Vodavi Triad 1/2/3 Product Description Manual

							2-44 Fl exibl e But to n A ssig nment
De f a ult B utt on Ma pil lus tr at ion shows t he 22 fl e xibl e but ton s a vai la ble
on E xecutiv e and E nhance d m odel telep hones .
Figure 2-1: Default Button Map (Executive and Enhanced Models)
ST AT I ON100ST AT I ON101ST AT I ON10 2ST AT I ON103
ST AT I ON10 4ST AT I ON10 5ST AT ION106ST AT I ON107
LINE1LINE2LINE3LINE4
LINE5LINE6LOOPPO OL
MUTECAMP
ONCAL L
BACKDNDPI C K
UP
ON /
OFFCONFTRANSFWD
LINE2LINE3
LINE
QU E UE
MSG 
						

							Flexible Button Ass ignmen t 2-45
En hanced or Executive Dig ital Telepho nes-- The 24/12-button models
have 11 fixed fe ature buttons and 24/12 flexible buttons. Each fle x button
c an be assi gned as a C O/ PBX l ine, D SS butt on, Spe ed Dia l or Fe atur e butt on.
Refer toTable 2-2: Flex Button Programming Codes.
Figure 2-2: Digital Executive (24-Button) Telephone
Figure 2-3: Digital Executive (12-Button) Telephone 
						

							2-46 Fl exibl e But to n A ssig nment
E nha n ced D igita l Te le p hon e s(8- button ) with 5 fix ed fea ture buttons
and 8 fl e xibl e but tons . E ac h fl ex butt on c a n be ass ign ed a s a CO /P B X li ne,
DSS bu tton, Speed Dial or Feature button. Refer toTabl e 2- 2: Fl ex But ton
Programming Codes.
F igure 2-4: Digital Enhanced (8-Button) Te le phone 
						

							Flexible Button Ass ignmen t 2-47
Table 2-2: Flex Button Programming Codes
* Features available with optional software†IDX = Index numbers reference Mailbox numbers
(Con tac t Sy stem Adm inistr ato r for specific Index/Mailbox n umb er s.)
A c c o u n t C od es 62 7 ICLI D D ispla y (U n an s w er ed C alls ) 6 35
A CD* Agent He lp 574 Intercom Button(s) 645
ACD* Agent Login (Primar y Grp) 572+[5UU] Last Number Redial [SPEED]+[#]
ACD* Agent Login (Secondary Grp) 582+ [5UU] LCR Queue Cancel 626
ACD*AgentLogout(Primary Grp) 571 LeastCostRoutingAccess 9
ACD* Agent Logout (Secondary Grp) 581 Line Queue 621
A CD* Availa ble/ Una vaila ble 56 6 Loop Key ( Require s Button) 8 9
ACD* Call Fac tor 580+[5UU] Mai lbox Button 644+[IDX]
( require s button) +[ FFF ] Me ss age Waiting 6 23
A CD* Call Qua lifi er Code 57 0 +[ YY ] Mute Button 6 29
A CD* Calls in Queue Displ ay Buttons 57 9 + [5 UU] Night Se rvice 6 04
A CD* Group Me mb er Sta tus Display 573 OHVO Ena ble 628
ACD* Group Pilot Numbers 5+ [UU] One-Touch Recording 649+[44V ]
A CD* Ove rfl ow Ava ilable /Unavai lable 57 8 Pa ge - Ex te rnal A ll Call 7 6+[ 0 ]
ACD* Supervisor Login 576+[5UU] Page - External Zones 76+[P]
A CD* Supe rvis or Logout 57 5 +[ 5UU] Pa ge - Interna l All Ca ll 7 09
ACD* Supervisor Queue Status Display 577+[5UU] Page - Internal Zone 1-8 701-708
A CD*/UCD Calls in Queue Disp lay 56 7 Pa ge - Me et Me (A nsw er) 7 70
A ll Cal l Page (I nte rnal & Exte rnal) 70 0 Pe rsona liz ed Me ss age s 6 33 +[ ZZ]
A nsw ering M ach. Em ulation Mode 65 4 +[ 0, 1 ] Pe rsona lized Me ss age s - Cle ar 6 33 +[ 00 ]
A ttenda nt 0 Rele ase Button 641
A t t en da n t O ver r id e 60 1 R epe at R edi al 6 43
Ba ckground Music 632 Ring Tone 695
Call Back 622 Save Number Redial [SPEED]+[
✳]
C all Cove ra ge ( Non-Ringi ng T ype) 64 7 +[ XXX] Spe ed Di al Acce ss [S PEE D]+[YYY]
C all Cove ra ge ( Ringing Type ) 64 6 +[ XXX] (0 0 0-0 19 STA) (0 2 0-9 99 SYS)
C all Pa rk Location - Pe rsona l 43 8 UCD Group Pilot Num bers 5 5+ [ U]
C all Pa rk Location - Sta tion 43 9 +[ XXX] Univers al Da y/Night Ans we r #5
C all Pa rk Location - System 43+[C] VM Group Pil ot Numbers 44+ [ V]
Caller ID Name/Number Toggle 653
Camp-On 620
CO L ine Dire ct Acce ss 88+[ LLL ]LEGEND --
CO Line Group 800-823C= Call Park Location(0-7)
CO L ine O ff - Ne t Forw ard 60 3FFF = ACD*Call Factor (000-999)
Dire ctory Dia l 680H = Hunt Group Number (0-7)
Do Not Disturb 631IDX
†= 0 01 -2 55
E xecutiv e Ov erride/Monitor Barge-In 625LLL = Line Number
Extension Numbers -Triad 1/2100-171( 0 01 -0 48Tria d 1 /2,001-144Tria d 3)
Extension Numbers -Triad 3100-351P=1or2
Flash 660U = UCD (0-7) Group Number
Group Cal l Pick Up #0UU = ACD * ( 50 - 65)
Headset Mode 634V= Voice MailGroupNumber(0-7)
HPT (8 b tn sets) 667XX X = S t at i o n E x te n s i on Nu mb e r s
Hunt Group Pil ot Numbers 45+ [H]YYY = Spe ed Dial Bin Numbers
I CLID Dis play ( Ans we red Ca lls) 65 9ZZ = Per so n al ized Messa g es 
						

							2-48 Fl exibl e Numberin g
Flexible Numbering
TheFlexibleNumberingfeatureallowstheusertomodifythesystem’s
numbering plan to accommodate their specific requirements. Station,
pi lot , a nd f eat ur e a c c ess c ode numb er s ( as wel l as the l engt h of t hes e
numbe rs ) ma y be cha nged to me et use r app lications .
ForcedLeastCostRouting(LCR)
TheTriad 1/2/3S yste m may be pr ogr amme d on a p er stati on ba si s to
for ce t he use of LCR for outg oing acces se d. T his al l ows t he sys te m
administra tor to ma intain grea te r control ove r dia ling p atte rns an d the
li nes us ed for pl ac ing out goin g CO c al l s.
Forward Override
The Forward Override feature allows a user to reach a busy station that is
busy for war d, no ans wer for war d or all cal l for war ded . T his al l ows t he
calling station to call to a forwarded station, OHVO, Executive Override,
Monit or , Mes sag e W ai t, Ca mp-O n, or Cal l Back a t tha t st ati on rat he r tha n
forwarding to the busy destinatio n.
Group Listening
Al l di git al ke y s ta ti o ns have bu il t- in spe ake rp ho nes . S ta ti o n u s er s m ay
use the spe ake r to monitor a call while u sin g the hands et to conve rs e
with the outside party. This enables other people in the room to listen to
bot h pa rt ie s in the conv er sat io n.
Th is fe atur e is not av ai labl e whe n the s tatio n is i n he ads e t m ode . 
						

							He adset C om pati bi l i ty 2- 49
Hea d set C omp a ti b i li t y
TheTriad 1/2/3D igital Te le phone s are d esigne d to allow the connection
of a n i ndust r y st and ar d, e le c tr e t mic c om pat ib le , mod ula r head set . The
use r con nects the modular hea dse t to the hand set jack on the tele phone
le aving the ha ndse t in pla ce. The ON/OF F b utton on th e D igital
Telephoneisthenusedtoactivatetheheadset.
Hea d set Mo de
Each digital telep hone can b e individually progra mme d for he ads et
o pe rat i o n. W hen pr o gra mmed , a n i ndust ry st and ard he adse t wi th it s
ada pter box may be connected to a d igital telephone f or h ead set us e.
This allows handset or headset operation by switching the selector
switch on the ada pte r box. Sp eake rphone ope ra tion a nd call announce
on intercom are disable d while a station has ena bled head se t mode.
Once programmed in s ta tion p rogramm ing, the user m ay then select
be twe en hea dse t mode or norm al hand set/spe ake rp hone mode by
si mpl y di al ing a co de or p re ss ing a us er pr ogr amma ble f le x button.
Hearing Aid Compatible
All Digital and Single Line Telephones are hearing aid compatible in
compliance with the FCC Part 68, Section 68.316. This allows using the
telephone in conjunction with u sers wea ring hearing aids.
Hol d - E xc lu si ve
When a line is placed on Exclusive Hold, no other station in the system
can retrieve this call. Exclusive Hold ma y be p rogramm ed and a ctivated
on the first or second depres sion of the HOL D button. C O L ines wh ile in a
tr ans fer hol d are a lwa ys p la ce d i n a n E xc lus ive Hol d co ndit i on. 
						

							2-50 Ho ld - Pref eren ce
Hol d - Pref ere nc e
The Hold Preference feature allows either System or Exclusive hold as the
prima ry hold on the firs t dep ression of the HOLD button, d epending
upon prog ram ming . A s econd dep ression invok es the s econd hold
preference.
Hol d - Re ca l l
When an outsid e ca ll ha s been on H old for a p rogram mable length of
time, recall ringing tone is sent to the station placing the call on Hold. If
thi s st at ion does not an swe r t he r ecal l, a re cal l t one i s s ent t o t he
Attendant(s).
Hol d - Syst em
When a line is placed on System Hold, any station in the system with an
app ear ance of tha t li ne can r et r ie ve t he ca ll .
Hot K ey pa d
The Hot Keypad feature enables a station user to activate the telephone
by dialing digits without going off hook.
Hot L i ne/ R in g D own
Di gital ke y s ta ti ons may be pr ogra mmed to i mmed iate ly call or r in g
down a pa rticular s ta tion or outside number upon going off hook. This is
done by programming the s ta tions Off- Hook preference to a ctivate a DSS
or Speed dial feature key. This feature can be overridden if the station
user selects a C O line first wh en going off- hook. 
						

							Hun t G ro ups 2-51
Hu nt Gr ou p s
The sy stem can b e a rrange d f or up to e igh t H unt groups. Each Hunt
gro up can conta in up to e ig ht stations ea ch. E ach H unt grou p is
ind epe nde ntly a rrange d to utilize e ithe r a p ilot hunting te chnique or
station hunting te chnique.
Chai ni ng
Hunt Groups can b e cha ine d o r joined tog ether f orming large r H unt
Grou ps. This is accomplished by ass ign ing a Pilot Hu nt Group numbe r as
the l as t m emb er o f a gr o u p.
Pilot Hunting
Incom ing CO, transf erred CO, an d intercom calls can be directed to a pilot
exten sion numb er of a Hunt g roup. T he s yste m se arches se que ntially (in
the or der t he ext ens ion s we re en te re d i n t he d at abas e p rogr amm ing) for
an idle station in the group and rings tha t station. Calls directed to
stations (by calling the ex te nsion num ber) within the Hun t group do n ot
hunt but rece iv e ca ll progres s tone s of th e e xtens ion dia le d.
The Pilot Hunting feature has the option to bypass the sequential search
and to ring all idle stations in the Hunt Group. This option can be
ena ble d/di sab le d on a gr oup bas is .
Station Hunting
Tr ans fer re d C O cal ls and int e rcom ca ll s tha t are p re se nte d t o a bus y, or
DND station, who is a member of a station Hunt group, searches
se quentially (in the orde r the e xte nsions were entere d in da tab ase
progra mming) for a n idle s ta tion in the group an d ring s that s tation.
Dire ct ringing C O L ine calls to the station numbe r rings at the station. If
station hunting is de sire d on a direct ringing call, prog ram the station
hunting pilot numb er in the CO Line ring a ssignme nt list. This a llows the
mem ber of th e hu nt group to rece ive private calls and hunt group calls. 
						

							2-52 ICL ID / Ca ll er I D
ICLID/Caller ID
The I CLI D (Incom ing Calling Line I Dentification) feature has been added
to theTriad 1/2/3Sys te m. Howev er , i n or de r for thi s fea tur e t o ope ra te
pr oper l y, i t mus t b e ac t iv at ed f rom t he Cen tr al Off ic e so t hat the numbe rs
of the calling party is delivered over the individual tip and ring of the CO
lines during the first s ilen t interval b etwee n rin ging. T he f ollowing
features have been implemented.
An sw e red IC LI D Ta b le
The Answered ICLID Table feature adds a table that captures the ICLID
calls th at were ans wered. Th e tab le can store up to 100 en tries of the
most r ece nt ly answe r ed IC LID cal ls . A s ta ti on ma y di al a uni que acces s
code to view the e ntrie s, scroll through the entrie s, and dia l a de sire d
entry back. The table displays the number as well as the station that
answ er ed the c al l .
Ca lle r-En t ere d I CL I D D igit s
The Caller-Entered ICLID Digits feature is available with optional
software. T he G uara ntee d Mes sag e a nnouncem ent fe ature p rovide s a
mea ns to f orce incomin g callers to an announ cement bef ore bein g
placed into a n ACD Queue or routed to a n agent.
The outside callers are presented with the entire message before being
routed to the ACD Group. Agents in an ACD Group with a Guaranteed
Mess age ena bled receiv es incoming callers only af ter the caller ha s heard
the d esignate d recorded anno unceme nt in its entire ty.
The Gua ran teed Mess age feature also provid es an option to ca pture
digits dia le d by the incoming ca ller which ca n be inse rted as IC LID
incom ing numbe r ide ntification .
If the G uarantee d Mes sag e a nnouncem ent is p rogram med in Ad min,
incoming ACD calls is routed to the Guaranteed Message RAN before
goin g to the AC D Group. If the IC LID option is s elected , digits receive d
before the announcement time-out is captured and inserted as incoming
IC LID num ber information. 
						

							ICL ID / Ca ll er I D 2-53
When the IC LID option is s elected, a [#] is recognized as a termination of
the a nnouncem ent an d a [
✳] is recognized as an entry error. An entry
er ror r em oves t he IC LI D numb er an d t he inc omi ng ca ll er c a n r e-e nt er
the ir p hone numbe r.
Calle r ID Name/Number
The C all er I D Name /Numbe r fea tur e al lows a st at ion use r t o p rog ram a
flexible button to view both the number and name on the LCD when
re c ei vi ng a Ca ll er I D C O c all . The t op l in e of t he L CD dis pl ays th e num ber
of the calle r and the bottom line of the L CD dis plays the na me.
Calling Number/Name Display
The Calling Number/Name Display feature is intended as the basic
offe ring of the ICLID s ervice whe n as socia te d with theTriad 1/2/3System.
Whenev er an incoming call is received at the sys tem, the numb er
re ceive d along with the ringing s ig nal is stored in the lin e control tab le s
and used at various points in the processing of the call.
†The primary function is that the calling number is displayed (if
avai la bl e) at any p oint a t which the LI NE RI NGI NG i s d is pla yed in the
sys te m.
†With the ava ilability of th e ca lling name fe ature , if the calling na me is
prov id ed, the system delivers that to the display instea d of the ca llin g
numbe r.
In co mi ng Nu mb er / Na m e f or SM D R R eco rds
The Incoming Num ber/Name for S MDR Records feature operates
norm ally in the ab sence of ICLID information or the failure of the IC LID
equi pme nt .
†If the informa tion is p resent at th e time tha t an S MD R record is
generated f or a call, it alters the conten t a nd f orma t of the SMDR
o u tp u t re c o rd.
†If the calling number is available, the number is output in the SMDR
re c ord in the s ame lo ca ti on a s t he di al ed numbe r is loc a te d i n t he
outg oing calls.