled. –
The job is canceled. Press the  OK 
key. —
USB memory error. 
Job is canceled. –
This job is canceled. Press the  OK 
key. —
Error Message
Check points Corrective ActionsReference 
Page
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