Vodavi Triad 1/2/3 Product Description Manual

							6-86 St atio n R elo cat io n
Station Relocation
The Station Relocation Feature lets a user unplug their station and plug it
into a noth er location. Dialing a code followed by the old s ta tion numb er
brings all th e s ta tion a ttribute s includ ing exte nsion numb er, bu tton
mapping, speed dial, and class of service to the new location.
1. A station can b e rel ocated by unpl uggin g i t, the n p lugg ing it i nto a
new loca tion.
2 . Di al [6 36 ] on th e d ial p ad. T hen, di al t he ext en sion numbe r of t he
station being relocated. Once this is done, all station attributes are
copied to the current station.
Conditions
†The st at io n numb er t hat is di al ed as th e r el ocat ed st at ion must be
unplugge d.
†The relocated station is given the station attributes of the station
doing the re loca ting. T he two stations trad e s ta tion num bers and
st at ion at tr ib ute s.
†If a keyset is plugged into the relocated position it has all station
attributes of the relocating station. This feature is only applicable to
key sets.
†Digital s tations m ust be relocated to a nother digital p ort. If a dig ital
use r moves their station numbe r to an a nalog port, the button s a re
initialized and must be reprogrammed.
†St at ion Loc k di sa ble s thi s fea tur e.
If a sta tion i s assign ed t o a sp eci fi c port a nd th e user u npl ugs the ir
sta tion an d p lugs it i nto ano the r lo cati on, datab ase admin istrati on
progr ammin g is upda ted to r efle ct the ne w p ort ch ange . 
						

							Text M essa ging ( Silent Resp on se) 6-87
Text Messaging (Silent Re sponse)
The T ext Mes sag ing fea tur e le t s a st at ion use r use t ext me ssa ges i n
re spon se to a cal le r tha t has ca mpe d-on or u sed th e O ff- Hook Voi ce Ove r
fea ture to alert a b usy station user of a waiting call or me ssa ge. The
camped-on station may respond to the caller via the canned, custom, or
si le nt re spons e t ext (LC D) me ss age s. T ext me ssa ges dis pl ay on t he ca ll in g
par t y LC D D isp la y.
Whil e recei ving a Ca mp-On, o r OHVO ca ll :
The cal le d p art y may p re ss a pr e -pr ogr amme d T ext Mes sage but t on wi th
a specific message [633+XX]. Example: [633] + [38] means a telepho ne
cal li ng t he st at ion re cei ve s t he me ssa ge WHO I S I T ?
Ad dit i onal me ssa ges (wi th th ei r cod es li st ed be low) c an als o be s ent as a
te xt r esp onse :
[31]=IWillTakeCall [42]= IsItImportant?
[32]=TakeMessage [43]= IsItUrgent?
[33] = Tran sfer To Sec retar y [44 ] = Send Cal l To Vo ice Mail
[34] = Pu t C a ll On Ho ld [45 ] = Par k Ca ll
[35] = Cal l B ac k [46 ] = Ou t Of O ffi ce
[36] = One M omen t P lease [47 ] = Put Cal l Thr ou gh
[37] = I W il l Call B ack [48 ] = I Am Bu sy
[38] =Wh o I s It ? [49 ] = O.K .
[39] =Is I t Lon g Di st anc e? [50 ] = No
[40] =Is I t Per so nal ? [51 ] = Yes
[41] =Is I t An Emerg en cy ? 
						

							6-88 Text Mess aging (Sil ent Res po nse)
Conditions
†If the station receiving the text message response was doing a camp-
on, it receives a short b urs t o f tone on the speaker, then the d is pla y
shows t he m ess age t hat was act i vat ed by t he cal le d s tat i on.
†If th e s ta ti o n r ec ei vi ng t he te xt me ssa ge r es po ns e i s o n an O HVO c al l,
no tone is receive d.
†All canne d and cus tom mes sage s ma y be use d to re spond to a ca llin g
par t y.
†Text res ponse messa ges automatically clear when th e ca lling station
(station receiving the mes sag es) goes on- hook.
†A station can receive only one m ess age at a time.
†Te xt me ssa ges may be chai ne d (i .e. , mul t ip le me ssa ges se nt to one
caller).
†Te xt me ssa ge re spon ses ap pea r on t he call i ng st at i on and t he ca ll ed
st at ion (st at ion ac t iva ti ng t ex t re spons es ) LCD di spl ays.
†If the ca llin g station is a non-LC D telep hone, the called station
receives error tone when responding via text messaging.
†The c al le d s ta ti o n m ay pr es s a fl ex bu t to n pr o gra mmed as a Te xt
Message button, [633+#]. Press this flex button and dial the 2-digit
mes sag e nu mber ( 31–51) to respond to the calling station. DTMF
di git s are not he ar d by ei t her pa r ty.
†When silent messaging is used to respond to a call, the existing call of
the ca lled station is not disconne cte d wh ile the me ssa ges are se nt to
the ca lling station.
†The cal li ng st ati on m ust r emai n o ff-hook t o re cei ve si le nt me ssa ges.
†If the called station respo nds with a text message, the text message
di spl ays on t he LC D.
†Each mes sag e m ay b e p rogramme d o nto a flexible button, including
aflexbuttonona DSS/BLF console.
Th e c alli ng stati on mu st b e a d isplay te lep hon e an d the cal led st ation
must be a keyset. 
						

							Uniform Ca ll Distribution (UCD) 6-89
Uniform Call Distribution (UCD)
Ei ght Uni for m Ca ll Di st r ibu ti on (UC D) group s ca n be pr ogr amme d, each
conta ining up to e ight 3-d igit station numbe rs. E ach group is as signed a
pi lot numb er . Whe n t his numb er is di ale d, the fi rs t avai l abl e a gent i n t hat
gro up is rung. Calls are routed to the statio n that has been on-hook for
the longest period of time.
UCD Calls In Q ueue Dis play
From an idle display key telephone:
1 . Di al [5 67 ] on th e d ial p ad, f oll owed by t he UCD gr oup nu mber ( 55 X),
-or -
Pr es s p re -pr o gr amme d fl ex bu t to n. O N/ OF F bu tt o n LE D l ig hts st ea dy.
†This idle display prompts a Supervisor that a group is having
pr oble ms answe r ing the i r c a ll s.
†The display te lls the ag ent and their supe rvisor how m any ca lls
ar e i n q ueue, how many a gent s ar e a vai lab le or l ogged i nto t he
grou p, and the time (in minute s) tha t the oldes t call h as bee n in
queu e.
†The agent automatically receives the calls in queue display
whenever there is a call in queue.
2. Hang up h andse t or pres s ON/OF F b utton to terminate the display.
Th is fe atur e can not be used wi th a cal l in p rogre ss. The st ation is
cons id ere d bus y for i ncom ing ca lls duri ng th is o per ation . 
						

							6-90 Universal Day/Nig ht A nswer (UDA /UNA)
UCD Overflow Station - Forwarding Assignments
The UCD Overflow Station Forwarding feature enables UCD calls
re aching a n Overflow S ta tion to be f orwa rde d.
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3 . Di al th e d esi r ed cod e:
[6] = All Ca lls
[7] = No Ans wer Ca lls
[8] = Busy Calls
[9 ] = Busy and No A nswe r Cal ls
4. Dial th e d estination number where to forward calls (S ta tion, Voice
M a il , UC D g roups , or Hunt g roup) . Con fir mat i on t one is hea rd.
5 . Repl ace hand se t or p re ss ON /O FF but ton .
Removing Call Forwarding
1. Lift hands et or pres s ON/OFF button.
2. Pres s the FWD button. A conf irmation tone is he ard and the FWD LED
extinguishes.
Conditions
An ove rf low st ati on m ay b e ass igne d t o r out e ca ll er s in queue t o a
des ig nat ed st ati on aft er a spe c if ie d t ime . A queue d c a ll i s on e t hat ha s
been answered by a recorded announcement device or transferred into
the gr o u p.
Universal Day/Night Answer (UDA/UNA)
Incom ing CO line s ca n be programme d f or Univ ersal D ay Ans wer (UD A)
or Univ ersa l N ight Ans wer (UN A). UDA/UNA a ssigne d C O lines can a ls o
signal over th e external pa ge port(s ). If E xternal Da y programming is
ena ble d a nd t he sy ste m i s in the d ay mo d e, th e a ssi gne d e xte r nal pag e
port(s ) pre sent a ringing signal. UD A/UNA is es ta blishe d on a per C O line
bas is in adm in prog ram ming .
When the sys tem is in D ay or N igh t m ode and you hear an outs id e line
ringing a t another station, a nd wish to answ er it: 
						

							Univers al Day/Night Ans we r (UDA/UNA) 6-91
Dial [#5] on the dial pad. The connected outside line can be transferred or
disconne cte d.
Conditions
†During the Day mode, all common CO lines ring when programmed
for UDA r i ngin g.
†CO lines not p rogrammed f or UDA ringing do not p articip ate in
c ommon a udi ble r ing ing.
†If External Day ring is disabled, or the system is not in the day mode,
external page ringing is disabled.
†Ring ing CO lines not a ssigne d CO line group a ccess for a particular
SLT may be ans wer ed in a U DA se r vic e . D ia li ng pr i vi le ges ar e
unavailable onCOlinestowhichanSLTdoes nothave access. CO
lines with out UDA status may not be answe re d o r a ccess ed via UD A
pr oce dur es.
†If two single- line te le phone s a ttem pt to re trieve one ring ing CO line
simultane ously, one use r is conne cte d to the in com ing CO line and
the other user receives intercom bu sy tone.
†The special ring mode is treated as day mode.
Ea ch tel eph one ut iliz ing Uni ve rs al Day /Ni ght A ns wer mus t hav e a l oop
butto n app eara nce if the r ingi ng ou tsi de l ine doe s no t dis pla y at the ir
phon e. 
						

							6-92 Vo ice Ma il Gro ups ( V M)
Vo i c e Ma i l Gro u ps ( V M )
Forwarding Callers to Your Mailbox
Int e rc o m and Tr ansf er re d C O ca ll er s may be ro ut e d di re c t ly to yo ur mai l
box b y forwarding y our phone to a v oice ma il group. Callers a re then
greeted by your personal voice mail greeting, if available. (Refer to Call
Forward - Voice Mail Operation.)
Retrieving Voice Messages
If your Mess age Waiting b utton or programmed Voice Ma il Gro up button
is flashing, you may have a voice message waiting. To enter the voice
mail system to check for mail:
1. Dial the Voice Mail Group nu mber [440-447],
-or -
Pr es s t he pr e- pro gram med Vo ic e M ai l g roup but ton or fla shi ng
Mes sage Wai t but ton.
2 . Whe n pr ompt ed, ent er t he mai l box pa sswor d.
VM Transfer with ID Digits
The VM Transfer with ID Digits feature lets an Attendant or station user
trans fer a calle r dire ctly into a voice ma il box. T his allows e ntry o f the
st at ion ide nt ifi c at io n di git s by t he t ra nsfe rr in g pa rt y. A c all e r u sin g t his
feature can transfer to a voice mail box when: 1) a station user on the
system is not forwarded to VM, or 2) the destination Voice Mail Box
owner is not a s ta tion us er.
When a caller wants to be transferred into a user’sVoiceMailboxand
tha t use rs st at io n i s not fo rwar de d i nt o voi ce mai l, th e A t te ndan t or a
station user may initiate a Voice Mail Transfer as follows:
1. The initiating station presses the TRANS button.
2. Dial th e Voice Ma il Group nu mber,
-or -
Pr es s t he pr e- pro gram med VM gr oup b utt on. 
						

							Vo i c e M a i l G r o u p s ( V M ) 6 - 9 3
3. Dial the desired party’s V MID (Mail Box location) a nd go on -hook. The
s ystem make s the conne ction to a n ava ilable Voice Mail p ort and
sends the Leave Mail Prefix (if any) plus the digits dialed as the VMID
nu mber, then the Le ave Mail S uffix d igits (if a ny). The sys te m then
cuts through the transferred caller.
-or -
1. The initiating system presses the Voice Mail button.
2 . Pr es s D SS bu t to n to tr ans fer d esi r ed par t y’sVoice Mail ID.
Conditions
†CO Trunk s a nd Inte rnal Calls ma y be tra nsfe rred into Voice Ma il us ing
thi s fea tu r e.
†If no V MID dig its a re dialed by the tran sfe rrin g statio n, the
identification digits of the transferring station are sent to VM.
VM Tone Mode Calling Option
VM To ne M o de C all i ng fe atu re le ts the Vo i ce M ai l sy st em o v er ri de a c al le d
st at ion’s H or P intercom settings.
The VM system must be programmed when placing a call to a station and
Tone Ringin g is de sire d.
1 . Di al [6 #] on t he dia l pad.
2. Dial the station extension (call tone rings station).
The VMID (m ail bo x loc ation ) c an be any n umbe r be twee n 000
t hroug h 999. If 4- digi t VMID (Flash 09) is ena bled, the rang e is
b etween 0000 th rough 9999. 
						

							6-94 Vo l ume Co ntro l Bar (D KT )
Vo l u m e C o n tr o l B ar (D K T )
The re is a volume control b ar below the ke ypad to control the ringing,
hands et, and s pe ake rphon e v olum es.
Di spl ay Me ssa ges
While us ing the se function/f eatures , D igita l Key Te le phone s d isp la y the
following messages:
Listening to Background Music ...
Using the speake rphone on a I ntercom call ...
Using the handset on a Inte rcom call ...
Using the speake rphone on a CO call ...
Using the handset on a CO call ...
S PE AK ER BG M [ #### #### #]
MMM DD YY HH:MM am
S PE AK ER CALL [ #### #### #]
MMM DD YY HH:MM am
H AN D SE T ICM [ #### #### #]
MMM DD YY HH:MM am
S PE AK ER CALL [ #### #### #]
MMM DD YY HH:MM am
H AN D SE T CO [ #### #### #]
MMM DD YY HH:MM am 
						

							Volume Cont rol B ar (DK T ) 6-95
Receiving a page announcement ...
Rec ei v in g a n i nc o m in g t on e r i n gi n g In t erc o m or CO c a ll . . .
S PE AK ER PA GE [ #### #### #]
MMM DD YY HH:MM am
S PE AK ER RIN G [ #### #### #]
MMM DD YY HH:MM am